YuYu Join Fellow
YuYu Collection Singapore
38,373 Fellows
$5.00
POWER MINISHOP RATE 90%
9.1600

[heme] HOT ITEM 2017♥Baby Q Transparent Puff♥New Makeup Blender♥Silicon♥Anti-Bacteria♥Waterproof♥Easy Application♥Easy Wash♥For Wet or Dry Foundation♥Fits Any Cushion♥Last Up to 10 Years

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Notice

Subject Register Date
FREE RETURN WITHIN 14 DAYS OF PURCHASE Seller 2016-03-01
Manufacturer/
Place of origin
Heme / Taiwan Condition New Product
Shipping From Domestic (Singapore)
Material Silicon
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.(customer.care@yuyucollection.com.sg)
Return/Exchange Pickup & return item by seller (Return shipping company : Qxpress)
Brief Description [heme] HOT ITEM 2017♥Baby Q Transparent Puff♥New Makeup Blender♥Silicon♥Anti-Bacteria♥Waterproof♥Easy Application♥Easy Wash♥For Wet or Dry Foundation♥Fits Any Cushion♥Last Up to 10 Years
Manufacture Date 11/23/2016
Shelf Life 10 Years
Caution For external uses. Store away from heat and sunlight. Keep out of reach of children. Avoid contact with sharp, stop using if the surface is damage.
BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 686 (87%)
This chart shows buyer's satisfaction level.
Product
product 20%
Price
price 20%
Delivery
delivery 20%
Service
service 20%

Photo Review (276)

Customer Photo Review board

Highly Recommend Baby Q Transparent Puff

items received in good order. Yet try. thank you.

ADD ON HEME SPECIAL 50% OFF:none | Type:heme Baby Q Transparent Puff

Mar 29, 2017
bai*******

Highly Recommend Fast delivery

Big envelope used to deliver the small puff. Soft to touch

ADD ON HEME SPECIAL 50% OFF:none | Type:heme Baby Q Transparent Puff

Mar 29, 2017
zoy*******

Highly Recommend Fast delivery

Really quick delivery within 3 working days. Looks authentic but price is rather high.

ADD ON HEME SPECIAL 50% OFF:none | Type:heme Baby Q Transparent Puff

Mar 29, 2017
chr*******

Highly Recommend Awesome

I already test both Matt cushion and powder on my face.. it better than puff... clean it very easily..

ADD ON HEME SPECIAL 50% OFF:none | Type:heme Baby Q Transparent Puff

Mar 29, 2017
gca*******

Highly Recommend Affordable, fast delivery

Affordable, fast delivery. Item received in good condition and as expected! Item looks authentic too!

ADD ON HEME SPECIAL 50% OFF:none | Type:heme Baby Q Transparent Puff

Mar 28, 2017
gra*******

Customer Review(765)

Customer Review board
Rating Feedback Date Written by
Highly Recommend 2017-03-29 bai*******
Highly Recommend 2017-03-29 zoy*******
Highly Recommend 2017-03-29 chr*******
Highly Recommend 2017-03-29 lin*******
Highly Recommend 2017-03-29 ste*******
Highly Recommend 2017-03-29 gca*******
Highly Recommend 2017-03-29 lit*******
Highly Recommend 2017-03-29 nez*******
Highly Recommend 2017-03-28 gra*******
Highly Recommend 2017-03-28 joa*******

Seller Information

YuYu

  • Address : MIDVIEW BUILDING 50 BUKIT BATOK STREET 23 #07-11
  • Available during:MON~FRI : 9:00am - 7:00pm
Item Q&A(54)
No. Question & Answer Member Date Status
NOTICE FREE RETURN WITHIN 14 DAYS OF PURCHASE Seller
FAQ Delivery time frame for Singpost Smartpac, Qxpress Seller

Singpost Smartpac 2-3 working days (Tracking is available, in the event no one is at home the parcel will be in your letterbox) - Reliable Qxpress Courier 1-3 working days (Tracking is available within 1-2 working days) - Reliable

FAQ Our Operating Hours and Self-Collection Seller

Monday-Friday 9.00am - 7.00pm For self-collection, you may visit up during our operation hours excluding Singapore public holiday. If you have any questions, please email us customer.care@yuyucollection.com.sg

26227129 Inquiry for the item from yin**** yin******* 2017-03-23 Answered
Hi seller.. the puff cannot be use for loose powder right.....???
 
[Re] Inquiry for the item from yin****
Hi Dear, the puff can be use for loose powder:)
 
[Re] Inquiry for the item from yin****
The surface can pickup powder....?
 
