Q&A board

Q & A Lists
Item Question & Answer
Flexible Silicone Keyboard * The virtually indestructible keyboard.
Flexible Silicone Keyboard * The virtually indestructible keyboard.
Item Q&A
  • Question : Inquiry for the item from zoe****Jul 21, 2017

  • Question : Inquiry related delivery from bla****Apr 07, 2017

    Hi seller,

    What is you store opening hours? I want to choose for store pickup.

    Answer : [Re] Inquiry related delivery from bla****

    Dear buyer

    FYI, 8 new industrial road,#01-02,LHK3.Singapore 536200. Mondays to Fridays 8am-6pm. Saturday 9am-2pm

1+1 BUNDLE! Pulppy Facial Tissue 2-PLY 150s 5 box/bundle
1+1 BUNDLE! Pulppy Facial Tissue 2-PLY 150s 5 box/bundle
Item Q&A
  • Question : Inquiry for the item from bay****Jul 16, 2017

    Hi seller, what's the country of manufacture for this item?

    Answer : [Re] Inquiry for the item from bay****

    Dear Buyer

    This company is in HK

Scotch™ Portable Food Scissors - Baby / Toddler / Cutting / Weaning(PS-AB/PS-ABP)
Scotch™ Portable Food Scissors - Baby / Toddler / Cutting / Weaning(PS-AB/PS-ABP)
Item Q&A
  • Question : Inquiry for the item from yuk****Jul 12, 2017

  • Question : Inquiry for the item from pei****Jun 30, 2017

    Hi wat is the diff between AB and ABP? I would like to order the teal colour, thanks

    Answer : [Re] Inquiry for the item from pei****

    Dear Customer

    These are same product in different colours.

HP SPROCKET ZINK® Sticky-backed 2 x3 Photo Paper (20 Sheet Pack)
HP SPROCKET ZINK® Sticky-backed 2 x3 Photo Paper (20 Sheet Pack)
Item Q&A
  • Question : Inquiry related delivery from yan****Jul 12, 2017

    Hi,
    Any update on shipping on my item?
    Appreciate your soonest response
    Thanks.
    Yanyan.

    Answer : [Re] Inquiry related delivery from yan****

    Dear buyer Your order has been sent out already.

  • Question : Inquiry related delivery from yan****Jul 11, 2017

    Hi,
    Would like to check if my order 221701698 has been shipped?
    Thanks.

    Yanyan

    Answer : [Re] Inquiry related delivery from yan****

    Dear buyer Your order has been sent out already.

  • Question : Inquiry for the item from lau****Jul 02, 2017

  • Question : Inquiry for the item from ruy****Jun 16, 2017

    Do u have non sticky-backed?

    Answer : [Re] Inquiry for the item from ruy****

    Dear buyer

    For Zink serie, we don't have. you may try our other products. Link as below.
    http://list.qoo10.sg/g/533903602

  • Question : what is the part number?Jun 12, 2017

    Hi, may i know what is the part number?
    Is it Z3Z92A?

    thanks.

    Answer : [Re] what is the part number?

    Dear Buyer

    FYI, Z3Z92A is the Sprocket photo printer(Black), Z3Z91A is the White one. this item is the photo paper for these two model photo printer

HP 62/63  Black/Tri-color Original Ink Cartridge
HP 62/63 Black/Tri-color Original Ink Cartridge
Item Q&A
  • Question : Suitable for HP Envy 7640?Jul 12, 2017

    Hi,

    Can i check if the ink cartridge is suitable for HP Envy 7640?

    Thank you.

    Answer : [Re] Suitable for HP Envy 7640?

    Yes, HP ENVY 7640 e-All-in-One Printer ues HP 62 black/colour or HP 62XL black/colour ink

40cc CLEAR GLUE 40ml Transparent Glue
40cc CLEAR GLUE 40ml Transparent Glue
Item Q&A
  • Question : PVAJul 11, 2017

    Is it PVA glue???

    Answer : [Re] PVA

    Dear Buyer

    No, this is not Polyvinyl alcohol one, just normal clear glue

Photo and Document All-in-One PrintersHP DeskJet 3720/3721 All-in-One Printer
Photo and Document All-in-One PrintersHP DeskJet 3720/3721 All-in-One Printer
Item Q&A
  • Question : Inquiry for the item from blu****Jul 10, 2017

  • Question : Inquiry for the item from yih****Jul 09, 2017

    Except the Colour, any other different between 2 model?

