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Item Question & Answer
[SAVE $7* HOME DELIVERY! FREE* GIFT!] ♥#1 BEST-SELLING COLLAGEN ♥UPSIZE 35 DAY ♥SKIN HAIR BUST
[SAVE $7* HOME DELIVERY! FREE* GIFT!] ♥#1 BEST-SELLING COLLAGEN ♥UPSIZE 35 DAY ♥SKIN HAIR BUST
Item Q&A
  • Question : Bulk OrderAug 17, 2017

    Dear Seller,

    I would like to order in bulk quantity.
    Please advise for the price details.

    Thank you.

    Answer : [Re] Bulk Order

    Dear Customer,

    Good morning and thank you for interest.
    Kindly e-mail to us the details of your order and address so we can reply you with a bulk-purchase price. :) Please write to us at heiding@nanocollagenshop.com^^

    Thank you and have a pleasant day.

  • Question : Inquiry for the item from kai****Aug 15, 2017

  • Question : 关于商品car****会员的咨询。Aug 12, 2017

    请问产品有什么功效

    Answer : [Re] 关于商品car****会员的咨询。

    亲爱的客户,
    非常感谢您的来询。:)纳米胶原蛋白是100%来自日本的高效美容粉末饮料。它的功效包括去处皱纹,黑斑,让皮肤白丝,强化发质以及提升胸围等。口味佳,也极为方便饮用!:)每一罐纳米胶原蛋白含有35日的分量。品质极高有划算!请不要再犹豫了!立即购买吧!……(o^^o)

    NANO JAPAN

    Question : [Re] 关于商品car****会员的咨询。

    这产品能对黑眼圈有没有帮助?要喝多久才见效果,喝了这产品皮肤会不会比有弹性和光泽?

  • Question : Inquiry for the item from q.q****Jul 10, 2017

    Hi! Can I still consume collagen powder if I intend to get pregnant?

    Answer : [Re] Inquiry for the item from q.q****

    Dear customer,
    Good morning to you~ Thank you so much for your interest! :D Of course!! ^^ NANO Collagen is tested of TEQ level that's much well within the safety limits, it is safe for pregnant and also lactating mothers to consume NANO Collagen anytime. Furthermore, we'd like to assure you that it will not affect your fertility too. :) So please don't worry and you may continue to taking NANO Collagen even until you delivered. ^^ We hope to have good news from you soon! <3
    Sincerely,
    NANO JAPAN

    Question : [Re] Inquiry for the item from q.q****

    Thank you!

    Answer : [Re] Inquiry for the item from q.q****

    Dear Customer,

    Good evening and you are welcome!

    Have a great Tuesday^^

  • Question : Inquiry from syi****Aug 15, 2017

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[$18.80ea.!!! FREE* SHIPPING] ♥SLIMMING 0% ALCOHOL RED WINE ♥ DEEP SLEEP ♥ANTI-STRESS ♥MADE IN JAPA
[$18.80ea.!!! FREE* SHIPPING] ♥SLIMMING 0% ALCOHOL RED WINE ♥ DEEP SLEEP ♥ANTI-STRESS ♥MADE IN JAPA
Item Q&A
  • Question : Inquiry related delivery from shy****Jul 20, 2017

  • Question : Inquiry for the item from q.q****Aug 15, 2017

    Hi! May I check if can I still consume red wine if I am pregnant?

    Answer : [Re] Inquiry for the item from q.q****

    Dear customer,

    Good morning^^ Congratulations to be a new mother. We are happy for you ^^D Thank you for your interest to our Nano product and your enquiry. :) Nano resvera red wine (100% Non-Alcohol) is made of specially selected organic pinot noir grapes from Oregan, USA which is then distilled in Japan to not produce alcoholic content but taste exactly like one! For lactating mothers, it helps in blood circulation and promotes metabolism. Nano red wine enhances this natural biological well-being to the level that of a younger and healthier person so as to allow the body to control the weight and maintain a healthy mass. It's gonna help you to boosts your body's nutritional level, increases anti-oxidants level. Yes, you may consume our Nano red wine even you are pregnant now. We recommended to drink Nano Red Wine about 40ml to 50ml each time for once a day or at least 3 to 5 times weekly for long-term health benefits. Pls don’t worry, your baby is not going to get drunk! ^^D

    Question : [Re] Inquiry for the item from q.q****

    Thank you so much!

