Q&A board

Q & A Lists
Item Question & Answer
[PnG] DYNAMO Carton Sale - Mix N Match 4 Bottles
[PnG] DYNAMO Carton Sale - Mix N Match 4 Bottles
Item Q&A
  • Question : Inquiry related delivery from lau****Sep 26, 2017

  • Question : Inquiry related delivery from sky****Sep 24, 2017

  • Question : Shipping statusSep 24, 2017

  • Question : Not enough qtySep 24, 2017

  • Question : increase quantity for the anti-bac?Sep 23, 2017

+View all Notice, FAQ, Q&A >>
[NESTLE] MILO® Australian Recipe Powder【Get your promo pack now!】
[NESTLE] MILO® Australian Recipe Powder【Get your promo pack now!】
Item Q&A
  • Question : Cart no. 113521383Sep 26, 2017

  • Question : Inquiry for the item from tda****Sep 07, 2017

    Hi seller, can u have more sets on the free 450g ? I need to order 2 sets.
    Appreciate your great help!

    Answer : [Re] Inquiry for the item from tda****

    Dear Customer,

    More sets as in?
    The purchase limit is 3 per purchase, so you are able to cart out 2 sets!

    Question : [Re] Inquiry for the item from tda****

    Ok thanks for the restocks!
    I've already placed order.
    When is the expiry date for this batch?

    Answer : [Re] Inquiry for the item from tda****

    Dear Customer,

    The current stocks are just received sent by Nestle last week so the expiry on them will be quite far off from now.

    Thank you.

  • Question : Inquiry related delivery from col****Sep 06, 2017

    Hi.

    Is it going to be delivered today? It's already 845pm. Time slot was 5-8pm.

    Answer : [Re] Inquiry related delivery from col****

    Dear Customer,

    Can I have your order number?

    Question : [Re] Inquiry related delivery from col****

    See attachment

    Answer : [Re] Inquiry related delivery from col****

    Dear Customer,

    Upon checking, delivery was made last night. So sorry for the delay.

  • Question : Inquiry for the item from wwh****Aug 29, 2017

[Unicharm] ONLY AUTHENTIC MAMYPOKO!! BEST Diapers ON QOO10!
[Unicharm] ONLY AUTHENTIC MAMYPOKO!! BEST Diapers ON QOO10!
Item Q&A
  • Notice :Wetness Indicator !!!!Nov 11, 2016

  • FAQ :Country of OriginSep 20, 2016

  • Question : Inquiry for the item from vin****Sep 25, 2017

    Hi will u be restocking tape diapers(3pkts) size xl?

    Answer : [Re] Inquiry for the item from vin****

    Extra dry mamy poko

  • Question : Size MSep 23, 2017

    Hi Moony Airfit Tape M when will restock?

    Answer : [Re] Size M

    Dear customer,

    We will restock items by Friday.

    Thank you!

  • Question : Inquiry for the item from syl****Aug 27, 2017

    Received these bags of diaper pants, boys XL, ike to check why the packaging looks different from those at the retail shops and the picture that is listed on your page. Thank you

    Answer : [Re] Inquiry for the item from syl****

    Dear Customer,

    Sorry for late reply, may you provided with the Cart No. or Order No. in order to check on this for you.

    Thank you

    Question : [Re] Inquiry for the item from syl****

    Hi, here you go: 213591907

    Answer : [Re] Inquiry for the item from syl****

    And another: 213280813

    Question : [Re] Inquiry for the item from syl****

    Dear Customer,

    Thank you for providing us your Order No. recently they change new packaging for mamypoko diaper.

    Thank you

    Answer : [Re] Inquiry for the item from syl****

    I don't think they had the above design before, at least in Singapore, so was thinking that it might be a new design, but cant be since you say that they recently changed.

    I only realised when a friend pointed it out to me, so am confused. Are these authentic, made in Japan?

    Question : [Re] Inquiry for the item from syl****

    Dear Customer,

    We do understanding where you are coming but please be assured that the diaper product are all authentic and made in Japan, for more information you may refer to the bottom page of the product listing.

    Thank you

    Answer : [Re] Inquiry for the item from syl****

    There's no point to refer to the listing bcos this particular packaging was never listed on your page. Disappointed after having bought multiple times from you guys.

    Question : [Re] Inquiry for the item from syl****

    Dear Customer,

    Sorry for what happen but we will take note of this, thank you for your feedback.

    Have a nice weekend.

    Answer : [Re] Inquiry for the item from syl****

    I would like to return the remaining packets that I have. Kindly arrange for a refund

    Question : [Re] Inquiry for the item from syl****

    Dear Customer,

    Sorry for late reply, may i know how many packet you wish to refund and please advised on the date that available for return pick up.

    Thank you

    Answer : [Re] Inquiry for the item from syl****

    7 packets. What is the amount that I'll be refunded?

