Q&A board

Q & A Lists
Item Question & Answer
In Singpore★Korean Honey Citron Tea★1kg Big Size/Korean Food/Korean Drink/Korean Tea/Yuzu/Yujacha
In Singpore★Korean Honey Citron Tea★1kg Big Size/Korean Food/Korean Drink/Korean Tea/Yuzu/Yujacha
Item Q&A
  • Question : BROKEN PIECES GLASS JARAug 16, 2017

    Hi seller,

    Received the item today but its broken pcs is bubble wrap packaging, kindly please advise on this matter. Thank you.

    Answer : [Re] BROKEN PIECES GLASS JAR

    Dear customer.

    sorry for the inconvenience.
    Could you tell me how many Qty and show me the picture about this matter.
    Please understand for us.
    Thanks.

  • Question : Using normal mailAug 10, 2017

    Hi Seller,
    I would like to order four bottles of honey citrus tea and using normal mail.
    Is it safe from breaking? Hope to received an early reply . Thank you.

    Answer : [Re] Using normal mail

    If you will using normal mail?
    Not safe.
    Qxpress better for us.
    Please confirm this noted.
    Thanks.

  • Question : Inquiry for the item from sal****Jul 16, 2017

    Seller,

    Expiry date when?

    Answer : [Re] Inquiry for the item from sal****

    These item expiry date 05/2019.
    Thanks.

  • Question : Inquiry for the item from van****Jul 15, 2017

    Hi seller, Will it be bake by use normal singapore post?

    Answer : [Re] Inquiry for the item from van****

    Dear customer.

    your mean is we are send out by normalmail? correct?
    ACtually we will send out by Qxpress for this item.
    Thanks.

[Miracle]★Mildew Gel 1+1/Washer Cleaning 1+1/Power Clean 600ml★99.9% removal/Bathroom/kitchen/Mildew
[Miracle]★Mildew Gel 1+1/Washer Cleaning 1+1/Power Clean 600ml★99.9% removal/Bathroom/kitchen/Mildew
Item Q&A
  • Question : Inquiry for the item from wsk****Aug 12, 2017

    When will there be all the stock coming back?

    Answer : [Re] Inquiry for the item from wsk****

    http://list.qoo10.sg/item/MIRACLE-MILDEW-GEL-1-1-WASHER-CLEANING-1-1-POWER-CLEAN-600ML/448407801
    Please check this URL.
    Thanks.

  • Question : Inquiry for the item from cyn****Jul 25, 2017

    Hi Seller
    Did you sell Miracle Power Clean item?
    My toilet wall is blue colour, will the colour fake when i use this product?

    Answer : [Re] Inquiry for the item from cyn****

    Dear customer.

    If that wall is do not have any coating? Colors can change.
    Please confirm this noted.
    Thanks.

  • Question : Inquiry for the item from kuc****Jul 23, 2017

  • Question : Offer DetailsJul 22, 2017

  • Question : Expiry dateJul 20, 2017

    Can advise item expiry date? If buy 6 tubes more shipping still at S$0.99?

    Answer : [Re] Expiry date

    You can use till 2019 and this item shpping rate depend on weight.
    Please confirm this noted.
    Thanks.

    Question : [Re] Expiry date

    Noted

    Answer : [Re] Expiry date

    Thanks for your understand :D

+View all Notice, FAQ, Q&A >>
★THEHAKI★SANDWICH CLOCK/WALL CLOCK/Retro/Leather/EVA/6types/SBA17_002
★THEHAKI★SANDWICH CLOCK/WALL CLOCK/Retro/Leather/EVA/6types/SBA17_002
Item Q&A
  • Question : Size of clockJul 29, 2017

[NECLAR]★ALOEVERA MOISTURE COLLECTION 1+1★ALOEVERA/ SOOTHING MIST/ Aloe extract/ Moisture/ SBA_071
[NECLAR]★ALOEVERA MOISTURE COLLECTION 1+1★ALOEVERA/ SOOTHING MIST/ Aloe extract/ Moisture/ SBA_071
Item Q&A
  • Question : Inquiry for the item from leo****Jul 27, 2017

  • Question : about itemJul 10, 2017

    Hi do u have an email? :)

    Answer : [Re] about item

    Yes, I have it.
    Jojinkyu87@blskorea1.com
    thanks.

  • Question : Inquiry for the item from seo****Jun 24, 2017

    Can i dropin your office at toh guan to purchase the aloe vera mist?

