DREAMBOOK E-STORE
DREAMBOOK E-STORE
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Q&A board

Q & A Lists
Item Question & Answer
★BUY $40 FREE SHIPPING★ITOEN Oiocha Matcha silky green tea powder 80g
★BUY $40 FREE SHIPPING★ITOEN Oiocha Matcha silky green tea powder 80g
Item Q&A
  • Question : WeightSep 26, 2017

  • Question : Inquiry for the item from nsk****May 08, 2017

    What is the difference between Oiocha Matcha silky green tea powder & Roasted green tea powder? What is the expiry date? Thanks

    Answer : [Re] Inquiry for the item from nsk****

    Thank you for your inquiry,
    There is a difference in tea leaf.
    Oiocha Matcha silky green tea powder uses "green tea leaf" and Roasted green tea powder uses "roasted tea leaf".If you have a question,please let us know.Thank you,

  • Question : Expiry dateNov 03, 2016

    What is the expiry date? Is it 80g per pack? Free delivery for $40 and above?

    Answer : [Re] Expiry date

    Thank you for inquiry. We are sorry, it is no stock now. But if you order, we will send latest stock. If you have a question, please feel free to question. Many Thanks,

★BUY $90 FREE SHIPPING★ TRANSINO 2 120 tablets/240tablets Whitening
★BUY $90 FREE SHIPPING★ TRANSINO 2 120 tablets/240tablets Whitening
Item Q&A
  • Question : Inquiry for the item from gue****Sep 26, 2017

  • Question : Inquiry for the item from gue****Sep 26, 2017

  • Question : Inquiry for the item from ari****Aug 23, 2017

    May I know the expiry date of this item?

    Answer : [Re] Inquiry for the item from ari****

    Thank you for your inquiry.
    The expiry date for Transino 2 120 is 2019/Feb.
    If you have a question,please let us know.Thank you.

  • Question : Inquiry for the item from pel****Jun 19, 2017

    Hi seller
    I bought a 240 tablets Transino II a month ago. I watched the video recommending five different types of the whitening range.
    However I would like to purchase either the KIMIE WHITE or POLA WHITE SPOT INNER LOCK IX but is not stated the sale column.
    Please advise
    Thank you

    Answer : [Re] Inquiry for the item from pel****

    Thank you for your inquiry.
    Please check the following links.

    Kimie white
    http://list.qoo10.sg/g/538525237
    Pola
    http://list.qoo10.sg/g/500905033

    If you have a question,please let us know.Thank you.

  • Question : Inquiry for the item from pel****May 20, 2017

    Hi seller
    May I know the expiry date for this item?
    Pls reply ASAP
    thank u

    Answer : [Re] Inquiry for the item from pel****

    Hi

    Question : [Re] Inquiry for the item from pel****

    Would u care to reply ASAP before I place my order from you,
    Thank you

    Answer : [Re] Inquiry for the item from pel****

    Would u care to reply ASAP before I place my order from you,
    Thank you

    Question : [Re] Inquiry for the item from pel****

    Thank you for your inquiry.
    The expiry date is 2019.Feb.
    If you have a question,please let us know.Thank you.

+View all Notice, FAQ, Q&A >>
NEW!! Value Set You can choose 3 qty★Hokkaido Loshi★ Japan New Hokkaido Loshi Moisture Horse Oil Cream 220g - Secret to moist Skin!! (Raved by 女人我最大) Speed Delivery from Japan!!
NEW!! Value Set You can choose 3 qty★Hokkaido Loshi★ Japan New Hokkaido Loshi Moisture Horse Oil Cream 220g - Secret to moist Skin!! (Raved by 女人我最大) Speed Delivery from Japan!!
Item Q&A
  • Question : Inquiry for the item from lee****Sep 26, 2017

  • Question : Inquiry for the item from bbx****Jun 23, 2017

  • Question : Inquiry for the item from jch****Apr 22, 2017

    Dear Seller,
    What is the expiry for horse oil and Lithospermum Root Moisture Skin Cream?

    Answer : [Re] Inquiry for the item from jch****

    Thank you for inquiry.
    The expiry date is within 1year after you opened the package.If you have a question,please let me know.Thank you.

    Question : [Re] Inquiry for the item from jch****

    So if I do not open the package, item will.expire when?

    Answer : [Re] Inquiry for the item from jch****

    Thank you for reply.
    In such cases, the estimated expiry is 1 year after opening, or 3 years when left unopened.
    If you have a question,please let us know.Thank you.

  • Question : enquirySep 25, 2016

    hi may i know can the horse cream used daily more than 2times a day?

    Answer : [Re] enquiry

    Thank you for inquiry. Yes, you can use it more than 2 times a day. If you have a question, please feel free to question. Many Thanks,

  • Question : Expiry dateSep 14, 2016

    May I know the expiry date of the loshi moisture horse oil cream
    220g?

    Answer : [Re] Expiry date

    Thank you for inquiry.
    The expiry date is within 1year after you opened the package.If you have a question,please let me know.Thank you.

+View all Notice, FAQ, Q&A >>
★Fresh Stock★BUY 2 FREE SHIPPING★FANCL Mild Cleansing Oil 120ml!
★Fresh Stock★BUY 2 FREE SHIPPING★FANCL Mild Cleansing Oil 120ml!
Item Q&A
  • Question : Inquiry for the item from sky****Sep 24, 2017

    Hi Seller, can check if you still have the tiara version of the mild cleansing oil?

    Answer : [Re] Inquiry for the item from sky****

    Thank you for inquiry. Yes, it is in stock. But it seems that it is getting less. If you have a question, please feel free to question. Many Thanks,

    Question : [Re] Inquiry for the item from sky****

    Hi Seller,
    I made my purchase just now. Can i check if I will receive the pink tiara version? Thanks.

    Answer : [Re] Inquiry for the item from sky****

    Thank you for your order. Yes, we will ship Pink bottle. Please wait until shipping. If you have a question, please feel free to question. Many Thanks,

    Question : [Re] Inquiry for the item from sky****

    Hi Seller, thanks!

  • Question : Inquiry for the item from ivy****Sep 26, 2017

    May know the expired date?

    Answer : [Re] Inquiry for the item from ivy****

    Thank you for inquiry. The date of manufacture is August 2017. The expiration date is one year. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry for the item from SHU****Sep 22, 2017

    Hi is the tiara version still
    In stock ?

    Answer : [Re] Inquiry for the item from SHU****

    Thank you for inquiry. Yes, it is available. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry for the item from lil****Sep 04, 2017

    Hi,will like to check with you is there still stock for the tiara cleansing oil ??

