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Q&A board

Q & A Lists
Item Question & Answer
★BUY $40 FREE SHIPPING★ISDG Diet Supplement 爽快酵素 232 Premium 120 capsules/★女人我最大recommend★SOKAI KOSO Premium/232Vegetables EnzymePremium(120tabs)60days/Detox your body!/Original/Diet/Night/Beauty
★BUY $40 FREE SHIPPING★ISDG Diet Supplement 爽快酵素 232 Premium 120 capsules/★女人我最大recommend★SOKAI KOSO Premium/232Vegetables EnzymePremium(120tabs)60days/Detox your body!/Original/Diet/Night/Beauty
Item Q&A
  • Question : Inquiry for the item from guo****Jul 26, 2017

    Dear seller

    I like to order the ISDG enzymes pack, Botanist Shampoo & Treatment. I want to use the 30% discount coupon but the error states that it can only be used for certain brands - FINE JAPAN (please see attached photo).

    Please let me know what are the items that I can use the 30% discount coupon. Please reply by 27 July as the expiry date of the coupon is 27th. Thank you.

    Answer : [Re] Inquiry for the item from guo****

    Another photo

    Question : [Re] Inquiry for the item from guo****

    Thank you for your inquiry.
    30% discount coupon can be used for FINE JAPAN products.
    If you have a quesiton,please let us know.Thank you.

    Answer : [Re] Inquiry for the item from guo****

    How to know if they are FINE JAPAN products?

  • Question : Inquiry for the item from joh****Jul 26, 2017

  • Question : Inquiry for the item from ale****May 05, 2017

    Hi, may I know if drinking tea after taking the enzyme supplements will affect the effect of the enzyme supplements?

    Answer : [Re] Inquiry for the item from ale****

    Thank you for inquiry. I think it will not be affected. But it is recommended to take with water. If you have a question, please feel free to question. Many Thanks,

  • Question : Soukai and beautyFeb 27, 2017

    Just bought this 2 packets from you, how do I consume?

    Answer : [Re] Soukai and beauty

    Thank you for your inquiry.
    Please take 2~4tablets in a day.Taking before meals is recommended for best results.If you have a question,please let us know.Thank you.

  • Question : [About Item] Related InquiriesFeb 02, 2017

    Hi, may I know these products are suitable for men too? My son want to slim down tummy fats which product works well?
    Thank you.

    Answer : [Re] [About Item] Related Inquiries

    Thank you for your inquiry.
    Yes,it is suitable for men too.
    "Exhilarating Enzyme Premium 120 capsules" is basic type.It is also good but your son do exercise or sport,"Diet enzyme Premium 120 capsules" is recommended.If you have a question,please let us know.Thank you.

    Question : [Re] [About Item] Related Inquiries

    Thank you for your reply, will order from u soon.
    Another question I've bought the detox (which is the white pack) and the beauty pack
    which is the pink pack, how do I take them together? Can I take the detox in the
    Morning and the beauty at night? But this way I only take the 2 tabelts each? The
    recommended is 4 tablets each right?

    Answer : [Re] [About Item] Related Inquiries

    Thank you for your inquiry.
    Yes.it will be better to take like that.(take the detox in the
    Morning and the beauty at night)
    According the manufacturer,it is recommended to take 2-4tablets in a day.So if you take 2times in a day,please take 2tablets each.If you have a question,please let us know.Thank you.

+View all Notice, FAQ, Q&A >>
★BUY 90 FREE SHIPPING★ phiten RAKUWA NECK X50 HIGH-END Ⅲ 5 colors!  Directly Shipped from Japan!
★BUY 90 FREE SHIPPING★ phiten RAKUWA NECK X50 HIGH-END Ⅲ 5 colors! Directly Shipped from Japan!
Item Q&A
  • Question : 40 OR 45CMJul 27, 2017

  • Question : accidental purchaseApr 11, 2016

    Hi i just canceled an order. I checked my bank and realised that there are 3 $60 deducted even though the order
    history said two can u check if u received $180 from me?

    Answer : [Re] accidental purchase

    Thank you for inquiry.
    We check the order history,It says one order had requested and one order had canceled,If you have a question,please feel free to question.Many Thanks.

★BUY 90 FREE SHIPPING★ phiten Knee Support Soft Type! Directly Shipped from Japan!
★BUY 90 FREE SHIPPING★ phiten Knee Support Soft Type! Directly Shipped from Japan!
Item Q&A
  • Question : Inquiry for the item from slk****Jul 27, 2017

  • Question : [About Item] Related InquiriesFeb 03, 2017

    Hello seller,
    I am interested in this knee support but i would like to know $49 is for 1 piece or 1 pairs?
    Regards
    Lilian

    Answer : [Re] [About Item] Related Inquiries

    Thank you for your inquiry.
    The price is for 1 piece.If you have a question,pelase let us know.Thank you.

  • Question : Not so rightNov 05, 2016

    ***You make the profit and pass the problem to someone who didn't know anything about this purchase***
    /////So irresponsible!!!???/////

    So after I buy from you, is sayonara from you??
    Whether I faint or somehow doesn't work, you won't be responsible.

    Let's summaries if any buyer buys from you :
    1) YOU are NOT RESPONSIBLE if there are any health complications because you claim you are not the manufacturer
    2) YOU are NOT RESPONSIBLE if the the items the buyers purchase needs repair. We have to fly to Japan and look for the shop in Japan to get it repaired.
    3) What's worst is - we don't even know Phiten in Japan will Honour the purchase
    4) and the best thing everyone asking you whether your necklaces etc are authentic, you point to JIS code - which still doesn't proof that the
    product is authentic, you point to Phiten in Japan , you point to Phiten in Singapore but never taking the responsibility of a seller

    Answer : [Re] Not so right

    Thank you for your inquiry.

    We said If you are willing to discuss more with us to ensure that our consumers are getting genuine products, please contact us at "master [at] dreambook [dot] ocnk [dot] net”. It’ll be a great opportunity to discuss with you how we can improve our services! Looking forward to your email!

  • Question : DifferenceJun 06, 2016

    What's the difference between the $49 and $57 knee brace?

    Answer : [Re] Difference

    Thank you for inquiry.
    454484241 is the item for people who enjoy sports.
    453550642 is the normal and son touch type.
    If you have a question,please feel free to question.Many thanks.

    Question : [Re] Difference

    Which items represent the codes?