    Answer : [Re] Inquiry for the item from seo****

    You can do it. but we can not helps for free shipping fee.
    Sorry for the inconvenience.

  • Question : Inquiry for the item from laf****Jun 23, 2017

    How long is expiry date and is fragrance and alcohol added to the face mist?

    Answer : [Re] Inquiry for the item from laf****

    This item expiry date is 03/2020 and added fragrance but free alcohol. Thanks.

  • Question : Inquiry for the item from laf****Jun 23, 2017

    How long is expiry date and is fragrance and alcohol added to the face mist?

    Answer : [Re] Inquiry for the item from laf****

    This item expiry date is 03/2020 and added fragrance but free alcohol. Thanks.

+View all Notice, FAQ, Q&A >>
[RESTUP]★Rest up foot therapy Sap Patch★light and rereshing/6Type/Made in korea/SBA17_004
[RESTUP]★Rest up foot therapy Sap Patch★light and rereshing/6Type/Made in korea/SBA17_004
Item Q&A
  • Question : Number of patchJul 21, 2017

    Hi,
    How many patches are there inside 1 box?

    Answer : [Re] Number of patch

    Dear customer.

    14pcs inside 1 box.
    Thanks.

[FD net]★Easy Bowel Premium★ Probiotics/Nutritious / Item / vitamin / gift / birthday / gift /SBA_077
[FD net]★Easy Bowel Premium★ Probiotics/Nutritious / Item / vitamin / gift / birthday / gift /SBA_077
Item Q&A
  • Question : stock availabilityJul 04, 2017

    hi, may i know when it will be available in stock? thanks.

    Answer : [Re] stock availability

    Dear customer

    We do not know when this item comming again.
    Thanks.

★SUNTIQUE★Suncream/UV/Tone up/SPF50/SBA17_041
★SUNTIQUE★Suncream/UV/Tone up/SPF50/SBA17_041
Item Q&A
  • Question : Inquiry for the item from imm****Jun 23, 2017

    Regarding: Tone Up Multibase

    What is the expiry? How many ml?

    Answer : [Re] Inquiry for the item from imm****

    This item expiry date depend on manufacture date.
    You can use it more than 6 month.
    Thanks.

Vinyl Pendant Lmap - Flower G1C2 ★ LED / Flashlight / Chip / UV /  Mounted / Table / flashight / Light / holder / SBA_060
Vinyl Pendant Lmap - Flower G1C2 ★ LED / Flashlight / Chip / UV / Mounted / Table / flashight / Light / holder / SBA_060
Item Q&A
  • Question : Inquiry related delivery from kai****Jun 09, 2017

    When will my item be shipping? Been almost a week?

    Answer : [Re] Inquiry related delivery from kai****

    Sorry for the lately reply to you.
    We already sent out .
    Thanks.

★SUNNY SPA SUN Spray★/Moissturizing/Whitening/UVblocking/SBA17_035
★SUNNY SPA SUN Spray★/Moissturizing/Whitening/UVblocking/SBA17_035
Item Q&A
  • Question : ContactMay 31, 2017

[VERUS] Damda Slide Case★ Note 5 Edge Plus Galaxy S6 S6 Edge★ !!SAMSUNG Apple ★Quick Delivery★ New Diary Flip Hard  / Galaxy S4 S5 Note 4 iPhone 5 5S iPhone 6 Plus 6Plus  casings Smart Phone
[VERUS] Damda Slide Case★ Note 5 Edge Plus Galaxy S6 S6 Edge★ !!SAMSUNG Apple ★Quick Delivery★ New Diary Flip Hard / Galaxy S4 S5 Note 4 iPhone 5 5S iPhone 6 Plus 6Plus casings Smart Phone
Item Q&A
The Makgeolli 200g★Premium Korea Rice Wine/Korean Wine liquor/Rice Soju/Made in KOREA/SBA_2060
The Makgeolli 200g★Premium Korea Rice Wine/Korean Wine liquor/Rice Soju/Made in KOREA/SBA_2060
Item Q&A
  • Question : Premium Korea Rice WineMay 19, 2017

    Hi Seller. Whats included in the package? Do I have to buy any extra products beside your powder in order to make the Rice wine?

    Answer : [Re] Premium Korea Rice Wine

    You do need to buy othre items.
    You can make with only this item.
    Thanks.

  • Question : Re: Migo SaltApr 07, 2017

    Hello!

    I am interested in buying the Migo salt. I dont know how much to drink per day.
    Let me know how to make migo salt drink for every day.