    Answer : [Re] Inquiry for the item from lil****

    Thank you for inquiry. Yes, we have. :)
    If you have a question, please feel free to question. Many Thanks,

  • Question : Fancl Tiara cleansing oilAug 31, 2017

    Hi Seller,

    Can i check if there are still stiock for the Tiara cleansing oil?

    Should i choose normal type? or there are other options?

    Thank you.

    Answer : [Re] Fancl Tiara cleansing oil

    Thank you for your inquiry.
    Yes,at present we have stocks for Tiare design.
    Please select "normal type 120ml"
    If you have a quetsion,please let us know.
    Thank you.

+View all Notice, FAQ, Q&A >>
★DIRECT SHIPPING FROM JAPAN★SHISEIDO Elixir Superieur Travel 4 item set
★DIRECT SHIPPING FROM JAPAN★SHISEIDO Elixir Superieur Travel 4 item set
Item Q&A
  • Question : Inquiry for the item from Len****Sep 25, 2017

    Hi
    What is the expiry date for the travel size?

    Answer : [Re] Inquiry for the item from Len****

    Thank you for inquiry. The expiration date is December 2018. If you have a question, please feel free to question. Many Thanks,

    Question : [Re] Inquiry for the item from Len****

    Ok. Btw do u carry Shiseido Elixir white sleeping gel? Kindly advise. Tq

    Answer : [Re] Inquiry for the item from Len****

    Ok. Btw do u carry Shiseido Elixir white sleeping gel? Kindly advise. Tq

Limited 200 pieces★BUY $40 FREE SHIPPING★Adllura Aire MUCOTA  Homecare Shampoo Conditioner!!
Limited 200 pieces★BUY $40 FREE SHIPPING★Adllura Aire MUCOTA Homecare Shampoo Conditioner!!
Item Q&A
  • Question : Inquiry for the item from shi****Sep 26, 2017

    Hi for color straight plus cs+2 product, can i spray on to hair after washing and before blowing my hair?
    I do not need to rinse the hair again right ?
    How to use?

    Thanks!

    Answer : [Re] Inquiry for the item from shi****

    Thank you for inquiry. Yes, it is as you say. And you do not need to rinse the hair again. Can you check following? If you have a question, please feel free to question. Many Thanks,

    The hair treatment that gives you touchably-soft hair and lasting shine.

    This hair treatment will protect your hair from the direct heat of an iron thanks to its chitosan oil base, which has a high boiling point of 200°C.

    How to Use:

    Apply an appropriate amount onto hair, then rinse with warm water.

    Ingredients:

    Water, PPG-4 Ceteth-20, dipropylene glycol, carboxymethyl chitosan succinamide, sodium lysine dilauroyl glutamate, castor oil, jojoba seed oil, shea butter, ceramide-2, cholesterol, etc.

  • Question : Order not receivedSep 25, 2017

    I sent 3 queries to you about my orders which I have not received to date. The orders were placed on 14 Sept. I received 2 replies from you but those were the same standard replies and did not answer my question about what is happening to my order and when will I receive them. Please reply to my account directly asap.

    Answer : [Re] Order not received

    Thank you for inquiry. We are sorry to keep you waiting. We will check your order status. If your order is stopped, we will re-arrange it soon. We are grateful for your under standing. If you have a question, please feel free to question. Many Thanks,

    Question : [Re] Order not received

    Please reply properly! When will i receive my order?

    Answer : [Re] Order not received

    Thank you for reply. We think you can get this week. We are sorry to keep you waiting. If you have a question, please feel free to question Many Thanks,

  • Question : Inquiry for the item from jid****Sep 15, 2017

    What would u recommend if i have dry and splits hair but oily scalp?

    Answer : [Re] Inquiry for the item from jid****

    Thank you for inquiry. DUNE shampoo and DUNE treatment recommended. These are high spec products. Many hair troubles can be solved. If you have a question, please feel free to question. Many Thanks,

  • Question : Items not received, please adviseAug 24, 2017

    The items was ordered more than 2 weeks and I have not receive the items, please advise thanks.

    Answer : [Re] Items not received, please advise

    Thank you for your inqury.
    We are sorry for keep you waiting so long.
    Fro customer's ordder,expected shipping date is 08/25.
    And the follow-up/tracking number will usually be issued on the next day of the shipping date.
    Please wait a while until the status updates.


    :About the delivery delay
    Because of Japanese national holiday week(08/11-15)
    all orders and operation had been stopped.
    And also since the manufactures took holidays,item arrival has also delayed.
    We will make there isn't anything like this from now on.And will explain cleaar so as not to make trouble for customers.


    If you have a question,please let us know.
    Thank you.

  • Question : Inquiry for the item from lyn****Aug 16, 2017

    Hi,
    I noticed the Seaweed Oil & Seaweed serum is the same price?


    Thanks!

    Answer : [Re] Inquiry for the item from lyn****

    Thank you for your inquiry.
    Yes,Both of price is the same:S$34.90
    If you have a quetion,please let us know.Thank you.

+View all Notice, FAQ, Q&A >>
Limited 20 packs!! FREE SHIPPING★BUY $90 FREE SHIPPING★Naka Kirei Enzyme 30 tablets!!
Limited 20 packs!! FREE SHIPPING★BUY $90 FREE SHIPPING★Naka Kirei Enzyme 30 tablets!!
Item Q&A
  • Question : Inquiry for the item from sim****Sep 26, 2017

    One day take 6 capsules. One month supply is how much. I nvr seen a supplemt nd to take so many capsules, is v v costly. Most important does it work is still a v big question???

    Answer : [Re] Inquiry for the item from sim****

    Thank you for inquiry. Can you check following? Recommendation is "2 capsules per day, before lunch and before dinner" If you have a question, please feel free to question. Many Thanks,

    How to take:
    Take 1-6 capsules per day with lukewarm water.

    -Examples-
    2 capsules per day, before lunch and before dinner
    3 capsules per day, before each 3 meal
    6 capsules per day, 2 capsules before each 3 meal
    1 capsule per day, 1 capsule before dinner

  • Question : Inquiry related delivery from sie****Sep 13, 2017

    I will order if item can be sent by normal mail.

    Answer : [Re] Inquiry related delivery from sie****

    Thank you for inquiry. We ship all items by Qxpress. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry related delivery from gra****Aug 30, 2017

    I buy 2 packs but charge shipping fees 2 times.
    I thought buy more than $90 free shipping

    Answer : [Re] Inquiry related delivery from gra****

    Thank you for your inquiry.
    If you buy 2pcs of nakakirei enzyme,shipping free will be applied.
    If there is a error,we will refund shipping cost later.
    Could you tell us your order number after your purchase?

    If you have a question,please let us know.
    Thank you.

