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Q & A Lists
Item Question & Answer
[MR MCKENIC] Choke Clear 250ml
[MR MCKENIC] Choke Clear 250ml
Item Q&A
  • Question : Latest red stock?Jul 23, 2017

  • Question : New StockJul 08, 2017

    Hi, When the new stock will come in?
    Thanks

    Answer : [Re] New Stock

    Dear Customer,
    We restock this item regularly, we will check stock with our relevant & update the item page soonest.
    Thank you so much for checking with us!

◄ KODOMO ► Baby Laundry Detergent 3000ml X 2 ★ SPECIALLY FOR WASHING BABY
◄ KODOMO ► Baby Laundry Detergent 3000ml X 2 ★ SPECIALLY FOR WASHING BABY
Item Q&A
  • Question : Inquiry for the item from lou****Jul 23, 2017

  • Question : Inquiry related delivery from lou****Jul 23, 2017

  • Question : Inquiry related delivery from bel****Jul 22, 2017

  • Question : DeliveryJul 18, 2017

    Hi... Im yet to received my purchased. Can help me check? I ordered it on the 13th July.

    Answer : [Re] Delivery

    Dear Customer, our sincere apologies for not being able to get back to your inquiry immediately due to extremely high volume, our customer service offers are checking your inquiry now and get back to you soonest by today. Much appreciate for your great patient.

    Dear Customer,
    Warehouse released your parcel yesterday, delivery driver will arrange delivery for you soonst these 2 days. We thank you for your patience and support.
    (Jul 19, 2017 15:43)

  • Question : Inquiry related delivery from xin****Jul 07, 2017

    Hi sir/madam,

    Could you check on order 221177684? It has been 2 days .. still not yet shipped.

    Thanks

    Answer : [Re] Inquiry related delivery from xin****

    Dear Customer, our sincere apologies for not being able to get back to your inquiry immediately due to extremely high volume, our customer service offers are checking your inquiry now and get back to you soonest by tomorrow. Much appreciate for your great patient.

    Question : [Re] Inquiry related delivery from xin****

    noted. thanks:)

    Answer : [Re] Inquiry related delivery from xin****

    Thank you for your patient!:)

    Question : [Re] Inquiry related delivery from xin****

    Actually the delivery came a few days ago.. but I was not in SG.. is redelivery being scheduled??

    Answer : [Re] Inquiry related delivery from xin****

    Dear Customer,
    Noted on this delivery request & I will check with courier service Honest Bee to arrange delivery for you as soon as possible. Also, you may reach them at 90100026 just in case you need.
    Thank you for checking with us.

    Question : [Re] Inquiry related delivery from xin****

    It's delivered thanks

    Answer : [Re] Inquiry related delivery from xin****

    Dear Customer,
    Thank you so much for this kind informing.
    Please be assured that we value your support and we are managing all orders at full speed. We thank you for your patience.
    One Mart Team.

+View all Notice, FAQ, Q&A >>
[NESCAFE DOLCE GUSTO]  MINI ME Automatic Capsule Coffee Machine ★
[NESCAFE DOLCE GUSTO] MINI ME Automatic Capsule Coffee Machine ★
Item Q&A
  • Question : Enquiry on Expiry dateJul 17, 2017

  • Question : How many boxes of capsules? and type of favor?Jun 05, 2017

    How many boxes of capsules? and type of favor?

    Answer : [Re] How many boxes of capsules? and type of favor?

    Dear Customer,
    Please click below link for the promotion of BUY 15 BOXES OF CAPSULES - FREE DOLCE GUSTO RED and WHITE MINI ME:
    http://list.qoo10.sg/item/NESCAFE-NESCAFE-BUY-15-BOXES-OF-CAPSULES-FREE-DOLCE-GUSTO-RED-AND-WHITE/462548887
    Thank you so much for contacting us.

  • Question : 15 box promo?Mar 02, 2017

    Hi,

    When will you have the 15 box with free machine promo again?

    Answer : [Re] 15 box promo?

    Dear Customer,
    We will not launch the same promotion in a short term. you may check our homepage for the latest promotions always, thank you so much for checking with us.

  • Question : Product WarrantyFeb 18, 2017

    Dear seller, may i know what about the warranty? 2 years? can register the machine to www dolce-gusto com sg for warranty purpose?
    Thanks!

    Answer : [Re] Product Warranty

    Dear Customer,
    Our NESCAFE Machine is guaranteed for 1 year . In the event of problems, please contact our Customer Service Hotline 1800 8367200 for any question you may have .
    Thank you so much for contacting us.

