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Q & A Lists
Item Question & Answer
♥New Arrival♥Gracegift-Disney TsumTsum Leather Embroidered Moccasins/Hidden Wedge/Women Shoes
♥New Arrival♥Gracegift-Disney TsumTsum Leather Embroidered Moccasins/Hidden Wedge/Women Shoes
Item Q&A
  • Question : Inquiry for the item from suk****Jul 23, 2017

♥New Arrival♥Gracegift-Disney Marie Bow Slingback Block Heels/Women Shoes
♥New Arrival♥Gracegift-Disney Marie Bow Slingback Block Heels/Women Shoes
Item Q&A
♥New Arrival♥Gracegift-Disney TsumTsum Side Embroidered 3.5cm Platform Sneakers/Women Shoes
♥New Arrival♥Gracegift-Disney TsumTsum Side Embroidered 3.5cm Platform Sneakers/Women Shoes
Item Q&A
  • Question : Inquiry for the item from mik****Jul 23, 2017

  • Question : Inquiry for the item from mik****Jul 23, 2017

  • Question : Inquiry for the item from sou****Jul 19, 2017

    Hi, would like to enquire when will there be a restock for the mickey and Minnie size 41

    Answer : [Re] Inquiry for the item from sou****

    Notice that the price has been increase by 19 dollars is that correct?

    Question : [Re] Inquiry for the item from sou****

    Dear,
    We're so sorry! Our promotion usually lasts for a limited time only. If the price has been reverted, it means that our promotion has ended. Word of advice: Don't hesitate!
    Thank you and have a happy shopping.:)

  • Question : ItemJul 10, 2017

  • Question : EnquiryJul 09, 2017

    Hi Seller
    Comfortable to wear? Product made frm which country?
    Thank you.

    Answer : [Re] Enquiry

    Dear,
    This shoes made from China and Hong Kung. It has 100% leather breathable cushion and most of customers feel comfortable to wear it.
    Thank you and have a happy shopping.:)

+View all Notice, FAQ, Q&A >>
♥1+1 Special Sale♥Gracegift-Disney TsumTsum Embroidered Sneakers+Mickey Minnie Socks Gift Box Set
♥1+1 Special Sale♥Gracegift-Disney TsumTsum Embroidered Sneakers+Mickey Minnie Socks Gift Box Set
Item Q&A
  • Question : Inquiry for the item from mik****Jul 23, 2017

  • Question : Inquiry for the item from cel****Jul 21, 2017

  • Question : Inquiry from sha****Jul 21, 2017

  • Question : Coupon ExtendedJul 19, 2017

  • Question : Inquiry from enz****Jul 20, 2017

    Same issue with other buyer.. cannot use the extended coupons.

    Can you do something about it??

    Answer : [Re] Inquiry from enz****

    Dear,
    Please accept our sincere apologies! There might be some problem of setting. We're sorry for this mistake, and it's already fixed now. Please try again, and feel free to contact us if it still doesn't work! Then we'll give you an exclusive coupon as compensation. We appreciate your consideration and sincerely apologize for any inconvenience it may cause you.
    Thank you and have a happy shopping. :)

+View all Notice, FAQ, Q&A >>
♥New Arrival♥Gracegift-Disney Mickey Minnie Backpack/Satchel Bag/Women Bags
♥New Arrival♥Gracegift-Disney Mickey Minnie Backpack/Satchel Bag/Women Bags
Item Q&A
  • Question : Inquiry from soh****Jul 20, 2017

  • Question : Gold bar for minnie bagJul 22, 2017

  • Question : Inquiry for the item from pon****Jul 18, 2017

    Hi how would I know if I am entitled to the free Disney pouch? Thanks ;)

    Answer : [Re] Inquiry for the item from pon****

    And what is included if I get the bag and the Tsum tsum flats? Thanks

    Question : [Re] Inquiry for the item from pon****

    Dear,
    Sure! There is still a few free pouch. Word of advice: Don't hesitate!
    Thank you and have a happy shopping.:)

    Answer : [Re] Inquiry for the item from pon****

    I am carting out soon! At work now. Please reserve the free Disney pink pouch for me. Really really love it!!! Thank you so much :)

    Question : [Re] Inquiry for the item from pon****

    Dear,
    Sure! You'll recieve the lovely items you ordered and an adorable free pouch from us!
    Thank you and have a happy shopping.:)

    Answer : [Re] Inquiry for the item from pon****

    Yay thank you! Have ordered and paid! :) do shipped out asap thank u so much :)

    Question : [Re] Inquiry for the item from pon****

    No problem! :)

    Answer : [Re] Inquiry for the item from pon****

    Hi I just open the box :) the bag is lovely but it comes with a dent at the bag :(

  • Question : Inquiry for the item from chr****Jul 22, 2017

  • Question : Inquiry for the item from cel****Jul 21, 2017

    Cart No : 111945898
    Hi Seller, there's 1 missing item after parcel received. May I know when will the missing item ship out with fracking number? Thanks.

    Answer : [Re] Inquiry for the item from cel****

    Dear,
    Please accept our sincere apologies! We're sorry for this mistake, and the missing item has already been shipped out yesterday(7/20). We'll also give you a free gift as compensation! We appreciate your waiting and sincerely apologize for any inconvenience it may cause you. Hope you will love it when you receive.
    Thank you and have a happy shopping. :)

+View all Notice, FAQ, Q&A >>
♥New Arrival♥Gracegift-Disney TsumTsum Character Embroidered Ballet Flats/Women Shoes
♥New Arrival♥Gracegift-Disney TsumTsum Character Embroidered Ballet Flats/Women Shoes
Item Q&A
  • Question : Inquiry for the item from shu****Jul 22, 2017

  • Question : New Stock Enquiry (Chip & Dale)Jul 21, 2017

    Beige - Chip/ Dale Shoes

    I draw on paper & measure my feet by ruler is 23.5cm.
    I normally wear Size:'6' (36).

    1) Which Size I should choose ?
    '36' Or '37'

    2) When is the New Stock coming for this design ( '36'/ '37' )?
    Actual date ??