  • Question : Inquiry for the item from ali****Aug 26, 2017

    Can it be taken while during pregnancy?

    Answer : [Re] Inquiry for the item from ali****

    Thank you for your inquiry.
    According to the manufacture,it can be taken during pregnancy.
    It contains 100% natural ingredients.

    If you have a question,please let us know.Thank you.

  • Question : Inquiry for the item from eil****Aug 24, 2017

+View all Notice, FAQ, Q&A >>
★BUY $90 FREE SHIPPING★Chocola BB Lucent C 180 tablets!!
★BUY $90 FREE SHIPPING★Chocola BB Lucent C 180 tablets!!
Item Q&A
  • Question : Inquiry for the item from kel****Sep 26, 2017

    Hi seller
    Is the product authentic?

    Answer : [Re] Inquiry for the item from kel****

    Thank you for inquiry. Yes, of course. We ship all items from Japan directly. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry from lee****Sep 20, 2017

    Hi

    May I know your store is it same as dreambook 58?

    Answer : [Re] Inquiry from lee****

    Thank you for reply. It is a store that sells another category item. If you have a question, please feel free to question. Many Thanks

  • Question : Inquiry for the item from jen****Aug 21, 2017

    Hi seller , the 20% discount can use for chocola BB product ?

    Answer : [Re] Inquiry for the item from jen****

    Thank you for your inquiry.
    We are sorry for having confused .
    20% shop coupon can be used for DHC and Hoyu products.

    If you have a question,please let us know.
    Thank you.

  • Question : Inquiry for the item from eif****Aug 07, 2017

  • Question : Inquiry for the item from lam****Jul 30, 2017

    Hi,

    Suitable for vegetarians ?

    Answer : [Re] Inquiry for the item from lam****

    Thank you for your inquiry.
    Please refer to the ingredient list:

    Ascorbic acid (Vitamin C) 600 mg
    L-cysteine 240 mg
    Riboflavin phosphate ester sodium (vitamin B 2 phosphate) 15 mg
    Pyridoxine hydrochloride (vitamin B 6) 20 mg
    Nicotinic acid amide 25 mg
    Succinic acid d - α - tocopherol (natural type vitamin E) 100 mg
    Talc, hydroxypropyl cellulose, oxidation titanium, stearic acid Mg, cellulose, HIPUROMEROSU and macrogoal

    Thank you.

+View all Notice, FAQ, Q&A >>
★SALE★FANCL Powder Foundation Bright UV-up Case Set!! Direct from Japan!!
★SALE★FANCL Powder Foundation Bright UV-up Case Set!! Direct from Japan!!
Item Q&A
  • Question : Inquiry for the item from jas****Sep 17, 2017

    Dear seller, i bought yellow beige light a few time from you but i realise the shade is abit light. Can i chk with you what is the one shade darker? Is it medium beige? Do you have the shade tone as the picture attached.

    Answer : [Re] Inquiry for the item from jas****

    Thank you for inquiry. The darker item are 04, 05, 06. Please see the attached picture. The right side is darker color. If you have a question, please feel free to question. Many Thanks,

    04:Beige medium
    05:Yellow Beige Medium
    06Beige Dark

    Question : [Re] Inquiry for the item from jas****

    The above picture that i attached the colour shade is more similar to which one? I worry that No. 4 may be too dark. Do you any sample for shade No. 4? As i will be ordering the foundation fm you after you reply.

    Answer : [Re] Inquiry for the item from jas****

    Thank you for reply. We don't have good image. Sorry. Can you check attachment? This is 04 color. If you have a question, please feel free to question. Many Thanks,

    Question : [Re] Inquiry for the item from jas****

    Anyway i have already order shade No. 3. Is ok will try out the shade No. 4 on the next purchase. Thank you

    Answer : [Re] Inquiry for the item from jas****

    Thank you for reply and your order. Please wait until shipping. If you have a question, please feel free to question. Many Thanks,

  • Question : [About Item] Related InquiriesMar 19, 2017

    Hi noted that this is in the same shipping grp as the fancl cleansing oil. However when i purchased 2 bright up plus 1 bottle cleansing oil, i am still charged $3 shipping fees? Then they are actually not in the same shipping grp??

    Answer : [Re] [About Item] Related Inquiries

    Thank you for inquiry. Yes, they are not the same shipping group. But if you buy 3 items, we will refund $3 shipping fee. Are you ok? If you have a question, please feel free to question. Many Thanks,

    Question : [Re] [About Item] Related Inquiries

    Ok can. But can i order in 2 separate orders (sent to same address)? I.e 2 bright up in 1 order and 1 bottle cleansing oil in the other order. So you would refund me the shipping fee for the cleansing oil?

    Answer : [Re] [About Item] Related Inquiries

    Thank you for your repoly.
    Yes,we can.But please clarify all of your order number for us to seombine shippment.

    If you have a question,please feel free to ask us.Thank you.

    Question : [Re] [About Item] Related Inquiries

    Sorry just to clarify, i was charged $6 shipping fees when i tried to purchase 2 bright up n 1 cleansing oil . So you are saying you would only refund me $3 shipping fees instead of $6? Even though my total purchases is close to $120?

    Answer : [Re] [About Item] Related Inquiries

    Thank you for inquiry.
    Ok,we will refund $6 shipping fee if you order like that.
    Please let us know your order no later.
    Thank you very much.

    Question : [Re] [About Item] Related Inquiries

    I have actually already placed my order under another account. Order no 210947223. Saw that you have already sent the items out before receiving your reply here.

    Answer : [Re] [About Item] Related Inquiries

    Thank you for your reply.
    We confirmed Order no210947223 :1pcs of FANCL Powder Foundation Bright UV.
    But please tell us all of your order number before we ship out your parcel.After shippment,we could not combine the item and refund shipping fee.

    If you have a question,please let us know.
    Many thanks.

    Question : [Re] [About Item] Related Inquiries

    So if i placed another order now for the cleansing oil, still in time to ship out together?

    Answer : [Re] [About Item] Related Inquiries

    Thank you for reply.
    Yes ,we can ship out together.
    We stopped the shippment for Order no210947223 now.

    After you make payment for cleansing oil,please let us know the order number.
    Many thanks.

    Question : [Re] [About Item] Related Inquiries

    Will update you on the order number by tonight
    Thanks

    Answer : [Re] [About Item] Related Inquiries

    Noted.
    Thank you.

    Question : [Re] [About Item] Related Inquiries

    Hi have placed my order. Please ship all the following orders:

    211433558
    210947223
    210947224

    As promised, you would refund the $6 shipping fees paid. Thanks.