    Answer : [Re] Difference

    Thank you for reply.
    That is the item codes.You can search the items by using the item codes.If you have question,please feel free to question.Many thanks.

★GSS OFFER!★ Yakult AOJIRU No Meguri Ooita Young Barley Grass 225g 7.5g×30 stick!!
★GSS OFFER!★ Yakult AOJIRU No Meguri Ooita Young Barley Grass 225g 7.5g×30 stick!!
Item Q&A
  • Question : Inquiry for the item from jan****Jul 25, 2017

    Can I know what is the min age to take?. How is the taste? During menstrution can take this?. Tks.

    Answer : [Re] Inquiry for the item from jan****

    Thank you for your inquiry.
    It can be taken regardless of gender or age.
    Since the main ingredient is Barley young leaves,
    we can drink without particularly feeling grassy smell and bitter taste.
    Thank you.

    Question : [Re] Inquiry for the item from jan****

    Can drink during menstruction?

    Answer : [Re] Inquiry for the item from jan****

    Yes,you can drink it during the period.
    Thank you.

    Question : [Re] Inquiry for the item from jan****

    When is the best time to drink the bartley grass drink? Does it help constipation? Tks.

    Answer : [Re] Inquiry for the item from jan****

    Thank you for your inquiry.
    Yes,it will help constipation.
    Since bartley grass are food products, you can consume it anytime.

    Thank you.

  • Question : [About Item] Related InquiriesMar 09, 2017

    How to consume? 1 sachet with 200ml water per day or 2 sachets with 200ml per day?

    Answer : [Re] [About Item] Related Inquiries

    Thank you for your inquiry.
    1 sachet with 100ml water x 1~2 sachets per day.
    Thank you.

  • Question : [Others] Related InquiriesDec 14, 2016

    Suitable for vegetarian?

    Answer : [Re] [Others] Related Inquiries

    Thank you for your inquiry.
    Please refer to ingredients.If you have a question,please feel free to ask us.Thank you.


    Ingredients:
    (Dextrin, Barley Grass Extract), Galacto-Oligosaccharides, Water-Soluble Dietary Fiber, Barley Grass Extract Dextrin


    Ingredients:
    Kale extract powder (dextrin, kale extract), galactooligosaccharide,guarbean enzyme degradation products (dietary fiber)

  • Question : StocksDec 09, 2016

    Hello, the barley grass has been out of stock for so long.
    Please re-stock so i can order. Thank you!

    Answer : [Re] Stocks

    Thank you for inquiry. Oh, we are sorry. It is in stock now. Can you check following site? If you have a question, please feel free to question. Many Thanks,

    http://list.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=417821678

  • Question : Stock on young barleyNov 23, 2016

    When will the stock come in?

    Answer : [Re] Stock on young barley

    Thank you for your inquiry.
    When we stock,we will inform on the item page.Please wait a while.If you have a question,please feel free to ask us.Thank you.

+View all Notice, FAQ, Q&A >>
★BUY 90 FREE SHIPPING★ phiten RAKUWA Magnetic Titanium Necklace 4 colors! Directly Shipped from Japan!
★BUY 90 FREE SHIPPING★ phiten RAKUWA Magnetic Titanium Necklace 4 colors! Directly Shipped from Japan!
Item Q&A
  • Question : Inquiry related delivery from coc****Jul 26, 2017

    Buy $90 get free shipping. See my cart why shipping cost $6 please rectify urgent!
    Do you 40cm length?

    Answer : [Re] Inquiry related delivery from coc****

    Thank you for your inquiry.
    We will refund $6 after we send out.
    Please let us know your order nomber later.
    For this item,there is 45cm and 50cm only.

    Thank you,.

★BUY $40 FREE SHIPPING★Minami Slimming Pill 75sachets for 2.5months!!
★BUY $40 FREE SHIPPING★Minami Slimming Pill 75sachets for 2.5months!!
Item Q&A
  • Question : Inquiry for the item from teo****Jul 26, 2017

  • Question : Inquiry from teo****Jul 26, 2017

    Hi , seller why cant I apply your 30% shop coupon for my purchase ? As I know tat u aee having discount till 27 July ...Pls let me know soon ...Thks.

    Answer : [Re] Inquiry from teo****

    Thank you for your inquiry.
    30% shop coupon can be used for only FINE JAPAN products.
    If you have a quesiton,please let us know.Thank you.

  • Question : Inquiry for the item from can****May 29, 2017

  • Question : Inquiry for the item from can****May 29, 2017

    Hi,
    How do I consume this?
    1 box can take for 2 months?
    Thanks!

    Answer : [Re] Inquiry for the item from can****

    Thank you for your inquiry.
    Yes ,1box lasts about 2.5mounts (75days.)

    If you have a question,please let us know.Thank you.

  • Question : Inquiry for the item from jes****May 27, 2017

    Hi
    Do you have stock?

    Answer : [Re] Inquiry for the item from jes****

    Thank you for your inquiry.
    Yes, we have stock now.
    Thank you.

★BUY $90 FREE SHIPPING★POLA aroma Esse GOLD Shampoo / Conditioner / Body soap 460ml Set!!
★BUY $90 FREE SHIPPING★POLA aroma Esse GOLD Shampoo / Conditioner / Body soap 460ml Set!!
Item Q&A
  • Question : Inquiry for the item from fru****Jul 22, 2017

    Can the set be 2 shampoo and 1 shower gel?

    Answer : [Re] Inquiry for the item from fru****

    Thank you for inquiry. Do you mean that you don't need Body soap? You want Shampoo 2bottles and Conditioner 1bottle? If so, we can do that. If you have a question, please feel free to question. Many Thanks,

    Question : [Re] Inquiry for the item from fru****

    Dear Seller, i would like to have 2 Shampoo + 1 Body Soap. If this is ok, i will proceed place order. Thank u!

    Answer : [Re] Inquiry for the item from fru****

    Thank you for your inquiry.
    We registered " 2 Shampoo + 1 Body Soap" set.
    Please refer to the following link.
    http://list.qoo10.sg/g/545270694

    Thank you.

    Question : [Re] Inquiry for the item from fru****

    Hi i have infact placed order under: 223210040

    Answer : [Re] Inquiry for the item from fru****

    Thank you!