  • Question : [About Item] Related InquiriesFeb 05, 2017

    Water flow is automatically or manually controlled? Thanks

    Answer : [Re] [About Item] Related Inquiries

    Dear Customer,
    Please contact our Customer Service Hotline 1800 8367200 for any question you may have .
    Thank you so much for contacting us

+View all Notice, FAQ, Q&A >>
◄ TOLLYJOY ► Mild and Gentle 1L Baby Laundry Detergent Bottle/Refill
◄ TOLLYJOY ► Mild and Gentle 1L Baby Laundry Detergent Bottle/Refill
Item Q&A
  • Question : Inquiry related delivery from ven****Jul 22, 2017

  • Question : Inquiry for the item from coc****Jun 26, 2017

    When will u restock the refill pack

    Answer : [Re] Inquiry for the item from coc****

    Dear Customer,
    Our sincere apologies for not being able to get back to your inquiry immediately as our office closed during this long weekend, our customer service offers will check your inquiry now and get back to you soonest tomorrow. Much appreciate for your great patient.

    Question : [Re] Inquiry for the item from coc****

    Any update on this?

    Answer : [Re] Inquiry for the item from coc****

    Dear Customer, our sincere apologies for not being able to get back to your inquiry immediately due to extremely high volume, our customer service offers are checking your inquiry now and get back to you soonest by tomorrow. Much appreciate for your great patient.

    Dear Customer,
    We are also in the midst of checking with our relevant supplier regarding the restock date.I’m afraid we will not able to restock in these 2 weeks.
    Thank you for checking with us!
    (Jun 28, 2017 22:16)

  • Question : ph5.5?Jun 22, 2017

    may i know is it ph5.5?

    Answer : [Re] ph5.5?

    Dear Customer,

    Our sincere apologies for not being able to get back to your inquiry immediately due to extremely high volume, our customer service offers are checking your inquiry now and get back to you soonest by today. Much appreciate for your great patient.

    Dear Customer,
    It's not indicated on this product, thank you for checking with us.
    (Jun 23, 2017 14:08)

  • Question : Inquiry for the item from alv****May 02, 2017

    Restock for Refill?

    Answer : [Re] Inquiry for the item from alv****

    Dear Customer,
    We restock this item regularly, we will check stock with our relevant & update the item page soonest.
    Thank you so much for checking with us!

  • Question : Inquiry for the item from suy****Apr 10, 2017

    When will this item (refill pack) be restocked?

    Answer : [Re] Inquiry for the item from suy****

    Dear Customer,
    This item is out of stock at our supplier side, we will restock once stock available, thank you for checking with us.

+View all Notice, FAQ, Q&A >>
◄ NESCAFE ► New Soluble Coffee Mix ★ ZERO SUGAR(35) / INTENSE(30) / LESS SUGAR(35) / ORIGINAL(30)
◄ NESCAFE ► New Soluble Coffee Mix ★ ZERO SUGAR(35) / INTENSE(30) / LESS SUGAR(35) / ORIGINAL(30)
Item Q&A
  • Question : Inquiry from yeo****Jul 22, 2017

  • Question : Inquiry for the item from shy****Jul 06, 2017

    Very disappointed. Received on 6 July 2017 at night and the expiry date is 29 July 2017 which is only about 3 weeks away.

    Answer : [Re] Inquiry for the item from shy****

    Dear Customer,
    Can we have the order number for this expiring item? We will assist you with a full refund, so sorry for the inconvenience we caused and I will inform our warehouse to check immediately.

    Question : [Re] Inquiry for the item from shy****

    Hi, order number is 220742380. Thanks.

    Answer : [Re] Inquiry for the item from shy****

    Dear Customer, our sincere apologies for not being able to get back to your inquiry immediately due to extremely high volume, our customer service offers are checking your inquiry now and get back to you soonest by tomorrow. Much appreciate for your great patient.

    Dear Customer,
    Thank you so much for your very kind understanding.
    We just processed refund of $5.95, you may expect to receive under your Q-money the latest by 1 working day.( Next Monday)
    (Jul 08, 2017 01:10)

    Question : [Re] Inquiry for the item from shy****

    I have received the refund in Q-money. Thanks for following up.

    Answer : [Re] Inquiry for the item from shy****

    Dear Customer,
    Thank you so much for this kind informing.
    Please be assured that we value your support and we are managing all orders at full speed. We thank you for your patience.
    One Mart Team.

  • Question : Inquiry for the item from bro****May 09, 2017

    Hi seller,
    May I know what's the expiry date for current stock 2-in-1 coffee? Thank you!

    Answer : [Re] Inquiry for the item from bro****

    Dear Customer,
    All these items are directly from Singapore Nestle weekly, no worries for the expiry date.

  • Question : Inquiry for the item from san****Mar 28, 2017

    Hi seller,
    What is the expire date for nescafe less sugar

    Answer : [Re] Inquiry for the item from san****

    Dear Customer,
    We are noted on this inquiry, we will request the warehouse to check and get back to you as soon as possible.