    Question : [Re] Inquiry for the item from syl****

    Hi there, any update pls?

    Answer : [Re] Inquiry for the item from syl****

    Dear Customer,

    Please advised on the date for return pick up collection, we will updated you on the refund amount.

    Thank you

    Question : [Re] Inquiry for the item from syl****

    I will like to have a common understanding on the amount to be refunded and the mode of refund (shld be credit card since I paid with my card) before you take the packets from me.

    Pls advise asap

    Answer : [Re] Inquiry for the item from syl****

    Dear Customer,

    We had just checked with the seller, unfortunatly we are unable to refund 3 out the 7 packs as we only accept the exact amount sold in the original order.
    The refund amount will be $83.30 and the refund will be credited to your Qoo10 account.
    Please let me know if you're agreeable to this.

    Thank you

    Question : [Re] Inquiry for the item from syl****

    Hi there, while I appreciate your investigation on this matter I find it unacceptable that the diapers can only be refunded as a carton (ie in lots of 4 pkts). If anything, this is the arrangement between Qoolife & your supplier - and as a customer, I shouldn't be implicated/penalised.

    Also, can I have the refund made to the credit card account that was used for this purchase instead of my Qoo10 account?

    Thank you. Hope to hear from you soon

    Answer : [Re] Inquiry for the item from syl****

    Pls update asap. Thank you

    Question : [Re] Inquiry for the item from syl****

    Dear buyer,

    This is because once the carton is open we will be unable to refund that carton,

    The refund should be made to the credit card if the initial payment mode was via credit card.

    Thank you!

    Answer : [Re] Inquiry for the item from syl****

    I rest my case on the 3 packets. And learn a hard lesson on it

    Pls confirm that refund will be made to my credit card and let me know how long will it be before I can see the amount credited into my account.

    Pls do the refund today so that we can arrange for pick up as soon as the amt is reflected in my account.

    I await your speedy confirmation. Thank you

    Question : [Re] Inquiry for the item from syl****

    Dear Buyer,

    Please advise on when we can arrange for the return pick up so we can arrange for the partial refund to reflect in your Qoo10 account.

    Thank you.

    Answer : [Re] Inquiry for the item from syl****

    I'm confused. Did you mean that the partial refund would be reflected in my credit card account?

    Just want to make sure that it's not coming to me as Qpoint or Qmoney

    Thank you

    Question : [Re] Inquiry for the item from syl****

    Any updates? Hope to close this asap

    Answer : [Re] Inquiry for the item from syl****

    Dear Buyer,

    Please kindly advise on when we can arrange for the return pick up, the partial refund will be reflected your Qoo10 account under Q-money.

    Thank you

    Question : [Re] Inquiry for the item from syl****

    Hi there, I thought the amount was to be refunded into my credit card?

    Anyways you can pick up tomorrow between 12-2pm or 4-6pm.
    Pls call to inform when the driver will be picking up.


    Do also arrange for refund of $42 to be made before pick up. I'm assuming the balance will be refunded by the following day latest.

    Thank you

    Answer : [Re] Inquiry for the item from syl****

    Hi there?

    Question : [Re] Inquiry for the item from syl****

    Dear Customer,

    We will schedule the return pick up on this Friday 15 September from 9am to 9pm as there no specify time frame. Please advise if this Friday alright for you?

    The amount will be refund as Q-money back to your Qoo10 account and it will reflect after the return pick up done.


    Thank you

    Answer : [Re] Inquiry for the item from syl****

    Hi there,

    This is becoming absurd. You had mentioned earlier tjst partial refund will be made upon confotmstoon of a pick up date and the remaining refund after collection - a fair arrangement for both parties. Are you now say8ng tjst refund will.omly be made after you pick up the items, if do, how will i know if you will honour the refund?

    I cant stay home all day frpm 9am-9pm to await your pick up.

    Pls arrange for pick up on Sat or Sun (16/17 Sep) between 4-6pm. Otherwise Mon 18 Sep 12-2pm or 4-6pm.

    Alternatively if there is somewhere I can bring the items to and get a refund on the spot, I will glady do it to close this once and for all.

    Let me know asap. Thks

    Question : [Re] Inquiry for the item from syl****

    Dear Customer,

    We are sorry for what had occur, we will schedule the return pick up on Next Monday 18 September. Kindly inform us once the item pick up and we will go accordingly for the refund to be credit back into you Qoo10 account. Sorry for the inconvenience caused

    Thank you

    Answer : [Re] Inquiry for the item from syl****

    Hi there,

    Stop evading the crux of my questions. Apologies are but empty words if you continue to beat around the bush about your refund process - doesn't do v much for your reputation. It was your CSO who assured that partial refund will be made upon confirmation of pick up date (I am not even brining up the issue of the amount bring credited into my credit card or Qaccount)...failing to do so would only render your company as irresponsible and unconscionable.