    Urgent Reply !
    Thks,

    Answer : [Re] New Stock Enquiry (Chip & Dale)

    Dear,
    Could we know your feet width? We suggest the size EUR37 would be fine. This shoes cutting is standard, however, it might be more comfortable that order 1 size larger than usual if you have wide feet or want to wear it with thick socks. For your reference, our model whose feet length 23cm and width 10cm, usually wear size EUR37 and try on the size EUR37 is comfortable.
    Thank you and have a happy shopping.:)

    Question : [Re] New Stock Enquiry (Chip & Dale)

    Length: 23.5 / Width:10.5 (Measuring by cloth tape)
    Attach with Sample Feet picture

    What Size I should take - '37' or other bigger size ?

    Urgent Reply !
    Thks

    Answer : [Re] New Stock Enquiry (Chip & Dale)

    Dear,
    It might be more comfortable for you to choose the size EUR38.
    Thank you and have a happy shopping.:)

    Question : [Re] New Stock Enquiry (Chip & Dale)

    If I choose Size: 38, Too BIG !
    Can I still able to exchange to Correct Size again ?

    Any Extra fee charge ??

    Answer : [Re] New Stock Enquiry (Chip & Dale)

    Dear,
    We’re sorry that we DON’T provide the return or exchange service for this reason. To avoid causing any inconvenience to you, we encourage you to check our returns and refund policy in shop info before ordering. If you need further assistance, you can always drop us a message!
    Thank you and have a happy shopping.:)

  • Question : Inquiry for the item from sha****Jul 21, 2017

    What's the password fo?r the coupon? How to get

    Answer : [Re] Inquiry for the item from sha****

    Dear,
    We're sorry that the coupon with password is a compensation for specific customer. Please apply those coupon without password for $10/$20/$30.
    Thank you and have a happy shopping.:)

  • Question : Inquiry for the item from ttc****Jul 21, 2017

  • Question : Inquiry for the item from bel****Jul 20, 2017

    Will shoe size 37 re stock for pooh design??

    Answer : [Re] Inquiry for the item from bel****

    Dear,
    We're sorry that there isn't any stock of this color for your size now. However, you could add the item to Wish List first, as we'll update the newest stock for all items everyday. Also, we have other shoes which have EUR37 size and you could pick them up. You'll never stop loving them!
    Thank you and have a happy shopping.:)

+View all Notice, FAQ, Q&A >>
♥New Arrival♥Gracegift-Disney TsumTsum Leather Embroidered Slip On Espadrilles/Women Shoes
♥New Arrival♥Gracegift-Disney TsumTsum Leather Embroidered Slip On Espadrilles/Women Shoes
Item Q&A
  • Question : Pooh White-Disney TsumTsum Leather Embroidered Slip On EspadrillesJul 20, 2017

    Dear seller, do you some more stock for this style Pooh White? I need a size 36. Thanks!

    Answer : [Re] Pooh White-Disney TsumTsum Leather Embroidered Slip On Espadrilles

    Dear,
    We're sorry that there isn't any stock of this color for your size now. However, you could add the item to Wish List first, as we'll update the newest stock for all items everyday. Also, we have other shoes which have EUR36 size and you could pick them up. You'll never stop loving them!
    Thank you and have a happy shopping.:)

    Question : [Re] Pooh White-Disney TsumTsum Leather Embroidered Slip On Espadrilles

    Ok noted. Will add into wish list. Yes. I did order a pair of lilac colour (order no. 222116095) for my size last Friday 14 Jul but have not receive the shoe.

  • Question : Inquiry for the item from 89p****Jul 21, 2017

    Hi Dear seller,

    If I bought the Tsum Tsum shoe in Taiwan fro size 230 or 235, what are the EUR size I should get for this shoe?

    Thanks

    Answer : [Re] Inquiry for the item from 89p****

    Dear,
    You could order the size as usual, and we suggest the size EUR37 would be fine. This shoes cutting is standard, however, it might be more comfortable that order 1 size larger than usual if you have wide feet or want to wear it with thick socks. For your reference, our model whose feet length 23cm and width 10cm, usually wear size EUR37 and try on the size EUR37 is comfortable.
    Thank you and have a happy shopping.:)

  • Question : Inquiry for the item from lcn****Jul 12, 2017

    I ever bought a pair in Taiwan and size is 250. What size shld I pick here that represent 250?

    Answer : [Re] Inquiry for the item from lcn****

    Dear,
    It might mean 25cm for the size 250 and be equal to EUR40. You could order the size as usual, or give us both the length and width of your feet then we could suggest you the recommended size.
    Thank you and have a happy shopping.:)

  • Question : Inquiry for the item from jes****Jul 09, 2017

    When will the stock of mocha grey Donald/Dasiy of size 42 be in? I'm interested of buying it😊
    Rdgs
    Jessica

    Answer : [Re] Inquiry for the item from jes****

    Dear,
    We're sorry that there isn't any stock of this item for your size now. However, we have other shoes which have EUR42 size and you could pick them up. You'll never stop loving them!
    Thank you and have a happy shopping.:)

    Question : [Re] Inquiry for the item from jes****

    😔can send the link of your other design which have size 42😉

    Answer : [Re] Inquiry for the item from jes****

    Dear,
    You can search the following item code in our store to find the EUR42 size shoes:
    541293805、541293808、541293810、541293817、541293831
    Thank you and have a happy shopping.:)

  • Question : Inquiry for the item from jes****Jul 09, 2017

    When will the stock of mocha grey Donald/Dasiy of size 42 be in? I'm interested of buying it😊
    Rdgs
    Jessica

    Answer : [Re] Inquiry for the item from jes****

    Dear,
    We're sorry that there isn't any stock of this item for your size now. However, we have other shoes which have EUR42 size and you could pick them up. You'll never stop loving them!
    Thank you and have a happy shopping.:)

♥New Arrival♥Gracegift-Disney TsumTsum Back Embroidered Lace Up Sneakers/Women Shoes
♥New Arrival♥Gracegift-Disney TsumTsum Back Embroidered Lace Up Sneakers/Women Shoes
Item Q&A
  • Question : Unisex?Jul 20, 2017

    Hi

    My boys like your shoes. Are your sneakers unisex?

    Answer : [Re] Unisex?

    Dear,
    Coule we know the feet width and length and usual size of your boy? We could help to suggest the size for him!
    Thank you and have a happy shopping.:)

    Question : [Re] Unisex?

    Width: 8cm Length 22cm. Not too sure about his usual size cos he wears Crocs and current Croc size is J3

    Answer : [Re] Unisex?