  • Question : Nescafe Intense 3in1Jan 06, 2017

    Hi Seller, when will have the stock for Nescafe Intense 3in1 ?

    Answer : [Re] Nescafe Intense 3in1

    "Dear Customer,
    We restock this item regularly, we will check stock with our relevant & update the item page soonest.
    Thank you so much for asking! "

+View all Notice, FAQ, Q&A >>
[City Chic] Stackable 4 Layer DIY Shoe Rack - Green ★ Bottom Layer Higher for your Boots
[City Chic] Stackable 4 Layer DIY Shoe Rack - Green ★ Bottom Layer Higher for your Boots
Item Q&A
  • Question : Inquiry for the item from Mun****Jul 22, 2017

  • Question : Inquiry for the item from Mun****Jul 22, 2017

  • Question : 关于商品wen****会员的咨询。Jul 10, 2017

    Wow shipping price so expensive 😓

    Answer : [Re] 关于商品wen****会员的咨询。

    Dear Customer,
    Shipping rate will be added according to Weight, it set by SpeedyQ, please take a look for other items to enjoy a free shipment over $69.Thank you for checking with us.

  • Question : 关于商品wen****会员的咨询。May 01, 2017

    Still haven't got stock😒

    Answer : [Re] 关于商品wen****会员的咨询。

    Dear Customer,
    This item is out of stock at our supplier side, we will restock once stock available, thank you for checking with us.

  • Question : 关于运送wen****会员的咨询。Apr 26, 2017

    之前不是买超过$30免运费吗❓
    干嘛改了$70❓
    要考虑了🤔🤔

    Answer : [Re] 关于运送wen****会员的咨询。

    免运费的促销活动一直在变动, 每个时间段都会不一样,最大限度是超过$30免运费,我会把这个反馈给我的同事,我们会尽量多做促销。谢谢!:)

+View all Notice, FAQ, Q&A >>
◄ CAREFREE ► Pad and Pantyliner ★ Super Dry Long Unscented 20s 17.6cm / Super Dry Scented / Unscente
◄ CAREFREE ► Pad and Pantyliner ★ Super Dry Long Unscented 20s 17.6cm / Super Dry Scented / Unscente
Item Q&A
  • Question : Inquiry for the item from Mun****Jul 22, 2017

  • Question : Inquiry related delivery from Suy****May 02, 2017

    Hi, when will my item be shipped? It's been almost a week

    Answer : [Re] Inquiry related delivery from Suy****

    Dear Customer,
    Noted on your shipping request & we will arrange delivery for you as soon as possible. Please accept our sincere apology for the all the delays and hiccups that you have experienced while shopping with us recently.

    Question : [Re] Inquiry related delivery from Suy****

    Hi, any updates?

    Answer : [Re] Inquiry related delivery from Suy****

    Dear Customer,
    We would like to apologize for the delay due to extremely high volume, warehouse passed your parcel to delivery staff, delivery staff will arrange delivery for you by these 2 days.
    Thank you for checking with us.

  • Question : Combined order for free deliverySep 22, 2016

    Can I combine orders from different accounts to get free delivery ?

    Answer : [Re] Combined order for free delivery

    Dear Customer,
    Warehouse system not able to recognise the orders if they are from different cart numbers. Warehouse can only ship and charge the shipping fee by each cart number.
    Thank you so much for asking !

  • Question : RestockJan 27, 2016

    Healthy fresh pantiliner green color... r u gonna restock?

    Answer : [Re] Restock

    Dear Customer,
    We wont be able to advise on the stock now.
    Kindly leave your email add with us at contactus@onemart.com.sg
    Once stock is in we will drop you an email.
    Thank you!

  • Question : Order no 153151933Oct 06, 2015

    Hi may I noe hv u mail e items coz it stated schedule is Oct 1 but still not deliver yet

    Answer : [Re] Order no 153151933

    Dear Customer, apologies on the delay of shipping. We have prepared your parcel and shipped out yesterday. Qxpress will be doing the delivery to you the soonest. Thank you.

+View all Notice, FAQ, Q&A >>
[LAURIER] Cleanfresh Pantyliner Active Fit Non Perfumed 40s/Perfumed 40s
[LAURIER] Cleanfresh Pantyliner Active Fit Non Perfumed 40s/Perfumed 40s
Item Q&A
  • Question : Inquiry for the item from Mun****Jul 22, 2017

  • Question : Just for your informationJun 08, 2016

    Since you tell me that I'm getting the right products, let me show you what you sent me - Cleanfresh, vs what you claim to be selling: Active Fit. They clearly do not Look or Spell the same.

    Just for your information.

    Answer : [Re] Just for your information

    Dear customer,

    For your information we have uploaded the image onto the item info page.