    Thank you

    Answer : [Re] Re: Migo Salt

    Dear customer.

    What is Migo salt?
    could you give me the URL?
    Thanks.

  • Question : English instruction of usageFeb 15, 2017

    any English instruction in the packing?

    Answer : [Re] English instruction of usage

    Dear customer, Unfortunately, no it does not have. However, you can see that in our producst page. Thank you.

    Question : [Re] English instruction of usage

    Thank you for your reply.

    Answer : [Re] English instruction of usage

    Dear customer, It is Pleasure to help you. Thank you

  • Question : Adding flavourDec 29, 2016

  • Question : Need to self do or ready madeOct 13, 2016

    We need to brew it ourselves or ready made

    Answer : [Re] Need to self do or ready made

    have to brew 3~4 days:)
    please kindly refer to detail page

    thanks

★Natural blossom all-in-one Band★Ultra slim Pant diaper/Band diaper/New bom/Small/Middle/Large/Big Size/Healing Childcare/Beyond the Best/SBA_2097
★Natural blossom all-in-one Band★Ultra slim Pant diaper/Band diaper/New bom/Small/Middle/Large/Big Size/Healing Childcare/Beyond the Best/SBA_2097
Item Q&A
  • Question : express shippingMay 08, 2017

    Hi, Can I please get it before the 11? because I wont be in town, do you have any number I can contact?
    Thank you

    Answer : [Re] express shipping


    2017-05-11 13:45:01

    Dear customer

    We could send your goods from next week. Thank you.

    Question : [Re] express shipping

    Hi, its stated in your details that it will process 2-3 days. This is more than that.
    I am leaving the country in the morning, can I please cancel the order?
    Do you have any number i can contact? Thank you

    Answer : [Re] express shipping

    We will cancel your order and refund your purchae.
    Please confirm this noted.
    Thanks.

  • Question : ShippingMay 11, 2017

    Hi,can i get it latest by Friday noon? because I am leaving on Saturday morning. Thank you

    Answer : [Re] Shipping

    Dear customer

    We could send your goods from next week. Thank you.

[esencia]★Advanced Toothbrush Sterilizer★oral/ tooth/ brush/ Sterilizer/ Household/ homehold/Family Toothbrush Sanitizer/ Sterilizer Cleaner /SBA_036
[esencia]★Advanced Toothbrush Sterilizer★oral/ tooth/ brush/ Sterilizer/ Household/ homehold/Family Toothbrush Sanitizer/ Sterilizer Cleaner /SBA_036
Item Q&A
  • Question : Ask againMar 14, 2017

    Hi seller, I have send my inquiry about "Advanced Toothbrush Sterilizer" , I saw the shipping schedule, is on 13th Mar, until now there is no respond for it, or you don't have stock with you, in this case why you still put on Qoo10 to sell? Here is my order no. 208938429. Please give me the answer?

    Answer : [Re] Ask again

    Dear customer.

    Actually we already sent out on 13/03.
    Please wait few days more.
    you can receive the item till this week.
    Thanks.

  • Question : No any information about this item shipmentMar 13, 2017

    My order no. 208938429, until now I have not received any information about toothbrush sterilizer is confirmed or not? and no shipment info? please advise?

    Answer : [Re] No any information about this item shipment

    Dear customer.

    Actually we already sent out on 13/03.
    Please wait few days more.
    you can receive the item till this week.
    Thanks.

[YogurBerry]★Yogurt Make cheees maker starter★Diet food baby food/Easy to use/Creamy/Smoothie/Yougurt/Healthy Choice/Yogurt Maker/Cake Maker/Ready Stock/SBA_075
[YogurBerry]★Yogurt Make cheees maker starter★Diet food baby food/Easy to use/Creamy/Smoothie/Yougurt/Healthy Choice/Yogurt Maker/Cake Maker/Ready Stock/SBA_075
Item Q&A
  • Question : [Cancel / Refund] Related InquiriesFeb 28, 2017

    205473426
    Beside this order(2 rice wine), I have another 2 orders together, total 4 items, attached photo below

    Answer : [Re] [Cancel / Refund] Related Inquiries

    we remind to Qoo10 about refund.
    Please understand for us.
    Thanks.

