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How to report Return/Exchange claim

How to report Return/Exchange claim

Return/Exchange : Available within 7 days after being delivered.

1. Defected/Shortage/Wrong item (Cancel/Refund)

Please go to MyQoo10 > Shopping list > Cancel/Refund and click the cart number and Apply Return or Exchanged under Apply & Remark.


Return process : Whether customer already returned item back to seller or not and Select the reason for return and submitted.

                            Step 1. Enter information : customer already returned item back to seller or not.
                            Step 2. Check Refund Amount : check refund amount and Submit for Return 
                            Step 3. Returned Completed

Exchanged : Select the reason for exchange and provide required information submitted.
                     Step 1. Enter information : select the reason for exchanged.
                     Step 2. Exchange Completed

2. Inquiry to Qoo10 customer center directly

Item Return/Exchange is allowed 7 days after you have received items only within the date the order was confirmed with proof provided for the claim

Shortage/Wrong item
Customer need to provide us the picture of received items and parcel package.



Defected item
Customer need to provide us the picture of defected items and parcel package.
(electronic item need to provide Short video showing the item is defects.)



Exchanged Size
Customer needs to provide us the picture of wrong size items by showing the measurements include size information from item page.
Please take the measurement with a tape measure and also include the photo of the parcel package to check your case with the seller and in order for us to liaise strongly regarding the wrong size issue.

Related FAQ - Following related FAQ will help you find answer quickly.

How to report Return/Exchange claim
How to check the cancelled orders
How does the refund process work?
How to cancel the order
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