    Answer : [Re] Inquiry for the item from yih****

    Dear Buyer

    FYI, Only the color is different

A3A4A5B4B5 file folder clear mesh bag document folder with zipper
A3A4A5B4B5 file folder clear mesh bag document folder with zipper
Item Q&A
  • Question : Inquiry for the item from Eeh****Jul 06, 2017

    Hi,

    I would like to order 60 pcs of red B4 mesh document bags.

    Do you have the bags in all red, NOT just the zipper?

    Answer : [Re] Inquiry for the item from Eeh****

    yes, we have. All in Pink color. but pink color stock is only 30pcs right now.

    Question : [Re] Inquiry for the item from Eeh****

    Do you have 60pcs of B4 in green then?

    Answer : [Re] Inquiry for the item from Eeh****

    Dear Buyer

    FYI, Pink:30pcs, Green:20pcs, Blue:40pcs, Yellow:40pcs

  • Question : Re. Bulk orderFeb 09, 2017

    Hi, I would like to purchase 56 A4 Red & 56 A4 Green mesh zipped file. How can I go about it? Please advise.
    Thanks !

    Answer : [Re] Re. Bulk order

    dear buyer,
    you can do a store pick up for the order.

  • Question : [About Item] Related InquiriesJan 23, 2017

    can i select colors? 10 red 10 blue (can be zip red/blue or whole thing red/blue)?

    Answer : [Re] [About Item] Related Inquiries

    Dear buyer,
    Yes, you can select the colour a by adding in the comment.
    Product as per shown.

  • Question : [About Item] Related InquiriesJan 23, 2017

    hi. can i select colors? 10 red 10 blue A5 files.

    Answer : [Re] [About Item] Related Inquiries

    yes,

  • Question : qualityNov 28, 2016

    Hi, I need total about 70 of B5 mesh bag, but only 2 colours. 1 colours(green) need 30 and 40 for Orange colour ... can?

    Answer : [Re] quality

    Dear customer

    Thanks for your interset. FYI, we don't have orange colour, we only offer Green, Yellow, White, Pink, Blue. If your want choice colour, please write a memo in your order.

+View all Notice, FAQ, Q&A >>
★ CANON★ A4 80gsm/70gsm Canon Copier Paper
★ CANON★ A4 80gsm/70gsm Canon Copier Paper
Item Q&A
  • Question : unclear pricingJul 05, 2017

    Hi,

    I saw ur deal is priced at $12.90 is it per carton (5 reams)

    Thanks

    Answer : [Re] unclear pricing

    Dear Buyer

    It's 2 Reams @12.90 with Free Qxpress delivery.

  • Question : Inquiry for the item from cho****May 12, 2017

    Hi is the 70g in one carton or only 2 teams for $9.90 promo?

    Answer : [Re] Inquiry for the item from cho****

    2 Reams for $9.90

  • Question : Inquiry related delivery from lin****May 05, 2017

    no more free shipping if purchase more than $35?

    Answer : [Re] Inquiry related delivery from lin****

    this item is not avaliable now

Casio KL-HD1 Label Printer
Casio KL-HD1 Label Printer
Item Q&A
FN SEASONS Ice Lemon Tea 300ml 24 cans   Coca Cola( Coke normal) 330ml 24 cans/ carton
FN SEASONS Ice Lemon Tea 300ml 24 cans Coca Cola( Coke normal) 330ml 24 cans/ carton
Item Q&A
  • Question : Inquiry for the item from zai****Jun 30, 2017

  • Question : Inquiry related delivery from pri****Jun 01, 2017

  • Question : Re deliveryMay 12, 2017

    Hi

    I was not aware that I need to self collect the above item.

    Please adv whether is delivery available

    Thanks

    Answer : [Re] Re delivery

    Dear customer

    Please be mind, your order is store pick up. We are sorry that it cannot change to delivery as the free shipping is supported by QX for the delivery orders.