    Pls HONOUR YOUR WORD, DO PARTIAL REFUND NOW. And refund the remaining amount once the item have been picked up on Mon 18 Sep.

    Also, pls confirm what time your pickup person will be coming, 12-2pm or 4-6pm?

    Question : [Re] Inquiry for the item from syl****

    Dear Customer,

    Sorry for disappointment but its the company policy, when we receive the items we will also do the partial refund. As for the pick up timing we can't specify to choose the timing, we seek for your kind understanding.

    Thank you

    Answer : [Re] Inquiry for the item from syl****

    Wait...so am I getting a PARTIAL.OR FULL REFUND?!
    Pls read through your replies above before you answer and

    1. CONFIRM the amount I'll be refunded
    2. The date I'll receive the refund, assuming pick up on 18 Sep

    Is there a term and condition of purchase that is listed on your page?

    This matter is already under legal investigation

    Question : [Re] Inquiry for the item from syl****

    Hi since you have scheduled pick up of the 4 packets of Moony Pants XL for boys today 18 September 2017, you agree by pickup of the above items that a full refund amount of SGD$83.30 (as confirmed in your reply dated 6 September 2027 at 3.39pm) will be made by the same day into my Qaccount as Qmoney.

    Thank you

    Answer : [Re] Inquiry for the item from syl****

    Hi there, item has been picked up as at 11.50am today 18 September 2017.

    Please make a refund of SGD$83.30 to my Qaccount in the form of Qmoney by today.

    Question : [Re] Inquiry for the item from syl****

    Still waiting for my refund to be credited

    Answer : [Re] Inquiry for the item from syl****

    Hi there, you are 1 day late.in the refund of SGD$83.30. Pls get it done asap

    Question : [Re] Inquiry for the item from syl****

    Hi there, the refunded amount is Incorrect!. As conformed by yourself, the refund amount should be $83.30 as Qmoney into my account.

    However, I've only received $58.30 as Qmoney and 1,000 Qpoints. 1. I DO NOT WANT ANY QPOINTS
    2. even if taking into consideration the Qmoney & Qpoints, the total amount refunded only adds up to $68.30.

    Pls credit $30 into my Qmoney asap.

    Answer : [Re] Inquiry for the item from syl****

    Dear Customer,

    We apologise for the inconvience caused,

    We have just refunded you $88.30

    Thank you!

    Question : [Re] Inquiry for the item from syl****

    Hi I have just checked, the refund amount is still incorrect. Please refer to my msg above ^

    Ìve only received Qmoney ($58.30) and 1,000 Qpoints.

    Pls credit $30 into my Qmoney asap

    Answer : [Re] Inquiry for the item from syl****

    Hi, pls refund n respond asap.

    Question : [Re] Inquiry for the item from syl****

    Hello! Still awaiting my refund. Pls do so asap!

    Answer : [Re] Inquiry for the item from syl****

    Dear Buyer,

    Your order will be refunded within 2-3 Days!

    Thank you!

+View all Notice, FAQ, Q&A >>
[RB] Healthcare Products - Fybogel/Bonjela/Lemsip/Gaviscon/Nurofen/Senokot/Glucolin/Cardiprin
[RB] Healthcare Products - Fybogel/Bonjela/Lemsip/Gaviscon/Nurofen/Senokot/Glucolin/Cardiprin
Item Q&A
[NESCAFE] 【FREE PICCOLO MACHINE!】Buy 12 boxes of Capsules and get a free coffee machine!
[NESCAFE] 【FREE PICCOLO MACHINE!】Buy 12 boxes of Capsules and get a free coffee machine!
Item Q&A
  • Question : Inquiry related delivery from hue****Sep 25, 2017

  • Question : StockSep 25, 2017

  • Question : Expiry dateSep 24, 2017

  • Question : DeliverySep 24, 2017

  • Question : Inquiry for the item from liz****Sep 23, 2017

+View all Notice, FAQ, Q&A >>
[NESTLÉ]【RESTOCKED!】Nan Optipro/HA/Kid hypoallergenic formulated milk  | Bundle of 6
[NESTLÉ]【RESTOCKED!】Nan Optipro/HA/Kid hypoallergenic formulated milk | Bundle of 6
Item Q&A
  • Question : Inquiry for the item from cac****Sep 25, 2017

  • Question : Inquiry for the item from jov****Sep 25, 2017

    Is NAN 3 manufactured in Switzerland or Philippine? Thanks!

    Answer : [Re] Inquiry for the item from jov****

    Dear customer,

    NAN 3 is made from Switzerland.

    Thank you!

  • Question : Inquiry for the item from cel****Sep 20, 2017

    Hi when will nan gro3 be stocked?

    Answer : [Re] Inquiry for the item from cel****

    Dear Customer,

    Restocked :)

    Question : [Re] Inquiry for the item from cel****

    Hi, still reflect as no stock in your listing.