    Answer : [Re] Inquiry for the item from q.q****

    Dear Customer,

    Good evening and you are most welcome!

    Happy mothering^^

  • Question : Inquiry for the item from von****Aug 15, 2017

    Hi seller,
    I've problem getting to slp at nite. Does this really helps to improve?
    Rgds

    Answer : [Re] Inquiry for the item from von****

    Dear customer,

    Good morning to you and thank you very much for interest of NANO RESVERA 0% alcohol red wine! :D And YES you have asking the most right product that helps on sleeping difficulty! We wonder if you have try it out yet?:D The powerful antioxidants and resveratrol of NANO RESVERA is able to improve your blood circulation and will make you sleep better & soundly after consuming. :D We highly recommend you to enjoy NANO Resvera non-alcoholic red wine before bed time!!! It works for most people who has taken it! ^^# We hope that you will have a good sleep soon!

    Sincerely,
    NANO JAPAN

  • Question : Inquiry from car****Aug 13, 2017

  • Question : Inquiry for the item from Kel****Aug 12, 2017

    Can't apply the 20% discount . Why

    Answer : [Re] Inquiry for the item from Kel****

    Dear Customer,

    Good evening to you. Thank you very much for your interest! NANO Resvera is now on our NDP 2017 low price sales and coupons are not applicable... :) So sorry. It's already on an extremely good price which is highly sponsored! Don't miss this chance! Stock up now! ^^# HURRY!

    Sincerely,
    NANO JAPAN

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[ALL FREE* HOME DELIVERY! TRY ME NOW!] ♥NANO DETOX WEIGHT-LOSS ♥LYMPHATIC ♥219 ENZYME ♥JAPAN
[ALL FREE* HOME DELIVERY! TRY ME NOW!] ♥NANO DETOX WEIGHT-LOSS ♥LYMPHATIC ♥219 ENZYME ♥JAPAN
Item Q&A
  • Question : Inquiry for the item from hui****Aug 16, 2017

  • Question : Inquiry for the item from twe****Aug 14, 2017

  • Question : Next promotionAug 14, 2017

    Dear support, may I know when will you have the next promotion? I think I just missed the latest 20% sales.. I'm a regular customer of Nano JAPAN, pls update me okie! Thanks and cheers!

    Answer : [Re] Next promotion

    Dear customer,

    Good evening to you~ Thank you so much for your support! :D As our campaign/promotion is various from each time and also there are sponsorships, marketing support that we may receive from various partners from time to time. Just like the earlier promotion which was supported by Qoo10. To be very honest, sometimes, those sponsorship can come just 6 hours in beforehand and we do not know it ourselves. Hence, we'd suggest you to stay close with us everyday to not miss out any great deal. :) Wishing you a wonderful day!

    Sincerely,
    NANO JAPAN

  • Question : Inquiry for the item from sar****Aug 14, 2017

    Hi I tried to order using the $20 cart coupon. However, after going to the final stage of order processing, there's still no option to use your shop 20% coupon. Please advise. Thank you.

    Answer : [Re] Inquiry for the item from sar****

    Dear Customer,

    Good morning and thank you for interest. After you have download the 20% shop coupon successfully, you can click the "shop coupon" (as per the attachment) to apply discount.
    Hope this info helps.

    Thank you and have a pleasant day.

  • Question : Inquiry for the item from Kwo****Aug 13, 2017

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[FREE* SHIPPING! LAST CHANCE!!] ★OKINAWA FUCOIDAN SEAWEED ★CLINICALLY* FIGHTS DISEASES* ★100% JAPAN
[FREE* SHIPPING! LAST CHANCE!!] ★OKINAWA FUCOIDAN SEAWEED ★CLINICALLY* FIGHTS DISEASES* ★100% JAPAN
Item Q&A
  • Question : Inquiry for the item from eru****Aug 16, 2017

  • Question : 20% discount for FucoidanAug 13, 2017

    Hi seller,

    Isn't the 20% discount for storewide? I can't seem to use it to get discount for Fucoidan though. Pls help. Thanks!

