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Q & A Lists
Item Question & Answer
Kinohimitsu Weight loss Slimming KilosCut Detox and Bust up!
Kinohimitsu Weight loss Slimming KilosCut Detox and Bust up!
Inquiry on Q&A board
  • Question : diamond ladies and nite2014-12-18

    Hi whats the difference between the diamond ladies and nite collagen with manuku honey?

    Answer : [Re] diamond ladies and nite

    Hi Mab,

    Basically, night collagen is quite similar to Diamond but targeting more on people who often encounter sleepless nite and wanted a better sleep.

    Diamond is targeting at ladies who are constantly expose to sun. You may like to check below website on kinohimitsu for details:http://kinohimitsu.com/products/beauty/item/j-pan-collagen-diamond-5300-drink?category_id=2.

  • Question : Combine shipping2014-10-22

  • Question : 3 item2014-08-31

  • Question : Kinohimitsu bust up2014-07-30

  • Question : 1 Link that I can order more than 1 items2014-07-25

+View all Notice, FAQ, Q&A >>
KINOHIMITSU Japan Collagen (Diamond Ladies/Men) / ProWhite / Bust Up / Dtox Plum Juice / UV Bright...Beauty Slimming Whitening!!!
KINOHIMITSU Japan Collagen (Diamond Ladies/Men) / ProWhite / Bust Up / Dtox Plum Juice / UV Bright...Beauty Slimming Whitening!!!
Inquiry on Q&A board
  • Question : Shipping schedule2014-12-15

    Hi just placed my order today. am i able to receive by thursday?

    Thanks

    Answer : [Re] Shipping schedule

    Dear customer.

    Your inquiry will soon be confirmed and answered by the seller.
    ※ Inquiries related to Payment.
    Cancellation and any Urgent issue can possibly be dealt from CS team.
    Thanks & Best regards.

    P.S. The information is also sent to the seller to meditate this case.

  • Question : Item Not Received2014-12-07

  • Question : Item not Received2014-12-04

  • Question : Kinohimitsu2014-11-22

  • Question : Bust up2014-11-01

+View all Notice, FAQ, Q&A >>
Nescafe capsules for Dolce Gusto range of machines!
Nescafe capsules for Dolce Gusto range of machines!
Inquiry on Q&A board
  • Question : Still have Not received my items2014-12-15

    I have placed order on 5/12 and received email on 8/12 saying that my items was shipped out. But today is 15/12 and
    the items still have not reached me? I thought you are sending from singapore, why take so long ?

    Answer : [Re] Still have Not received my items

    Dear customer.

    Your inquiry will soon be confirmed and answered by the seller.
    ※ Inquiries related to Payment.
    Cancellation and any Urgent issue can possibly be dealt from CS team.
    Thanks & Best regards.

    P.S. The information is also sent to the seller to meditate this case.

  • Question : delivery2014-12-11

  • Question : More stock pls2014-11-15

  • Question : stock2014-11-11

  • Question : restock2014-08-28

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Water Heater Princeton 707 and Compact. Premium Quality.
Water Heater Princeton 707 and Compact. Premium Quality.
Inquiry on Q&A board
  • Question : Princeton & Alpine2014-12-14

    Hi
    Do you have Alpine model & Princeton in other colors range?

    Answer : [Re] Princeton & Alpine

    Hi, we only carry Princeton and Compact. Both in one color only.

    Thank you.

  • Question : Delivery By Qexpress2014-12-14

  • Question : Installation By 3rd party contractor2014-12-14

  • Question : Princeton2014-10-12

  • Question : colour available2014-10-12

+View all Notice, FAQ, Q&A >>
URAH Optimal Micellar Glucosamine Cream (50ml) - Nourish Rejuvenate Strengthen Joint Structures
URAH Optimal Micellar Glucosamine Cream (50ml) - Nourish Rejuvenate Strengthen Joint Structures
Inquiry on Q&A board
  • Question : Purchase multi items2014-12-12

    Hi Seller,

    Is it possible to make order for more than 2 items at once? i am looking at 2 of each product cream.
    Will there be a re-stock of the items?

    Answer : [Re] Purchase multi items

    Hi Peter, we are running warehouse sales, to avoid stocks from running out unexpectedly, we control the stocks online.