  • Question : Inquiry for the item from ric****May 10, 2017

    How many cans of RedBull is each order?
    4 or 24 cans?

    Answer : [Re] Inquiry for the item from ric****

    Dear Buyer

    FYI, 4 cans

  • Question : Inquiry related delivery from sno****May 10, 2017

    Until now no delivery of my Cola since last Thur. Already one week and still no reply from seller. Q10 shd ban this seller. Never have such inefficient experience with Q10 sellers!

    Answer : [Re] Inquiry related delivery from sno****

    Dear buyer:

    Sorry for the incorvenience situation caused.we will check with qxpress

+View all Notice, FAQ, Q&A >>
Brother PT-M95 Handheld Label Printer BH # BRPTM95 MFR # PT-M95
Brother PT-M95 Handheld Label Printer BH # BRPTM95 MFR # PT-M95
Item Q&A
  • Question : Inquiry for the item from chi****Jun 25, 2017

    Do you supply the ac adapter AD-24ES? And if so how much?

    Answer : [Re] Inquiry for the item from chi****

    yes, it is $62.35.

  • Question : where to buy the tape or stickers?Jun 15, 2017

    Hi, do you sell the tape or stickers? if not where where to buy ?

    Answer : [Re] where to buy the tape or stickers?

    Dear Buyer

    We have upload the tapes to our store. Link as below

    http://list.qoo10.sg/g/540319721

  • Question : Inquiry for the item from dan****Apr 15, 2017

    Hi, can it print Chinese characters?

    Answer : [Re] Inquiry for the item from dan****

    Dear buyer,
    All authorised BROTHER models in Singapore does not offer the chinese option. For more information, please contact help desk 1800 276-8437.

  • Question : WarrantyJan 05, 2017

    Hi,

    May I know any warranty for this label printer?

    Thank you.

    Answer : [Re] Warranty

    Yes, 1 year warranty

    Question : [Re] Warranty

    Thanks

    Answer : [Re] Warranty

    Welcome.

  • Question : [About Item] Related InquiriesJan 06, 2017

    Hi! Does it come with any label sticker?

    Answer : [Re] [About Item] Related Inquiries

    What' inside
    Black Onwhite Non-Laminated M star Tape 12mm*4m

Pilot G2 Ball point pen G2-07/ G2-05  and refills.
Pilot G2 Ball point pen G2-07/ G2-05 and refills.
Item Q&A
  • Question : pricingJun 22, 2017

    Hi, I notice that 1 pen cost the same as 1 refill.....is there something wrong with the pricing? Thanks

    Answer : [Re] pricing

    Oops, amended.

CANON imageCLASS MF244dw Feature-rich All-in-One (Print Copy Scan) duplex auto document feeder
CANON imageCLASS MF244dw Feature-rich All-in-One (Print Copy Scan) duplex auto document feeder
Item Q&A
  • Question : Pick-up at Store and Designated LocationJun 21, 2017

    Hi, Could I pick up the item at your store/warehouse or designated location by you?

    Answer : [Re] Pick-up at Store and Designated Location

    Dear buyer

    FYI, IF you want to self collection. please confirm the stock with us advanced.

  • Question : Inquiry for the item from Q.Y****May 21, 2017

    Are the massager and voucher still available?

    Answer : [Re] Inquiry for the item from Q.Y****

    Dear customer :

    FYI, the promo has ended.

  • Question : DeliveryApr 05, 2017

  • Question : Gifts listed are Oto Massager and NTUC VoucherFeb 24, 2017

    Evergreen, you listed the gifts as Oto Massager and $20 NTUC Voucher. Canon is refusing to honor the $20 NTUC Voucher. Please explain how I can receive the $20 NTUC Voucher. As you put it in your listing, it forms part of the agreement of sale.

    Answer : [Re] Gifts listed are Oto Massager and NTUC Voucher

    dear buyer, good to have spoken with you. indeed, it was a posting error on our part.
    We will organise the NTUC vouchers and contact you to collect from our store located at Fusionpolis to rectify our error.
    Our store manager will contact you for the collection.
    Regret the inconvenience casued.

  • Question : Gift RedemptionFeb 22, 2017

    How to redeem gifts? Just go to Canon customer centre with qoo10 voucher?