    Answer : [Re] Inquiry for the item from cel****

    Dear Customer,

    Kindly check back again!

  • Question : Inquiry for the item from blu****Sep 18, 2017

    What is the expiry date for nan2

    Answer : [Re] Inquiry for the item from blu****

    Dear customer,

    For NAN optipro 2, expiry is in october 2018.

  • Question : Inquiry for the item from hwe****Sep 18, 2017

    Whats the expiry date for nan 3

    Answer : [Re] Inquiry for the item from hwe****

    Dear Customer,

    NAN Gro 3 expiry is in December 2018!

+View all Notice, FAQ, Q&A >>
[Unicharm]【BUY 2 $10 OFF!】MAMYPOKO AND MOONY AIR FIT Diapers! JAPAN AUTHENTIC!
[Unicharm]【BUY 2 $10 OFF!】MAMYPOKO AND MOONY AIR FIT Diapers! JAPAN AUTHENTIC!
Item Q&A
  • Question : Inquiry for the item from pin****Sep 24, 2017

  • Question : Inquiry for the item from pin****Sep 24, 2017

  • Question : Inquiry for the item from Kme****Sep 23, 2017

  • Question : Inquiry for the item from reg****Sep 23, 2017

    Hi,

    Will there be any more stock for Moony airfit tape M? Thank you!

    Answer : [Re] Inquiry for the item from reg****

    Dear customer,

    Currently items are out of stock.

    Thank you!

  • Question : Inquiry for the item from pei****Sep 22, 2017

    Hi seller
    I click moony air tape (64x4) x 2 sets but pop out this when making payment. Can you adv if you have sufficient stock before i order? Cause need receive them on sat thank you !

    Answer : [Re] Inquiry for the item from pei****

    Dear customer,

    Currently item is out of stock.
    Sorry for the inconvenience caused.

    Thank you!

+View all Notice, FAQ, Q&A >>
[Nestle] Mix n Match MILO NUTRI G AND NUTRI UP RTD【FREE CORNELL OVEN with min. spend of $50!】
[Nestle] Mix n Match MILO NUTRI G AND NUTRI UP RTD【FREE CORNELL OVEN with min. spend of $50!】
Item Q&A
  • Question : Inquiry for the item from eel****Sep 25, 2017

  • Question : Inquiry for the item from mal****Sep 25, 2017

  • Question : Inquiry for the item from mal****Sep 25, 2017

  • Question : Inquiry for the item from ang****Sep 25, 2017

  • Question : Does both favor come with 1 cup of fresh milk?Sep 24, 2017

+View all Notice, FAQ, Q&A >>
[NESTLE] Milo Gao Siew Dai free samples up for grabs! 【ADD ON TO ANY ORDERS】
[NESTLE] Milo Gao Siew Dai free samples up for grabs! 【ADD ON TO ANY ORDERS】
Item Q&A
  • Question : Inquiry for the item from tru****Sep 23, 2017

  • Question : QuantitySep 24, 2017

  • Question : Inquiry for the item from cho****Sep 24, 2017

  • Question : Inquiry for the item from rut****Sep 22, 2017

  • Question : Inquiry for the item from jim****Sep 04, 2017

    OMG!!! FREE FOR 1 PACKET BUT DELIVERY CHARGE IS $3.99? WHAT'S THE LOGIC? DO NOT THINK THAT'S ENOUGH TO ENTICE ME TO BUY MORE! UNBELIEVABLE.

    Answer : [Re] Inquiry for the item from jim****

    Dear Customer,

    You may wish to add in the above product with your other purchase as the shipping rate is go accordingly. sorry for the inconvenience caused.

    Thank you

[GOO.N] 【USE QOO10 COUPON!】Cheerful Baby | For Sensitive Baby Skin! HAPPY BABIES WITH GOON!
[GOO.N] 【USE QOO10 COUPON!】Cheerful Baby | For Sensitive Baby Skin! HAPPY BABIES WITH GOON!
Item Q&A
  • Question : productSep 25, 2017

  • Question : Check on $40 free shippingSep 13, 2017

[GOO.N]  【DUMEX SAMPLING!】Japan Premium Diapers!  FREE SHIPPING + 2 WIPES!
[GOO.N] 【DUMEX SAMPLING!】Japan Premium Diapers! FREE SHIPPING + 2 WIPES!
Item Q&A
  • Question : Inquiry for the item from jer****Sep 25, 2017

  • Question : Inquiry for the item from cha****Sep 25, 2017

  • Question : Inquiry for the item from agn****Sep 24, 2017

  • Question : Inquiry for the item from jer****Sep 24, 2017

  • Question : Inquiry related cancel and refund from ong****Sep 23, 2017

+View all Notice, FAQ, Q&A >>
[Unicharm]【USE YOUR QOO10 COUPON!】Mamypoko Disney Mickey Pants/Tapes! JAPAN AUTHENTIC!
[Unicharm]【USE YOUR QOO10 COUPON!】Mamypoko Disney Mickey Pants/Tapes! JAPAN AUTHENTIC!
Item Q&A
  • Question : Inquiry related delivery from joe****Sep 25, 2017

  • Question : Inquiry for the item from ray****Sep 07, 2017

    How many pieces are in the pack of size L tape pls? Your content shows 44 pieces but the prints on the packaging shows 54 pieces.

