Q&A board

Q & A Lists
Item Question & Answer
✨JEROME RUSSELL PUNKY COLOR HAIR DYE✨ Direct from United States ★ NICE SCENT ★ VIBRANT COLORS★
✨JEROME RUSSELL PUNKY COLOR HAIR DYE✨ Direct from United States ★ NICE SCENT ★ VIBRANT COLORS★
Item Q&A
  • Question : Inquiry for the item from t--****Jul 20, 2017

    Hi can i use midnight blue or turquiose on brown hair without bleaching?

    Answer : [Re] Inquiry for the item from t--****

    Midnight blue will have a better effect

    Question : [Re] Inquiry for the item from t--****

    Hi there do you supply the hair dyes?

    Answer : [Re] Inquiry for the item from t--****

    Hi,

    Yep we do. Contact us at beautyalluresg@gmail.com Thanks

  • Question : Inquiry related delivery from hot****Jul 01, 2017

    Hi is it possible to pick up the product myself?

    Answer : [Re] Inquiry related delivery from hot****

    Hi,

    Can be arrange. email us at beautyalluresg@gmail.com

  • Question : Inquiry from xia****May 23, 2017

  • Question : Inquiry for the item from ash****May 01, 2017

    Hi Seller,

    Will you stock other punky colors that are not on the list like fire, flame, cotton candy, cherry on top?

    Thanks.

    Answer : [Re] Inquiry for the item from ash****

    Hi,

    Depends. We will try our best to bring in the full range

  • Question : Inquiry for the item from oak****Apr 04, 2017

    How Long delivery?

    Answer : [Re] Inquiry for the item from oak****

    Hi,

    For fast 2 day delivery, please opt for qxpress. Normal mail may take some time =)

+View all Notice, FAQ, Q&A >>
[CHEAPEST] HANZ DE FUKO // MADE IN USA // ORGANIC STYLING WAX // CELEBRITY HAIR STYLING WAX ★INSTOCK
[CHEAPEST] HANZ DE FUKO // MADE IN USA // ORGANIC STYLING WAX // CELEBRITY HAIR STYLING WAX ★INSTOCK
Item Q&A
  • Question : Inquiry for the item from alt****Aug 15, 2017

  • Question : 상품 관련 blu****님의 문의입니다.Jul 17, 2017

    Will Claymation be restocked in this week?

    Answer : [Re] 상품 관련 blu****님의 문의입니다.

    Hi,

    Nope. It will be back next week. Do check back next week

    Question : [Re] 상품 관련 blu****님의 문의입니다.

    Thanks!

    Answer : [Re] 상품 관련 blu****님의 문의입니다.

    Np

  • Question : Inquiry for the item from hab****Jul 16, 2017

    Hi ,

    When is the HANZ DE FUKO Gravity paste stock coming in ?

    Answer : [Re] Inquiry for the item from hab****

    Hi,

    Gravity Paste will not be restock for the time being. Thanks

  • Question : RestockJul 11, 2017

    Hi! Will you be restocking quicksand soon?

    Answer : [Re] Restock

    Hi,

    Next week back in stock. There's some delay on the shipment

  • Question : Inquiry for the item from ele****Jul 11, 2017

+View all Notice, FAQ, Q&A >>
🌟3 for $100 PROMO DEAL! 🌟[OLAPLEX NO. 3] #1 HAIR TREATMENT in U.S  // LOWEST PRICE IN QOO10
🌟3 for $100 PROMO DEAL! 🌟[OLAPLEX NO. 3] #1 HAIR TREATMENT in U.S // LOWEST PRICE IN QOO10
Item Q&A
  • Question : Inquiry related cancel and refund from Rhi****Aug 14, 2017

  • Question : Inquiry for the item from ser****Jun 12, 2017

    Hi i ordered 3 jun but since then theres no update in status or shipping. Did you get my order.?

    Answer : [Re] Inquiry for the item from ser****

    Kindly do take note on the listing page and the release date of the product shipment. it is suppose to be released on the 17th June. But our shipment came early so most of the orders are already out today if not tomorrow.

  • Question : when will it be shipped out ?Jun 05, 2017

  • Question : wrong item deliveredJun 02, 2017

    hi seller,

    my order has delivered, but you send me wrong item.
    i request to 1 to 1 exchange at my address on monday onwards after office hours. currently i'm overseas.