    Answer : [Re] [About Item] Related Inquiries

    Thank you for your reply.
    We already refund S$6 for your Qoo10 account.
    Please confirm it.It may take a time to reflect.
    If you have a question,please let us know.Thank you.

  • Question : [About Item] Related InquiriesMar 05, 2017

    Hi Please tell me what is the equivalent shade as AL 2 ?

    I bought this (AL 2 ) from Fancl Japan or Hong Kong.

    Answer : [Re] [About Item] Related Inquiries

    Thank you for your inquiry.
    We are asking for FANCL japan now.please wait a while.

  • Question : Lightest shadeOct 31, 2016

    Hi, I'm looking at the lightest shade as I'm quite fair, can you advise which shade is the lightest, thanks

    Answer : [Re] Lightest shade

    Thank you for inquiry.
    I think "Pink Beige" is the lightest.If you have a question,please feel free to ask us.Thank you.

  • Question : caseOct 28, 2016

    dear seller can the refill fit into old case froom fancl? mine case is white in color

    Answer : [Re] case

    Thank you for inquiry,
    Not for sure,but if you use fancl foundation case I think so.
    If you have a question,please feel free to ask us.Thank you.
    http://www.fancl.co.jp/Items/Detail?category=01&item_code=3216-01

+View all Notice, FAQ, Q&A >>
★GSS OFFER!★ Yakult AOJIRU No Meguri Ooita Young Barley Grass 225g 7.5g×30 stick!!
★GSS OFFER!★ Yakult AOJIRU No Meguri Ooita Young Barley Grass 225g 7.5g×30 stick!!
Item Q&A
  • Question : Inquiry for the item from din****Sep 24, 2017

  • Question : Inquiry for the item from air****Jul 31, 2017

    To be consume before or after meal? Can have 2 satchets at one go?

    Answer : [Re] Inquiry for the item from air****

    Thank you for your inquiry.
    Best tining is defferent according on yout purpose.
    For your health: before meal
    For your skin beauty:befor go to bed

    Please consume 1satchet a day.
    Thank you.

  • Question : Inquiry for the item from jan****Jul 25, 2017

    Can I know what is the min age to take?. How is the taste? During menstrution can take this?. Tks.

    Answer : [Re] Inquiry for the item from jan****

    Thank you for your inquiry.
    It can be taken regardless of gender or age.
    Since the main ingredient is Barley young leaves,
    we can drink without particularly feeling grassy smell and bitter taste.
    Thank you.

    Question : [Re] Inquiry for the item from jan****

    Can drink during menstruction?

    Answer : [Re] Inquiry for the item from jan****

    Yes,you can drink it during the period.
    Thank you.

    Question : [Re] Inquiry for the item from jan****

    When is the best time to drink the bartley grass drink? Does it help constipation? Tks.

    Answer : [Re] Inquiry for the item from jan****

    Thank you for your inquiry.
    Yes,it will help constipation.
    Since bartley grass are food products, you can consume it anytime.

    Thank you.

  • Question : [About Item] Related InquiriesMar 09, 2017

    How to consume? 1 sachet with 200ml water per day or 2 sachets with 200ml per day?

    Answer : [Re] [About Item] Related Inquiries

    Thank you for your inquiry.
    1 sachet with 100ml water x 1~2 sachets per day.
    Thank you.

  • Question : [Others] Related InquiriesDec 14, 2016

    Suitable for vegetarian?

    Answer : [Re] [Others] Related Inquiries

    Thank you for your inquiry.
    Please refer to ingredients.If you have a question,please feel free to ask us.Thank you.


    Ingredients:
    (Dextrin, Barley Grass Extract), Galacto-Oligosaccharides, Water-Soluble Dietary Fiber, Barley Grass Extract Dextrin


    Ingredients:
    Kale extract powder (dextrin, kale extract), galactooligosaccharide,guarbean enzyme degradation products (dietary fiber)

+View all Notice, FAQ, Q&A >>
BIG Bottle 480ml NAKANO FOLIAGE EX Scalp Essence! For growing thicker stronger healthier hair!
BIG Bottle 480ml NAKANO FOLIAGE EX Scalp Essence! For growing thicker stronger healthier hair!
Item Q&A
  • Question : Inquiry for the item from orc****Sep 25, 2017

    May i know whether i can use common regular type of plastic hard bottle to refill this essence?

    Answer : [Re] Inquiry for the item from orc****

    Thank you for inquiry. We think it is no problem. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry for the item from orc****Sep 13, 2017

    Hi is the scalp essence EX Red 480ml come with Hard Big Bottle?

    Answer : [Re] Inquiry for the item from orc****

    Thank you for inquiry. Hard bottle type does not seem to be sold from manufacturer. If you have a question, please feel free to question. Many Thanks,

★BUY $40 FREE SHIPPING★ SHISEIDO STAGE WORKS Fluffy Curl Mist  150ml!  Directly Shipped from Japan!
★BUY $40 FREE SHIPPING★ SHISEIDO STAGE WORKS Fluffy Curl Mist 150ml! Directly Shipped from Japan!
Item Q&A
  • Question : fluffy curl mistSep 22, 2017

    hi, if I want to add volume and look curl look, can I use this product?

    Answer : [Re] fluffy curl mist

    hi, forget to ask is this for guys also as i dun have a curly hair.

    Question : [Re] fluffy curl mist

    Thank you for inquiry. Yes, this product is recommended. And men can also use this. If you have a question, please feel free to question. Many Thanks,

    Answer : [Re] fluffy curl mist

    Hi, so this product can be applied to make it look curly right eventhough I don't have a curl hair. will this product add volume? do I need to blow dry the hair after I apply? can this be used together with the powder shake?

    Question : [Re] fluffy curl mist

    Thank you for reply. Yes, can you check following site? Sorry, it is only Japanese. And you have to add heat with a hairdryer or curler. We do not recommend using it with the powder shake. If you have a question, please feel free to question. Many Thanks,

    https://www.pro.shiseido.co.jp/styling/fluffycurlmist.html

  • Question : Inquiry for the item from blu****May 29, 2017

    What is the difference between geely shake and fluffy mist?

    Answer : [Re] Inquiry for the item from blu****

    Thank you for your inquiry.

    Geely shake is jelee type and recommended for parmed hair.
    Fluffy mist is mist type and recommended for curl hair.(people who use hair iron)
    If you have a question,please let us know.Thank you.


★SALE★[HOYU] 2Set Price !! Hoyu Professional Medilook Scalp Shampoo 500ml / Scalp Aging Care/ Thinin
★SALE★[HOYU] 2Set Price !! Hoyu Professional Medilook Scalp Shampoo 500ml / Scalp Aging Care/ Thinin
Item Q&A
  • Question : Inquiry from Rac****Sep 24, 2017

    Why I cannot use your coupon?