    Answer : [Re] 20% discount for Fucoidan

    Dear Customer,
    Good evening to you. Thank you sooooo much for your interest for Nano fucoidan!! ^^3 But because it is on pre-arrival sales, the 20% discount is unfortunately not applicable... HOWEVER, the Qoo10 $20 coupon can be applied over $100 spent in a single cart! ^^D So, it's still worthwhile to pre-order now! ^^D Hurry! :D Wishing you the sweetest evening... :)
    Sincerely,
    NANO JAPAN

  • Question : Inquiry from nkh****Aug 13, 2017

  • Question : Inquiry for the item from app****Aug 10, 2017

  • Question : Inquiry for the item from 244****Aug 02, 2017

    Is this helpful for spinal surgery recovery especially scars? Thanks

    Answer : [Re] Inquiry for the item from 244****

    Dear Customer,
    Good afternoon to you. Thank you very much for sharing with us your health condition and status. Well, Nano fucoidan generally is good against internal inflammation which one who just underwent surgery might risks. In another words, taking Nano fucoidan can reduce such internal inflammation risks significantly due to fucoxanthin potency. Inflammation are due to bacteria that can affect your inner recovery that can also lead to other complications. Whereas for the reduction of external scars, we'd strongly recommend taking Nano collagen! :D Are you already taking it? One servings x twice a day for 2-3 months will help ease the scar/ marks! ^^D
    Wishing u a lovely afternoon...
    Sincerely,
    NANO JAPAN

    Question : [Re] Inquiry for the item from 244****

    So u suggesting 2 different supplements? Both to be taken together? When bfast n supper? Thanks

    Answer : [Re] Inquiry for the item from 244****

    Dear Customer,
    Good evening to you. Thank you so much! :D Great questions!
    For Nano Krill Oil to take in the morning with lukewarm water with/ after breakfast. Whereas for Nano Fucoidan to be taken before bed also with lukewarm water! :D Hope the above clarifies!
    Thank you.
    Sincerely,
    NANO JAPAN

    Question : [Re] Inquiry for the item from 244****

    Thanks for detailed information

    Answer : [Re] Inquiry for the item from 244****

    Your product listing show krill oil n collagen are different products. I am confused by your answers above. Please clarify. Thanks

    Question : [Re] Inquiry for the item from 244****

    Dear Customer,
    Good evening to you. Nano Krill Oiil and Nano Collagen are indeed 2 different products. While we first recommended you Nano Fucoidan for anti-inflammation benefits, reducing of scars after surgery would be best provided by Nano collagen. Nano Krill OIl is something we additionally recommend for healing of arteries and blood circulation improvement after surgery in particular for adults. :) Hope the above clarifies...
    Sincerely,
    NANO JAPAN

    Answer : [Re] Inquiry for the item from 244****

    Ok thanks. It's an overkill to take 3 types of supplements daily in addition to other medications. Thanks

    Question : [Re] Inquiry for the item from 244****

    Dear Customer,

    Good evening to u. Nano collagen is not exactly a supplement but more of a beauty fortified food that's used to enhance beauty. Whereas Nano fucoidan and Nano krill oil performs different function as well. We also advice against over-taking of health supplements such as vitamins or minerals. Whereas, a more reasonable way is to get essentials from natural food like seaweed or steam fish etc. Unfortunately, our usual diet are unlike those of the Japanese or korean where lots of daily food/ meals comes from the sea like kombu, kelp, seaweed and fresh raw fish of various kinds... :) These food are part of the key reasons why people in those countries are famously healthier and live longer. In our desire to achieve their health levels, we can now conveniently enjoy the extracted active substances found in those natural food. ie. fucoidan and krill oil of its potent EPA/ DHA/ astaxanthin and so on. :) Thank you.
    Sincerely,
    NANO JAPAN