    He is keen in White - Mike/Sulley/Stitch/Scrump under Tsum Tsum. What size should we get? Width: 8cm Length 22cm.

    http://list.qoo10.sg/item/GRACEGIFT-NEW-ARRIVAL-GRACEGIFT-DISNEY-TSUMTSUM-EMBROIDERED-VELCRO-SNEAKERS/541293815?banner_no=1011763

    Question : [Re] Unisex?

    Dear,
    It seems the size EUR34 or EUR35 should be fine. Hope he will love it!
    Thank you and have a happy shopping.:)

    Answer : [Re] Unisex?

    Noted with thanks.

  • Question : Inquiry for the item from jan****Jul 20, 2017

    Hi,

    Size 42 for the light blue alien is sold out on this listing but available as part of the bundle with Mickey backpack. Wondering if it's possible to get the shoes without the bundle..?

    Answer : [Re] Inquiry for the item from jan****

    Dear,
    Sure! We could adjust the item stock for you so that you could buy it without the bundle. Feel free to contact us when you're available to buy it, since there is only 1 stock and we're worried that you can't get it if we update the stock now.
    Thank you and have a happy shopping.:)

  • Question : Sneakers for MenJul 19, 2017

  • Question : Inquiry for the item from joj****Jul 07, 2017

    Do I still need to order 1 size bigger if I follow the chart given?

    Answer : [Re] Inquiry for the item from joj****

    Dear,
    Yes, the size will depend on the different shoes cutting. This item runs small, so we suggest you order 1 size up and it would be more comfortable.
    Thank you and have a happy shopping.:)

♥New Arrival♥Gracegift-Disney TsumTsum Felt Patch Casual Slip On/Women Shoes
♥New Arrival♥Gracegift-Disney TsumTsum Felt Patch Casual Slip On/Women Shoes
Item Q&A
  • Question : Note to Gracegift on my ordersJul 20, 2017

    I am going to order 2 pairs of shoes and 1 box of socks with Gracegift. Can I have two free gifts?

    Note that for the shoes: Both are Size 39 for Turquoise- Dumbo and White – Donald/Daisy.

    Read carefully: I want BRAND NEW shoes with no stain at all – Don’t give me display piece from your Taiwan stores.

    I saw review on another posting that there are stains on the shoe when she received.

    Answer : [Re] Note to Gracegift on my orders

    Dear,
    We're sorry that we only provide 1 free gift for 1 cart, so you'll receive 1 Mickey bag with all of items you ordered. No worried! We always give all of buyers new brand product and we'll make sure all item in good condition before shipping out.
    Thank you and have a happy shopping.:)

    Question : [Re] Note to Gracegift on my orders

    I would hope so... look at the negative feedback shoes received with so much stains on them...

    Answer : [Re] Note to Gracegift on my orders

    Another photograph showing stains on shoe 👠

    Question : [Re] Note to Gracegift on my orders

    Dear,
    We're noted and sorry for that mistake. We appreciate your support. Hope you will love it when you receive.
    Thank you and have a happy shopping. :)

    Answer : [Re] Note to Gracegift on my orders

    My cart is 112029429 and final orders are 2 shoes Donald/Daisy and Dumbo (Both size 39) + 1 Minnie backpack (preorder). Please make sure they are new with no stain.

    Can you send me 2 shoes and free pink tote bag first? I need them by next week? When will I receive pink backpack?

  • Question : Material & Color EnquiryJul 21, 2017

    1) What kind of material made of ?
    2) If dirty, able to wash by soap with cold water ??

    3) Will color fade off / lighter ???

    Urgent Reply !
    Thks.

    Answer : [Re] Material & Color Enquiry

    Dear,
    It's made of woolen fabric upper and 100% leather cushion. We don't suggest wash it by soap and water since that might fade its color. You could clean it with a dry brush or sent to shoes laundry.
    Thank you and have a happy shopping.:)

  • Question : Inquiry for the item from jen****Jul 21, 2017

  • Question : SizeJul 18, 2017

    Hi, i am considering of taking the US 7.5 size.
    Can you advise what is the measurement for the top of the Shoe (shoe vamp)?

    Answer : [Re] Size

    Dear,
    You could order the size as usual, and the measurement of size US7.5 is 24.5 in length and 9.5 in width.
    For your reference, our model whose feet length 24.5cm and width 9.2cm, usually wear size EUR39 and try on the size EUR39 is comfortable.
    Thank you and have a happy shopping.:)

  • Question : Inquiry for the item from jas****Jul 18, 2017

    I usually wore size 35 = 22.5
    But for smaller shoes i need size 36 instead.
    May i know do I need to buy 1 size bigger?

    Answer : [Re] Inquiry for the item from jas****

    Dear,
    Could we know your feet width and length? This shoes cutting is standard but it might be more comfortable that order 1 size larger than usual if you have wide feet. For a reminder, if your feet seem "between" sizes and you cannot decide which size to select, we suggest you choose the larger size.
    Thank you and have a happy shopping.:)

+View all Notice, FAQ, Q&A >>
♥New Arrival♥Gracegift-Crossover Angel Style Strap D Orsay Heels/Women Shoes
♥New Arrival♥Gracegift-Crossover Angel Style Strap D Orsay Heels/Women Shoes
Item Q&A
♥New Arrival♥Gracegift-Disney TsumTsum Lace Up Leather Boots/Women Shoes
♥New Arrival♥Gracegift-Disney TsumTsum Lace Up Leather Boots/Women Shoes
Item Q&A
  • Question : Ordering Pictures EnquiryJul 21, 2017

    Color : Peach-Marie/Thumper

    I have seen the 2 Main Pictures for ordering - Both are Red Wine Colors.

    *One is under Red Wine Color instead of PEACH.
    *Two is under Wine-SnowWhite/Dwarfs - Sold Out.

    Pls try to amend the picture as it may confuse other customers too !

    Take Note !

    Answer : [Re] Ordering Pictures Enquiry

    Dear,
    We're sorry for the wrong color match to images and we'll fix this problem ASAP.
    Thank you and have a happy shopping.:)

  • Question : Inquiry for the item from aan****Jul 18, 2017

    Will there be redtock of Wine/ Snow white size 39?