    Answer : [Re] Inquiry from Rac****

    Thank you for inquiry. Which coupon? 7% coupon if only for Fancl. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry for the item from ama****Sep 21, 2017

    Hi regarding the hair Tonic, I cannot just select 1 quantity?

    Answer : [Re] Inquiry for the item from ama****

    Thank you for inquiry. We are sorry, this is 2 bottle. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry related delivery from jes****Aug 28, 2017

  • Question : Inquiry for the item from pea****Aug 03, 2017

    Hi
    For the scalp clean how do I apply it ? Should it be use daily or once a week ?

    Answer : [Re] Inquiry for the item from pea****

    Thank you for your inquiry.
    Please apply it on the scalp directly. Massage with finger tips and wash off.
    You can use daily.

    If you have a question,please let us know.Thank you.

  • Question : Inquiry for the item from wen****Jul 24, 2017

    Hi, I have oily scalp and lose hair as a result. Which one should i use?

    Answer : [Re] Inquiry for the item from wen****

    Thank you for inquiry. Shiseido adenovital is recommended. Can you check following site? If you have a question, please feel free to question. Many Thanks,

    http://list.qoo10.sg/item/SHISEIDO-NEW-BUY-90-FREE-SHIPPING-AWARD-WINNING-SHISEIDO-PROFESSIONAL/428228587

+View all Notice, FAQ, Q&A >>
★2buy Free shipping★ ITs DEMO Pokemon cosmetics 2016
★2buy Free shipping★ ITs DEMO Pokemon cosmetics 2016
Item Q&A
  • Question : 2017 itemSep 18, 2017

    Hi seller, will you bring in new 2017 items?

    Answer : [Re] 2017 item

    Thank you for inquiry. Is this? If so, we can sell it. If you have a question, please feel free to question. Many Thanks,

    Question : [Re] 2017 item

    Yes! Will you be able to sell it?

    Answer : [Re] 2017 item

    Thank you for reply. Can you check following site? We have registered it. If you have a question, please feel free to question. Many Thanks,

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=481469336

  • Question : [About Item] Related InquiriesFeb 13, 2017

    So the lip tint 903 is still available right?

    Answer : [Re] [About Item] Related Inquiries

    Thank you for reply.
    There is littele stock now.We can sell lip tint903 while stocks last.
    Thank you.

  • Question : [About Item] Related InquiriesFeb 11, 2017

    HI. For the lip tint, can I know the name of the colour for all three? Thank you

    Answer : [Re] [About Item] Related Inquiries

    Thank you for your inquiry.
    903 prum red
    901 pure red
    902 rose pink
    We are sorry but 901 pure red and 02 rose pink are sold out now.If you have a question,please let us know.Thank you.

  • Question : Not in the package deliverySep 28, 2016

    Hi, I have purchased this item together with 3 other items but this item is missing from the rest. Please have a check with your inventory if this one item is not delivered.

    Thank you

    Sincerely,
    Darryl

    Answer : [Re] Not in the package delivery

    Thank you for inquiry.
    We are sorry for inconvenient.
    Could you send picture of shipping label?We will check it.
    If you have a question,please feel free to ask us.Thank you.

  • Question : Will you get the other range too?Aug 08, 2016

    Hi I just wanted to know if youll get the lip balm and powder too?

    Answer : [Re] Will you get the other range too?

    Thank you for inquiry.
    We have only small stocks of lip balm and tint now.If you have a question,please feel free to question,Thank you.
    http://list.qoo10.sg/g/481469336

★FREE SHIPPING★ phiten Crystal Necklace! Directly Shipped from Japan!
★FREE SHIPPING★ phiten Crystal Necklace! Directly Shipped from Japan!
Item Q&A
  • Question : Inquiry for the item from chr****Sep 10, 2017

    Hi do u have a picture?

    Answer : [Re] Inquiry for the item from chr****

    Thank you for inquiry. Can you check? If you have a question, please feel free to question. Many Thanks,

    Question : [Re] Inquiry for the item from chr****

    Hi which item name is this? And the price? Couldn't find it on search.

    Answer : [Re] Inquiry for the item from chr****

    Thank you for reply. phiten Crystal Necklace. This is item of this product page. Can you check following? If you have a question, please feel free to question. Many Thanks,

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=451805575

  • Question : PHOTOMay 04, 2017

    Hi, do u have item photo?

    Answer : [Re] PHOTO

    Thank you for inquiry. Yes, can you check it? We have 40cm and 50cm. If you have a question, please feel free to question. Many Thanks,

★BUY $90 FREE SHIPPING★King blade X10III Shining
★BUY $90 FREE SHIPPING★King blade X10III Shining
Item Q&A
  • Question : When is my king blade coming?Sep 23, 2017

  • Question : order no.197602730Dec 08, 2016

    It has been quite few days. My item still not able to be shipped?

    Answer : [Re] order no.197602730

    Thank you for your inquiry.
    We are sorry for keep you waiting.
    Your item is on back order now.We will send out as soon as possible.If you have a question,please feel free to ask us.Thank you.

  • Question : stockNov 28, 2016

    Hi, do you have stock for king blade x10iii neo shining now?

    Answer : [Re] stock

    Thank you for your inquiry.
    Yes,We have stocks of " king blade x10iii neo shining"
    If you have a question,please feel free to ask us.Thank you.

  • Question : King blade x10 III Shining and Neo ShiningApr 29, 2016

    Can you advice me the difference between King blade x10 III Shining and Neo Shining?

    Answer : [Re] King blade x10 III Shining and Neo Shining

    Thank you for inquiry. Neo Shining is New ver. Old type seems to have failure. So, failure has been remedied. If you have a question, please feel free to question. Many Thanks,

  • Question : Arrival dateMar 29, 2016

    Hello, My friend has helped me order the King blade x10 iii with his account on 20th March but it has not arrived yet, may i confirm with you a rough date of arrival?

    Answer : [Re] Arrival date

    Thank you for inquiry. We are sorry to keep you waiting. Can you tell me your order number? We will check it. If you have a question, please feel free to question. Many Thanks,

    Question : [Re] Arrival date

    Sorry about that, the cart number is 101547471

    Answer : [Re] Arrival date

    Thank you for reply. We are sorry to keep you waiting. You can check delivery situation at your order history. Can you check it? If you have a question, please feel free to question. Many Thanks,

    Question : [Re] Arrival date

    The history only shows that it has not arrived yet but is it possible for you to help me check the arrival date? Both the comments and the qxpress time table say that it will be delivered within one week, but I have already ordered for 10 days.