    Answer : [Re] wrong item delivered

    Hi Ardian,

    Apology yes we noticed that. can you kindly drop us an email to beautyalluresg@gmail.com. We will carry on from there. Thanks

  • Question : AuthenticityMay 29, 2017

+View all Notice, FAQ, Q&A >>
🌟[APRIL SKIN]🌟 AprilSkinTURN-UP COLOR TREATMENT/BLEACH | Direct from Korea // BEST PRICE IN SG
🌟[APRIL SKIN]🌟 AprilSkinTURN-UP COLOR TREATMENT/BLEACH | Direct from Korea // BEST PRICE IN SG
Item Q&A
  • Question : Inquiry for the item from sha****Aug 13, 2017

    Hi. When are you gonna restock the matt avocado?

    Answer : [Re] Inquiry for the item from sha****

    Hi, Coming Weds it will be back in stock

  • Question : Item ordered on 16 Jul not received yet as of today (12 Aug)Aug 12, 2017

    Hi I ordered 3 items:

    Order number: 222261224
    TYPE:Turn-up Colour Cream #Ash Latte(+S$2.50)

    Order number: 222261225
    TYPE:Turn-up Colour Treatment #Pink

    Order number: 222261226
    TYPE:Turn-up Bleach(-S$4)

    To date, I have not received my order. Please assist to check on this, thank you.

    Answer : [Re] Item ordered on 16 Jul not received yet as of today (12 Aug)

    Replied

  • Question : Inquiry for the item from nic****Aug 10, 2017

    Hi, when will there be a restock of the Colour ash latte

    Answer : [Re] Inquiry for the item from nic****

    Hello,

    it will be back in stock coming Weds, 16th Aug

  • Question : Inquiry for the item from vic****Jul 30, 2017

    Hi dear ,
    Color ash latte when have stock ?

    Answer : [Re] Inquiry for the item from vic****

    Hi,

    Next Friday it will be back in stock. Thanks!

  • Question : Inquiry for the item from per****Jul 30, 2017

    Hi when are you going to restock the ask latte?

    Answer : [Re] Inquiry for the item from per****

    Hi yes will do next week it will be

+View all Notice, FAQ, Q&A >>
🌟NEOGEN BIO-PEEL // FRESH FRUIT FOAM CLEANSER LOWEST PRICE IN Qoo10!🌟  ❤ Direct from KOREA ❤
🌟NEOGEN BIO-PEEL // FRESH FRUIT FOAM CLEANSER LOWEST PRICE IN Qoo10!🌟 ❤ Direct from KOREA ❤
Item Q&A
  • Question : Inquiry from joc****Aug 11, 2017

    Hi, you sent the wrong item for my order. Please check amd revert on how do I get my correct order! Order no. 224140471.

    Answer : [Re] Inquiry from joc****

    Hi,

    Kindly do send us an email to beautyalluresg@gmail.com with your order no. please for us to follow up.

    Thanks

  • Question : my outstanding item since junAug 01, 2017

    I hope you still remember abt my missing item (red wine) order number 111409414
    (Jun 24, 2017 ) .... u mentioned in your email, shipment coming 3 weeks.... now more than 4 weeks .... any update ?

    Answer : [Re] my outstanding item since jun

    Hi Miss,

    Shipment is still not here yet. Do you mind if you could drop us an email to beautyalluresg@gmail.com with your order no. and shipping address. Our shipment would be here next week so we can proceed to shipping out to you.

    Thanks

    Question : [Re] my outstanding item since jun

    I did drop an email for Louis.... when shipment est to arrive ?

  • Question : only received 1Jun 28, 2017

    220096915 is my order number, ordered 2 but only to received 1. send me the other one asap

    Answer : [Re] only received 1

    Hello miss,

    Are you able to send us your order no. to beautyalluresg@gmail.com . We will follow up from there

    Thanks

    Question : [Re] only received 1

    done sending email. kindly send out asap, ordered on behalf of friends

    Answer : [Re] only received 1

    Replied your email

    Question : [Re] only received 1

    So when will u be sending my outstanding order?

    Answer : [Re] only received 1

    Replied

  • Question : Bio Peel WineJul 19, 2017

    Hi,

    When will the bio peel wine be back in stock???

    Answer : [Re] Bio Peel Wine

    Next mid month it will be back in stock.

  • Question : Inquiry related cancel and refund from pea****Jun 02, 2017

    Hi seller u has not replied my cancel requests please DOnOt send out the cleanser I have sent in a cancel request

    Answer : [Re] Inquiry related cancel and refund from pea****

    Hi Miss,

    So sorry we have actually sent out your cleanser already. Together with your bio-peel

+View all Notice, FAQ, Q&A >>
★PRAVANA ChromaSilk★ [SILVER Color BACK IN STOCK!] Vivid hair Color // Pastel Color // Neon |
★PRAVANA ChromaSilk★ [SILVER Color BACK IN STOCK!] Vivid hair Color // Pastel Color // Neon |
Item Q&A
  • Question : Inquiry for the item from sin****Aug 01, 2017

  • Question : SILVER NOT AVAILABLEJun 20, 2017

    Is Silver not available?? Your listing says it is back in stock!!