★BUY $40 FREE SHIPPING★Minon Amino Moist Purupuru Repair Gel Pack 60g!
★BUY $40 FREE SHIPPING★Minon Amino Moist Purupuru Repair Gel Pack 60g!
Item Q&A
  • Question : ItemJul 26, 2017

★BUY $40 FREE SHIPPING★Aging Yazuya of incense to 430mg ball × 62 balls containing!!
★BUY $40 FREE SHIPPING★Aging Yazuya of incense to 430mg ball × 62 balls containing!!
Item Q&A
  • Question : Expiry dateJul 26, 2017

    Dear seller

    May i check what is the expiry date? Thanks

    Answer : [Re] Expiry date

    Thank you for your inquiry.
    The expiry date is 2019.Desember.
    If you have a quesiton,please let us know.Thank you.

  • Question : Do you think you can find this item?Jun 13, 2017

    Hi seller,

    good day.

    Would like to seek your assistance. refer to attached file.
    Are you able to bring in this item?

    Thank you very much.

    Stacy

    Answer : [Re] Do you think you can find this item?

    Thank you for your inquiry.
    Please refer to the following.

    http://list.qoo10.sg/g/538673179

    If you have a question,please let us know.Thank you,

    Question : [Re] Do you think you can find this item?

    Thank you for your reply. Nice to know that u do carry the stocks.
    i will monitor for promo. thanks!

    Answer : [Re] Do you think you can find this item?

    Thank you.

★BUY 2 FREE SHIPPING★Award-Winning SHISEIDO Professional Shampoo/Conditioner Hair Care ADENOVITAL/AQUA INTENSIVE/Fuente Forte/LUMINOGENIC/SLEEKLINER!! For Hair Loss!!
★BUY 2 FREE SHIPPING★Award-Winning SHISEIDO Professional Shampoo/Conditioner Hair Care ADENOVITAL/AQUA INTENSIVE/Fuente Forte/LUMINOGENIC/SLEEKLINER!! For Hair Loss!!
Item Q&A
  • Question : Inquiry for the item from red****Jul 25, 2017

  • Question : couponJul 23, 2017

    The 30% coupon cannot be used. Intending to get the shampoo. Why?

    Answer : [Re] coupon


    Thank you for inquiry. 30% off coupon is for Fine Japan items. It is not applied to other goods. If you have a question, please feel free to question.Many Thanks,

    Question : [Re] coupon

    Ok, but don't know what fine japan is...Tks

    Answer : [Re] coupon

    Customer can check "Fine Japan" products at our main page.
    http://www.qoo10.sg/shop/dreambook_58

    If you have a quesiton,please let us know.
    Thank you.

  • Question : Inquiry for the item from rig****Jul 20, 2017

  • Question : Inquiry for the item from sha****Jul 20, 2017

  • Question : Luminoforce & LuminogenicMay 17, 2017

    Hi,

    I would like to check if i have colour dye/bleach my hair & want to last the colour.
    Which shampoo should I use to prevent colour fading? Luminoforce or Luminogenic?

    Thank you.

    Answer : [Re] Luminoforce & Luminogenic

    Thank you for your inquiry,
    If you want to last the hair color Luminogenic is recommended.
    If you have a question,please let us know.Thank you.

    Question : [Re] Luminoforce & Luminogenic

    If i make the purchase today for Luminogenic shampoo 250ml, treatment 250g & protector 120ml, when will arrive or reach me?

    Answer : [Re] Luminoforce & Luminogenic

    Thank you for your inquiry.
    Shipping will be take around 1 week.
    If you have a question,please let us know.Thank you.

+View all Notice, FAQ, Q&A >>
★Renewed★BUY 2 FREE SHIPPING★FANCL Acne care line Lotion/ Gel/ Essence/ Powder refill/ Powder case!! Direct from Japan!!
★Renewed★BUY 2 FREE SHIPPING★FANCL Acne care line Lotion/ Gel/ Essence/ Powder refill/ Powder case!! Direct from Japan!!
Item Q&A
  • Question : Inquiry for the item from hui****Jul 25, 2017

  • Question : Inquiry for the item from hui****Jul 25, 2017

  • Question : Inquiry for the item from hui****Jul 25, 2017

  • Question : Inquiry for the item from Ban****Jun 18, 2017

    Any stock for acne powder?

    Answer : [Re] Inquiry for the item from Ban****

    Thank you for your inquiry.
    We'll get the product(latest product) if you order.
    If you have a question,please let us know.Thank you.

  • Question : Order 188929888Oct 07, 2016

    Hi, I placed an order for 2 Acne Care Milky Gel. However, only 1 was delivered to me.

    Can you please advise if you will be sending the outstanding 1 more to me, or if you will be refunding me the excess I paid for the undelivered item?

    Thanks.

    Answer : [Re] Order 188929888

    Thank you for inquiry. We are sorry for the inconvenience. Can you send a picture of address label? We will check it. We are grateful for your understanding and cooperation. If you have a question, please feel free to question. Many Thanks,

    Question : [Re] Order 188929888

    Hi, thanks for your reply. Please find attached the picture of the label and the items in the package as requested.

    I have blurred out my address and phone number.

    Look forward to your updates again. Thank you.

    Answer : [Re] Order 188929888

    Thank you for reply.
    We are sorry for inconvenient.
    We will send another Acne Care Milky Gel 18g today.
    Please wait a while.Thank you.

    Question : [Re] Order 188929888

    Thanks very much. Will keep a look out for it and confirm delivery once i've received it.

    Answer : [Re] Order 188929888

    Thank you.

    Question : [Re] Order 188929888

    Hi, i have received the item! Thank you very much and also for the free gifts as well! Wasn't expecting it at all and would be glad to just receive my missing item. Nonetheless, thank you once again! :)

    Answer : [Re] Order 188929888

    Thank you for your great understand!We are looking forward to your next visit.

+View all Notice, FAQ, Q&A >>
★BUY 90 FREE SHIPPING★ phiten 3 Pure Essence b 20ml contains Hyaluronic acid Collagen Elastin! Directly Shipped from Japan!
★BUY 90 FREE SHIPPING★ phiten 3 Pure Essence b 20ml contains Hyaluronic acid Collagen Elastin! Directly Shipped from Japan!
Item Q&A
  • Question : Phiten Dental G Tooth PasteJul 25, 2017

    Hi,

    Do you have this product?