    Answer : [Re] Inquiry for the item from ray****

    Dear buyer,

    The item with 44pcs is Moonyman Large not Moony Large.

    Thank you!

    Question : [Re] Inquiry for the item from ray****

    Hi, i am asking about the mickey tape L size. Attached photo extracted from your post for your info

  • Question : Inquiry from ash****Sep 20, 2017

  • Question : XL boy pantsSep 19, 2017

    Hi
    May i know when will be stocks back?

    cheers

    Answer : [Re] XL boy pants

    Dear Buyer,

    There are stocks available now!

    Thank you.

  • Question : Inquiry related delivery from daz****Sep 18, 2017

+View all Notice, FAQ, Q&A >>
[NESTLÉ]【RESTOCKED!】Nan Optipro/HA/Kid hypoallergenic formulated milk【BUNDLE OF 3 TINS!】
[NESTLÉ]【RESTOCKED!】Nan Optipro/HA/Kid hypoallergenic formulated milk【BUNDLE OF 3 TINS!】
Item Q&A
  • Question : OPTI PRO 1Sep 25, 2017

  • Question : Inquiry for the item from bai****Sep 24, 2017

  • Question : Inquiry for the item from sho****Sep 23, 2017

  • Question : Inquiry for the item from jan****Sep 23, 2017

  • Question : Inquiry for the item from hal****Sep 22, 2017

    Is the item manufactured from Switzerland or Philippines?

    Answer : [Re] Inquiry for the item from hal****

    I inquiring for Nan optipro 3

+View all Notice, FAQ, Q&A >>
[KR]【FREE SHIPPING!】THE SU - Premium embossed wet wipes! | Made in Korea
[KR]【FREE SHIPPING!】THE SU - Premium embossed wet wipes! | Made in Korea
Item Q&A
  • Question : Inquiry for the item from Gua****Sep 24, 2017

  • Question : Missing Free GiftsSep 22, 2017

    Hi, as seen from the screenshot, my purchase was within the 80 quantity and yet I did not receive the free 6 packs of wet wipes.

    Answer : [Re] Missing Free Gifts

    Dear Customer,

    The free 6 packs wet wipes is only for the 1st 100 customers, if there is no more options to choose from the item page means that it has been fully redeemed.

    Thank you.

    Question : [Re] Missing Free Gifts

    Hi, then what is the count down for quantity for? If I have known that that counter was not for the free packs, I wouldn't have bought it. Is it possible to refund? I feel cheated.

  • Question : wet wipesSep 23, 2017

  • Question : Inquiry for the item from foo****Sep 22, 2017

    how to pre order 20s pack?

    Answer : [Re] Inquiry for the item from foo****

    Dear Customer,

    You may preorder The Su Pure blue wet wipes 20s from this item page: http://list.qoo10.sg/g/553582583

    Thank you.

  • Question : Inquiry for the item from vir****Sep 22, 2017

    Hi seller,
    Is the Free 6 packets still available now?

    Answer : [Re] Inquiry for the item from vir****

    Dear Customer,

    The free 6 packs wet wipes has been fully redeemed. There will be more promotions coming. Stay tuned!

+View all Notice, FAQ, Q&A >>
[RB] Dettol® Laundry Sanitiser Fresh Pine 1.5L!【Disinfection Liquid for clean clothes!】
[RB] Dettol® Laundry Sanitiser Fresh Pine 1.5L!【Disinfection Liquid for clean clothes!】
Item Q&A
  • Question : Inquiry for the item from nad****Sep 24, 2017

  • Question : Inquiry related delivery from lim****Aug 29, 2017

  • Question : Inquiry for the item from idi****Sep 13, 2017

    Hi. Sold out? When will you restock? Thanks!

    Answer : [Re] Inquiry for the item from idi****

    Dear Customer,

    Product had already restocked.

    Thank you

  • Question : Inquiry for the item from zhe****Sep 04, 2017

    Hi
    Is tis safe for infant clothes to use?

    Answer : [Re] Inquiry for the item from zhe****

    Dear Customer,

    The Dettol Laundry sanitizer are safe to be use on infant clothes.

    Thank you

  • Question : Inquiry for the item from joy****Sep 01, 2017

    Stock??