    We have done all necessary action to prevent any miscommunication in terms of orders.

    Best Regards

  • Question : Cleanfresh or Active Fit????Jun 02, 2016

    Your item features is clearly Active Fit but when delivered its Cleanfresh. My other items delivered are wrong as well. Is there no QC before delivery???

    Answer : [Re] Cleanfresh or Active Fit????

    Dear customer,

    We have tallied your order with what we have sent out.

    The 500ml and 2L is a mistake on our part.

    However for the laurier is exaclty as you have orderd.

    Best Regards

  • Question : Pending pick up for three daysDec 17, 2015

    Hi, noticed its pending courier pick up for 3 days already, pls advise when can u deliver?

    Answer : [Re] Pending pick up for three days

    Dear Customer, would you please advice us your shopping cart number ? We will check and arrange delivery for you ASAP. Thank you so much for contacting us !

    Question : [Re] Pending pick up for three days

    99580670

    Answer : [Re] Pending pick up for three days

    Dear Customer, apologies on the late reply. We are checking on your order status and will expedite the delivery the soonest. Sorry for the inconvenience caused.

[DARLIE] 250g Double Action Toothpaste (Dual Mint   Enamel Protect) **Onemart Recommended**
[DARLIE] 250g Double Action Toothpaste (Dual Mint Enamel Protect) **Onemart Recommended**
Item Q&A
  • Question : Inquiry for the item from Mun****Jul 22, 2017

  • Question : Inquiry for the item from Mun****Jul 22, 2017

  • Question : Wrong item receivedApr 06, 2016

    I bought Darlie but received Colgate. Require to change as i don't use Colgate.

    Answer : [Re] Wrong item received

    What item is wrong

    You can proceed to our warehouse for exchange

    Question : [Re] Wrong item received

    Hi do you understand what I mean. I already told you My purchase is Darlie 250g double action but received is Colgate brand. The wrong is with your end why require me to send back to your warehouse to change.

    Answer : [Re] Wrong item received

    dear customer, we will arrange an exchange for you

    Question : [Re] Wrong item received

    Hi when can I expect to receive the Darlie 250g double action toothpaste ? Pls reply soon. Your customer service of replying is really slow.pls improve on that.

    Answer : [Re] Wrong item received

    dear customer,

    an exchange request have been made. we apologise for the delay. we will definitely look into this area

    Thank you

  • Question : Order number 168542819Apr 06, 2016

    Pls check my order as item sent wrongly.

    Answer : [Re] Order number 168542819

    What item is wrong

    You can proceed to our warehouse for exchange

    Question : [Re] Order number 168542819

    Pls see attached if you still don't understand what I mean kindly contact me. You should have my contact nbr

    Answer : [Re] Order number 168542819

    dear customer, we will arrange an exchange for you

  • Question : My order no 168542819Apr 10, 2016

+View all Notice, FAQ, Q&A >>
[DOVE] Body Wash 1000ml Cool/Energize/Revive/Fresh Touch/Beauty Nourishing/Sensitive/Exfoliating
[DOVE] Body Wash 1000ml Cool/Energize/Revive/Fresh Touch/Beauty Nourishing/Sensitive/Exfoliating
Item Q&A
  • Question : Inquiry for the item from Mun****Jul 22, 2017

  • Question : Inquiry for the item from Mun****Jul 22, 2017

  • Question : Inquiry for the item from jot****Apr 28, 2017

    Hi can I know wen will u restock tge Nourishing Body Wash?

    Answer : [Re] Inquiry for the item from jot****

    Dear Valued Customer,
    Thank you for your interest in our product.
    We are also in the midst of checking with our relevant supplier and we will restock this product soonest.

  • Question : My order when deliver ?Aug 08, 2016

    Dear fellow buyers , if u r in a hurry to use the neccesaries , i suggust u buy from retail shops. tis seller is taking his/her own sweet time , placed order on 29th jul , till now 08th aug still havent deliver. when ask abt it , he will onli answer like a robot , saying wat system prob ..... buy at ur own risk !!

    Answer : [Re] My order when deliver ?

    Dear Customer, we will arrange delivery with Qxpress as soon as possible .
    We can't apologize enough for the delay in delivery and the inconveniences that we have caused you during this process,also for not being able to get back to your enquiry immediately as our office is closed over the weekends and public holiday.

