Please contact us immediately should you receive a defective product and we will exchange it for you.
Claims for refund or exchange of goods is on case-by-case basis, subject to non-usage of product in original condition. Do note delivery fee is to be borne by buyer for returns and exchanges. Please note all exchanges or refunds are to be claimed within 7 days upon receipt of goods. Please email us at email@example.com or chat with us via Qoo10 message to make necessary arrangement.