    Answer : [Re] Inquiry for the item from joy****

    Dear Customer,

    Sorry for late reply, stock already up in product listing maybe you would like to try again.

    Thank you

+View all Notice, FAQ, Q&A >>
[RB] Harpic Nature Fresh - Lavender Sage/  Citrus Tea Tree | CLEAN TOILETS!
[RB] Harpic Nature Fresh - Lavender Sage/ Citrus Tea Tree | CLEAN TOILETS!
Item Q&A
[KR]【PREORDER your customizable SU】THE SU Bestselling wet wipes! Stocks arrives on 3rd Oct!
[KR]【PREORDER your customizable SU】THE SU Bestselling wet wipes! Stocks arrives on 3rd Oct!
Item Q&A
[NESTLE] Milo® ACTIV-GO in 3-IN-1 Sachets and Regular Powder Tins!
[NESTLE] Milo® ACTIV-GO in 3-IN-1 Sachets and Regular Powder Tins!
Item Q&A
[RB] 【SPECIAL PROMO + FREE CRAZY GIFTS】Thirsty Hippo® Dehumidifier 600ml 16s! BEST-SELLER
[RB] 【SPECIAL PROMO + FREE CRAZY GIFTS】Thirsty Hippo® Dehumidifier 600ml 16s! BEST-SELLER
Item Q&A
  • Question : No more stock?Sep 24, 2017

  • Question : Inquiry for the item from kik****Sep 24, 2017

  • Question : Inquiry related delivery from ger****Sep 21, 2017

    Is it free shipping? There is a delivery charge of $3.99

    Answer : [Re] Inquiry related delivery from ger****

    Dear Buyer

    You can enjoy free shipping above $40.

    Thank you.

  • Question : Inquiry for the item from mst****Sep 21, 2017

    Hi, can you include more later dates for your QX Quick? Next week ?

    Answer : [Re] Inquiry for the item from mst****

    Dear Customer,

    May i kindly find out which dates are you looking at? There are some slots that are chosen by other buyers already.

    Thank you.

  • Question : Inquiry for the item from lim****Sep 09, 2017

    Hi, the free dettol gold is it body shampoo? or hand wash? and is 2x 900ml or 2 refill pack total 900ml?

    Answer : [Re] Inquiry for the item from lim****

    Dear Customer,

    The free Dettol are Body wash and there twin pack with 900ML each pack so you will receive 2 packs.

    Thank you

+View all Notice, FAQ, Q&A >>
[NESCAFE] 【FREE CAPSULES DISCOVERY BOX WORTH $39.90】 PICCOLO DOLCE GUSTO® IN NEW COLOUR- CHERRY RED
[NESCAFE] 【FREE CAPSULES DISCOVERY BOX WORTH $39.90】 PICCOLO DOLCE GUSTO® IN NEW COLOUR- CHERRY RED
Item Q&A
[NESTLE]【RESTOCKED!】MILO ACTIV-GO 48 PACKETS
[NESTLE]【RESTOCKED!】MILO ACTIV-GO 48 PACKETS
Item Q&A
  • Question : Shipping chargesSep 24, 2017

  • Question : Inquiry for the item from fau****Sep 16, 2017

    When is the expiry date?

    Answer : [Re] Inquiry for the item from fau****

    Dear Customer,

    We carry fresh stocks newly ordered from Nestle on a weekly basis, therefore it is difficult to let you know the exact expiry date.

    However, do be rest assured that the expiry will be in 2018, not short expiry dates!

  • Question : Inquiry related delivery from Nor****Sep 12, 2017

    Hi seller, I bought the bundle packet set but only received 2 packets of milo 3-in-1. Where are the 48 packets of milo? I private msg you but you didnt reply...

    Answer : [Re] Inquiry related delivery from Nor****

    Dear Customer,

    So sorry I was on sick leave yesterday.

    Just replied your enquiry! The Milo UHT cartons are temporarily OOS so we will send it to you separately, latest by Friday.

    So sorry for the inconvenience and delay.

  • Question : Inquiry related delivery from fra****Sep 10, 2017

    Free delivery only for $70 and above? Or 1 set of 48 also free delivery?

    Answer : [Re] Inquiry related delivery from fra****

    Dear Customer,

    Kindly select the option for shipping rate under Qxpress - FREE before you carry on for the item selection. You will see the FREE shipping at the last page before you proceed for purchasing.

    Thank you

  • Question : Inquiry for the item from dad****Sep 08, 2017

    Show 1 stock available but cannot click to buy at cart. Say insufficient stock. Please assist

    Answer : [Re] Inquiry for the item from dad****

    Dear Customer,

    It had been restocked. Please take a look again.