    Answer : [Re] Inquiry for the item from aan****

    Dear,
    We're sorry that there isn't any stock of this color for your size now. However, we have other shoes which have EUR39 size and you could pick them up. You'll never stop loving them!
    Thank you and have a happy shopping.:)

    Question : [Re] Inquiry for the item from aan****

    Thank you for your reply. Will you have peach and wine EU 39 restock in the future?

    Answer : [Re] Inquiry for the item from aan****

    Dear,
    We're sorry that there isn't any stock of this color for your size now. However, you could add the item to Wish List first, as we'll update the newest stock for all items everyday. Also, we have other shoes which have EUR39 size and you could pick them up. You'll never stop loving them!
    Thank you and have a happy shopping.:)

  • Question : Inquiry for the item from jes****Jul 18, 2017

    What is the material? Real leather or pu?

    Answer : [Re] Inquiry for the item from jes****

    Dear,
    It's made of genuine cow leather both upper, inner and cushion.
    Thank you and have a happy shopping.:)

  • Question : Inquiry for the item from yiy****Jul 18, 2017

  • Question : Inquiry for the item from eli****Jul 16, 2017

♥New Arrival♥Gracegift-Disney TsumTsum Side Embroidered Lace Up Sneakers/Women Shoes
♥New Arrival♥Gracegift-Disney TsumTsum Side Embroidered Lace Up Sneakers/Women Shoes
Item Q&A
  • Question : Inquiry for the item from gra****Jul 21, 2017

    How can i download the cart coupon for further discount?
    It keep prompt me for password.. what is the password?

    Answer : [Re] Inquiry for the item from gra****

    Dear,
    We're sorry that the coupon with password is a compensation for specific customer. Please apply those coupon without password for $10/$20/$30.
    Thank you and have a happy shopping.:)

  • Question : Inquiry for the item from san****Jul 20, 2017

    Hi will you restock White Donald/Marie/Olaf size 34 and 38?

    Answer : [Re] Inquiry for the item from san****

    Dear,
    We're sorry that there isn't any stock of this color for your size now. However, you could add the item to Wish List first, as we'll update the newest stock for all items everyday. Also, we have other shoes which have EUR43 size and you could pick them up. You'll never stop loving them!
    Thank you and have a happy shopping.:)

  • Question : Inquiry for the item from jor****Jul 15, 2017

    Hi,
    Do I select the size that fit the length or width of my feet? If wear with socks should I choose 1 size bigger? Thanks.

    Answer : [Re] Inquiry for the item from jor****

    Dear,
    Could we know your feet width and length? This shoes cutting is standard but it might be more comfortable that order 1 size larger than usual if you have wide feet. For a reminder, if your feet seem "between" sizes and you cannot decide which size to select, we suggest you choose the larger size.
    Thank you and have a happy shopping.:)

    Question : [Re] Inquiry for the item from jor****

    My feet width is about 9.5cm and length about 22cm (that is without socks). What size would you recommend? Thanks.

    Answer : [Re] Inquiry for the item from jor****

    Dear,
    You could order the size as usual, however, it might be more comfortable that order 1 size larger than usual if you have wide feet and want to wear it with thick socks. We suggest the size EUR37 would be okay. For your reference, our model whose feet length 23cm and width 10cm, usually wear size EUR37 and try on the size EUR37 is comfortable.
    Thank you and have a happy shopping.:)

    Question : [Re] Inquiry for the item from jor****

    Thank you. I just ordered EUR37. Hope it fits. 😊

    Answer : [Re] Inquiry for the item from jor****

    No problem! Hope you'll love our products.:)

  • Question : Inquiry for the item from che****Jul 16, 2017

    My shoe length is 23cm while shoe width is 10cm. Which size would you recommend?

    Answer : [Re] Inquiry for the item from che****

    Dear,
    You could order the size EUR37 or the size you usually wear. For your reference, our model whose feet length 23cm and width 10cm, usually wear size EUR37 and try on the size EUR37 is comfortable.
    Thank you and have a happy shopping.:)

  • Question : Inquiry for the item from lis****Jul 16, 2017

    Dear seller

    May I know what material is the sneakers? Thanks a lot.

    Answer : [Re] Inquiry for the item from lis****

    Dear,
    It's made of artificial cow leather upper and 100% leather cushion.
    Thank you and have a happy shopping.:)

+View all Notice, FAQ, Q&A >>
♥New Arrival♥Gracegift-Disney Alice Lace Up Oxford Brogues/Women Shoes
♥New Arrival♥Gracegift-Disney Alice Lace Up Oxford Brogues/Women Shoes
Item Q&A
  • Question : pink or biegeJul 21, 2017

    would you restock pink or biege colour?
    can exchange ? after we purchase and found the size is wrong?

    Answer : [Re] pink or biege

    Dear,
    We're sorry that there isn't any stock of these color now. However, you could add the item to Wish List first, as we'll update the newest stock for all items everyday. Please noted that we DON’T provide the return or exchange service for this reason. To avoid causing any inconvenience to you, we encourage you to check our returns and refund policy in shop info before ordering. If you need further assistance, you can always drop us a message!
    Thank you and have a happy shopping.:)

  • Question : Re: size 36Jul 18, 2017

    Hi, can I know when will you re stock the pink color or white color in size 36?

    Answer : [Re] Re: size 36

    Dear,
    We're sorry that there isn't any stock of this color for your size now. However, you could add the item to Wish List first, as we'll update the newest stock for all items everyday. Also, we have other shoes which have EUR36 size and you could pick them up. You'll never stop loving them!
    Thank you and have a happy shopping.:)

    Question : [Re] Re: size 36

    Thanks for your reply!

    Answer : [Re] Re: size 36

    No problem! :)

  • Question : Inquiry for the item from bay****Jul 15, 2017

    When will you restock biege or pink size 36?

    Answer : [Re] Inquiry for the item from bay****

    Dear,
    There is still 1 biege color and size EUR36 in stock now. For a reminder, this shoes run small so please order 1 size larger than usual. Word of advice: Don't hesitate!
    Thank you and have a happy shopping.:)

♥New Arrival♥Gracegift-Disney Princess Snow White Bow Pointy Toe High Heels/Women Shoes
♥New Arrival♥Gracegift-Disney Princess Snow White Bow Pointy Toe High Heels/Women Shoes
Item Q&A
  • Question : can exchange if the size is not right?Jul 18, 2017

    can exchange if the size is not right?