    Answer : [Re] SILVER NOT AVAILABLE

    Nope. it is sold out

  • Question : Items deliveryJun 08, 2017

  • Question : Urgent Cancellation!Apr 02, 2017

    Hi! I accidentally double ordered a Neon Blue and Neon Pink. Could you help me cancel one order please? Thank you very much.

    Answer : [Re] Urgent Cancellation!

    Hi,

    believe we have solved your queries =)

  • Question : [Others] Related InquiriesDec 05, 2016

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★★NEW MANIC PANIC PASTEL RANGE COLOR AVAILABLE HERE★★  USA No.1 HAIR DYE // Direct from USA
★★NEW MANIC PANIC PASTEL RANGE COLOR AVAILABLE HERE★★ USA No.1 HAIR DYE // Direct from USA
Item Q&A
  • Question : Cancel order URGENT!Jul 26, 2017

    Dear seller,

    You cancelled one of my order. Please cancel this order as well. My order nos is 223045905. I will make new order

    Answer : [Re] Cancel order URGENT!

    Done

  • Question : Inquiry for the item from jes****Jul 05, 2017

    Hi will thee be restock for vampire red?

    Answer : [Re] Inquiry for the item from jes****

    Hi,

    nope

  • Question : productJun 05, 2017

  • Question : Inquiry for the item from reb****May 13, 2017

  • Question : Inquiry for the item from jef****May 08, 2017

+View all Notice, FAQ, Q&A >>
✨HURRAW! Lip Balm✨ AMAZON #1 CHOICE!  🌟 ORGANIC 🌟 NON-GREASY 🌟 All NATURAL 🌟 Direct from USA
✨HURRAW! Lip Balm✨ AMAZON #1 CHOICE! 🌟 ORGANIC 🌟 NON-GREASY 🌟 All NATURAL 🌟 Direct from USA
Item Q&A
  • Question : Did not receive itemsJul 24, 2017

    I have not received my items after waiting for 1 month and you refused to refund even after I wrote twice to you.

    Answer : [Re] Did not receive items

    Miss,

    Can you send an email to beautyalluresg@gmail.com so we can send you the proof of postage. For Normal mail that you opt, there's no tracking no. You may want to check on your newsletter box too.

    Thanks

🌟BENTON SNAIL BEE ESSENCE/ ALOE BHA TONER/GEL/ BENTON CLEANSING FOAM ❤ Direct from Korea❤
🌟BENTON SNAIL BEE ESSENCE/ ALOE BHA TONER/GEL/ BENTON CLEANSING FOAM ❤ Direct from Korea❤
Item Q&A
  • Question : RestockJul 17, 2017

    Hi, will there be any restocks for Aloe BHA Toner? Thank you.

    Answer : [Re] Restock

    Hi,

    Yes. It will be back in stock in 2 weeks.

  • Question : Manufacturing DateMay 02, 2017

    What are the dates of manufacture of the Benton Snall Bee High Content Essence, Aloe BHA Skin Toner and Aloe Propolis Soothing Gel?

    Answer : [Re] Manufacturing Date

    Hi,

    All benton MFG is Feb 2017

[Daily Skin]🌟 DAILY SKIN STRAWBERRY MILK SOAP🌟 PREVENT ACNE ❤ WHITENING ❤ MOISTURIZING ❤
[Daily Skin]🌟 DAILY SKIN STRAWBERRY MILK SOAP🌟 PREVENT ACNE ❤ WHITENING ❤ MOISTURIZING ❤
Item Q&A
  • Question : Inquiry for the item from jas****Jul 15, 2017

    Hi can i have full ingredients list? :)

    Answer : [Re] Inquiry for the item from jas****

    Hi,

    You can grab it over in the internet just search daily skin Strawberry milk soap =)

✨KLAIRS FRESHLY JUICED VITAMIN C SERUM✨ Gentle For All Skin Type ★ 5% of PURE VITAMIN ★ IN STORE NOW
✨KLAIRS FRESHLY JUICED VITAMIN C SERUM✨ Gentle For All Skin Type ★ 5% of PURE VITAMIN ★ IN STORE NOW
Item Q&A
  • Question : Inquiry for the item from al.****Jul 07, 2017

    Hi, will the vitamin c serum be restocked soon?

