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  • How to report Return/Exchange claim

    How to report Return/Exchange claim

    Return/Exchange : Available within 7 days after being delivered.

    1. Defected/Shortage/Wrong item (Cancel/Refund)

    Please go to MyQoo10 > Shopping list > Cancel/Refund and click the cart number and Apply Return or Exchanged under Apply & Remark.


    Return process : Whether customer already returned item back to seller or not and Select the reason for return and submitted.

                                Step 1. Enter information : customer already returned item back to seller or not.
                                Step 2. Check Refund Amount : check refund amount and Submit for Return 
                                Step 3. Returned Completed

    Exchanged : Select the reason for exchange and provide required information submitted.
                         Step 1. Enter information : select the reason for exchanged.
                         Step 2. Exchange Completed

    2. Inquiry to Qoo10 customer center directly

    Item Return/Exchange is allowed 7 days after you have received items only within the date the order was confirmed with proof provided for the claim

    Shortage/Wrong item
    Customer need to provide us the picture of received items and parcel package.



    Defected item
    Customer need to provide us the picture of defected items and parcel package.
    (electronic item need to provide Short video showing the item is defects.)



    Exchanged Size
    Customer needs to provide us the picture of wrong size items by showing the measurements include size information from item page.
    Please take the measurement with a tape measure and also include the photo of the parcel package to check your case with the seller and in order for us to liaise strongly regarding the wrong size issue.

  • How to check the cancelled orders

    In order for you to check your cancelled order, sign in Qoo10 first with your Qoo10 ID(or email) and password.

    Then click the "my Qoo10" button(on the right top of the page), "shopping list" button and cancel/refund tab.

    If you choose the "cancel/refund" status", you can check recently cancelled orders.

     

     If you could not find cancelled order, please try to check whether date range has been correctly set.

  • What is option fee?
  • How can I use Qoo10 on mobile?
  • How to place in order on Qoo10

    Please check below step for How to place in order on Qoo10.

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