    Answer : [Re] Inquiry for the item from 244****

    Ok thanks for detailed information

    Question : [Re] Inquiry for the item from 244****

    Dear Customer,
    Good morning to you. U are most welcome! ^^3 It's always a pleasure to serve you and we are eager to do so again... :) Wishing you a fantastic and well-earned weekend!
    Sincerely,
    NANO JAPAN

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[ALL FREE* SHIPPING! TRY ME NOW!] ♥KIDS PROVEN #1BOOST RESISTANCE •UPSIZE 45ml ♥MADE IN JAPAN
[ALL FREE* SHIPPING! TRY ME NOW!] ♥KIDS PROVEN #1BOOST RESISTANCE •UPSIZE 45ml ♥MADE IN JAPAN
Item Q&A
  • Question : Inquiry for the item from lil****Aug 15, 2017

    Hi I have buy nano biogenie I always put the refrigerator its ok thank

    Answer : [Re] Inquiry for the item from lil****

    Dear Customer,

    Good morning to you. NANO Biogenie does not contain "live" probiotics. Instead, what it contains is "metabolites" which is the byproduct of "live" probiotics. Yet, it is this metabolites that's produced in our body after we consume high dose of probiotics, that's directly absorbed by our body for improved immune system, to help faster recover and protection. :) In another words, Metabolites is a stable substance that our body needs directly to absorb and goes to improve our health system, protection against super bugs and super viruses. Unless you feel that your normal storage condition can be quite heated or u may take more than 2 months to finish upon first opening, then you may consider to keep in the refrigerated. It is not really necessary to refrigerate if you replace the dropper cap tightly after each use and store in a cool, dry place. :) Also, pls remember that each bottle should be finished within 2 months upon the first opening.

    Hope the above clarifies^^

  • Question : Inquiry for the item from lib****Aug 03, 2017

  • Question : Inquiry for the item from min****Aug 03, 2017

    Is this product suitable for 6months old baby?

    Answer : [Re] Inquiry for the item from min****

    Dear Customer,
    Good evening to you. Usually, 6 months is a little young to start unless, the infant has older siblings who bring home some virus/ bacteria from school causing the infant to fall ill regularly... :) Ensure that when the older sibling comes home, the first thing to do is to have a clean-up first. :) If you are keen to give your infant Nano biogenie, it is definitely find too! Half-a-serving (1-suction) once per day will do the trick to give your bundle of joy the protection he/ she needs! ^^# Thank you mummy...
    Sincerely,
    NANO JAPAN

    Question : [Re] Inquiry for the item from min****

    Thank you

    Answer : [Re] Inquiry for the item from min****

    Thank you

    Question : [Re] Inquiry for the item from min****

    Dear Customer,

    Good morning and you are most welcome!
    Please do not hesitate to contact us again if you have further question :)

    Thank you and have a great Monday^^

  • Question : Inquiry for the item from wis****Jun 11, 2017

  • Question : Inquiry for the item from v.p****Aug 12, 2017

    Hi , after open how to I keep it ? Can mix with milk ?or fruit juice ?

    Answer : [Re] Inquiry for the item from v.p****

    Dear Customer,

    Good evening. NANO Biogenie does not contain "live" probiotics. Instead, what it contains is "metabolites" which is the byproduct of "live" probiotics. Yet, it is this metabolites that's produced in our body after we consume high dose of probiotics, that's directly absorbed by our body for improved immune system, to help faster recover and protection. :) You can add them to hot/ cold beverage like milk, juice, Yakut, milo, honey, plain water and etc without any problem! Anyway, it definitely will not affect the efficacy as it's just the taste matter. Kindly rest assures. However, we do not recommend to be added to boiling hot water, as they are in a very unstable state, they may damage affect the quality of the active ingredients. So, it's OK to mix NANO Biogenie with hot drinks/ food, but not bubbling boiling beverages/ food. As Nano Biogenie are not "live", you do not need to keep them refrigerated, even for opened ones too. Hope this info helps : )

    Question : [Re] Inquiry for the item from v.p****

    Thanks for information :)

    Answer : [Re] Inquiry for the item from v.p****

    Dear Customer,

    Good morning and you are most welcome!
    Please do not hesitate to contact us again if you have further question :)

    Thank you and have a lovely day!