    Answer : [Re] can exchange if the size is not right?

    my feet is about 22 to 22.5cm what size do I choose

    Question : [Re] can exchange if the size is not right?

    Dear,
    Could we know your feet width and usual size? We’re sorry that we DON’T provide the return or exchange service for ordering wrong size. To avoid causing any inconvenience to you, we encourage you to check our returns and refund policy in shop info before ordering. If you need further assistance, you can always drop us a message!
    Thank you and have a happy shopping.:)

    Answer : [Re] can exchange if the size is not right?

    its 22.2cm and 9.5cm wide. usually either 36 or 37.

    Question : [Re] can exchange if the size is not right?

    Dear,
    You could order the size as usual, and we suggest the size EUR37 would be fine. However, it might be more comfortable that order 1 size larger than usual if you have wide feet or want to wear it with thick socks. For your reference, our model whose feet length 23cm and width 9.5cm, usually wear size EUR36 or 37 and try on the size EUR37 is comfortable.
    Thank you and have a happy shopping.:)

  • Question : White heels 36Jul 20, 2017

    When are you going to restock 36????

    Answer : [Re] White heels 36

    Dear,
    We're sorry that there isn't any stock for your size now. However, you could add the item to Wish List first, as we'll update the newest stock for all items everyday. Also, we have other shoes which have EUR36 size and you could pick them up. You'll never stop loving them!
    Thank you and have a happy shopping.:)

  • Question : Inquiry for the item from ban****Jul 18, 2017

  • Question : Inquiry for the item from che****Jul 19, 2017

    Hi, I have received my goods in good condition. However the size runs smaller even though you stated that the size runs true. Able to do exchange?

    Answer : [Re] Inquiry for the item from che****

    Dear,
    We’re sorry that we DON’T provide the return or exchange service for this reason. To avoid causing any inconvenience to you, we encourage you to check our returns and refund policy in shop info before ordering. If you need further assistance, you can always drop us a message!
    Thank you and have a happy shopping.:)

  • Question : Inquiry for the item from spr****Jul 19, 2017

    Hi, what is the height of the heels..?

    Answer : [Re] Inquiry for the item from spr****

    Dear,
    The height of the heels is 10.5cm, and you could refer to the detail information on our website.
    Thank you and have a happy shopping :)

♥New Arrival♥Gracegift-Disney Mickey Studded Leather Moccasins/Hidden Wedge/Women Shoes
♥New Arrival♥Gracegift-Disney Mickey Studded Leather Moccasins/Hidden Wedge/Women Shoes
Item Q&A
  • Question : Inquiry for the item from sya****Jul 21, 2017

    Hi,
    For this design is the width standard for all the sizes? or the width is true based on the size chart given?
    Thanks.

    Answer : [Re] Inquiry for the item from sya****

    Dear,
    This shoes run true to size and you could order the size as usual. However, it might be more comfortable that order 1 size larger than usual if you have wide feet or want to wear it with thick socks. For your reference, our model whose feet length 23cm and width 10cm, usually wear size EUR37 and try on the size EUR37 is comfortable.
    Thank you and have a happy shopping.:)

    Question : [Re] Inquiry for the item from sya****

    alrights! thank you for the prompt reply :)

    Answer : [Re] Inquiry for the item from sya****

    No problem! :)

♥New Arrival♥Gracegift-Disney Alice Bow Ballet Flats/Women Shoes
♥New Arrival♥Gracegift-Disney Alice Bow Ballet Flats/Women Shoes
Item Q&A
  • Question : Inquiry for the item from bk6****Jul 20, 2017

    Hi why I click the silver colour but your picture show different colour. Please confirm silver is attached picture

    Answer : [Re] Inquiry for the item from bk6****

    Dear,
    We're sorry for the wrong setting for the color match images. The picture you attached is silver and you could buy it without worries.
    Thank you and have a happy shopping.:)

  • Question : Inquiry for the item from jan****Jul 20, 2017

    Hi,

    Notice your shoes tend to run small. My feet are 10cm wide and 25.5cm long - shld I get size 41 or 42? Same for sneakers as well? Thanks.

    Answer : [Re] Inquiry for the item from jan****

    Dear,
    This shoes cutting is standard. You could order the size as usual, and we suggest the size EUR41 would be fine. However, it might be more comfortable that order 1 size larger than usual if you have wide feet or want to wear it with socks. For your reference, our model whose feet length 24.5cm and width 9.2cm, usually wear size EUR39 and try on the size EUR39 is comfortable.
    Thank you and have a happy shopping.:)

  • Question : Inquiry for the item from jan****Jul 20, 2017

    Hi,
    I saw that these shoes come with extra ribbon. Would it be possible to get the extra ribbon in the same colour as the one that's already on the shoe? Thanks.

    Answer : [Re] Inquiry for the item from jan****

    Dear,
    We're so sorry! We're unable to provide the extra ribbon in the same color since it's already packed as a set and can't be changed.
    Thank you and have a happy shopping.:)

♥New Arrival♥Gracegift-Disney Villains Maleficent Pointy Toe Ombre Glitter Heels/Women Shoes
♥New Arrival♥Gracegift-Disney Villains Maleficent Pointy Toe Ombre Glitter Heels/Women Shoes
Item Q&A
  • Question : Inquiry for the item from i.a****Jul 19, 2017

    Restock for size 35? Thanks

    Answer : [Re] Inquiry for the item from i.a****

    Dear,
    We're sorry that there isn't any stock for your size now. However, you could add the item to Wish List first, as we'll update the newest stock for all items everyday. Also, we have other shoes which have EUR35 size and you could pick them up. You'll never stop loving them!
    Thank you and have a happy shopping.:)

  • Question : Inquiry for the item from fai****Jul 12, 2017

    Do you offer free exchanges if the size doesn't fit?

    Answer : [Re] Inquiry for the item from fai****

    Dear,
    We’re sorry that we DON’T provide the return or exchange service for this reason. To avoid causing any inconvenience to you, we encourage you to check our returns and refund policy in shop info before ordering. If you need further assistance, you can always drop us a message!
    Thank you and have a happy shopping.:)

♥New Arrival♥Gracegift-Disney TsumTsum Shoelace Charm Lace Up Sneakers/Women Shoes
♥New Arrival♥Gracegift-Disney TsumTsum Shoelace Charm Lace Up Sneakers/Women Shoes
Item Q&A
  • Question : Inquiry for the item from enz****Jul 19, 2017

    Hi for foot measurements 25.5 cm x 9 cm, ok to take size 41 or 40?