    Answer : [Re] Phiten Dental G Tooth Paste

    Thank you for your inquiry.
    We registered thr item.
    Please refer to the following link.
    Thank you.
    http://list.qoo10.sg/g/545269025

★BUY 90 FREE SHIPPING★ phiten YE Clear Essence p 20ml contains Yeast and Placenta extract! Directly Shipped from Japan!
★BUY 90 FREE SHIPPING★ phiten YE Clear Essence p 20ml contains Yeast and Placenta extract! Directly Shipped from Japan!
Item Q&A
  • Question : 30% discountJul 25, 2017

    Hi,

    Are you still offering the 30% discount? I wish to purchase phiten 3 Pure Essence , phiten VC-IP
    Emulsion & phiten YE Clear Essence. B. But when I try to download the 30%, it says 'Winnings of this event have
    already exceeded the Max. quantity.'

    Please advise if you are still able to extend the 30% discount. Thank you!

    Answer : [Re] 30% discount

    Thank you for your inquiry.
    Yes,30% discount is available until 27th.But it can be only used for FINE JAPAN products.

    If you have a quesiton,please let us know.Thank you.

★FREE SHIPPING★TEMPUR Original Pillow ALL size ★ Limited Quantity / Trust Brand TEMPUR Genuine
★FREE SHIPPING★TEMPUR Original Pillow ALL size ★ Limited Quantity / Trust Brand TEMPUR Genuine
Item Q&A
  • Question : Inquiry for the item from myx****Jul 23, 2017

    Hi, is the large pillow original or neck pillow? Thanks

    Answer : [Re] Inquiry for the item from myx****

    Hi, any updates??

    Question : [Re] Inquiry for the item from myx****

    Thank you for inquiry. This is original. If you have a question, please feel free to question. Many Thanks,

    Answer : [Re] Inquiry for the item from myx****

    Thanks

    Question : [Re] Inquiry for the item from myx****

    Thank you.

  • Question : Inquiry for the item from eil****Jun 14, 2017

    Hi

    May I ask the dimension of the L size Tempur Orginal pillow

    The length and breadth

    Thks

    Answer : [Re] Inquiry for the item from eil****

    Thank you for your inquiry.
    Please refer to the following.
    If you have a question,please let us know.Thank you,

    (XS)50x31x7
    (S)50x31x8
    (M)50x31x10
    (Lsize)50x31x11.5

  • Question : Ergonomic CollectionJun 12, 2017

  • Question : Inquiry for the item from Ell****May 01, 2017

    I am a back sleeper about 1.6m. Which size should I get pls

    Thanks

    Answer : [Re] Inquiry for the item from Ell****

    Thank you for your inquiry.
    Please refer to the "Size variation" on this item page.
    S 50cmx31cm x8cm
    M 50cmx31cm x10cm
    L 50cmx31cm x11.5cm

    Thank you

    Question : [Re] Inquiry for the item from Ell****

    Hi recommended size for ladies about 1.6metres pls?
    Thanks

    Answer : [Re] Inquiry for the item from Ell****

    Hi recommended size for ladies about 1.6metres pls?
    Thanks

    Question : [Re] Inquiry for the item from Ell****

    Hi recommended size for ladies about 1.6metres pls?
    Thanks

    Answer : [Re] Inquiry for the item from Ell****

    Thank you for inquiry. I think M size is recommended. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry for the item from Shi****Mar 31, 2017

    Is this authentic? Comes with local warranty?

    Answer : [Re] Inquiry for the item from Shi****

    Thank you for inquiry. Of course it is genuine. Can you check customer review? We are sorry, it don't come with local warranty. If you have a question, please feel free to question. Many Thanks,

+View all Notice, FAQ, Q&A >>
★BUY $90 FREE SHIPPING★MoltoBene Clay Esthe EX Series Salon Products Shampoo 330ml/Pack 300g
★BUY $90 FREE SHIPPING★MoltoBene Clay Esthe EX Series Salon Products Shampoo 330ml/Pack 300g
Item Q&A
  • Question : Inquiry for the item from li_****Jul 20, 2017

    Hi, if I get the clay refill will there be any container given? Thanks

    Answer : [Re] Inquiry for the item from li_****

    Tahnk you for your inquiry.
    Any container is not provided.
    Please replace refill pack to Clay Esthe Pack EX 300g container and use.
    Thank you.

    Question : [Re] Inquiry for the item from li_****

    The 1000g pack can fit the 300g container?

    Answer : [Re] Inquiry for the item from li_****

    Thank you for reply. You need to refill it 300 g per a time. If you have a question, please feel free to question. Many Thanks,

    Question : [Re] Inquiry for the item from li_****

    U don't sell the container? That's quite troublesome and once u open u need a storage box if not it will be harden?

    Answer : [Re] Inquiry for the item from li_****

    Thank you for your inquiry.
    It is rifilll for "Clay Esthe Pack EX 300g (in container)".
    There is no "container" for selling separately.

    Thank you.

★BUY 2 FREE SHIPPING★Japan No.1 Foot Detox Patch Ashirira Sheet 30 sheets 7 types! Made in Japan!
★BUY 2 FREE SHIPPING★Japan No.1 Foot Detox Patch Ashirira Sheet 30 sheets 7 types! Made in Japan!
Item Q&A
  • Question : DifferencesJul 23, 2017

    If I buy Wormwood, Lavender and Ginger, can I use three of them in an alternate days eg, today use wormwood, tomorrow lavender and next day use ginger.

    What is the difference among 3 of them, eg expel cold from the body, improve sleep, blood circulation etc?

    Answer : [Re] Differences

    Thank you for inquiry. Yes, you can do that. You can enjoy various effects each day. Wormwood makes you feel well. Lavender makes your mood relax. If you have a question, please feel free to question. Many Thanks,

    Question : [Re] Differences

    Thank you

    Answer : [Re] Differences

    Thank you.

  • Question : Enquiry - Red PepperJul 12, 2017

    Hi Seller,

    I've received the product; thank you. Would like to check if the patch can also be used on other area on the body? I can't read Japanese, but there's some pictorial instructions that looks like it is okay to put the patch on shoulders, neck etc?

    Please advice, thank you in advance.

    Answer : [Re] Enquiry - Red Pepper

    Thank you for your inquiry.
    Yes, foot patch can be used on other area too!(ex :shoulder,neck and hip etc..)
    You can use it on the area where you want to improve the circulation of the blood.