    Answer : [Re] Gift Redemption

    Dear Buyer,
    Bring your registered warranty card in the box (if you do it on line, you get additional 2 months extended warranty) and purchase receipt and proceed to the Canon customer Service located at Fusionpolis. (above one north MRT circle line station) to redeem your gifts.

【Ice Cool】Ice Cool Young Coconut juice wpulp 24cans x 310ml per carton. Promo Deal 24cans x 310ml
【Ice Cool】Ice Cool Young Coconut juice wpulp 24cans x 310ml per carton. Promo Deal 24cans x 310ml
Item Q&A
  • Question : Inquiry for the item from Wxw****Jun 19, 2017

    When will offer be back again for coconut juice?

    Answer : [Re] Inquiry for the item from Wxw****

    Dear Buyer

    We are planning to do a promotion on drinks next month. Thank you.

  • Question : Shipping requestApr 07, 2017

    Hi Seller,

    Order no. 211975785

    My order has been in "shipping request" for 2 days. Can please acknowledge and send out by today? Expect to receive tomorrow.

    Thanks

    Answer : [Re] Shipping request

    dear buyer, this is a group buy promotion. Tor the fresh stocks.collection by Q express is scheduled on 12 april.
    We seek your understanding and patience.

  • Question : [About Item] Related InquiriesDec 23, 2016

    Hi $35 is for 24 cans?

    Answer : [Re] [About Item] Related Inquiries

    Yes, 24 Cans

    Question : [Re] [About Item] Related Inquiries

    No more promotion?

    Answer : [Re] [About Item] Related Inquiries

    The promotion has ended for this month. Maybe wait for next time

  • Question : EnquiryNov 01, 2016

    Seller, I have yet to receive my 2 cartons of coconut drinks. Pls check.
    Order number is 106064107/ 191592856/191592858.

    Answer : [Re] Enquiry

    Dear Customer:

    Regret for the shiping delay, hope you like the drink.

  • Question : Expiry DateSep 15, 2016

    Hi Seller,

    What is the expriy dste? Please advise. Thkq!

    Answer : [Re] Expiry Date

    Dear Customer:
    Expire date: 30/05/2018

+View all Notice, FAQ, Q&A >>
Pilot Juice Up Gel Pen - 0.4 mm
Pilot Juice Up Gel Pen - 0.4 mm
Item Q&A
  • Question : Pilot other productsJun 15, 2017

    Hi, do you sell Pilot G2 0.7 refill in pink? I'm hoping to buy a box of 10 or 12 pieces. Thank you!

    Answer : [Re] Pilot other products

    http://list.qoo10.sg/item/PILOT-G2-BALL-POINT-PEN-G2-07-G2-05-AND-REFILLS/539196043

    Dear Buyer:

    Please use the address above,
    (Jun 21, 2017 17:29)

HP Sprocket Photo Printer  White/Black colour
HP Sprocket Photo Printer White/Black colour
Item Q&A
  • Question : Model numberJun 12, 2017

    Hi there,

    May i know what is the part number? Is it singapore version?

    Regards,
    jaime

    Answer : [Re] Model number

    Dear Buyer

    FYI, Yes, it is.
    RMN:SNPRH-1603

  • Question : Is HP zink paper included in this purchase?Jun 06, 2017

  • Question : Shipping feeJun 12, 2017

    Hi Seller,

    The HP sprocket itself, comes with free delivery service.
    However I want to purchase together with the photo paper, and noticed the delivery charge for it.

    I was wondering since I will purchase from same seller (Evergreen) and the delivery address is similar, can the shipping cost to be waived off?

    Answer : [Re] Shipping fee

    Dear Buyer

    FYI, the Sprocket is delivered by QX Quick, the photo paper's shipping company is QXpress.

  • Question : Inquiry for the item from le.****Jun 09, 2017

    Hi seller, is your stock valid for the free 2 packs of photo paper promotion redeemable from HP?

    Answer : [Re] Inquiry for the item from le.****

    Hi Buyer, May i know where you get the promo details? we need to cantant with HP for your question.

    Question : [Re] Inquiry for the item from le.****

    The promo is on HP's own website, but it looks like only Lazada has the benefit... Search for "hp sprocket Singapore redemption"

    Answer : [Re] Inquiry for the item from le.****

    Noted, thanks for your infomation.