    Thank you

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[RB]【FREE SHIPPING!】Scholl GelActiv® INSOLES | Feel Comfort In Every Shoe! 【 NEW!】
[RB]【FREE SHIPPING!】Scholl GelActiv® INSOLES | Feel Comfort In Every Shoe! 【 NEW!】
Item Q&A
  • Question : Inquiry for the item from c_w****Sep 24, 2017

  • Question : Inquiry for the item from pig****Sep 23, 2017

  • Question : Inquiry for the item from ann****Sep 19, 2017

    Is it suitable for flat feet ?

    Answer : [Re] Inquiry for the item from ann****

    Dear Buyer

    It would be best to seek your doctor advise on this matter.

    Thank you.

  • Question : Inquiry for the item from lee****Sep 19, 2017

    Please summarize tge 2types of insole. For walking male which type best suitable?

    Answer : [Re] Inquiry for the item from lee****

    Dear Buyer

    We would recommend the Everyday series.

    Thank you.

  • Question : Inquiry from moo****Sep 13, 2017

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[RB] 【NEW!】 Glucolin Glucose Original/ Black Current 420G 【ENERGY SUPPLEMENT!】
[RB] 【NEW!】 Glucolin Glucose Original/ Black Current 420G 【ENERGY SUPPLEMENT!】
Item Q&A
  • Question : Expiry DateSep 23, 2017

[RB] Dettol® Multisurface 2.5L + Harpic® 500ml x 3 【CLEANING BUNDLE!】FREE Gifts
[RB] Dettol® Multisurface 2.5L + Harpic® 500ml x 3 【CLEANING BUNDLE!】FREE Gifts
Item Q&A
  • Question : Inquiry for the item from typ****Sep 23, 2017

  • Question : Inquiry for the item from agn****Sep 11, 2017

    Most of the harpic ones are out of stock except power plus. When will new stock come back? Thks!

    Answer : [Re] Inquiry for the item from agn****

    Dear Customer,

    The product will be restock later this week, thank you for being patience with us.

    Have a nice day

  • Question : Inquiry for the item from tan****Jul 31, 2017

    Already pm inquiry but no reply. Kindly pls reply. Thank you.

    Pic attached below. Received your harpic but the bottles leaked. The harpic liquid has spilled and soaked the thirsty hippo x 4 as well.

    Order number: 223443707 & 223443706.

    Answer : [Re] Inquiry for the item from tan****

    Dear Buyer

    We would be able to do a refund or a reship. Could you kindly take a photo fo the waybill so that we can get Qxpress to compensate us.

    Thank you.

    Question : [Re] Inquiry for the item from tan****

    Have already replied and attached the Waybill photo via the other pm inquiry. Waiting for your reply.

    Answer : [Re] Inquiry for the item from tan****

    Dear Buyer

    Do let us know if you would prefer a refund/reship.

    Thank you.

    Question : [Re] Inquiry for the item from tan****

    Already stating refund in my other pm that day. Still waiting for your process. Thank you.

    Answer : [Re] Inquiry for the item from tan****

    Dear Buyer

    Noted.

    Thank you.

  • Question : Inquiry related delivery from ank****Jul 29, 2017

  • Question : Can i combine orders for same address, different purchase date?Apr 02, 2017

    Hi,
    due to the qty limit, i can only order 1 a day. but does it mean i have to incur shipping costs x 4 even though i am sending to the same location?

    Answer : [Re] Can i combine orders for same address, different purchase date?

    Dear customer,

    Yes because we need to be fair to the other customers as well.

    Thank you

+View all Notice, FAQ, Q&A >>
[DUMEX]【FREE GIFT ABOVE $220】 [CARTON DEAL] Mamil Gold Step 2/3/4/5/ HA/ Soy/ Babies/ Kids Milk
[DUMEX]【FREE GIFT ABOVE $220】 [CARTON DEAL] Mamil Gold Step 2/3/4/5/ HA/ Soy/ Babies/ Kids Milk
Item Q&A
  • Question : 关于运送ppl****会员的咨询。Sep 23, 2017

    i order few items ,can delivery different address,under one recipe

    Answer : [Re] 关于运送ppl****会员的咨询。

    Dear Customer,

    We are unable to change the delivery address.

    Thank you.

[RB]  Cardiprin Tablets 100mg - 30 Tablets 【Prevention of Strokes/ Heart Attacks】
[RB] Cardiprin Tablets 100mg - 30 Tablets 【Prevention of Strokes/ Heart Attacks】
Item Q&A
[NESCAFE] DOLCE GUSTO CAPSULES 5+2 FREE CAPSULES
[NESCAFE] DOLCE GUSTO CAPSULES 5+2 FREE CAPSULES
Item Q&A
  • Question : Inquiry for the item from Jon****Sep 23, 2017

  • Question : Inquiry for the item from pur****Sep 17, 2017

    Dear seller, can advise what is the expiry date for Cappuccino, Chococino, grand intenso, ristretto and the free peach tea as of now? Thank you!