    Answer : [Re] Inquiry for the item from enz****

    Dear,
    You could order the size as usual, and we suggest the size EUR41 would be fine. However, it might be more comfortable that order 1 size larger than usual if you have wide feet or want to wear it with thick socks. For your reference, our model whose feet length 24.5cm and width 9.2cm, usually wear size EUR39 and try on the size EUR39 is comfortable.
    Thank you and have a happy shopping.:)

  • Question : Inquiry for the item from est****Jul 18, 2017

    Hi, do you sell only the items that I have circled?

    Answer : [Re] Inquiry for the item from est****

    Dear,
    We're sorry that we don't sell only those shoelace charms. You could get them by ordering a pair of shoes!
    Thank you and have a happy shopping.:)

♥New Arrival♥Gracegift-Disney/PIXAR Monsters University Badge Embroidered Slip Ons/Women Shoes
♥New Arrival♥Gracegift-Disney/PIXAR Monsters University Badge Embroidered Slip Ons/Women Shoes
Item Q&A
  • Question : sizingJul 18, 2017

    hi there

    im wearing size 39 but as my foot is wider and i measure was about 10cm, if i take size 40, will it be too big?

    Answer : [Re] sizing

    Dear,
    Could we know your feet length? It seems that EUR40 would be fine! This shoes cutting is standard but it might be more comfortable that order 1 size larger than usual if you have wide feet. For a reminder, if your feet seem "between" sizes and you cannot decide which size to select, we suggest you choose the larger size.
    Thank you and have a happy shopping.:)

    Question : [Re] sizing

    my feet length is about 23, cant remember the exact measurement

    Answer : [Re] sizing

    Dear,
    You could order the size as usual, and we suggest the size EUR39 would be fine. However, it might be more comfortable that order 1 size larger than usual if you have wide feet or want to wear it with thick socks. For your reference, our model whose feet length 23cm and width 10cm, usually wear size EUR37 and try on the size EUR37 is comfortable.
    Thank you and have a happy shopping.:)

♥New Arrival♥Gracegift-Disney Princess Aurora Heart Platform Heels/Sleeping Beauty/Women Shoes
♥New Arrival♥Gracegift-Disney Princess Aurora Heart Platform Heels/Sleeping Beauty/Women Shoes
Item Q&A
  • Question : Inquiry for the item from hap****Jul 19, 2017

  • Question : sizeJul 18, 2017

    Hi , I normally wear size 35 . Do I need to choose 1 size bigger (36) for this design ? Will you restock all colour again ?

    Answer : [Re] size

    Dear,
    You could order the size as usual. However, it might be more comfortable that order 1 size larger than usual if you have wide feet or want to wear it with thick socks. For your reference, our model whose feet length 22.8cm and width 8.5cm, usually wear size EUR35 and try on the size EUR35 is comfortable.

    We're sorry that there isn't any stock of this color for your size now. However, you could add the item to Wish List first, as we'll update the newest stock for all items everyday

    Thank you and have a happy shopping.:)

  • Question : Inquiry for the item from ang****Jul 14, 2017

    Will have new stock for black colour? Interested in size 39...

    Answer : [Re] Inquiry for the item from ang****

    Dear,
    We're sorry that there isn't any stock of this item now. However, we have other shoes which have EUR39 size and you could pick them up. You'll never stop loving them!
    Thank you and have a happy shopping.:)

♥New Arrival♥Gracegift-Disney Princess Snow White Rhinestone Ombre Glitter Heels/Women Shoes
♥New Arrival♥Gracegift-Disney Princess Snow White Rhinestone Ombre Glitter Heels/Women Shoes
Item Q&A
  • Question : Inquiry for the item from spr****Jul 19, 2017

    What is the height of heel..?

    Answer : [Re] Inquiry for the item from spr****

    Dear,
    The height of the heels is 10 cm, and you could refer to the detail information on our website.
    Thank you for your interest and have a happy shopping :)

♥New Arrival♥Gracegift-Disney/PIXAR Monsters University Patch Lace Up Sneakers/Women Shoes
♥New Arrival♥Gracegift-Disney/PIXAR Monsters University Patch Lace Up Sneakers/Women Shoes
Item Q&A
  • Question : Replenish stockJul 19, 2017

    Dear seller may I know will you replenish the white colour lace up sneaker, I'm very interested to buy and willing to wait for the stock to arrive. Can you message me, thank you.

    Answer : [Re] Replenish stock

    Dear,
    We're sorry that there isn't any stock of this color now. However, you could add the item to Wish List first, as we'll update the newest stock for all items everyday. Also, we have other shoes and you could pick them up. You'll never stop loving them!
    Thank you and have a happy shopping.:)

  • Question : Inquiry for the item from daw****Jul 18, 2017

    when will there be size 41 for black or pink?

    Answer : [Re] Inquiry for the item from daw****

    Dear,
    We're sorry that there isn't any stock of this color for your size now. However, we have other shoes which have EUR41 size and you could pick them up. You'll never stop loving them!
    Thank you and have a happy shopping.:)

♥1+1 Special Sale♥Gracegift-Disney TsumTsum Sneakers Shoes+Mickey Minnie Satchel Bags/Backpack Set
♥1+1 Special Sale♥Gracegift-Disney TsumTsum Sneakers Shoes+Mickey Minnie Satchel Bags/Backpack Set
Item Q&A
  • Question : ItemsJul 16, 2017

    Really keen in getting a pair of sneakers, but the pink minnie backpack is sold out. Yet, i saw it is available for sale as an individual item. May i know is it possible to open up the order of minnie backpack under this package promo? Thanks.

    Answer : [Re] Items

    Dear,
    Could we know which sneakers would you select? Then we could check the stock for you.
    Thank you and have a happy shopping.:)

    Question : [Re] Items

    White Minnie sneakers. Thanks.

    Answer : [Re] Items

    Dear,
    Could we know which size would you need? Then we could check the stock for you.

    Question : [Re] Items

    Size 34. Actually I was checking whether this package cam get the Minnie pink bag~ thanks.