    You are welcome to walk in purchase from Mon - Fri, 9am to 5.30pm

    Thank you.

  • Question : free shipping ?2014-10-07

  • Question : Recommendation of cream2014-08-27

  • Question : Which one is suitable for me, ard 35yr?2014-08-13

  • Question : Joint and Bone Health2014-08-02

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Kinohimitsu Detox Tea. Promotes bowel movements and aid slimming
Kinohimitsu Detox Tea. Promotes bowel movements and aid slimming
Inquiry on Q&A board
  • Question : Price2014-12-12

    The price is for 1 or 2 boxes?

    Answer : [Re] Price

    Hi, the pricing that you can see online is for 1 box, 14 x 2g tea bags.

    Thank you.

  • Question : kinokumitsu tea2014-10-31

  • Question : Delivery my items2014-09-20

  • Question : not yet receive2014-09-17

  • Question : self collect2014-09-07

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KINOHIMITSU Japan Diamond Ladies / Men Collagen / Nite Collagen with GABA + Manuka Honey / StemCell Drink - Regenerate Repair and Anti-aging [16bottles - One Month Supply]
KINOHIMITSU Japan Diamond Ladies / Men Collagen / Nite Collagen with GABA + Manuka Honey / StemCell Drink - Regenerate Repair and Anti-aging [16bottles - One Month Supply]
Inquiry on Q&A board
  • Question : Shipping2014-12-10

    Hi,

    I would like to know whether you will be able to ship the item to Hong Kong?

    Thank you.

    Answer : [Re] Shipping

    Dear customer.



    Your inquiry will soon be confirmed and answered by the seller.

    ※ Inquiries related to Payment.

    Cancellation and any Urgent issue can possibly be dealt from CS team.

    Thanks & Best regards.



    P.S. The information is also sent to the seller to meditate this case.


    Hi, usually we don't do overseas shipping.

    May I know your order quantity?

    Maybe we can source for forwarder if order in bulk.

    Thank you.

  • Question : Item2014-11-25

  • Question : take both together2014-11-18

  • Question : Why does it restrict to only 25+ to consume?2014-11-07

  • Question : Promotion2014-11-04

+View all Notice, FAQ, Q&A >>
Motorola Walkie Talkie com set. Outdoor / Indoor (IDA Approved for Use in Singapore) USB charging option!
Motorola Walkie Talkie com set. Outdoor / Indoor (IDA Approved for Use in Singapore) USB charging option!
Inquiry on Q&A board
  • Question : mj273sr2014-12-10

    When will new stock arrive?

    Answer : [Re] mj273sr

    Dear customer.



    Your inquiry will soon be confirmed and answered by the seller.

    ※ Inquiries related to Payment.

    Cancellation and any Urgent issue can possibly be dealt from CS team.

    Thanks & Best regards.



    P.S. The information is also sent to the seller to meditate this case.


    Hi, we do have stock now but limited.

    You may walk in to our warehouse sales to purchase (with cash only) or order through Qoo10.

    Please search for this item code in Qoo10: 408815662

    Thank you.

  • Question : hi2014-11-26

  • Question : hi2014-11-24

  • Question : Faulty Walkie Talkie MJ273SR2014-09-05

  • Question : do advice2014-07-24

+View all Notice, FAQ, Q&A >>
Kinohimitsu UV protect Prowhite and Regiment Pack 6+6
Kinohimitsu UV protect Prowhite and Regiment Pack 6+6
Inquiry on Q&A board
  • Question : UV+ProWhite2014-11-22

    What is UV+ProWhite promo?

    Regards
    Mee Lian

    Answer : [Re] UV+ProWhite

    Hi, it is a promotion pack including 6 bottles of UV Bright + 6 sachets of ProWhite.

    Thank you.

    Question : [Re] UV+ProWhite

    Thank you.

    Answer : [Re] UV+ProWhite

    You are welcome!

    Good day.