  • Question : hiJun 24, 2016

    hi its been alrdy 2 weeks. i have yet to received my items. i even msg but there isnt any reply at all. when are yall gonna deliver my items? pls kindly reply asap

    Answer : [Re] hi

    Dear Valued Customer,

    We understand that there has been some delay and error in your order. We apologise for that, we will be implementing a better system to monitor the orders from Qxpress warehouse.
    Some of you may experience a long delay. Those orders will be reprocessed again tomorrow to send out all the item. Should the item be Out of stock you will be informed.
    Those that exprienced dove missing bottle please send a pic and raise a non receipt claim. We discover a technical error that caused this we sincerely apologise for that. We will make necessary amendments.
    Those that require a refund will need your help to process a refund we will process it accordingly.
    Other inquiries please bear with us for 1-3 days for us to clear our on hand tasks to provide better future service.
    Once again we sincerely apologise for this experience we will aim to serve you better, Thank you for shopping with us.

    One Mart

+View all Notice, FAQ, Q&A >>
[ELLIPS] Hair Vitamin 50s Hair Treatment/Smooth and Shiny/Nutri Color/Hair Vitality
[ELLIPS] Hair Vitamin 50s Hair Treatment/Smooth and Shiny/Nutri Color/Hair Vitality
Item Q&A
  • Question : Inquiry for the item from mey****Jul 22, 2017

  • Question : Inquiry for the item from she****Jul 08, 2017

    Dear seller, when will you restock for hair treatment and hair vitality?

    Answer : [Re] Inquiry for the item from she****

    Dear Customer,
    We restock this item regularly, however, this item is out of stock at our supplier side caused this long delay, we are in the midst of checking with our relevant supplier, we will restock soonest once the item is available.

  • Question : BulkMar 04, 2017

    Hi do you ship to Australia and also do wholesale pricing?

    Answer : [Re] Bulk

    Dear Customer,
    You may Email (contactus@onemart.com.sg), our officer will assist you regarding this.

  • Question : [About Item] Related InquiriesFeb 15, 2017

    Hi seller, what is the expiry date of Hair treatment and Nutrition colour? Thankyou

    Answer : [Re] [About Item] Related Inquiries

    Dear Customer,

    We are noted on this inquiry, we will request the warehouse to check and get back to you as soon as possible.
    Dear Customer,
    The expiry date is not indicated.
    Thank you for checking with us.

  • Question : [About Item] Related InquiriesJan 13, 2017

    When will u restock for the rest?

    Answer : [Re] [About Item] Related Inquiries

    "Dear Customer,
    Thank you so much for asking, we are also in the midst of checking with our relevant supplier and we will restock this product soonest. ( Possibly by 2 weeks time )

+View all Notice, FAQ, Q&A >>
[ThaiGoodEat] ☆NUKE☆ Breath and Belly Mint Pops ★ Freshness EXPLOSION in 3 seconds! ★ BUNDLE OF 4
[ThaiGoodEat] ☆NUKE☆ Breath and Belly Mint Pops ★ Freshness EXPLOSION in 3 seconds! ★ BUNDLE OF 4
Item Q&A
  • Question : Inquiry for the item from cin****Jul 22, 2017

    I can't order too .. 🤔

    Answer : [Re] Inquiry for the item from cin****

    Kindly let me know when ur stocks in ya ... thks

  • Question : Inquiry for the item from cin****Jul 22, 2017

  • Question : Nuke MintJun 14, 2017

    Hi! Tried for several days already; quantity can put number but cannot add to cart nor choose flavour.

    Answer : [Re] Nuke Mint

    Dear Customer,

    Our sincere apologies for not being able to get back to your inquiry immediately due to extremely high volume, our customer service offer is checking your inquiry now and get back to you soonest by today. Much appreciate for your great patient.

    Dear Customer,
    This is because the option was out of stock, warehouse is checking stock with our supplier now, we will restock and update the quantities at item page soonest.
    Thank you for checking with us.
    (Jun 15, 2017 15:52)

    Question : [Re] Nuke Mint

    Thanks for replying, shall await your update. 😊

    Answer : [Re] Nuke Mint

    Dear Customer, our sincere apologies for not being able to get back to your inquiry immediately due to extremely high volume over the weekends, our customer service offers are checking your inquiry now and get back to you soonest by 1 working day. Much appreciate for your great patient.

    Dear Valued Customer,
    Thank you for your interest in our product.
    (Jun 19, 2017 16:41)

◄ Dynamo ► Carton Sale ★ 4 x Large Bottle Detergent (3.0L / 2.7L) ☆ No.1 Power Gel in SG
◄ Dynamo ► Carton Sale ★ 4 x Large Bottle Detergent (3.0L / 2.7L) ☆ No.1 Power Gel in SG
Item Q&A
  • Question : Inquiry for the item from san****Jul 22, 2017

  • Question : Inquiry related delivery from ani****Jul 08, 2017

    Order no: 219909230
    Hi, when will delivery be made? 2 weeks already

    Answer : [Re] Inquiry related delivery from ani****

    Dear Customer,
    I'm afraid this parcel went missing during transit, I will contact warehouse to prepare a new parcel for you soonest or please feel free to let me know if you prefer a refund instead?
    Please accept our sincere apology for the all the delays.