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[TRY ME FOR FREE* HOME DELIVERY!] ♥BURN-FATS ACAI ♥BUST LIFT-UP MAQUI ♥NANO DIET SLIMMING
[TRY ME FOR FREE* HOME DELIVERY!] ♥BURN-FATS ACAI ♥BUST LIFT-UP MAQUI ♥NANO DIET SLIMMING
Item Q&A
  • Question : Inquiry related delivery from ell****Aug 15, 2017

  • Question : Inquiry from ala****Aug 13, 2017

    Help
    I cannot apply the 20% off at all.
    Exceeded the promo allocation?

    Answer : [Re] Inquiry from ala****

    Dear Customer,

    Good morning and thank you for interest.
    The 20% shop coupon is limited and it will be giving away 200 units everyday, first come first serve basis. And if you have received the message "Winnings of this event have already exceeded the Max. quantity", meaning the coupon have fully redeemed by customer.

    Please do not hesitate to contact us again if you have further question^^

    Thank you and have a pleasant day.

  • Question : Nano Anti-oxidantAug 13, 2017

  • Question : Inquiry for the item from bab****Aug 13, 2017

  • Question : Inquiry for the item from Won****Aug 11, 2017

    Hi may i know one day take how may time and take how Long will see the result

    Answer : [Re] Inquiry for the item from Won****

    Dear customer,
    Good afternoon to you~ For better slimming result, we'd highly recommend you to take both NANO Detox and NANO Diet :D As fats accumulation is build up by toxins that could not be effectively eliminate from our body due to lack of some vege/fruits enzyme. Thus, NANO Detox is the perfect drink for overhauling your inner system and removing all the stress that produce the toxins and dioxins from the food we eat through the improving functions of our vital organs in particular liver, kidneys and spleen. Whereas, NANO Diet boosts fats burning and enhance sensuality. We'd suggest you to take 2-scoops of NANO Detox before lunch and 2-scoops NANO Diet after dinner as juicing. Try to also reduce heavy meals as NANO Detox and NANO Diet would already provide your body with the required daily nutrients. You can cut down on the carbohydrates and fats by replacing each meal with 1 glass of NANO Detox entirely. You need to do this for 2 weeks and you can lose around 3 to 4 KG easily.

    Question : [Re] Inquiry for the item from Won****

    Ok thanks

    Answer : [Re] Inquiry for the item from Won****

    Dear Customer,

    Good morning and you are most welcome!
    Please do not hesitate to contact us again if you have further question^^

    Thank you and have a pleasant day.

+View all Notice, FAQ, Q&A >>
[20% OFF*! FREE* SHIPPING!] ♥IMPROVES ARTERY ELASTICITY/ EPA/ DHA/ OMEGA 3 ♥KRILL OIL ♥90-CAPS
[20% OFF*! FREE* SHIPPING!] ♥IMPROVES ARTERY ELASTICITY/ EPA/ DHA/ OMEGA 3 ♥KRILL OIL ♥90-CAPS
Item Q&A
  • Question : Inquiry for the item from nor****Aug 12, 2017

    Hi, is this product halal?

    Answer : [Re] Inquiry for the item from nor****

    Dear Customer,
    Good evening to you. Thank you very much for your interest about Nano Krill Oil. We are pleased to advice that Nano Krill Oil is now in the process of obtaining HALAL certification by IFRC. In the meantime, we'd like to assure you that Nano Krill Oil does NOT contain materials from porcine and also no alcoholic material is involved. :) While the content contains salmon fish oil, krill oil, the capsule itself is made of vegetable. It is also worthy to note that Nano Krill Oil is produced/ manufactured in a HALAL-certified production line... :D Thank you for writing to us and we'd love to serve you with your new order soon~ In-sha Allah. ^^#
    Sincerely,
    NANO JAPAN

  • Question : Inquiry for the item from pye****Aug 10, 2017

    May i know can i take the fish oil during day time ,when is the best time to consume?