  • Question : Tummy tuck2014-10-31

  • Question : Age 25 and below2014-08-18

  • Question : address2014-08-08

  • Question : double comfirm2014-06-20

+View all Notice, FAQ, Q&A >>
Fanco Ceiling Fan Remote control. DIY
Fanco Ceiling Fan Remote control. DIY
Inquiry on Q&A board
  • Question : Is light dimming supported2014-12-08

    Hi, do you have a kit that allows the light to be dimmed? Thank you.

    Answer : [Re] Is light dimming supported

    Hi, sorry we don't

  • Question : Clarifications2014-11-09

  • Question : Amasco Remote control/receiver2014-10-13

  • Question : Amasco Remote Control2014-04-18

  • Question : FF9 56"2013-08-26

Kinohimitsu Collagen Nite.. Be Pretty By Sunrise!
Kinohimitsu Collagen Nite.. Be Pretty By Sunrise!
Inquiry on Q&A board
  • Question : delivery2014-12-08

    Bar code no:2508530738800

    Answer : [Re] delivery

    Hi Josephine, we already sent your order out through Ta-Q-Bin.

    Thank you for shopping with us.

  • Question : hi2014-12-05

  • Question : hi2014-12-05

  • Question : hi2014-12-03

  • Question : hi2014-12-03

+View all Notice, FAQ, Q&A >>
[Kinohimitsu] Collagen Activ 30000mg Marine Collagen Peptide and Camu-camu 5.5g x 30 sachets
[Kinohimitsu] Collagen Activ 30000mg Marine Collagen Peptide and Camu-camu 5.5g x 30 sachets
Inquiry on Q&A board
  • Question : cart no: 864282882014-12-06

    Can i change from store pick up to delivery instead?

    Answer : [Re] cart no: 86428288

    Hi, please refer to the answered post.

    Thank you.

  • Question : Combined Shipping Rate2014-10-22

  • Question : Opening hours for store pickup2014-09-13

Oral Care Toothpaste (Herbal) Dentiste
Oral Care Toothpaste (Herbal) Dentiste
Inquiry on Q&A board
  • Question : Repaire2014-12-04

    hi, do u have the Repaire toothpaste? Saw it at the bottom of the product info page.
    Thanks.

    Answer : [Re] Repaire

    Hi there,
    Sorry but we do not carry that variant. Thanks for asking.

    Universal Deals

  • Question : How to get the product and need print out wat to ur company???2013-04-26

  • Question : Self collect at?2013-03-19

  • Question : Full Size?2013-02-27

Fight Haze AIR-O-SWISS Advanced Air treatment systems humidifier(Swiss Made)Reduces HAZE.
Fight Haze AIR-O-SWISS Advanced Air treatment systems humidifier(Swiss Made)Reduces HAZE.
Inquiry on Q&A board
  • Question : warranty per q n a is a yr2014-11-11

    I received my unit on 3 aug. Now there is no steam coming out even when i turn to full .
    how can i get it fix ? Where ?

    Answer : [Re] warranty per q n a is a yr

    Dear customer.



    Your inquiry will soon be confirmed and answered by the seller.

    ※ Inquiries related to Payment.

    Cancellation and any Urgent issue can possibly be dealt from CS team.

    Thanks & Best regards.

    P.S. The information is also sent to the seller to meditate this case.


    Hi,

    For faulty (warranty issues), please contact:

    Ace Green Ptd Ltd
    Add: 105 Cecil Street #06-01 The Octagon S(069534)
    Tel: 6827 9078
    Please look for Edward

    Good day.


    Cheers,
    UDT

    Question : [Re] warranty per q n a is a yr

    Edward is no longer at the given address n tel hp. I was given another hp nos to call. It is very troublesome . He
    Ask for receipt wh i do not hv. I left for overseas trip wo
    getting it repaired. Is there anything u can do to help ? Since i bought fr u not him.

    Answer : [Re] warranty per q n a is a yr

    Hi, the third party that you contacted is the supplier and also the service centre.

    Everything related to warranty and faulty must go back to them.

    You can print you receipt at:

    "My Qoo10" > "Recent Orders" > search for this order > click on the "Receipt" right below the item description > Print

    Good day.