    Question : [Re] Inquiry related delivery from ani****

    Please deliver as soon as it's possible. I'm running out of Dynamo already, thanks.

    Answer : [Re] Inquiry related delivery from ani****

    Dear Customer,
    As checked, the new parcel is processing in warehouse, didn't ship out yet, I will check with warehouse and courier service to arrange delivery for you as soon as possible.

    Question : [Re] Inquiry related delivery from ani****

    Hi seller, I still haven't received the new parcel. I've run out of detergent already. Can u pls make sure it's delivered today?

    Answer : [Re] Inquiry related delivery from ani****

    Dear Customer,
    Noted on this delivery request & I will check with warehouse now and courier service to arrange delivery for you as soon as possible.

    Question : [Re] Inquiry related delivery from ani****

    Thanks, have received it already.

    Answer : [Re] Inquiry related delivery from ani****

    Dear Customer,
    Thank you so much for this kind informing.
    Please be assured that we value your support and we are managing all orders at full speed. We thank you for your patience.
    One Mart Team.

  • Question : Inquiry related delivery from ani****Jul 08, 2017

    Order no: 219909230
    Hi, when will my order arrive? It's been 2 weeks.

    Answer : [Re] Inquiry related delivery from ani****

    Dear Customer,
    I'm afraid this parcel went missing during transit, I will contact warehouse to prepare a new parcel for you soonest or please feel free to let me know if you prefer a refund instead?
    Please accept our sincere apology for the all the delays.

  • Question : Inquiry related delivery from xia****Jul 03, 2017

    Hi can I noe wat the status for my delivery?? I ordered on 23th Jun and it was change to delivery status since 29th Jun but till now there is no news on my delivery.. Please advise, my tracking number is HBONEM111382854.. Have been waiting for the delivery since den and the reviews that cust reviewed all saying is fast delivery which I dun tink so.. It been so many days n yet I dun c my items delivering to mi..

    Answer : [Re] Inquiry related delivery from xia****

    Dear Customer,
    As checked with warehouse, they are processing your parcel batch now and they will pack and handle over your parcel to delivery driver as soon as possible.

  • Question : Inquiry for the item from sya****Jun 26, 2017

    I thought stated after $4 off cart coupon will be $30+ ..but after selected the price still $34+

    Answer : [Re] Inquiry for the item from sya****

    Dear Customer,

    Our sincere apologies for not being able to get back to your inquiry immediately as our office closed during this long weekend, our customer service offers will check your inquiry now and get back to you soonest tomorrow. Much appreciate for your great patient.

    Dear Customer,
    Maybe you would take a look for other items and make it "Free shipping over $60.00", thank you for checking with us.

    (Jun 27, 2017 21:12)

+View all Notice, FAQ, Q&A >>
★ FREE MAYER STEAMER MULTIPOT ★ DOLCE GUSTO x 6 Boxes ★ Coffee Capsules Box of 8/16 ★ Fresh Stock
★ FREE MAYER STEAMER MULTIPOT ★ DOLCE GUSTO x 6 Boxes ★ Coffee Capsules Box of 8/16 ★ Fresh Stock
Item Q&A
  • Question : Inquiry from joa****Jul 22, 2017

  • Question : Wrong item deliverJul 21, 2017

  • Question : Inquiry for the item from jen****Jul 18, 2017

    Hi Seller,

    What is the expiry date for Chococino, Mocha and Tea Latte before I place my order?

    Thanks

    Answer : [Re] Inquiry for the item from jen****

    Dear Custome,
    The expiration date for the product is Jan 2018 onwards.
    Thank you so much for contacting us.

    Question : [Re] Inquiry for the item from jen****

    Thanks for your reply

    Answer : [Re] Inquiry for the item from jen****

    You are the most welcome.

  • Question : Order Summary (Date : Jul 18, 2017 / Cart no. : 111952296)Jul 18, 2017

    Request for late delivery from 6pm onwards.
    Contact +6583010185

    Answer : [Re] Order Summary (Date : Jul 18, 2017 / Cart no. : 111952296)

    Dear Customer, our sincere apologies for not being able to get back to your inquiry immediately due to extremely high volume, our customer service offers are checking your inquiry now and get back to you soonest by today. Much appreciate for your great patient.

    Dear Customer,
    Well noted, we will advise our courier service accordingly. Thank you for contacting us.
    (Jul 19, 2017 15:48)

  • Question : In stockJul 17, 2017

    Hi any stock for Cafe Au Lait if I order now?

    Answer : [Re] In stock

    Dear Customer,
    Yes, the quanitties you saw basically are base on physical quantites in warehouse. Thank you for checking with us.