    Thank you,

    Question : [Re] Enquiry - Red Pepper

    Thank you for the advice! I've tried using the patch few times and though I can't say how effective it is when using on foot, I actually find it rather effective when use on my shoulder!

    I really look forward that item can be sold at discounted price from time to time so I may purchase more! :)

    Answer : [Re] Enquiry - Red Pepper

    Thank you for your feedback :)
    We are really glad to hear that you find great effect!

    Thank you very much.

  • Question : LOOK DIFFERENT WITH THE ONE I BROUGHT IN JAPANJul 01, 2017

    Hi,
    Can I check why is the patch look different with the one I brought in Japan? I brought a few in Japan from different store and they all the same, but I see yours and notice the patch look totally different and shake me from purchasing. Your patch is a totally white with print and Japan original is one side RED. Please advise.

    Answer : [Re] LOOK DIFFERENT WITH THE ONE I BROUGHT IN JAPAN

    Thank you for your inquiry.
    Can I check the product you received?
    We will check it.
    Thank you.

    Question : [Re] LOOK DIFFERENT WITH THE ONE I BROUGHT IN JAPAN

    No I mean I saw your products that other took a picture and the picture look different from the one I purchase at Japan. I wanted to order but afraid. The patch that I got direct from Japan is one side very dark Pink.

    Answer : [Re] LOOK DIFFERENT WITH THE ONE I BROUGHT IN JAPAN

    Thank you for the reply.
    We are sorry but we don't understand the difference you mean
    between original products and our products.
    Please refer to the following website and our customer 's review (with photo).
    Following is the manufacture official website.
    Thank you.

    http://www.kinomegumi.co.jp/blog/ashirila/
    http://www.kinomegumi.co.jp/blog/ashirila/

  • Question : [About Item] Related InquiriesDec 17, 2016

    Expiry date please

    Answer : [Re] [About Item] Related Inquiries

    Thank you for your inquiry.
    This item has not expiry date,And we will prepare the latest batch.If you have a question,please feel free ask us.Thank you.

  • Question : Expiry dateJun 14, 2016

    Hi, pls advise on the expiry date of the current/lastest patch. Thanks.

    Answer : [Re] Expiry date

    Thank you for inquiry,
    There is no info about the expiry date on the package.
    If you have a question,please feel free to question.Thank you.

+View all Notice, FAQ, Q&A >>
★BUY $40 FREE SHIPPING★Atorrege AD+ Acne Spots 10mL
★BUY $40 FREE SHIPPING★Atorrege AD+ Acne Spots 10mL
Item Q&A
  • Question : Shipping feeJul 24, 2017

    I wanted to purchase two items (Atorrege AD+ Acne Spots 10mL & ATORREGE AD+ Cool Lotion Acne Outbreak/ Relieves Itch + Redness/ Anti-bacteria 150mL. But why is that i needed to pay $3 extra for shipping? I thought is free above $40 of purchase.

    Answer : [Re] Shipping fee

    Thank you for inquiry. The shipping terms are different. Free above $40 or $90 of purchase. But if you order $90 or more, we will refund shipping fee. After you order, please let us know. If you have a question, please feel free to question. Many Thanks,

★SALE★[HOYU] 2Set Price !! Hoyu Professional Medilook Scalp Shampoo 500ml / Scalp Aging Care/ Thinin
★SALE★[HOYU] 2Set Price !! Hoyu Professional Medilook Scalp Shampoo 500ml / Scalp Aging Care/ Thinin
Item Q&A
  • Question : Inquiry for the item from wen****Jul 24, 2017

    Hi, I have oily scalp and lose hair as a result. Which one should i use?

    Answer : [Re] Inquiry for the item from wen****

    Thank you for inquiry. Shiseido adenovital is recommended. Can you check following site? If you have a question, please feel free to question. Many Thanks,

    http://list.qoo10.sg/item/SHISEIDO-NEW-BUY-90-FREE-SHIPPING-AWARD-WINNING-SHISEIDO-PROFESSIONAL/428228587

  • Question : Inquiry related delivery from gue****Jun 09, 2017

  • Question : Inquiry for the item from alb****May 11, 2017

    Hi

    Can I just order the hair tonic alone?

    Answer : [Re] Inquiry for the item from alb****

    Thank you for your inquiry.
    Yes,please confirm the following link.
    If you have a question,please let us know.Thank you.

    http://list.qoo10.sg/g/532887488

    Question : [Re] Inquiry for the item from alb****

    Can't find the link, pls advise, thank you

    Answer : [Re] Inquiry for the item from alb****

    Thank you for your inquiry.
    Can you check the following link?
    http://list.qoo10.sg/g/532887488
    If you have a question,please let us know.Thank you.

    Question : [Re] Inquiry for the item from alb****

    Hi, I still couldn't find the tonic alone?

    Answer : [Re] Inquiry for the item from alb****

    Thank you for the reply.
    You can also see the page by researching "HOYU" at our store.
    If you have a question,please let us know.Thank you.

    http://www.qoo10.sg/shop/dreambook_58?keyword=hoyu&keyword_hist=&dispType=GALLERY4

  • Question : Dry ScalpApr 08, 2017

    Hi i would like to check is this suitable for dry scalp? I do have abit of drandruff also. Got little little white spot dropping from my hair whenever i scatch it. Can advise. thank u

    Answer : [Re] Dry Scalp

    Thank you for your inquiry.
    Sine this proiduct contains moist ingredients,it is suitable for dry scalp.If you have a question,please let us know.Thank you.

    Question : [Re] Dry Scalp

    Is it for anti dranduff as week.. I would like to try.. Cause I got itchy scalp as well

    Answer : [Re] Dry Scalp

    Thank you for your inquiry.
    If the dranduff is due to dry dcalp,this products will work well.
    If you have a question,please let us know.Thank you.

  • Question : Hoyu Professional Medilook Scalp Shampoo 500ml / Scalp Aging Care/ ThininMar 27, 2017

    Hi

    Because of hair loss and thinning, I have tried many brands but didn't work.

    May I know how is your products different from others?

    Does it contain any harmful chemicals and SLS?

    Answer : [Re] Hoyu Professional Medilook Scalp Shampoo 500ml / Scalp Aging Care/ Thinin

    Thank you for your inquiry.
    This series will work effectively for hair loss/thinning due to dry hair or scalp.So if you have dry hair or scalp,this products are suitable.

    Please refer to the below list.