[Re] Inquiry for the item from yin****
Hi Dear, the puff is suitable for wet and dry foundation. You can refer to our listing for more info on this puff. (:

http://www.qoo10.sg/GMKT.INC/goods/goods.aspx?goodscode=508336395&popup_yn=Y
26172810 [Others] Related Inquiries clu******* 2017-03-19 Answered
Tried to apply the $5 cart coupon for purchase over $30 but unable to. Pls advise. Thanks
 
[Re] [Others] Related Inquiries
Hi Dear, for Time sales and daily deal. Coupons are not allowed to use. :)
26161919 [About Item] Related Inquiries rai******* 2017-03-17 Answered
Hi, i dont wana purchase add on but the 2nd dropdown list I can't choose, please correct it. Tks
 
[Re] [About Item] Related Inquiries
Hi Dear, please try again. :)
 
[Re] [About Item] Related Inquiries
Order made. Tks
 
[Re] [About Item] Related Inquiries
You're welcome dear. Have a nice day! :)
25931310 [About Item] Related Inquiries cel******* 2017-02-27 Answered
Hi, item received is damaged
 
[Re] [About Item] Related Inquiries
Hi Dear, the item seems to be damaged during delivery. We will arrange to resend the item to you.
25878708 [About Item] Related Inquiries kor******* 2017-02-23 Answered
I want to purchase. Is price 9.90?
 
[Re] [About Item] Related Inquiries
Hi Dear, the price is $12.90 per pcs. The $9.90 promotion has ended:)
 
[Re] [About Item] Related Inquiries
Will have 9.90 promo again? I want to get 2
 
[Re] [About Item] Related Inquiries
Hi Dear, we do not have promotion for the time being:)
25843552 Item not received cat******* 2017-02-20 Answered
Hi seller

I ordered the puff on 5 Feb, till now i have not received the puff. Please check if my item is sent to me?
 
[Re] Item not received
Hi Dear, your order has been shipped out to Singpost on 6th Feb. Did you check if it is in your letterbox? Thank you.
 
[Re] Item not received
Hi
I check on monday morning 20 Feb, not in my letter box.
Please advice
 
[Re] Item not received
Hi Dear, we will arrange to resend the item to you. If you happen to receive duplicate items, do let us know. Thank you.
 
[Re] Item not received
Hi
I request to re-send to another address, please advice how to provide you the address?
 
[Re] Item not received
Hi Dear, you can provide us with your address here or you can send us a message at 87983737 together with your name and order no. in the message. Thank you.
25769238 [About Item] Related Inquiries wcm******* 2017-02-14 Answered
I have received the puff. But, I am puzzled whether I need to tear open the thin layer of plastic cover or leave it as it is. Please reply.
 
[Re] [About Item] Related Inquiries
Hi dear, the thin layer of plastic is a protective layer and should not be torn.
25769148 [Shipping] Related Inquiries pei******* 2017-02-14 Answered
Hi, order was sent out 7 Feb but till now yet to receive item.
 
[Re] [Shipping] Related Inquiries
Hi Dear, we had already mailed out your parcel. Normally Singpost will take 3-6 normal days to deliver the item. When you received the sent notification, Singpost have not sorted out the items. It is dropped to their bin. They will sort on the next working day sometimes might delayed. As the items are not a letter and its bulky some postman are only riding a bicycle or motor bike, they might not be able to carry so much items or mails therefore it could be delayed. Although the worse scenario item could be lost in the process of delivery by error or unknown situation. As a responsible seller, we will re-send you. Each item is stick with our undeliverable mailing address however it could take up to 2-4 weeks to return to us. You may like to check if postman have left a collection slip at your letterbox or corridor. If you still do not receive your item, do contact us again. We seek your understand to wait for another week. We will wait for your update. Thank you! :)
 
[Re] [Shipping] Related Inquiries
Hi, with regard to your reply. Thank you for explaining how Singpost it but I am fully aware of it. Till date, it has been 8 days since you guys claimed that you mailed it out. From my lengthy experience of shopping online, I know that no local parcel takes more than 3 days to get mailed to me. Otherwise, the seller didn't send it. I don't believe in lost mail.

Your explanation of 6 days do not sound legit honestly but I give you the benefit of the doubt. It has now been 6 days.

And you are telling me to wait 2-4 weeks to see if it gets sent back to you?

Really great customer service.

Come on, I read some other replies. You sent out a replacement to another buyer when she did not receive her order after 6 days. Be Fair.

Doubt I'll be shopping with you anytime soon.
 
[Re] [Shipping] Related Inquiries
Hi Dear, the Singpost mail box got stick on their notice that for non-letter it takes 3-5 working days. Please do check with Singpost to clarify if you have doubts. For traceable we would recommend registered courier delivery which is fast and reliable. Singpost normal delivery is untraceable and return mails might takes 2-4 weeks because mail might be return to us in many kind of scenarios. (also please check with Singpost) Thank you for your understanding. :)
 
[Re] [Shipping] Related Inquiries
I seem to remember that it has been way past the 3-5 days notice.

Nevertheless, this shall be the only and last time I'm purchasing from you.

Your service standard is appalling.
 
[Re] [Shipping] Related Inquiries
Hi Dear, we are just trying to explain to you hope you can understand. No offenses to you. In any case, we thank you for shopping with us. Have a nice day! :)

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