    Answer : [Re] Inquiry for the item from al.****

    It will be in 2-3 weeks time

✨SPARKS HAIR DYE at $9.90SGD ONLY✨ ★★DIRECT FROM UNITED STATES★★ INSTOCK // NO WAITING
✨SPARKS HAIR DYE at $9.90SGD ONLY✨ ★★DIRECT FROM UNITED STATES★★ INSTOCK // NO WAITING
Item Q&A
  • Question : Colouring ProcessJul 05, 2017

    Hi, for the dye in tube. I will need to mix with a developer to use? I have black hair, not keen to bleach but will use a stronger developer to achieve colour payoff.

    Answer : [Re] Colouring Process

    Hi,

    You experiement that yourself miss. But recommendation is so bleach and then apply the hair dye

  • Question : Inquiry for the item from ave****Jun 25, 2017

    Hi item needs go be mixed with a developer?

    Answer : [Re] Inquiry for the item from ave****

    Hi Hair dye can just apply directly. No need to mix

  • Question : [Shipping] Related InquiriesMar 17, 2017

  • Question : [About Item] Related InquiriesMar 16, 2017

    Hi,

    May i know when will purple passion and silver be restocked? Thanks

    Answer : [Re] [About Item] Related Inquiries

    Hi,

    Purple next week. Silver may be end of this month or next month.

  • Question : [About Item] Related InquiriesFeb 28, 2017

    Hi will you be restocking starbright silver soon?

    Answer : [Re] [About Item] Related Inquiries

    Hi,

    We still have stock now. not much though

+View all Notice, FAQ, Q&A >>
TIME SALE SPECIAL ★ All NEW ByVilain Powermade ★ [Popular in USA] ByVilain Gold Digger Hair Wax
TIME SALE SPECIAL ★ All NEW ByVilain Powermade ★ [Popular in USA] ByVilain Gold Digger Hair Wax
Item Q&A
  • Question : Inquiry for the item from muh****May 09, 2017

  • Question : [Cancel / Refund] Related InquiriesFeb 21, 2017

    Seller when are you going to arrange the courier service to pick up the item? I cannot be waiting forever for your email..it almost 7 days since I informed about the defect item..

    Answer : [Re] [Cancel / Refund] Related Inquiries

    Hi,

    re-pick up delivery is slightly different as we will have to inform Qxpress on the order no. We will keep you updated.

    Thanks

    Question : [Re] [Cancel / Refund] Related Inquiries

    What sort of bullshit ... refused to refund pls say so.. cheapo seller with lousy excuses

  • Question : wrong itemMar 06, 2017

    hello when are you going to send my correct item > i have been waiting for a week

    Answer : [Re] wrong item

    Replied

  • Question : [About Item] Related InquiriesFeb 08, 2017

    Hi, I placed ordered on 26 Feb order no: 204072170 till now still have not received my item? And I send you enquire till now no reply?

    Answer : [Re] [About Item] Related Inquiries

    Replied.

  • Question : [Others] Related InquiriesDec 15, 2016

    Missing item!

    Unreliable seller!
    Be careful and think twice before made order!!
    Have paid combo deal but only received one jug. And ignore the inquiries that have sent!!!

    Irresponsible seller!!

    Answer : [Re] [Others] Related Inquiries

    Hello,

    Apology as we always have difficulties logging in qopost. Anyway, can you send us your full details to beautyalluresg@gmail.com including your order no. so we can follow up.

    THanks!

+View all Notice, FAQ, Q&A >>
【ETUDE HOUSE 0.2 AIR THERAPY MASK】MIX AND MATCH YOUR OWN ETUDE HOUSE 10PCS MASK PACK ❤
【ETUDE HOUSE 0.2 AIR THERAPY MASK】MIX AND MATCH YOUR OWN ETUDE HOUSE 10PCS MASK PACK ❤
Item Q&A
  • Question : Inquiry for the item from jas****Apr 27, 2017

  • Question : [Cancel / Refund] Related InquiriesMar 15, 2017

    Hi Seller

    I just checked my bank account and the amount $10.40 has not been refunded to my bank. Please advise.

    Answer : [Re] [Cancel / Refund] Related Inquiries

    Hi Miss,

    You will have to check with Qoo10, we do not hold the payment. Seller are only paid when customers get the order. In this case, we have cancelled your order even before dispatching your order. So, Qoo10 is delaying the payment refund. You may want to check with them

    Question : [Re] [Cancel / Refund] Related Inquiries

    Hi, how do I check that the order has been cancelled? Cause based on the picture I have attached, it has been indicated as delivered, not cancelled.