  • Question : Inquiry for the item from wei****Jun 03, 2017

    Warranty included? What are the details?

    Answer : [Re] Inquiry for the item from wei****

    Dear Customer

    FYI, One-year limited hardware warranty; access to world class support services through www.support.hp.com

Disposable stirrer 100/pkt (80/Ctn)
Disposable stirrer 100/pkt (80/Ctn)
Item Q&A
Brother Pt-80 Portable Electronic Labeller
Brother Pt-80 Portable Electronic Labeller
Item Q&A
  • Question : RefillJun 07, 2017

    Do you sell the refill? Thanks

    Answer : [Re] Refill

    Dear buyer

    Yes, it is still available.

*CANON*  PIXMA E560 PRINTER     Ink Efficient with WiFi Capability
*CANON* PIXMA E560 PRINTER Ink Efficient with WiFi Capability
Item Q&A
  • Question : Inquiry for the item from wai****May 20, 2017

    Hi, is the promo for free 2x ink cartridge still on?

    Answer : [Re] Inquiry for the item from wai****

    Dear customer
    the promotion has ended.

  • Question : Inquiry for the item from lot****Apr 28, 2017

    Hi

    The box already come with 1 black & 1 color cartridge included. And there will be an extra black cartridge to be collected from Canon office as a gift, is this correct?

    Tks.

    Answer : [Re] Inquiry for the item from lot****

    Dear Buyer

    According to the Conon website, now it is runing this promotion. as attached image

  • Question : 关于运送gra****会员的咨询。Mar 23, 2017

    Possible to deliver in the evening or on weekends?

    Answer : [Re] 关于运送gra****会员的咨询。

    Dear buyer

    FYI, you can select qxpress for the delivery. then you can discuss the shipping time with them

  • Question : [About Item] Related InquiriesJan 31, 2017

    How long is the warranty? With distributor?

    Answer : [Re] [About Item] Related Inquiries

    Dear buyer, its a one year carry - in warranty with Canon Singapore.

  • Question : [About Item] Related InquiriesJan 31, 2017

    Does this cone with one set of cartridges?

    Answer : [Re] [About Item] Related Inquiries

    yes, it comes with the cartridges

+View all Notice, FAQ, Q&A >>
Indomie Mi Goreng Original Instant Fried Noodles- 1Carton=13Packs Chicken Flavor 85g*3pcs per pack
Indomie Mi Goreng Original Instant Fried Noodles- 1Carton=13Packs Chicken Flavor 85g*3pcs per pack
Item Q&A
  • Question : Inquiry for the item from jer****May 14, 2017

    Is the noodles made in Indonesia?

    Answer : [Re] Inquiry for the item from jer****

    Yes, these are come from Indonesia

  • Question : Price!May 05, 2017

    Hi Seller,

    Good evening.

    With due respect, why is your
    price higher than those retailers?
    No offence meant.

    If your price were to include
    Shipping Charges - it's even
    worse!

    What's the rationale?

    Answer : [Re] Price!

    OK, we will check,, thanks for your advise

Pentel ZTR-5WO Refill For ZT45 5mmx8m / Pentel ZT35-WO Disposable Correction Tape 5mmx5m  / Pentel ZT45 Correction Tape Refillable 5mm x 8m
Pentel ZTR-5WO Refill For ZT45 5mmx8m / Pentel ZT35-WO Disposable Correction Tape 5mmx5m / Pentel ZT45 Correction Tape Refillable 5mm x 8m
Item Q&A
  • Question : Inquiry for the item from joh****May 12, 2017

    I just need 1 tape correction. I don't think I will spend extra money on delivery. So where is your store for pick up?

    Answer : [Re] Inquiry for the item from joh****

    Dear customer

    Have amended the shipping method,can select self-collectiong now.

  • Question : Confirming Price and QuantityFeb 23, 2017

    Hi for the product Pentel ZTR-5WO Refill For ZT45 5mmx8m @ SGD 2.55
    Kindly confirm the price is for a box of refill with 12 pcs of refill inside ? Any store pickup option available ?