    *Active ingredient
    Glycyrrhizic acid 2K, D-pantothenyl alcohol
    *Other components
    BG, ascorbic acid, ethanol, edetate, citric acid, Na citrate, yeast extract -3, cherry leaf extract, rose extract, menthol, fragrance

    If you have a question,please let us know.Thank you.

    Question : [Re] Hoyu Professional Medilook Scalp Shampoo 500ml / Scalp Aging Care/ Thinin

    Hi

    Does it contain any harmful chemicals?

    Answer : [Re] Hoyu Professional Medilook Scalp Shampoo 500ml / Scalp Aging Care/ Thinin

    Thank you for reply.
    There is no description about harmful chemicals.
    But please refer to the below list (product ingredients) before you use.

    *Active ingredient
    Glycyrrhizic acid 2K, D-pantothenyl alcohol
    *Other components
    BG, ascorbic acid, ethanol, edetate, citric acid, Na citrate, yeast extract -3, cherry leaf extract, rose extract, menthol, fragrance

    Thank you.

    Question : [Re] Hoyu Professional Medilook Scalp Shampoo 500ml / Scalp Aging Care/ Thinin

    Can it use on oily scalp & dry hair?

    Answer : [Re] Hoyu Professional Medilook Scalp Shampoo 500ml / Scalp Aging Care/ Thinin

    Thank you for yoru inquiry,
    Yes ,this item can be used on all scalp type.
    If you have a question,please let us know.Thank you.

    Question : [Re] Hoyu Professional Medilook Scalp Shampoo 500ml / Scalp Aging Care/ Thinin

    Thank you.

    Answer : [Re] Hoyu Professional Medilook Scalp Shampoo 500ml / Scalp Aging Care/ Thinin

    :)

+View all Notice, FAQ, Q&A >>
Limited 200 Bottles!! ★BUY  $40 FREE SHIPPING★FANCL Facial Washing Powder 50g!! Direct from Japan!
Limited 200 Bottles!! ★BUY $40 FREE SHIPPING★FANCL Facial Washing Powder 50g!! Direct from Japan!
Item Q&A
  • Question : Inquiry for the item from Chu****Jul 24, 2017

    Hi
    I saw that there is a 30% discount cart coupon for Dreambook EStore products, but I am not able to use it. May I know what is the terms and conditions to apply the coupon?

    Thanks.

    Answer : [Re] Inquiry for the item from Chu****

    Thank you for inquiry. 30% off coupon is for Fine Japan items. It is not applied to other goods. If you have a question, please feel free to question.Many Thanks,

  • Question : Inquiry for the item from tho****Jul 05, 2017

    What is powder C ??

    Answer : [Re] Inquiry for the item from tho****

    Thank you for your inquiry,
    It is Just a item name..
    But it has been discuntinued now.

    If you have a question,please let us know.Thank you.

  • Question : Fancl makeup puff cleanserApr 19, 2017

    Hi,
    Fancl makeup puff cleanser was sold out.
    will you restock this item ?
    I want to order

    Answer : [Re] Fancl makeup puff cleanser

    Thank you for your inquiry.
    Listed items are all for current products.
    We are selling "Massage puff" now.Please refer it.

    If you have a question,please let us know.Thank you/

  • Question : Inquiry for the item from jan****Apr 12, 2017

    Whether can remove sunscreen n makeup. Tks.

    Answer : [Re] Inquiry for the item from jan****

    Thank you for your inquiry.
    Yes,it can remove genaral sunscreen and makeup.
    If you have a question,please let us know.Thank you.

  • Question : new facial washing powderMar 15, 2017

    Hi, i saw previous few order comes in sakura packaging how come no more already?

    Answer : [Re] new facial washing powder

    Thank you for your inquiry.
    Sorry Facial powder Sakura package had already sold out.
    If you have a question,please let us know.Thank you.

+View all Notice, FAQ, Q&A >>
Limited 50 pieces★BUY $40 FREE SHIPPING★MUCOTA DYNA for Straight Hair!!
Limited 50 pieces★BUY $40 FREE SHIPPING★MUCOTA DYNA for Straight Hair!!
Item Q&A
  • Question : Which should i chooseJul 23, 2017

  • Question : order 110787000Jun 02, 2017

    Hi Seller .

    please look into my cancel / refund for order 110787000 thank you !

    Answer : [Re] order 110787000

    Thank you for your inquiry.
    Customer's order had already canceled and refunded.
    Refund will take a time till reflected.
    If you have a question,please let us know.Thank you.

  • Question : Inquiry for the item from Val****May 31, 2017

    Then what is the recommended heat temperature when using the straightening iron?

    Answer : [Re] Inquiry for the item from Val****

    Thank you for your inquiry.
    It depends on customer's hair type.
    It is alright the same as usual use.
    If you have a question,please let us know.Thank you.

  • Question : Inquiry for the item from Val****May 31, 2017

    Hi!

    Is it recommended to get 2 of the type 1? Like get a CCA or CAT for roots and also CA for straight parts of the hair?

    I have naturally frizzy and curly hair that was rebonded 1.5 years ago (now the effect of rebonding is almost worn off) What do U recommend? To get only 1 or I have to use 2 types?

    Answer : [Re] Inquiry for the item from Val****

    Thank you for your inquiry.
    Customer need 2items : type 1 (CCA or CAT or CA)and type 2(AFTER)

    If the rebounding effect was worn off and concern about frizzy,CCA is recommended.If you have a question,please let us know.Thank you.

  • Question : Inquiry for the item from pre****May 22, 2017

+View all Notice, FAQ, Q&A >>
1+1★BUY $40 FREE SHIPPING★LION Pair Acne cream W 14g x 2pcs!! Directly shipped from Japan!!
1+1★BUY $40 FREE SHIPPING★LION Pair Acne cream W 14g x 2pcs!! Directly shipped from Japan!!
Item Q&A
  • Question : enquiry on product promotionJul 23, 2017

    Hi,

    for the 1 for 1 promotion, i just need to add 1 product into cart to get 2 right?

    Thanks

    Answer : [Re] enquiry on product promotion

    Thank you for inquiry. Yes, you can get two. Please choose two from option. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry for the item from poc****Jul 23, 2017

  • Question : Inquiry from sha****Jul 05, 2017

  • Question : How to use the item?Apr 01, 2017

    Hi,

    I received my items already. But no English instructions on it, like to check how to use the items correctly? For the Acne cream and also the acne Liquid? Tks.

