A: Dear buyer, usually, Qxpress will take 2~3 working day for the delivery.
Singpost will take 3~5 working days for small packet delivery, but sometimes there may slightly delays, NO tracking for normal mail, for bulky parcel which not able to fit into your mail box, postman will leave your parcel at your nearest post office with or without notice,please bring IC to check for bulky parcel at your post office counter.
Pls kindly wait for another few more days, and check your letter box sometimes if you selected Singpost normal mail. you may Qpost us or email us at "email@example.com" with your Order or Cart number, if you still could not received your order after 1 week of your payment.
Pls kindly understand, for a better communication and faster process, Pls make a "inquiry to sell" or email us before file a refund/cancel/non-receipt claims on the system. Thank u.
A: Dear buyer, you are welcome to visit our outlet for exchange at Nex mall (#04-53, Serangoon MRT), Square 2 Mall (#03-46, Novena MRT), or KB-1 (#05-02, 1 Kaki Bukit Ave 3,) if you happen to be around to avoid the high shipping cost and long waiting time. Pls confirm with us before visiting with us, So, we can prepare for your exchange in advance.
However, you may send back the wrong item to us at "#05-02, KB-1, 1 Kaki Bukit Ave 3, S416087" if you are not free for walking in, Pls attach a short memo with your order number for exchange.
For a hygiene reason, Pls note that the return item must be a original packing without trying.