    Answer : [Re] Confirming Price and Quantity

    dear buyer, the price is $4.40 per pc.Store pick up : please advise the lcoation when you place the order.

PREMIER Deluxe Tissue Box 3plyx120 5box/pk
PREMIER Deluxe Tissue Box 3plyx120 5box/pk
Item Q&A
  • Question : ItemMay 08, 2017

    Hi, may i know if this is 5 boxes or 10 boxes? Coz it said 1+1? And it's 120 pieces per box?

    Answer : [Re] Item

    5 boxes 120pcs

★Evergreen★ Nutella 350G Cheapest in singapore
★Evergreen★ Nutella 350G Cheapest in singapore
Item Q&A
  • Question : Inquiry from ckc****May 07, 2017

    Hi I can buy items and collect at paya lebar square? Thanks

    Answer : [Re] Inquiry from ckc****

    Dear customer

    Sorry, it is not available as there is no stock. you can come to our office locate @ 8 New Industrial Road
    #01-02/03 LHK 3
    Singapore 536200

  • Question : Inquiry related delivery from gen****May 05, 2017

    I have items to be delivered on Sat evening (tmr). Can I join shipping??
    Tks

    Answer : [Re] Inquiry related delivery from gen****

    Dear buyer

    It is not avaliable.

  • Question : Inquiry for the item from cor****Mar 22, 2017

    expiry date?

    Answer : [Re] Inquiry for the item from cor****

    Dear Buyer

    Expire date 30.11.2017

Faber Castell 138281 Twice Metal MultiFunction Pen —— pen + Stylus
Faber Castell 138281 Twice Metal MultiFunction Pen —— pen + Stylus
Item Q&A
  • Question : Inquiry for the item from hos****Apr 07, 2017

    Does the stylus works on tablets, iPhone or Android phones?
    Is the tip sharp like a Samsung S-Pen?

    Answer : [Re] Inquiry for the item from hos****

    dear buyer,
    regret the delay as we were making verification directly with Faber Castell

    This model has been modified to offer only black and blue ball point pen. The stylus model has EOL.

    We will update our product accordingly.

FABER CASTELL 48 Classic Colour Pencils /      FABER CASTELL 48 Watercolour Pencils
FABER CASTELL 48 Classic Colour Pencils / FABER CASTELL 48 Watercolour Pencils
Item Q&A
  • Question : Inquiry for the item from mrs****Apr 04, 2017

    Hi seller! I want to buy color pencil to take advantage of the secret garden colouring book- but it says for atore pick up only. But there is no store pick up in your shippinh opgion. So how can i do that?

    Answer : [Re] Inquiry for the item from mrs****

    Dear buyer

    Regret for the update delay, we have amend the details. the Secret garden book is avaliable for water colour pencil now.

    Question : [Re] Inquiry for the item from mrs****

    Water color only? Not available for classic colour pencil?

    And bos will i bose agore pjck up?

    Answer : [Re] Inquiry for the item from mrs****

    Yes, only for water color one, we will send out with the pencil

  • Question : [About Item] Related InquiriesMar 13, 2017

    Hi, the promotion on free Johanna basford colouring book still available? How many pages? Authentic?
    Thanks

    Answer : [Re] [About Item] Related Inquiries

    the promotion is still available. for the 48 watercolour models. it is a genunine JB secret garden directly provided by FaberCastell.Publsher - Laurence King, UK.

    Question : [Re] [About Item] Related Inquiries

    Great. How many pages are there in the colouring book?

    Answer : [Re] [About Item] Related Inquiries

    the tickness is 12 mm. that's the best information we can provide .we ahve attached some images for your reference

    inside page

    inside page

    inside page

    inside page

Pilot V Board Master Whiteboard Marker Bullet  Black/Blue/Red/Green/Orange/Violet
Pilot V Board Master Whiteboard Marker Bullet Black/Blue/Red/Green/Orange/Violet
Item Q&A
  • Question : Inquiry for the item from eci****Apr 02, 2017

    $1.75 for a box of 6 markers?do u sell the refill ink cartridges?

    Answer : [Re] Inquiry for the item from eci****

    dear Ali,
    for 6 pcs , it will be $10.50. When you spend over $35 in our store, we will enjoy free delivery. Take note of the q vouchers information.