    Answer : [Re] How to use the item?

    Thank you for inquiry. Can you check following? If you have a question, please feel free to question. Many Thanks,

    Cream
    1. Please wash your face.
    2. Please apply cream to the acne.

    Liquid
    1. Please wash your face.
    2. Please wet the cotton with lotion.
    3. Please apply cotton to the acne for 2-3 minute.
    4. Please apply lotion to your face.

    Question : [Re] How to use the item?

    Hi,

    So after applying the cotton with lotion to the acne for 2 to 3 mins already, then pat the lotion in? Or to apply more lotion? And after the lotion, can still apply the cream on top of the lotion or cannot?

    Answer : [Re] How to use the item?

    Thank you for your inquiry.
    We will confirm with the manufacture.Please wait a while.
    Thank you.

  • Question : Foam and liquidNov 10, 2016

    What's the foam and liquid product? Is that face wash?

    Answer : [Re] Foam and liquid

    Thank you for your inquiry.
    Foam is face wash,and liquid is medical lotion.If you have a question,please feel free to ask us.Thank you.

+View all Notice, FAQ, Q&A >>
★ FREE SHIPPING★Sharp / Automotive Plasmacluster Ion generator IG-GC15-B / cup holder type [black-based] Car supplies★ Qoo10 Lowest Price Challenge ♪
★ FREE SHIPPING★Sharp / Automotive Plasmacluster Ion generator IG-GC15-B / cup holder type [black-based] Car supplies★ Qoo10 Lowest Price Challenge ♪
Item Q&A
  • Question : Inquiry for the item from ken****Jul 23, 2017

    Any USB cable?

    Answer : [Re] Inquiry for the item from ken****

    Thank you for inquiry. It is not adapted to USB. Sorry. If you have a question, please feel free to question. Many Thanks,

  • Question : English or Japanese?Mar 09, 2017

    Hello.

    Are the words on the buttons/device in English or Japanese?

    Thank you.

    Answer : [Re] English or Japanese?

    Thank you for your inquiry.
    Sorry ,we are not sure because we haven't on hand now.
    But it is printed in Japansese and icon.
    We can help you before use,if you want to know about functions.
    If you have a question,please let us know.Thank you,

  • Question : English or Japanese?Mar 09, 2017

    Hello.

    Are the printed words on the device in English or Japanese?

    Thank you.

    Answer : [Re] English or Japanese?

    Thank you for your inquiry.
    Sorry ,we are not sure because we haven't on hand now.
    But it is printed in Japansese and icon.
    We can help you before use,if you want to know about functions.
    If you have a question,please let us know.Thank you,

★BUY $40 FREE SHIPPING★Ancels Clip Joint Color Butter All colors 200g!!
★BUY $40 FREE SHIPPING★Ancels Clip Joint Color Butter All colors 200g!!
Item Q&A
  • Question : Inquiry for the item from jta****Jul 23, 2017

    Do you have baby pink?

    Answer : [Re] Inquiry for the item from jta****

    Thank you for inquiry. Yes, we have it. We have registered to option. Can you check following product page? If you have a question, please feel free to question. Many Thanks,

    http://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=540037263

★Lowest price★SUNTORY Bacillus Bifidus Oligosaccharide・Health Beauty Detox Supplement!!
★Lowest price★SUNTORY Bacillus Bifidus Oligosaccharide・Health Beauty Detox Supplement!!
Item Q&A
  • Question : expiry dateJul 22, 2017

    Hi, I watn to order 8 packets but what is the expiry date?

    Answer : [Re] expiry date

    Thank you for inquiry. We are sorry to keep you waiting. The expiration date is April 2018 or more. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry for the item from ang****Jul 14, 2017

    What is the difference between the old and new?

    Answer : [Re] Inquiry for the item from ang****

    Thank you for your inquiry.
    We confirming with the manufacture now.

    Thank you.

  • Question : ProductJul 12, 2017

    Hi, This blue packaging is an improved product? The white packaging is the old one?

    Answer : [Re] Product

    Thank you for your inquiry.
    Attached package is the improved product(current model) for SUNTORY Bacillus Bifidus Oligosaccharide.
    Thank you.

  • Question : Inquiry for the item from cat****May 28, 2017

    Hi would like to confirm the supply is for 30 days in a pack?

    Answer : [Re] Inquiry for the item from cat****

    Thank you for your inquiry.
    Yes,this item is come in a pack.
    If you have a question,please let us know.Thank you.

  • Question : DeliveryMay 16, 2017

    Hi, if buy two pack, will there be free delivery?

    Answer : [Re] Delivery

    hi, two pack cost S$89.80, so is it possible to be free shipping?

    Question : [Re] Delivery

    Thank you for your inquiry.
    For this item,free shipping will be applied if you buy S$90.00 or more.
    If you have a question,please let us know.Thank you,.

+View all Notice, FAQ, Q&A >>
★BUY 90 FREE SHIPPING★ phiten Metax Cream All in One Body Cream! Directly Shipped from Japan!
★BUY 90 FREE SHIPPING★ phiten Metax Cream All in One Body Cream! Directly Shipped from Japan!
Item Q&A
  • Question : Shipping ChargeJul 21, 2017

  • Question : No t so rightNov 05, 2016

    ***You make the profit and pass the problem to someone who didn't know anything about this purchase***
    /////So irresponsible!!!???/////

    So after I buy from you, is sayonara from you??
    Whether I faint or somehow doesn't work, you won't be responsible.

    Let's summaries if any buyer buys from you :
    1) YOU are NOT RESPONSIBLE if there are any health complications because you claim you are not the manufacturer
    2) YOU are NOT RESPONSIBLE if the the items the buyers purchase needs repair. We have to fly to Japan and look for the shop in Japan to get it repaired.
    3) What's worst is - we don't even know Phiten in Japan will Honour the purchase
    4) and the best thing everyone asking you whether your necklaces etc are authentic, you point to JIS code - which still doesn't proof that the
    product is authentic, you point to Phiten in Japan , you point to Phiten in Singapore but never taking the responsibility of a seller

    Answer : [Re] No t so right

    Thank you for your inquiry.

    We said If you are willing to discuss more with us to ensure that our consumers are getting genuine products, please contact us at "master [at] dreambook [dot] ocnk [dot] net”. It’ll be a great opportunity to discuss with you how we can improve our services! Looking forward to your email!