    Answer : [Re] Arrival date


    Thank you for reply,
    I checked your Tracking number.
    JPSG145951
    You can check the tracking by following link.
    Thank you for your understanding and corporation.

    https://track.aftership.com/qxpress/JPSG145951

    Question : [Re] Arrival date

    Sorry about the trouble, i think i mistook order no. with cart no. The order no. is 167113086. Could you please help he check again? Thank you

    Answer : [Re] Arrival date


    Thank you for reply.
    We checked by using your correct order number already,
    If you have any question,feel free to question.Manu thanks.

    Question : [Re] Arrival date

    So when I can receive it? can you please send me the link?

    Answer : [Re] Arrival date


    Thank you for reply,
    This is your tracking that i send last time.
    Thank you.

    https://track.aftership.com/qxpress/JPSG145951

    Question : [Re] Arrival date

    Isn't this the old one, with the wrong order number. Can I have the new link?

    Answer : [Re] Arrival date


    Thank you for inquiry,
    ok,i send new link.But You also can check your tracking at Qxpress site.Thank you.

    http://www.qxpress.asia/eng/html/customer_tracking_view.html?value=JPSG145951

★OUTLET MAX 50%OFF★ Chocola BB plus 180 / 250 tablets! Directly Shipped from Japan!
★OUTLET MAX 50%OFF★ Chocola BB plus 180 / 250 tablets! Directly Shipped from Japan!
Item Q&A
  • Question : ItemSep 23, 2017

★BUY $90 FREE SHIPPING★LITS Shape Moist Essence 30ml All series!!
★BUY $90 FREE SHIPPING★LITS Shape Moist Essence 30ml All series!!
Item Q&A
  • Question : Inquiry for the item from lee****Sep 23, 2017

    Hi

    May I know what is shape moist rich lotion 150ml do to the skin? How to use? Is it under the brand of Lits?

    Answer : [Re] Inquiry for the item from lee****

    Thank you for inquiry. It spreads through the stratum corneum and moisturizes your skin. Yes, it is under the brand of Lits. If you have a question, please feel free to question. Many Thanks,

★BUY $40 FREE SHIPPING★flowfushi mote mascara/eyelashes
★BUY $40 FREE SHIPPING★flowfushi mote mascara/eyelashes
Item Q&A
  • Question : Enquiry on One Lift UpSep 11, 2017

    Hi Seller, I saw an enquiry about the Mote Mascara One Lift Up. Im currently looking for it too.
    Will you be bring it in too? Thank you for your reply.

    Answer : [Re] Enquiry on One Lift Up

    Thank you for inquiry. Yes, we can sell it. We have added to option. Can you check? If you have a question, please feel free to question. Many Thanks,

    Question : [Re] Enquiry on One Lift Up

    Thanks Seller. Do you have one lift up in black? I saw that you have added navy black and brown,

    Answer : [Re] Enquiry on One Lift Up

    Thank you for inquiry. Yes, we can sell. Can you check following site? We have added to the option. If you have a question, please feel free to question. Many Thanks,

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=479673479

  • Question : Inquiry for the item from wee****Sep 09, 2017

    Do u sell the mote mascara one lift up?

    Answer : [Re] Inquiry for the item from wee****

    Thank you for inquiry. Yes, we can sell it. Can you check option? We have added One Lift Up. If you have a question, please feel free to question. Many Thanks,

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=479673479

    Question : [Re] Inquiry for the item from wee****

    Ok thanks. I will buy next time. Just bought from another seller over the weekend.

    Answer : [Re] Inquiry for the item from wee****

    Thank you for reply. Oh, we are waiting for your order. Thank you

NEW! ★BUY $90 FREE SHIPPING★Award-Winning SHISEIDO Professional Shampoo/Conditioner 1000mL!
NEW! ★BUY $90 FREE SHIPPING★Award-Winning SHISEIDO Professional Shampoo/Conditioner 1000mL!
Item Q&A
  • Question : Inquiry for the item from pwi****Sep 21, 2017

    Hi do you sell conditioner too? Or is it that I don't need to use conditioner? Just treatment?

    Answer : [Re] Inquiry for the item from pwi****

    Thank you for inquiry. Conditioner is not on sale from manufacturer. So we can' sell it. Sorry. So we think you don't need to use conditioner. If you have a question, please feel free to question. Many Thanks,

  • Question : May I know which one to getSep 19, 2017

    Hi seller,

    which one should I get for
    1) rebond-ed hair with oily scalp , dry ends, dandruff
    2) color-ed hair with oily scalp , dry ends

    Thanks

    Answer : [Re] May I know which one to get

    Thank you for inquiry. Fuente Forte series is recommended. It helps to improve the scalp environment. That will give you healthy hair. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry related delivery from Cha****Sep 15, 2017

    Hi sellers, I just placed an order with you and want to confirm that the package can be delivered within the estimated delivery time (3-6 day), I am planning on bringing these items with me back to the U.S in 11 days. If there might be any possibilites for delay, please let me know asap. Thank you.

    Answer : [Re] Inquiry related delivery from Cha****

    Thank you for inquiry. We are sorry, we can't say for sure. That is a schedule of the standard. We will ship as soon as possible. If you have a question, please feel free to question. Many Thanks,

  • Question : Adenovital Scalp TreatmentSep 08, 2017

    Hi seller,

    So you have Adenovital Scalp Treatment? i cannot find in the option.

    Answer : [Re] Adenovital Scalp Treatment

    Thank you for inquiry. Sorry, we don't sell it. Because it is flammable. We can't deliver it by plane... If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry for the item from mta****Aug 31, 2017

    May i know any paraben or DEA ingredients in e shampoo?

    Answer : [Re] Inquiry for the item from mta****

    Thank you for your inquiry,
    We checked the ingredient for
    SHISEIDO Professional Fuente Forte ,Luminoforce and Aqua Intensive ,but there isn't "paraben and DEA"
    If you want to know another range,please let us know.
    Thank you.

+View all Notice, FAQ, Q&A >>
★BUY $40 FREE SHIPPING★Minami Slimming Pill 75sachets for 2.5months!!
★BUY $40 FREE SHIPPING★Minami Slimming Pill 75sachets for 2.5months!!
Item Q&A
  • Question : Inquiry related delivery from nic****Sep 21, 2017

    If my problem if tummy and tight, red or yellow is more suitable for me?

    After payment will take how long I can receive my item?

    Answer : [Re] Inquiry related delivery from nic****

    Thank you for inquiry. The recommendation is yellow. It takes about 3-6 days from shipping. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry for the item from jv_****Sep 19, 2017

    hi how to apply 10%off?