  • Question : traveling bag2014-09-03

  • Question : ideal capacity of room size2014-07-23

  • Question : Enquiry on power requirement2014-05-13

  • Question : Warranty?2014-03-04

+View all Notice, FAQ, Q&A >>
Portable Cooler Bag - Fridge To Go (Great for keeping food and drinks really cool!)
Portable Cooler Bag - Fridge To Go (Great for keeping food and drinks really cool!)
Inquiry on Q&A board
  • Question : ZIP BROKE ON FIRST USE.2014-12-02

    Dear Seller,

    The zip broke on the first use!!!

    Is there any way I can change pls? I have only used ONCE and it broke. What lousy zip is this!!!

    Answer : [Re] ZIP BROKE ON FIRST USE.

    Dear customer.

    Your inquiry will soon be confirmed and answered by the seller.
    ※ Inquiries related to Payment.
    Cancellation and any Urgent issue can possibly be dealt from CS team.
    Thanks & Best regards.
    P.S. The information is also sent to the seller to meditate this case.

    Hi, usually we do exchange for customers within the 7 days from the collection date and the item must not be used.

    We cannot do exchange for used item as Fridge-To-Go will not accept.

    Good day.

  • Question : Broken Zip2014-11-19

  • Question : FTG Ace2014-11-15

  • Question : How well it works if I put it in a fridge?2014-11-03

  • Question : How well it works if I put it in a fridge?2014-11-01

+View all Notice, FAQ, Q&A >>
[ROWENTA] Hair Straightener / Compact Pro Ionic Hair Dryer / Straightening iron / Curling
[ROWENTA] Hair Straightener / Compact Pro Ionic Hair Dryer / Straightening iron / Curling
Inquiry on Q&A board
  • Question : Item for SF44122014-12-01

    Hi , when will u hv stock for SF 4412? Thanks

    Answer : [Re] Item for SF4412

    Hi, thank you for your enquiry. We will not restock this model in the near future.

    Thank you.

  • Question : Rowenta Hair Straightener cum Curler 2in1. SF44122014-11-12

  • Question : Self Collection2014-11-11

  • Question : RESTOCK2014-09-27

  • Question : Rowenta Curler Price2014-08-21

+View all Notice, FAQ, Q&A >>
TEFAL Pans and SUPOR Cookware Fry and Wokpans
TEFAL Pans and SUPOR Cookware Fry and Wokpans
Inquiry on Q&A board
  • Question : Tefal So Tasty 32cm2014-11-25

    Hi can check if the above item works with Induction cooker?

    thanks!

    Answer : [Re] Tefal So Tasty 32cm

    Hi, yes it is.

    Thank you.

  • Question : Tefal2014-08-15

  • Question : tefal evidence blue 26cm2014-02-23

  • Question : Tefal red wokepan 28cm2013-10-16

  • Question : Induction cooking?2013-07-04

+View all Notice, FAQ, Q&A >>
Screen protector with anti radiation anti baterial. Liquid screen protector!
Screen protector with anti radiation anti baterial. Liquid screen protector!
Inquiry on Q&A board
  • Question : Whento reapply2014-11-24

    Hi, u mentioned that it needs to reapply every 3 to 6 months. But how do we know that it is time to reapply again?

    Answer : [Re] Whento reapply

    Hi, we will advice user to reapply every 3 months if they play a lot with the phone.

    There is no physically signs to know whether to reapply, just do it regulary.

    Thanks.

  • Question : Questions about product2014-01-14

  • Question : Duration2014-01-12

Meyer Premium Pots and Woks with Lids
Meyer Premium Pots and Woks with Lids
Inquiry on Q&A board
  • Question : Induction2014-11-24

    Hi,

    Can this use for induction ?

    Answer : [Re] Induction

    Hi, yes for the models that we carry.

    Thanks.

  • Question : RE:2014-11-18

Taiyo Stand fan 16inches with remote control. Safety mark approved with 1 yr warranty.
Taiyo Stand fan 16inches with remote control. Safety mark approved with 1 yr warranty.
Inquiry on Q&A board
  • Question : about item2014-11-15

    Is the fan 3 or 5 blades?

    Answer : [Re] about item

    Hi,

    It is 5 blades.

    Cheers.