    Answer : [Re] Inquiry for the item from pye****

    Dear customer,
    Good morning to you~ Thank you so much for your support! :D Do you mean the krill oil? Well, since it's a new product, here's some brief details of NANO Krill Oil that you are taking. :D The content of NANO Krill Oil is extracted and source from krill from Antarctica where they are most abundant and the water most unpolluted in the world. :) Nano Krill oil contains rich amount of EPA, DHA and Omega 3 that promote brain functions and ability as well as improve cholesterol levels and improvement of arterial conditions! :D NANO Krill Oil is recommended to be taken 3-caps per serving, once a day before bed with lukewarm water. :D Wishing you a wonderful day ahead!
    Sincerely,
    NANO JAPAN

    Question : [Re] Inquiry for the item from pye****

    But I'm taking Mekabu &Fucoidan at night also ?

    Answer : [Re] Inquiry for the item from pye****

    Product

    Question : [Re] Inquiry for the item from pye****

    Dear customer,
    Good evening to you~ Thank you so much for your further reply! :D Great to know you are taking our two best health products! :) Yes, you can take both together at night before bed as they both has no contradiction taking together. ^^
    Wishing you a wonderful weekend!
    Sincerely,
    NANO JAPAN

  • Question : Inquiry for the item from sha****Aug 07, 2017

    Hi,

    This product suitable for ppl who is having high blood pressure?

    Regards
    Rachael

    Answer : [Re] Inquiry for the item from sha****

    Dear customer,
    Good afternoon to you~ Thank you so much for your interest! :D Of course!! It's highly recommended for people who has high blood pressure, not to say only suitable. :P HBP is mainly caused by our diet that is excessive in salt,fats,cholesterol & animal proteins which possible develop to clogged arteries. It can be aided with strict diet without salt especially, be relax & most importantly no smoking & drinking! By taking NANO Krill Oil 3-caps daily, it can improve the artery elasticity to prevent stroke and giving one a healthy life. <3 Thank you and have a pleasant day!
    Sincerely,
    NANO JAPAN

  • Question : Inquiry for the item from pat****Aug 07, 2017

    Can check how come the bottles are not sealed?
    This is the first time I encounter unsealed consumable products.

    Answer : [Re] Inquiry for the item from pat****

    Dear Customer,
    Good afternoon to you. Thank you very much for your recent purchase. We appreciate your feedback and has checked with our Japan headoffice. Normally in Japan, when glass bottles are used, it provide a non-porous packaging format which ensures air is not able to enter the bottle plus the fact that the screw-type cap will further ensure air-tight capping purchase. For glass bottle dietary supplement products in Japan, it is normally not provided with an inner seal that are more commonly seen with plastic bottles, for e.g. Nano royal jelly. Yet, we share your sentiment and will feedback to our Japan headoffice for improvement of the packaging. While we understand that while it may be a norm in Japan, it may not be so in Singapore. Therefore, we wish to assure you that your feedback is valuable to us. We also appreciate your patience while we hope to improve on it as soon as we can with our Japan headoffice. ^^, It's because of valued customers like u we can improve. ^^3a TQ

  • Question : Delivery time slot for 5-8pmAug 07, 2017

    Hi,

    Disappointed your delivery arrangement do not have 5-8pm period for us work at 8-5 normal hour. Can I request that the delivery man help me to hide my item outside my shoe rack when found nobody at home, Please reply me because I wish to order your product asap. Thanks.

    Answer : [Re] Delivery time slot for 5-8pm

    Dear customer,
    Good afternoon to you~ Thank you so much for your interest! :D QxQuick delivery service is available at only 3 time slots: 10-12pm, 12-2pm and 2-5pm as to cater the demand of most working buyers who prefer to send the order to their office address. We'd suggest you to arrange to send to your office if it's convenience to you. However, for your request, we may suggest you to choose the normal Qxpress service and contact Qxpress when you get the tracking number in order to inform the delivery man to hide the parcel at your shoe rack when they do the delivery while you're not at home, otherwise you may talk to the Qxpress delivery man to arrange that when they call you to inform the delivery. We are sorry that we are unable to assist you on this matter as it is beyond our control due to all orders are send by third party courier service, Qxpress. :) We hope this helps. Wishing you a wonderful day! ^^
    Sincerely,
    NANO JAPAN

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