    Answer : [Re] Items

    Dear,
    We're sorry that Minnie backpack is pre-ordered and won't be shipped out until 26/7, so that we don't provide it in the bundle now. However, you can still order these two items in their own listing.
    Thank you and have a happy shopping.:)

  • Question : Inquiry for the item from jie****Jul 18, 2017

    I am interested in the shoes for pooh-peach size 38 with Minnie backpack, is it available?

    Answer : [Re] Inquiry for the item from jie****

    My shoes length is 23.7cm, width is about 9.5cm. I am planning to wear it with a pair of thin socks, should i get size 38? or size 39?

    Question : [Re] Inquiry for the item from jie****

    Dear,
    We're sorry that there isn't any stock of this color for your size now. However, you could add the item to Wish List first, as we'll update the newest stock for all items everyday. Also, we have other shoes which have EUR38 size and you could pick them up. You'll never stop loving them!
    Thank you and have a happy shopping.:)

  • Question : Inquiry for the item from phy****Jul 18, 2017

    Hi the Minnie satchel is not available here. But it was found in individual deal. Is it possible to open up for Minnie satchel?

    Answer : [Re] Inquiry for the item from phy****

    Dear,
    Could we know which sneaker did you select? Then we could check the stock for you.
    Thank you and have a happy shopping.:)

    Question : [Re] Inquiry for the item from phy****

    Disney TsumTsum sneaker - Minnie white. For the size, should I take 1 size bigger or as exact as the measurement?

    Answer : [Re] Inquiry for the item from phy****

    Dear,
    Could we know your feet width and length and usual size? You could order 1 size larger than usual since this shoes run small. For a reminder, if your feet seem "between" sizes and you cannot decide which size to select, we suggest you choose the larger size.
    Thank you and have a happy shopping.:)

  • Question : Inquiry for the item from lil****Jul 18, 2017

    Hi, I would like the pink Minnie sling bag with the bundle. Is it possible ?

    Answer : [Re] Inquiry for the item from lil****

    Dear,
    We're sorry that we don't provide that type of bag in this bundle now. We always have different kind of promo event, you could fellow us to get the newest promotion news! Word of advice: Grab more & Enjoy shopping!
    Thank you and have a happy shopping.:)

  • Question : Inquiry for the item from phy****Jul 18, 2017

    The Minnie satchel is not available in this bundle promotion? I saw there is Minnie satchel sell individual.

    Answer : [Re] Inquiry for the item from phy****

    Dear,
    Yes. We're sorry that the Minnie satchel bag is not included in this budle.
    Thank you and have a happy shopping.:)

+View all Notice, FAQ, Q&A >>
♥New Arrival♥Gracegift-Disney Marie Pompom Embroidered Ballet Flats/Women Shoes
♥New Arrival♥Gracegift-Disney Marie Pompom Embroidered Ballet Flats/Women Shoes
Item Q&A
  • Question : how do I apply the coupon to get the price at $49Jul 18, 2017

    hi, I saw that I can apply the coupon to get the price at $49. I only managed to apply 1 of the coupon. please advise how to apply the shop coupon. thanks

    Answer : [Re] how do I apply the coupon to get the price at $49

    Dear,
    You could get the $8 cart coupon from Qoo10 by using mobile app, so that you can apply both the $8 cart coupon and our $8 shop coupon and grab this item at only $49!
    Thank you and have a happy shopping.:)

  • Question : Inquiry for the item from car****Jul 18, 2017

    Are the shoes anti-slip? Can you take a photo at the bottom of the shoes?

    Answer : [Re] Inquiry for the item from car****

    Dear,
    This shoes sole is engraved so that it would be a little anti-slip. You could find the image of the bottom of shoes as attachment. However, please noted that you still have to be aware when you walking on the slippery floor.
    Thank you and have a happy shopping.:)

  • Question : Bottom of the ShoesJul 15, 2017

  • Question : size 41Jul 14, 2017

    hi, is this true to size? i saw another post on the tsum tsum flats, there is up to 43. i got wide feet so i don't know if 41 will fit. locally i wear 41. thanks!

    Answer : [Re] size 41

    Dear,
    Could we know your feet width and length? This shoes cutting is standard but it might be more comfortable that order 1 size larger than usual if you have wide feet. For a reminder, if your feet seem "between" sizes and you cannot decide which size to select, we suggest you choose the larger size.
    Thank you and have a happy shopping.:)

  • Question : Inquiry for the item from bli****Jul 11, 2017

+View all Notice, FAQ, Q&A >>
♥New Arrival♥Gracegift-Classic Contrast Strap Pointy Toe Block Heels/Women Shoes
♥New Arrival♥Gracegift-Classic Contrast Strap Pointy Toe Block Heels/Women Shoes
Item Q&A
♥New Arrival♥Gracegift-Disney Alice Ankle Strap Mixed Material Glitter Ballet Flats/Women Shoes
♥New Arrival♥Gracegift-Disney Alice Ankle Strap Mixed Material Glitter Ballet Flats/Women Shoes
Item Q&A
  • Question : RestockJul 18, 2017

    Hi, I am interested in the blue glitter and black glitter pair. I wear size 38. May I know when will the new stock be coming in? Thanks!

    Answer : [Re] Restock

    Dear,
    We're sorry that there isn't any stock of this color for your size now. However, you could add the item to Wish List first, as we'll update the newest stock for all items everyday. Also, we have other shoes which have EUR38 size and you could pick them up. You'll never stop loving them!
    Thank you and have a happy shopping.:)

♥New Arrival♥Gracegift-Disney Marie Bow Ballet Flats/Women Shoes
♥New Arrival♥Gracegift-Disney Marie Bow Ballet Flats/Women Shoes
Item Q&A
  • Question : Inquiry for the item from htt****Jul 18, 2017

    Hi. My sizing doesn't fit :( is it possible to exchange?

    Answer : [Re] Inquiry for the item from htt****

    Dear,
    We’re sorry that we DON’T provide the exchange service for this reason. You could try using the ball of foot cushions (half insoles) came with the shoes to make the size more fit your feet. However, You could return the item and order a new one if you still think it's not your size. Please kindly contact us if you decide to return. To avoid causing any inconvenience to you again, we encourage you to check our returns and refund policy in shop info before ordering. If you need further assistance, you can always drop us a message!
    Thank you and have a happy shopping.:)

    Question : [Re] Inquiry for the item from htt****

    The shoes are too tight although I followed the size chart and already ordered 1 size bigger. May I know what's the return and refund procedure?