+View all Notice, FAQ, Q&A >>
[MILO®] ACTIV-GO 900g Refill Pack / Ice Energy 750g / 3in1 ACTIV-GO 18s / ACTIV-GO Gao Siew Dai 15s
[MILO®] ACTIV-GO 900g Refill Pack / Ice Energy 750g / 3in1 ACTIV-GO 18s / ACTIV-GO Gao Siew Dai 15s
Item Q&A
  • Question : Cart no 111909059Jul 22, 2017

  • Question : Mayer Steamer Multi-PotJul 18, 2017

  • Question : 222189969 [MILO®] ACTIV-GO 900g Refill Pack / Ice Energy 750g / 3in1 ACTIV-GO 18s / ACTIV-GO Gao Siew Dai 15s Type:Milo Ice Energy 750g(+S$2.45) 2Jul 19, 2017

    Please acknowledge to my delivery. Total quantity received is only three items instead of four items purchased. The missing item is the Milo Energy 750g. Two of these purchased but only one received. Hope you reply to my email as soon as possible.

    Answer : [Re] 222189969 [MILO®] ACTIV-GO 900g Refill Pack / Ice Energy 750g / 3in1 ACTIV-GO 18s / ACTIV-GO Gao Siew Dai 15s Type:Milo Ice Energy 750g(+S$2.45) 2

    Dear Customer,
    So sorry for the missing Milo Ice Energy 750g, we will assist you to full refund the missing item, please revert back to us if you agree with refund amount $8.95, we will directly transfer to your Q-account by 1 working day.

  • Question : Still on requestJul 04, 2017

    Hi, May I know when will my order be delivered? My order numbers are 220742377 to 220742381. Thanks.

    Answer : [Re] Still on request

    Dear Customer,
    As checked with warehouse, they are processing your parcel batch now and they will pack and handle over your parcel to delivery driver as soon as possible.

  • Question : Inquiry for the item from qia****Jun 23, 2017

+View all Notice, FAQ, Q&A >>
◄ ENFAGROW ► A  Milk Powder Stage 2/3/4/5 ★ Best Choice for Mums ★ Higher DHA ★ 1.8kg
◄ ENFAGROW ► A Milk Powder Stage 2/3/4/5 ★ Best Choice for Mums ★ Higher DHA ★ 1.8kg
Item Q&A
  • Question : Enfagrow Stage 3 - Netherlands or Malaysia?Jul 15, 2017

    Hi, Can i check whether the enfagrow stage 3 milk powder is from Netherlands or Malaysia? Thank you.

    Answer : [Re] Enfagrow Stage 3 - Netherlands or Malaysia?

    Dear Customer,
    This item from an official local supplier, it made in Netherlands, thank you for checking with us.

    Question : [Re] Enfagrow Stage 3 - Netherlands or Malaysia?

    thanks. I put 2 tins to my cart and tried to apply your shop $10 discount off $150 but they keep telling me it can only be applied above $150. it is already $167.50. Can you advise please. Hoping to place the order by this weekend! Thank you.

  • Question : Inquiry from vic****Jul 21, 2017

  • Question : Inquiry for the item from lou****Jul 08, 2017

  • Question : Wrong milk powder sentJul 13, 2017

    Hi, I just received the milk powder. Invoice stated clearly it is Enfagrow Stage 3, but I received 2 cans of Dumex powder. Can yyou please kindly assist to re-send the right milk powder - Enfagrow Stage 3 as ordered? Thanks.

    Answer : [Re] Wrong milk powder sent

    Hi, I just received the milk powder. Invoice stated clearly it is Enfagrow Stage 3, but I received 2 cans of Dumex powder. Can yyou please kindly assist to re-send the right milk powder - Enfagrow Stage 3 as ordered? Thanks.

    Question : [Re] Wrong milk powder sent

    Dear Customer,
    Can we have a picture for the waybill, we booked Ninjavan to collect the wrong item from you tomorrow, 12pm-3pm.
    Re-delivery will handle by Honest Bee separately.

    Answer : [Re] Wrong milk powder sent

    PleAse find attached waybill requested.

    Question : [Re] Wrong milk powder sent

    When will the right milk powder be delivered then? I hope it is before the milk powder will be collected from my place.

    Answer : [Re] Wrong milk powder sent

    Hi any updates on when I will received the right order?Have not heard from you on the receipt of the right order by Honestbee. While Ninjavan is already on their way to collect the wrong order.

    Question : [Re] Wrong milk powder sent

    Dear Customer,
    Noted on this, I will advise warehouse to look for the parcel, warehouse need to scan in the wrong item while issue a new parcel for you, we will arrange delivery for you soonest next week by Ninjavan. Thank you for checking with us.

    Answer : [Re] Wrong milk powder sent

    Hi this is almost a week already. Can you confirm when I can receive the right order I make? This is an error that you made so it should not be that you must receive the wrong item back in order to issue the new Parcel. Also, now you have receive there should be a notice to say when it will be send out!