  • Question : [About Item] Related InquiriesFeb 21, 2017

[DERMASCIENCE]★C+ Multi Serum★ Skin care/ Multi-serum/ Whitening/ Wrinkle/ Exfoliation/ Moisturizing/ SBA_058
[DERMASCIENCE]★C+ Multi Serum★ Skin care/ Multi-serum/ Whitening/ Wrinkle/ Exfoliation/ Moisturizing/ SBA_058
Item Q&A
  • Question : can C+ serum be used around the eyes?Feb 21, 2017

    Hi, can the C+ serum be used around the eyes (to hydrate, reduce fine lines and lighten pigmentation)? Thanks.

    Answer : [Re] can C+ serum be used around the eyes?

    Dear customer.

    Yes better than before used.
    Thanks.

    Thanks :D

[GraceBell]★ Hello Jane Pencilcase ★ Pencilcase/ Get Peace/ Pray/ Thank/ Glad/ Cosmetic/ product/ Wallets/ cell phone/ Bag/ SBA_091
[GraceBell]★ Hello Jane Pencilcase ★ Pencilcase/ Get Peace/ Pray/ Thank/ Glad/ Cosmetic/ product/ Wallets/ cell phone/ Bag/ SBA_091
Item Q&A
  • Question : Delivery for Orders 197943753, 197943754, 197943755, 197943756Dec 13, 2016

★Fones Toothbrush★Non-powered 360℃ Revoiving Piece/3mm Space between Brushes/Comfortable Frip/Considering a Wrist/Revolving Assist Piece/Interdental Brush Holder/SBA_2074
★Fones Toothbrush★Non-powered 360℃ Revoiving Piece/3mm Space between Brushes/Comfortable Frip/Considering a Wrist/Revolving Assist Piece/Interdental Brush Holder/SBA_2074
Item Q&A
  • Question : super softDec 02, 2016

[ATILA]★UV Control sunblock★ sunscreen/suncream/sun care/Korean Cosmetics /Made in Korea/perfect waterproof/SBA_047
[ATILA]★UV Control sunblock★ sunscreen/suncream/sun care/Korean Cosmetics /Made in Korea/perfect waterproof/SBA_047
Item Q&A
  • Question : Expiry dateOct 17, 2016

    What is the expiration date for this product and what is the size of the product?

    Answer : [Re] Expiry date

    hi!

    each product has 50ml of capacity and
    expiry date is about a year from manufacturing date (sealed product)

    Thanks

[MTP]★Sweetea Tumbler★ Water Bottle / Green tea  / Thermos / cup / Sports Water Bottle / Juicy Orange / Rose Pink / Cherry Red / Rich Black / Sharpen Silver / Tumbler / SBA_024
[MTP]★Sweetea Tumbler★ Water Bottle / Green tea / Thermos / cup / Sports Water Bottle / Juicy Orange / Rose Pink / Cherry Red / Rich Black / Sharpen Silver / Tumbler / SBA_024
Item Q&A
  • Question : Purchase EnquirySep 29, 2016

★BEETAMIN for Smartphone★Blocking electromagnetic waves/Prevention dry eye/Protect your sight/Many were accepted clinical tests and the test report/SBA_2039
★BEETAMIN for Smartphone★Blocking electromagnetic waves/Prevention dry eye/Protect your sight/Many were accepted clinical tests and the test report/SBA_2039
Item Q&A
  • Question : For iPhone and for pcSep 18, 2016

    Hi seller may I ask do you have it for iPhone?? And how much is it for PC version??
    Thank you!!

    Answer : [Re] For iPhone and for pc

    hi! this product is for Android not iphone

    and about using at PC
    now I only selling model for phone now

    please kindly be noted this Thanks

★Organic argan facial oil★Skin care/ OIL/ Vitamin/ Water light skin/ Skin elasticity/ Moisturize your skin/ SBA_095
★Organic argan facial oil★Skin care/ OIL/ Vitamin/ Water light skin/ Skin elasticity/ Moisturize your skin/ SBA_095
Item Q&A
  • Question : ??Sep 15, 2016

    Any promo?

    Answer : [Re] ??

    not yet:) but it still discounted price too

[Ahrisam]★AhriSam Water purifier E1000★ Mineral/Natural filtering/Healthy water/Practical strap/Alkaline waterMoisture recharge/Republic of Korea/ SBA_2014
[Ahrisam]★AhriSam Water purifier E1000★ Mineral/Natural filtering/Healthy water/Practical strap/Alkaline waterMoisture recharge/Republic of Korea/ SBA_2014
Item Q&A
  • Question : How the filter worksSep 10, 2016

    May I know how the filters works and the water will be filtered at any level ? How Long do I need to change the filter? Thanks

    Answer : [Re] How the filter works

    hi!! sorry for late reply

    you can put water in upper tank then water go through 5 levels of purification process.

    and filter is able to use about a year

    Thanks

  • Question : CHANGE FILTERJul 07, 2016

[Asia seed]★big sprouting kits★ 2Type set/Certified Organic / Add Growing / Emergency Preparedness Supplies/Handy Pantry /Food Storage/SBA_059
[Asia seed]★big sprouting kits★ 2Type set/Certified Organic / Add Growing / Emergency Preparedness Supplies/Handy Pantry /Food Storage/SBA_059
Item Q&A
  • Question : Transparent setAug 20, 2016

    Dear seller do you have transparent set in stock ? Need 2 sets.