    Answer : [Re] Inquiry for the item from jv_****

    Thank you for inquiry. That coupon is only for Dr. schooll. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry for the item from col****Aug 16, 2017

    Is this safe for consumption? Also can other healthy supplements be taken in these 2.5 mths programme?

    Answer : [Re] Inquiry for the item from col****

    Thank you for your inquiry.
    Yes,it is safe for consumption.
    Cstomer can take other SUPPLEMENT with this supplement together.
    If you have a question,please let us know.Thank you.

  • Question : Inquiry for the item from myg****Aug 07, 2017

    Hi, is this product are direct from Japan and is Authentic product?

    Answer : [Re] Inquiry for the item from myg****

    Thank you for your inquiry.
    Yes,we get the products in Japan and send from Japan directly.
    All products ate 100% authentic.
    Thank you.

  • Question : Inquiry for the item from teo****Jul 26, 2017

    Hi seller , wat is the difference between the red and yellow slimming pills ?? THKS.

    Answer : [Re] Inquiry for the item from teo****

    Thank you for your inquiry.

    The main ingredients is little different.
    The main ingredients for the yellow one is Mineral,Amino acid and relax harb.
    It is effective for suger,fat and constipation.

    On the other hand, The main ingredient for the red one is Scholar(aroe).
    And main effect is constipation.

    If you have a question,please let us know.Thank you.

+View all Notice, FAQ, Q&A >>
★BUY S$90 FREE SHIPPING★ phiten METAX TAPE 50 marks! Directly Shipped from Japan!
★BUY S$90 FREE SHIPPING★ phiten METAX TAPE 50 marks! Directly Shipped from Japan!
Item Q&A
  • Question : Inquiry for the item from ext****Sep 19, 2017

★BUY $40 FREE SHIPPING★Shiseido Professional Crystallizing Qurl Ideal hot perm 400g
★BUY $40 FREE SHIPPING★Shiseido Professional Crystallizing Qurl Ideal hot perm 400g
Item Q&A
  • Question : Inquiry for the item from sha****Sep 20, 2017

  • Question : Emulsion and LotionSep 07, 2017

    Hi. What is the difference between emulsion and lotion neutralizer?

    Answer : [Re] Emulsion and Lotion

    And do you sell CREATOR QURL HP too? Thank you.

    Question : [Re] Emulsion and Lotion

    Thank you for inquiry. Yes, we can sell it. Can you check? Is this? Neutralizer has a function to neutralize hair during perming. This is a necessary step for perming. If you have a question, please feel free to question. Many Thanks,

    Answer : [Re] Emulsion and Lotion

    yes this one! is there a link to purchase?

    Question : [Re] Emulsion and Lotion

    Thank you for reply. Can you check following site? If you have a question, please feel free to question. Many Thanks,

    http://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=552562016

    Answer : [Re] Emulsion and Lotion

    Alright! By the way, I just bought the salon program treatment from you. How do I use it? There is no instruction. Thank you.

    Question : [Re] Emulsion and Lotion

    Thank you for inquiry. Usage is the same as general product. Please use it after Salon Program shampoo. If you have a question, please feel free to question. Many Thanks,

1+1★2 SET SANA NewBorn W Brow EX 3 IN 1 Eyebrow Pencil Long Lasting Makeup Eyebrow Pencil
1+1★2 SET SANA NewBorn W Brow EX 3 IN 1 Eyebrow Pencil Long Lasting Makeup Eyebrow Pencil
Item Q&A
  • Question : Inquiry for the item from swe****Sep 20, 2017

    Hi, what's the expiry date for your current batch of B10 and how long is the shipping time? Thx!

    Answer : [Re] Inquiry for the item from swe****

    Thank you for inquiry. The expiration date is December 2018. And it takes about 3-6 days from shipping. If you have a question, please feel free to question. Many Thanks,

  • Question : eyebrow pencil 1 + 1 (2 sets)Apr 26, 2017

    Hi ,

    May I check the price S$17.90 x 2 sets, S$35.80 for 4 pieces?

    pls reply as soon as possible .

    Thanks.

    Answer : [Re] eyebrow pencil 1 + 1 (2 sets)

    Can reply by today please ?

    Thanks

    Question : [Re] eyebrow pencil 1 + 1 (2 sets)

    Thank you for your inquiry.
    2pieces is for S$35.80.

    If you have a question,please let us know.Thank you.

★SALE★Shiseido Bravas Hair Tonic 180ml For Him!! Prevents dandruff/ itchiness/ and loss of hair!!
★SALE★Shiseido Bravas Hair Tonic 180ml For Him!! Prevents dandruff/ itchiness/ and loss of hair!!
Item Q&A
  • Question : Inquiry related delivery from jun****Sep 09, 2017

    Hi
    Can you please advise on the status of these shipments with order / card numbers as followed which are placed by Qoo:

    Cart numbers:
    · 112980299
    · 112980061
    · 112979899
    · 112980019

    Order numbers:
    · 227641465
    · 227640309
    · 227639500
    · 227640073

    Orders were made on 1 Sept 2017 , which is more than a week ago. Thank you.

    Answer : [Re] Inquiry related delivery from jun****

    Thank you for inquiry. We are sorry for the inconvenience. We shipped your order last Wednesday. The tracking number does not seem to be reflected in Qoo10 system. So we will check to Qxpress. Please wait until their reply. If you have a question, please feel free to question. Many Thanks,

    Question : [Re] Inquiry related delivery from jun****

    I have received your delivery with thanks.

    Answer : [Re] Inquiry related delivery from jun****

    Thank you:)

Limited 50 pieces★BUY $40 FREE SHIPPING★MUCOTA DYNA for Straight Hair!!
Limited 50 pieces★BUY $40 FREE SHIPPING★MUCOTA DYNA for Straight Hair!!
Item Q&A
  • Question : Mucota DynaSep 20, 2017

    Hi! Does Mucota Dyna products has an expiration?

    Answer : [Re] Mucota Dyna

    Thank you for inquiry. Basically it is not. If you open it please use it as soon as possible. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry for the item from ang****Sep 10, 2017

    Can this be used before or after hair dye?

    Answer : [Re] Inquiry for the item from ang****

    Thank you for inquiry. Can you check following? If you have a question, please feel free to question. Many Thanks,

    So how do you use these MUCOTA DYNA products?

    mucota-dyna-how-to-use

    1) After shampooing, dry your hair with a towel, and apply and leave MUCOTA DYNA First Type for 15 minutes.

    CAT/CCA: Massage the treatment by starting from the roots of the hair.
    CA: Apply on the parts where the hair is already straight.

    Note: the effect is better by putting a Saran Wrap on the applied areas.

    2) Wash off the First Type and dry with a dryer. Straighten the hair out with hair iron.

