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  • How to check the cancelled orders

    In order for you to check your cancelled order, sign in Qoo10 first with your Qoo10 ID(or email) and password.

    Then click the "my Qoo10" button(on the right top of the page), "shopping list" button and cancel/refund tab.

    If you choose the "cancel/refund" status", you can check recently cancelled orders.


     If you could not find cancelled order, please try to check whether date range has been correctly set.

  • What is option fee?
  • How can I use Qoo10 on mobile?
  • How does the refund process work?

    1) Paypal Express checkout

    PayPal credits the refund according to how the original payment was made.
    If you used a credit card, PayPal credits your credit card. If you used a funding source other than a credit card, your PayPal balance will receive the credit. 
    Please note, refunds to credit cards can take up to 30 days to appear on your statement.

    2) Credit Card 

    If you made an order and paid by credit card(Visa/Master), the credit card transaction will be automatically cancelled. However, period for refund may differ depending on the billing cycle of your credit card company.

    Many credit card companies have in their terms that they have the right to take few weeks to credit your account with a refunded amount.

    Even if your credit card company already charged you the fund, you don't have to worry about the refund. Your credit card company deducts it from next card billing amount.

    (Or if you have an online account for that credit card, you might see the refunded amount already but it may still be being processed.)

    ※ Important: For paypal and credit card, if the refund has been delayed after 60days of making a payment, you should get the refund to your Qaccount.

    3) QAccount (Cash Balance)

    Whether you have used the Qoo10-Protected Cash Transfer, Real time Cash transfer via I-banking (e-Nets) or QAccount as transaction method, your money will be refunded into cash balance of QAccount.

    Once the money is refunded to your QAccount, you can do shopping with your balance in Qaccount for the next purchase.
    If you want to withdraw the fund in Qaccount, go to My Qoo10 > Qaccount > Withdrawal to transfer the balance from Q·account into your personal bank account. ( it may take 2~3 working days)

  • How to post the inquires to the seller?

    The contact information for each seller is available on corresponding pages.

    You can ask a question about your purchased items or items you are interested in.

    If you check seller information at the top side of the page, or scroll down the item page to the bottom,

    you can see "Question" or "Inquire to the seller" under Q&A board.


    And if you click the button, it will redirect you to the page where you post the question to the seller.

    History of your inquiries can be viewed at my inquiriy page in My Qoo10> My inquiry

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