【Bonvivant】✨Botanical Mellow Clay Mask✨ Direct import from Korea ★★ Rainbow Masking ★★ Best price
【Bonvivant】✨Botanical Mellow Clay Mask✨ Direct import from Korea ★★ Rainbow Masking ★★ Best price
Item Q&A
  • Question : Inquiry for the item from no.****Apr 17, 2017

    Hi there,

    I've received my order and I've paid for the 2 Masks option. There is only one mask inside the envelope you've sent me.
    The jeju volcano mask is missing from my order.

    Please check & get back to me asap.

    Thanks.

    Answer : [Re] Inquiry for the item from no.****

    Replied to your latest inquiry.

    Question : [Re] Inquiry for the item from no.****

    Hi, I didn't see any of your reply you've mentioned .Please try to communicate again.

  • Question : Mint Tea Tree (Blue)Nov 21, 2016

    Hi can I check if this item is suitable for sensitive skin as well?

    Answer : [Re] Mint Tea Tree (Blue)

    Hi, yes the volcanic clay one is the best for sensitive skin

★★By Vilain Silver Fox ★★ Hair styling wax for men available here  // READY STOCK!
★★By Vilain Silver Fox ★★ Hair styling wax for men available here // READY STOCK!
Item Q&A
  • Question : Item not deliveredMar 18, 2017

  • Question : [About Item] Related InquiriesMar 10, 2017

  • Question : [About Item] Related InquiriesMar 05, 2017

    If i order the silver fox , it will come the new packaging right?

    Answer : [Re] [About Item] Related Inquiries

    Hi,

    Yes, kindly refer to those customers review. all they got is the new one.

    Thanks

  • Question : Sidekick sprayApr 27, 2016

  • Question : popstation feliveryApr 21, 2016

+View all Notice, FAQ, Q&A >>
Imperial Bergamot After-Shave
Imperial Bergamot After-Shave
Item Q&A
*NEW* SUAVECITO PREMIUM POMADE - READY STOCK! - CHEAPEST IN TOWN!- GET IT!! DONT MISS THE OFFER!!!
*NEW* SUAVECITO PREMIUM POMADE - READY STOCK! - CHEAPEST IN TOWN!- GET IT!! DONT MISS THE OFFER!!!
Item Q&A
  • Question : Wholesale ServiceJan 11, 2017

    Hello, I'm interested in your entire range of pomade products that you carry. For example Suavecito and Imperial Barber. I'm looking at bulk purchases. Hence, will there be any chance of special pricing under wholesale basis?

    Answer : [Re] Wholesale Service

    Hi, drop us an email at beautyalluresg@gmail.com

    Thanks

★IMPERIAL BARBER ★ SLICK DEVIL ★ UPPERCUT POMADE★ FULL RANGE OF IMPERIAL POMADE AT ONE LOW PRICE! // FAST SHIPPING! // STRONGEST WATER BASED POMADE IN MURICA!
★IMPERIAL BARBER ★ SLICK DEVIL ★ UPPERCUT POMADE★ FULL RANGE OF IMPERIAL POMADE AT ONE LOW PRICE! // FAST SHIPPING! // STRONGEST WATER BASED POMADE IN MURICA!
Item Q&A
  • Question : [Shipping] Related InquiriesJan 06, 2017

  • Question : Missing comb!!!!Jun 02, 2016

    I ordered pomade together with comb, but the comb is misssing. Why no reply yet? /-:

    Answer : [Re] Missing comb!!!!

    Hi,

    Please dont worry. We have since informed qoo10 about refunding you your comb payment.

  • Question : Incomplete deliveryMay 30, 2016

    I ordered and paid the Imperial Barber Matte with Imperial Barber 7inch comb but I only received the Imperial Barber Matte.

    Please advise

    Answer : [Re] Incomplete delivery

    Replied.

  • Question : Incomplete deliveryMay 30, 2016

    I ordered and paid the Imperial Barber Classics with Imperial Barber 5inch comb but I only received the Imperial Barber Classics.

    Please advise

    Answer : [Re] Incomplete delivery

    Replied.

  • Question : Short deliveryApr 11, 2016

    I ordered 2 hair gel but only receive 1..I wrote to you couple of time but there is no response from your end.
    Please be honest if you want to sell online.

    Answer : [Re] Short delivery

    Hi can I please have your name and order number to track thanks!

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