    3) Apply and leave the Second Type for about 10 minutes, then wash off.

    Note: the straightening effect from the treatment lasts longer if you don’t wash your hair for the next 24 hours.

  • Question : Inquiry for the item from sen****Sep 04, 2017

    I have curly dry frizzy coloured Damaged n hard crunch hair. Which one to choose

    Answer : [Re] Inquiry for the item from sen****

    Thank you for inquiry. We sent you about our blog post. Can you check following? If you have a question, please feel free to question. Many Thanks,

    CA

    This is recommended for anyone who straightens or rebonds his or her hair. It helps to maintain the straightness in the hair, and softens hair that has harden up.

    mucota-dyna-treatment-cca

    CCA

    This is recommended for anyone who has hard-to-control hair or very dry hair. It will also help grow shiny hair.

    mucota-dyna-treatment-cat

    CAT

    This is recommended for hair that is damaged from perming or colouring. It strengthens the hair from the roots to give hair a soft texture.

    Second Type
    mucota-dyna-treatment-after

    AFTER

    This MUCOTA DYNA Treatment matches any of the Type 1 products. It is formulated with tea leaves essence, and has the benefits of moisturising and ridding of any smells.

  • Question : Fizzy and Curly HairAug 29, 2017

  • Question : Inquiry for the item from chr****Aug 27, 2017

    Hi I have natural curl with a lot of fly away. fine limp hair and oily scalp which do you recommend? My hair is coloured also I had done similar Argan hair treatment at salon before and would like to try dIY myself next round .. but I dunno if I should get Cat or Cca since my hair like fits both description ??

    Answer : [Re] Inquiry for the item from chr****

    Thank you for your inquiry.
    If it didn't pass the time from the hair color,We recommend CAT (CAT:for colored hair).
    If not,We think CCA is better.(CCA:for curl hair)


    If you have a question,please let us know.Thank you.

+View all Notice, FAQ, Q&A >>
3 Sets★Lowest Price★TRANSINO White C Whitening Supplement! for Spots Freckles!
3 Sets★Lowest Price★TRANSINO White C Whitening Supplement! for Spots Freckles!
Item Q&A
  • Question : EnquiriesSep 20, 2017

    Dear seller,
    Does it work for brightening the skin? If I have pigment spots around my necklace n body can this supplement work as well?

    Answer : [Re] Enquiries

    Thank you for inquiry. Yes, it is as you say. This product can eliminate spots and freckles. Basically this is a product for the face. But it may be able to expect effects for other parts. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry for the item from pri****Aug 17, 2017

    Is this Transino got approval from Japan? Any side effects?

    Answer : [Re] Inquiry for the item from pri****

    Thank you for your inquiry.
    Which approval do you mean?
    It has been recognized as a third pharmaceuticals and sold in Japan.

    Yes,there is no side effect as far as you follow the usage and dosage instructions.

    If you have a question,please let us know.Thank you.

  • Question : Expiry date?Jun 28, 2017

    Hi, when is the Expiry date? Thanks

    Answer : [Re] Expiry date?

    Thank you for your inquiry.
    The expiry date is 2019.August.
    If you have a question,please let us know.Thank you.

  • Question : Inquiry for the item from Gaz****Jun 07, 2017

    Is it original?

    Answer : [Re] Inquiry for the item from Gaz****

    Thank you for your inquiry.
    Yes, it is ORIGINAL sankyo health care product.
    If you have a question,please let us know.Thank you.

  • Question : HiApr 26, 2016

    Hi, can I know the expire date?

    Answer : [Re] Hi

    Thank you for reply. What do you want to do? Do you want to cancel your order 168119782? Or do you want to order other item? Or do you want to cancel all of order? Many Thanks,

    Question : [Re] Hi

    Would like to cancel!!!

    Answer : [Re] Hi

    Thank you for reply. 171790417 and 171790418 have already canceled. It takes a time to reflect. Please wait a while. If you have a question, please feel free to question. Many Thanks,

★FREE SHIPPING★ phiten RAKUWA NECK X100 Chopper Model 2 colors!  Directly Shipped from Japan!
★FREE SHIPPING★ phiten RAKUWA NECK X100 Chopper Model 2 colors! Directly Shipped from Japan!
Item Q&A
  • Question : Inquiry from koh****Sep 20, 2017

  • Question : Inquiry for the item from chr****Sep 10, 2017

    Hi how long is this necklace in final product? The last one I bought from you was 40cm double turn and it's 18cm final product. I would like to get one more for parent who is quite fat.

    Answer : [Re] Inquiry for the item from chr****

    Thank you for inquiry. Size of this item is 40cm and 50cm. This size is final product. This product does not have to be doubled. If you have a question, please feel free to question. Many Thanks,

  • Question : [About Item] Related InquiriesMar 03, 2017

    Can I wear this while showering? Like is it Okie to contact with water?:3 sorry im total new to this:3

    Answer : [Re] [About Item] Related Inquiries

    Thank you for your inquiry.
    Accordinf phiten official,this will not deteriorate even contact with water.
    However it is recommended to wash off soap well and dry with towel.If you have a question,please let us know.Thank you.

  • Question : [About Item] Related InquiriesJan 11, 2017

    Only phiten authorise dealers can sell phiten products . That's how the buyer knows the product is genuine .
    Are you a authorise dealer of Phiten products ?

    Answer : [Re] [About Item] Related Inquiries

    Thank you for reply. There are no doubts that the products are genuine, even though we are not authorised dealers. We get our Phiten products from trusted sources, which includes walking into Japan's Phiten Main Store to purchase directly. If you have a question, please feel free to question. Many Thanks,

  • Question : [About Item] Related InquiriesJan 11, 2017

    Are you a authorised dealer for phiten neclance products ?

    Answer : [Re] [About Item] Related Inquiries

    Thank you for inquiry. What do you mean? We purchase all goods in Japan and we ship from Japan directly. If you have a question, please feel free to question. Many Thanks,

+View all Notice, FAQ, Q&A >>
★BUY 40 FREE SHIPPING★ phiten RAKU Soft Ribbed Supporter for Elbows and Knees! Directly Shipped from Japan!
★BUY 40 FREE SHIPPING★ phiten RAKU Soft Ribbed Supporter for Elbows and Knees! Directly Shipped from Japan!
Item Q&A
  • Question : item pictureSep 19, 2017

★BUY $40 FREE SHIPPING★Chlorella 900 tablets Detox / Healthy Blood Pressure / Glucose / Cholesterol Levels!!
★BUY $40 FREE SHIPPING★Chlorella 900 tablets Detox / Healthy Blood Pressure / Glucose / Cholesterol Levels!!
Item Q&A