  • Question : item not received2014-07-31

  • Question : Rowenta fan2013-05-15

Air fryer [Naturai] Premium Air Fryer with Safety Mark approval! Store Pick-up available! Stocks in Town!!!
Air fryer [Naturai] Premium Air Fryer with Safety Mark approval! Store Pick-up available! Stocks in Town!!!
Inquiry on Q&A board
  • Question : Enquiry2014-11-14

    Is this from mayer?

    Answer : [Re] Enquiry

    Hi, yes it is.

  • Question : grill plate/baking tray2014-09-20

Plants [Paris Garden] Galvanized Pots / Windowsill Kits. Gardening with your loved ones...
Plants [Paris Garden] Galvanized Pots / Windowsill Kits. Gardening with your loved ones...
Inquiry on Q&A board
  • Question : Cherry tomato2014-11-11

    Hi may I know when the stock for cherry tomato will be in?

    Answer : [Re] Cherry tomato

    Dear customer.



    Your inquiry will soon be confirmed and answered by the seller.

    ※ Inquiries related to Payment.

    Cancellation and any Urgent issue can possibly be dealt from CS team.

    Thanks & Best regards.

    P.S. The information is also sent to the seller to meditate this case.


    Hi EC,

    We won't be restocking in near future.

    Please consider the tomatoes or follow our page for updates.

    Good day.


    Cheers,
    UDT

  • Question : cherry tomatoes2014-10-30

  • Question : Sold out items2014-10-09

  • Question : Sunflower2014-10-02

  • Question : Regarding Windowsill Kits - Lavender2014-09-25

+View all Notice, FAQ, Q&A >>
Sea Dragon Sea Monkey Educational for kids
Sea Dragon Sea Monkey Educational for kids
Inquiry on Q&A board
  • Question : Does kit include tank?2014-11-08

    Does kit include water tank? Is it an underwater world decorated 400ml capacity tank with lid and LED base?

    Thanks,
    VHM

    Answer : [Re] Does kit include tank?

    Hi VHM,

    If you select the option: Underwater World (with option price +$14), it is included the water tank with the capacity 350-380ml with Lid but no LED base.

    For walk-in purchase, please call before come to ensure the stock avaibility as we only left 1 set currently.

    Good day.


    Cheers,
    UDT

  • Question : Self collection2014-10-24

  • Question : item2014-07-28

TAIYO Universal Travel Adaptor with Dual USB Charger - Approved for use in Singapore! Available in variant colors~
TAIYO Universal Travel Adaptor with Dual USB Charger - Approved for use in Singapore! Available in variant colors~
Inquiry on Q&A board
  • Question : item2014-11-06

    so its the new th212 can do voltage conversion from 110v-240v?

    how about US appliances ?

    Thanks

    Answer : [Re] item

    if u using the adaptor in singapore. do not use in on US appliances(110V).
    u can use sg appliances(240v) in the US with this adaptor.

  • Question : Convert voltage2014-11-06

Panasonic eneloop Basic Charger / Rechargeable Battery (Latest)- Recharge Up To 2100times*
Panasonic eneloop Basic Charger / Rechargeable Battery (Latest)- Recharge Up To 2100times*
Inquiry on Q&A board
  • Question : About Charging2014-11-04

    Is the charger able to charge one battery at a time?

    Answer : [Re] About Charging

    Hi Ang,
    Yes, it work charge with 1 or more batts. Thanks for asking.

    Happy Shopping
    Universal Deals

  • Question : Wrong item shipped2014-10-30

  • Question : Eneloop Charger/Batteries Bundle2014-09-29

  • Question : Panasonic Eneloop Charger / Rechargeable Battery Model2014-09-27

Bed Cleaner with built in UV lights to kill mites.Lowest in Town!!
Bed Cleaner with built in UV lights to kill mites.Lowest in Town!!
Inquiry on Q&A board
  • Question : loud when operating2014-11-01

    hi, I've just received the vacuum n tried. may i know if its normal for the vacuum to be so loud when operating? alot louder than my home's vacuum cleaner.

    Answer : [Re] loud when operating

    Hi there,
    thank you for asking. Yes, the vacuum is quite loud for it's size and also because of a built in vibrator to "shake" up the dust.
    Sound is mostly from the vibrator.