★BUY $40 FREE SHIPPING★minima healthy food Dokkan diet tablets for 10kg weight -20% fat
★BUY $40 FREE SHIPPING★minima healthy food Dokkan diet tablets for 10kg weight -20% fat
Item Q&A
  • Question : shippingJul 21, 2017

    hello there

    will you shipping to australia

    i would like to purchase your items

    thanks

    Answer : [Re] shipping

    Thank you for inquiry. Yes, we can ship to Australia. Can you order from Qoo.com? This is Singapore site. If you have a question, please feel free to question. Many Thanks

★BUY $40 FREE SHIPPING★Yuskin A Family Medical Cream 120g for hand rough and heel rough!
★BUY $40 FREE SHIPPING★Yuskin A Family Medical Cream 120g for hand rough and heel rough!
Item Q&A
  • Question : Inquiry for the item from elu****Jul 20, 2017

    What is the expiry date for the 120g Yuskin?

    Answer : [Re] Inquiry for the item from elu****

    Thank you for inquiry. The expiration date is May 2019. If you have a question, please feel free to question. Many Thanks,

1+1 bottle ★BUY $90 FREE SHIPPING★Japan No.1 Exfoliator! - Cure Natural Aqua Gel. 1 bottle sold every 12 second in Japan. Facial in a bottle!!
1+1 bottle ★BUY $90 FREE SHIPPING★Japan No.1 Exfoliator! - Cure Natural Aqua Gel. 1 bottle sold every 12 second in Japan. Facial in a bottle!!
Item Q&A
  • Question : Inquiry from Cla****Jul 20, 2017

    Hi seller, may I know how can get ur shop coupon again? When will replenish agai?

    Answer : [Re] Inquiry from Cla****

    Thank you for inquiry. Oh, the campaign ended. Please wait for the next campaign. If you have a question, please feel free to question. Many Thanks,

  • Question : AuntheticityFeb 06, 2017

    Hi, there seems to be a lot of this product being fake especially those made in china. Can I check of this product you selling is the authentic like the ones sold in retail store?

    Answer : [Re] Auntheticity

    Thank you for your inqyiry.
    Yes we sell the authentic product made in Japan.Please refer to attached file.Thank you.

    Question : [Re] Auntheticity

    Hi, is there stock for this product? As I do not want the order to be cancelled and refunded when I made the
    Purchase.

    Answer : [Re] Auntheticity

    Thank you for your inquiry.
    Yes ,we have stock now.If you have a question,please let us know.Thank you,

  • Question : [About Item] Related InquiriesDec 12, 2016

    Hi for $70 do I get 2 bottle ? each bottle how many ml?

    Answer : [Re] [About Item] Related Inquiries

    Thank you for your inquiry.
    Yes,2bottle for $70
    It is 250g.If you have a question,please feel free to ask us.Thank you.

  • Question : expiry dateJul 22, 2016

    Hi, may I know the expiry date of the current stock?

    Answer : [Re] expiry date

    Thank you for inquiry.
    We only know the manufacture date.The date is May 2016.
    And it is recommended to use as quickly as possible after open.If you have a question,please feel free to question.Thank you.

Panasonic Hair Dryer Nano Care EH-NA98!!
Panasonic Hair Dryer Nano Care EH-NA98!!
Item Q&A
  • Question : 关于商品han****会员的咨询。Jul 20, 2017

    Do you need a transformer for use in Singapore?

    Answer : [Re] 关于商品han****会员的咨询。

    Thank you for your inquiry.
    Yes ,for this item a transformer or adapter is necessary for use in Singapore.

    EH-NA98 spec
    AC100V ,1200W

    Thank you.

  • Question : 关于商品han****会员的咨询。Jul 18, 2017

    this is new one?

    Answer : [Re] 关于商品han****会员的咨询。

    Thank you for your inquiry.
    Yes,this is brand new.

    If you have a question,please let us know.Thank you.

[ROIHI-TSUBOKO] Japan No.1- Hot Medicated Patch for Shoulder Discomfort and Backache *Office Job* 156 sheets!! Speedy Delivery from Japan!
[ROIHI-TSUBOKO] Japan No.1- Hot Medicated Patch for Shoulder Discomfort and Backache *Office Job* 156 sheets!! Speedy Delivery from Japan!
Item Q&A
  • Question : Inquiry for the item from Mau****Jul 19, 2017

    Hi seller, What is the difference between cool and regular?

    Answer : [Re] Inquiry for the item from Mau****

    Thank you for your inquiry.
    Regular type alleviates the symptomsgives by warm-sense stimulus,and Cool type alleviates it by cool-sense stimulus.

    If you have a question,please let us know.
    Thank you.

    Question : [Re] Inquiry for the item from Mau****

    Pls advise: For backache and leg which should I choose or can put 2 together?? By the way must leave it for how long?

    Answer : [Re] Inquiry for the item from Mau****

    Thank you for your inquiry.
    1.There is no deffference in its effective.
    So customer can choose one which you feel more relax.
    And also you can use 2 together.

    2.The effect lasts 5-12hours.
    ※there is a personal difference according to age or place to put on.

    If you haev a question,please let us know.Thank you.

  • Question : Inquiry for the item from jan****Jul 19, 2017

    Hi seller, I would like to order 1 set of hot and 1 cold set. However I am unable to add in the order for the cold one after adding the hot one. Do advise me on how to do that? Thanks.

    Answer : [Re] Inquiry for the item from jan****

    Thank you for your inquiry.
    Now customer can purchase 1 set of hot and 1 cold set.
    Please try to order again.
    Thank you very much.

  • Question : Inquiry for the item from mst****Jul 19, 2017

    What is the size /measurement for Big size & Cool ?
    What is the expiry date for all 3 types?

    Answer : [Re] Inquiry for the item from mst****

    Thank you for your inquiry.
    The diameter for Big size is 3.9cm, and cool type is for 2.8cm.
    Since we don't have stock now, we will prepare the newest products.

    If you have a question,please let us know.Thank you.

  • Question : Stock Pick UpJul 09, 2017

    Hi there, is store pick up available? and how long is the delivery from Japan?

    Answer : [Re] Stock Pick Up

    Thank you for your inquiry.
    All products will be sent from japan directly.
    And also shipping will take about 4-7days.

    If you have a quesiton,pleaes let us know.Thank you.