    Answer : [Re] Transparent set

    This item is translucent substance.
    Thanks.

    Question : [Re] Transparent set

    Ok thanks , I have make payment for 3 sets , please make sure you sent me the white translucent version . Hope to receive the sprouting kits asap . Thank you. By the way do you sell seeds for sprouting ?

    Answer : [Re] Transparent set

    I only sell as seed:) please kindly be noted this Thanks^^

    Question : [Re] Transparent set

    Dear seller , what do you mean " sell as seed " please explain to me, Can help check the 3 sets sprouting kit covers is in translucent , I don't want the black cover . Hope you can understand. thanks :))

    Answer : [Re] Transparent set

    oh,, I tough you asked me sprouting
    Since I don't sell that, I answered I only sell seed in pokect but
    It seems I answered not properly( sorry about that)

    if you don't mind, Could plese let me know your last inquiry about sprouting? :)
    Thanks

    Question : [Re] Transparent set

    Dear seller :)) look like you really misunderstandings my inquiries and I still don't get what you mean too . Can you Please on hold the shipment before we confirm. can you tell me what's is "included " inside the big sprouting kit set? , is it included the sprouting tray and 2 packs of seeds? Or only 2 packs of seeds ? I want the colour of the sprouting tray and cover or lid is in translucent like what you answered my one of inquiry . Because l saw a review she received the sprouting kit with a black colour cover . You can what's up me at 98638020 .

    Answer : [Re] Transparent set

    oh,, ok I will call you soon:)

  • Question : White set BAug 22, 2016

    Is the set B 2 seeds white version in stock ? Please reply thanks

    Answer : [Re] White set B

    Dear customer.

    yes, you can use for sunflowers sprouts.
    Thanks.

  • Question : Sunflowers sproutsAug 19, 2016

    Dear seller, can I use this sprouting kit for sunflower sprouts ?

    Answer : [Re] Sunflowers sprouts

    We have a stock.
    Thanks.

  • Question : Stock AvailableAug 13, 2016

    Need the 6 seeds white version. U hv in stock?? Pls advise.

    Answer : [Re] Stock Available

    hi! I have stock for this:) Thanks

  • Question : Stock AvailableJul 29, 2016

[HI-Well]★Smart care toothbrush sterilizer★ Portable/usb/tooththpaste/light weight/tooth/brush/Sterilizer/Household/homehold/SBA_045
[HI-Well]★Smart care toothbrush sterilizer★ Portable/usb/tooththpaste/light weight/tooth/brush/Sterilizer/Household/homehold/SBA_045
Item Q&A
  • Question : WarrantyAug 17, 2016

    Hi seller,

    Any warranty for this product

    Answer : [Re] Warranty

    oh, there is no fixed warrenty but I will send out replacement for initial malfunction

    Thanks:)

[eeden]★2016 B5 Monthly Planner★ 2016 Diary / personal / scheduler / planner / ten thousand years / date type / non date/SBA_065
[eeden]★2016 B5 Monthly Planner★ 2016 Diary / personal / scheduler / planner / ten thousand years / date type / non date/SBA_065
Item Q&A
  • Question : Order not receivedJul 13, 2016

    Hi,

    I've order a 2016 planner from you on 6 July 2016, and i have yet to received my order. The status is still shipping scheduled since 9 July 2016. Can you help me to double check on the status again, thank you.

    My cart number is : 103718353

    Answer : [Re] Order not received

    hi! please kindly check your order tracking number
    Thanks a lot!

  • Question : Shipping dateJul 11, 2016

    Hi, I made an order on 5 July, almost a week ago, and it still has not been shipped? Please understand it's a planner for this year, so any delay makes it one day less effective. Please send it out ASAP. Thank you.

    Answer : [Re] Shipping date

    hi! sorry but your item was canceld because of stock issue
    Thanks