    Universal Deals

  • Question : self collect location?2014-08-30

  • Question : Can this product work for bed bug?2014-07-03

  • Question : cleaning on fabric sofa2014-05-20

  • Question : Bed Cleaner Usage Enquiries2014-02-15

+View all Notice, FAQ, Q&A >>
[Tefal] Rice Cooker (1.8L) - RK7031
[Tefal] Rice Cooker (1.8L) - RK7031
Inquiry on Q&A board
  • Question : Product Buttons + Warranty2014-10-29

    Hi,

    Wanted to check are the buttons on the rice cooker in English?
    Is there warranty for the rice cooker? By your shop or directly with Tefal?

    Answer : [Re] Product Buttons + Warranty

    Dear customer.



    Your inquiry will soon be confirmed and answered by the seller.

    ※ Inquiries related to Payment.

    Cancellation and any Urgent issue can possibly be dealt from CS team.

    Thanks & Best regards.

    P.S. The information is also sent to the seller to meditate this case.


    Hi Jes,

    Yes, the buttons are all in English.

    All our Tefal electrical products are with 1 year warranty by Tefal Singapore.

    Good day.


    Cheers,
    UDT

TEFAL Premium Kettle Equinoxe ~ 1 Year Warranty!! The Lowest Price in Town!!! [Promotion price limited for 38 units only]
TEFAL Premium Kettle Equinoxe ~ 1 Year Warranty!! The Lowest Price in Town!!! [Promotion price limited for 38 units only]
Inquiry on Q&A board
  • Question : Made in china or france?2014-10-26

    Your product description inidicated made in france, but one of the review (11234934) from a buyer mentioned it is from china?

    Answer : [Re] Made in china or france?

    Dear valued customer,

    Thank you for your enquiries.

    We did checked with supplier, previously the manufacturing was in France but then they shifted to China and we are not updated.

    We sincerely apologize to our valued customers that supporting us and we already updated the details in Q10 page.

    Good day and enjoy your shopping with us.


    Cheers,
    Universal Deals Team

  • Question : delivery2013-10-31

  • Question : capacity??2013-10-12

[Tefal] Rice Cooker (1.8L) - RK1056
[Tefal] Rice Cooker (1.8L) - RK1056
Inquiry on Q&A board
  • Question : Price difference2014-10-24

    Hi,
    can i check with you if there is any price different for walk in customers?
    Thank you.

    Answer : [Re] Price difference

    Dear customer.

    Your inquiry will soon be confirmed and answered by the seller.
    ※ Inquiries related to Payment.
    Cancellation and any Urgent issue can possibly be dealt from CS team.
    Thanks & Best regards.
    P.S. The information is also sent to the seller to meditate this case.

    Hi Lee,

    Thank you for your enquiries.

    Our seling prices are the same with Q-price in Q10 for walk-in customers. And please do note that we only accept cash for walk-in.

    Good day.


    Cheers,
    UDT

Nescafe DOLCE GUSTO with FREE Capsules. Espresso Coffee Machine Krups Genio Melody Circolo Mini Me
Nescafe DOLCE GUSTO with FREE Capsules. Espresso Coffee Machine Krups Genio Melody Circolo Mini Me
Inquiry on Q&A board
  • Question : can i pick it up.and pay at shop tomorrow for genio 2 red colour?2014-10-24

    Can i pick it up.and pay at shop tomorrow for genio 2 red colour?

    Answer : [Re] can i pick it up.and pay at shop tomorrow for genio 2 red colour?

    Dear customer.

    Your inquiry will soon be confirmed and answered by the seller.
    ※ Inquiries related to Payment.
    Cancellation and any Urgent issue can possibly be dealt from CS team.
    Thanks & Best regards.
    P.S. The information is also sent to the seller to meditate this case.

    Hi Tam,

    For Genio 2 - Red, the stocks will only arrive on coming Wednesday and limited, only 2 pcs.

    Otherwise, have to wait until 5th Nov.

    Please note that for walk-in transactions, we only accept cash.

    Thank you & Good day.


    Cheers,
    UDT

  • Question : difference between mini me and genio2014-10-23

  • Question : Free Capsules2014-10-20

  • Question : mini me black2014-08-25

  • Question : Mini Me (white)2014-08-27

+View all Notice, FAQ, Q&A >>