    Answer : [Re] Inquiry for the item from pur****

    Hi seller, kindly advise. Thank you.

    Question : [Re] Inquiry for the item from pur****

    Dear Buyer,

    Expiry for Peach Tea and Cappuccino is in May 2018. The rest is in June 2018.

  • Question : Inquiry for the item from chi****Sep 18, 2017

    Cappuccino no stock?

    Answer : [Re] Inquiry for the item from chi****

    Dear Customer,

    There will be a restock later on tonight!

  • Question : unsweetenedSep 10, 2017

    there was a unsweetened version of the machiatto is it oos? will there be restock?

    Answer : [Re] unsweetened

    Or is it just error that its gone from the option??

    Question : [Re] unsweetened

    Dear Customer,

    It is sold out and we are currently waiting for a restock as well. The date is not confirmed as Nestle is unable to give us an estimate.

  • Question : Chia TeaSep 09, 2017

    Hi there

    May I know if you will be bringing in Chia Tea?

    Thanks.

    Answer : [Re] Chia Tea

    Dear Customer,

    Sorry to say that for Chai Tea Latte will be will be discontinued.

    Thank you

+View all Notice, FAQ, Q&A >>
[Nescafe] NESTUM 3in1 Multigrain Cereal Milk Drink【Buy 2 Mixes and get 1 Free Travel Organizer!】
[Nescafe] NESTUM 3in1 Multigrain Cereal Milk Drink【Buy 2 Mixes and get 1 Free Travel Organizer!】
Item Q&A
  • Question : Order No. 229837381Sep 23, 2017

[RB] 【NEW! TOP SELLER!】Airwick® Lifescents Freshmatic Starter set! 【FRESH SCENT FOR FRESH HOMES】
[RB] 【NEW! TOP SELLER!】Airwick® Lifescents Freshmatic Starter set! 【FRESH SCENT FOR FRESH HOMES】
Item Q&A
  • Question : Inquiry for the item from mar****Sep 23, 2017

  • Question : Inquiry for the item from eli****Aug 28, 2017

    Hi, promo for the 2 free refill is over?

    Answer : [Re] Inquiry for the item from eli****

    Dear Customer,

    The promotion for 2 free refill still avaliable you maybe choose it under the Item Type : FREE Airwick Refill.

    Thank you

  • Question : Inquiry for the item from mjs****Jul 30, 2017

    Hi i want buy a refill set, may i know can fit in my old spray? How to buy confuses? Can buy 1 refiil only or packing? And which flavor to recommend pls advise?

    Answer : [Re] Inquiry for the item from mjs****

    Dear Customer,

    You may go to this listing to purchase the refills: http://list.qoo10.sg/g/529644686
    I would recommened citrius flavour

    Question : [Re] Inquiry for the item from mjs****

    1 bottle refill is how much? Just want know only

    Answer : [Re] Inquiry for the item from mjs****

    Dear Buyer

    We only sell the promotional packs.

    Thank you.

    Question : [Re] Inquiry for the item from mjs****

    Guide me, how to choose?

    Answer : [Re] Inquiry for the item from mjs****

    Dear Buyer,

    You may choose the flavour under the Item Type as they are photo for you to click on and choose.

    Thank you

    Question : [Re] Inquiry for the item from mjs****

    I choose citrus flavour and test alr, smell like nothing only.... i want strong n nice

    Answer : [Re] Inquiry for the item from mjs****

    Dear Buyer,

    Sorry for late reply, we still have other two flavour like Summer Delight & Lavender.

    Thank you

    Question : [Re] Inquiry for the item from mjs****

    Which one strong n nice?

    Answer : [Re] Inquiry for the item from mjs****

    Dear Buyer,

    This two flavour like Summer Delight & Lavender if from difference background as Summer Delight sound more sunshin and Lavender sound more flowery so it still up to individual preferences.

    Thank you

  • Question : Inquiry for the item from pat****Jul 24, 2017

    Still have stock for black dispenser

    Answer : [Re] Inquiry for the item from pat****

    Dear Customer,

    The black version has been discontinued. You may purchase the white version as it is new and improved.

  • Question : Inquiry for the item from clo****Jul 20, 2017

    The promo set suppose to be 1 starter pack with 2 refill that's why I bought 2 sets . And you only delivered 2 starter set without any refill! What is this ?
    My order no - 222604108 n 222604109

    Answer : [Re] Inquiry for the item from clo****

    Dear Buyer

    You have selected the none option for the free refill. Qxpress packs the order accordingly to your order.

    Please kindly look at the options selected.
    Choose your starter pack!:02. Airwick Starter Sweet Lavender Days(+S$1.90) / ADD ON Airwick Refill:none / ADD ON Dettol Foamy Handwash:00. None / ADD ON Dettol Sanitizer:00. None / FREE Refill (Worth $15.95!):00. None

    Thank you.

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