    Answer : [Re] Inquiry for the item from htt****

    Dear,
    We’re sorry for this issue. Unfortunately, in our return/refund policy, we're unable to provide the return and refund service for this reason. However, we know this is the first time to buy our product and there might be some confusion of choosing the size. We could give the exclusive $3 coupon without min purchase limit to you, so that you can use it in next time shopping! To avoid causing any inconvenience to you again, we encourage you to ask us for the size suggestion and check our returns and refund policy in shop info before ordering. If you need further assistance, you can always drop us a message!
    Thank you and have a happy shopping.:)

  • Question : muti glitterJul 18, 2017

    Hi, will there be a restock for this shoe?
    Thanks

    Answer : [Re] muti glitter

    Dear,
    We're sorry that there isn't any stock for your size now. However, you could add the item to Wish List first, as we'll update the newest stock for all items everyday. Also, we have other shoes and you could pick them up. You'll never stop loving them!
    Thank you and have a happy shopping.:)

  • Question : Inquiry for the item from wah****Jul 15, 2017

    Hi. Size 40 color black when restock?

    Answer : [Re] Inquiry for the item from wah****

    Dear,
    We're sorry that there isn't any stock of this item for your size now. However, you could order 1 size up if you have wide feet and it might be more comfortable for you. Also, we have other shoes which have EUR40 size and you could pick them up. You'll never stop loving them!
    Thank you and have a happy shopping.:)

♥New Arrival♥Gracegift-Disney TsumTsum Leather Tassel Embroidered Moccasins/Women Shoes
♥New Arrival♥Gracegift-Disney TsumTsum Leather Tassel Embroidered Moccasins/Women Shoes
Item Q&A
  • Question : Inquiry for the item from loh****Jul 18, 2017

    Understand that the sizing runs small. If I Fit size 40 for the beige chip n dale moccasins, would I Fit size 41 for this model?

    Answer : [Re] Inquiry for the item from loh****

    Dear,
    Could we know your feet width and length and usual size? You could order 1 size larger than usual since this shoes run small. For your reference, our model whose feet length 24.5cm and width 9.2cm, usually wear size EUR39 and try on the size EUR40 is comfortable.
    Thank you and have a happy shopping.:)

    Question : [Re] Inquiry for the item from loh****

    My feet length is 25cm and width is 10.5cm due to broad feet and Bunton.i usually wear EUR40. Would the front part be able to fit me if I were to get EUR41 in this design?

    Answer : [Re] Inquiry for the item from loh****

    Dear,
    Sure, we suggest the size EUR41 would be fine.
    Thank you and have a happy shopping.:)

  • Question : sizeJul 12, 2017

    if my fee is 23cm long and 9.5cm wide, what size should i get?

    Answer : [Re] size

    Dear,
    You could order 1 size larger than usual since this shoes run small, and the size EUR38 might be okay. For your reference, our model whose feet length 23cm and width 10cm, usually wear size EUR37 and try on the size EUR38 is comfortable.
    Thank you and have a happy shopping.:)

  • Question : exchangeJul 12, 2017

    if the size doesn't fit and i want to exchange for another size of the saem pair is it possible?

    Answer : [Re] exchange

    Dear,
    We’re sorry that we DON’T provide the return or exchange service for this reason. To avoid causing any inconvenience to you, we encourage you to check our returns and refund policy in shop info before ordering. If you need further assistance, you can always drop us a message!
    Thank you and have a happy shopping.:)

  • Question : Inquiry for the item from hau****Jul 04, 2017

    Any restock for pink 38?

    Answer : [Re] Inquiry for the item from hau****

    Dear,
    We're sorry that there isn't any stock of this item. However, this shoes model is a little small, it might be more comfortable to get the next size up if your feet are wide.
    Thank you and have a happy shopping.:)

  • Question : Inquiry for the item from hau****Jul 04, 2017

    Will u restock pink marie/thumper size 38?

    Answer : [Re] Inquiry for the item from hau****

    Dear,
    We're sorry that there isn't any stock of this item. However, this shoes model is a little small, it might be more comfortable to get the next size up if your feet are wide.
    Thank you and have a happy shopping.:)

♥New Arrival♥Gracegift-Disney TsumTsum Dual Strap Buckle Sandals Slippers/Women Shoes
♥New Arrival♥Gracegift-Disney TsumTsum Dual Strap Buckle Sandals Slippers/Women Shoes
Item Q&A
  • Question : TSUM TSUM 拖鞋Jul 17, 2017

  • Question : Inquiry related delivery from qui****Jul 18, 2017

    Hi, if the size doesn't fit , is it possible to exchange for another Size?

    Answer : [Re] Inquiry related delivery from qui****

    Dear,
    We’re sorry that we DON’T provide the return or exchange service for this reason. To avoid causing any inconvenience to you, we encourage you to check our returns and refund policy in shop info before ordering. If you need further assistance, you can always drop us a message!
    Thank you and have a happy shopping.:)

  • Question : Inquiry for the item from cac****Jul 17, 2017

    Hi, is the peach with pooh piglet eeyore design be in stock soon?

    Answer : [Re] Inquiry for the item from cac****

    Dear,
    Could we know which size would you wanna select? We're sorry that there isn't any stock of most of size now. However, we have other shoes which have stock and you could pick them up. You'll never stop loving them!
    Thank you and have a happy shopping.:)

  • Question : Extra tsum tsum box in the video?Jul 17, 2017

    Hi Grace Gift,

    I saw in your video that there is a small tsum tsum bag with a tsum tsum plastic box given together with the shoes?

    If we buy from you, will we have the small tsum tsum bag and tsum tsum plastic box too?

    Thank you!

    Answer : [Re] Extra tsum tsum box in the video?

    Dear,
    We're sorry that TSUM TSUM bag and box are the gift only for Taiwan own website and not included in our product. You'll recieve only shoes and shoe box as the video. However, we have a special event from 16th July to 18th July and you'll get free gift if you order within these 3 days.
    Thank you and have a happy shopping.:)

  • Question : Inquiry for the item from sri****Jul 14, 2017

    Hi.. Can I know what time of leather the item is made up of? Thanks..

    Answer : [Re] Inquiry for the item from sri****

    Dear,
    It's produced in 2017 and made up of artificial cow leather upper and 100% leather inner.
    Thank you and have a happy shopping.:)