    Question : [Re] Wrong milk powder sent

    Dear Customer, our sincere apologies for not being able to get back to your inquiry immediately due to extremely high volume, our customer service offers are checking your inquiry now and get back to you soonest by today. Much appreciate for your great patient.

    Answer : [Re] Wrong milk powder sent

    This is causing so much inconvenience seriously! Can you confirm if you are able to deliver by today. The delivery is taking so long after payment made, which is not what is promise.

    Question : [Re] Wrong milk powder sent

    Dear Customer, our sincere apologies for not being able to get back to your inquiry immediately due to extremely high volume, our customer service offers are checking your inquiry now and get back to you soonest by today. Much appreciate for your great patient.

    Answer : [Re] Wrong milk powder sent

    Hey Onemart!! Stop giving me robotic answer or auto replies! It's a new day and I didn't get an answer from u! Please update if u will be sending me my order today, and stop delaying it! Terrible service!

    Question : [Re] Wrong milk powder sent

    Dear Customer, our sincere apologies for not being able to get back to your inquiry immediately due to extremely high volume, our customer service offers are checking your inquiry now and get back to you soonest by tomorrow. Much appreciate for your great patient.

    Dear Customer,
    As checked a new parcel has been delivered, thank you for checking with us !
    Sorry for the late reply & inconvenience we caused, usually, every morning we will check the messages priority which we sent "robotic answer", however, all your messages will be moved to new message list once you sent us a new message.
    (Jul 20, 2017 22:36)

  • Question : Inquiry for the item from Tan****Jul 14, 2017

    Hello
    Today I jus received my milk powder from Honestbee
    All 3 tins are terrible dented
    Can u pls bubble wraps every individual tin to prevent further dent ???
    Can u also ask ur courier to handle milk powder with care?

    Answer : [Re] Inquiry for the item from Tan****

    Dear Customer,
    Thank you so much for your feedback, we well noted on it & we will talk to our courier service Honest Bee seriously, for the dented case, we will arrange the exchange for you.
    The collection booked Ninjavan tomorrow, time slot 3:00 PM to 6:00 PM.
    Re-delivery will handle by Honest Bee as soon as the dented tin returned to them.
    So sorry for the inconvenience caused.

    Question : [Re] Inquiry for the item from Tan****

    Hi
    I m working that timing can u arrange night time ? After 8.30pm??

    Answer : [Re] Inquiry for the item from Tan****

    Dear Customer, our customer service officer is checking your inquiry, we will update you again soonest.

    Dear Customer,
    We re-booked a new collection for you tomorrow, time slot 6-10pm & put the comment to request come at 8 pm if possible, just let us know if fail, we will re-book for you, maybe on Saturday?
    (Jul 18, 2017 20:13)

+View all Notice, FAQ, Q&A >>
FNN ★ FARMHOUSE UHT MILK ★ CARTON SALE ★ FRESH MILK / LOW FAT MILK ★ 1L PACK x 12 ★ FROM AUSTRALIA
FNN ★ FARMHOUSE UHT MILK ★ CARTON SALE ★ FRESH MILK / LOW FAT MILK ★ 1L PACK x 12 ★ FROM AUSTRALIA
Item Q&A
  • Question : Inquiry for the item from sls****Jul 22, 2017

  • Question : Inquiry for the item from swe****Jul 02, 2017

    Dear Seller,
    What is the expiry for full cream fresh milk?
    Is it fresh stock?

    Thanks.

    Answer : [Re] Inquiry for the item from swe****

    Dear Customer, our sincere apologies for not being able to get back to your inquiry immediately due to extremely high volume over the weekend, our customer service offers are checking your inquiry now and get back to you soonest by tomorrow. Much appreciate for your great patient.

    Dear Customer,
    This item is fresch stock, we restock with local supplier weekly, no worries for it, as of now, it out of stock, warehouse staff may not able to check for it now. Thank you for checking with us.
    (Jul 04, 2017 10:57)

[MAMY POKO] Carton Sales EXTRA DRY Baby Diapers / EXTRA SOFT Walker Pants ★ JUMBO BUNDLE DEAL
[MAMY POKO] Carton Sales EXTRA DRY Baby Diapers / EXTRA SOFT Walker Pants ★ JUMBO BUNDLE DEAL
Item Q&A
  • Question : Inquiry for the item from aci****Jul 22, 2017

  • Question : Inquiry related cancel and refund from mik****Jul 20, 2017

    Hi, I want a refund if there's no delivery status at all? Order nos. 222180239

    Answer : [Re] Inquiry related cancel and refund from mik****

    Dear Customer,
    Thank you for your great patient and kind understanding during this process.
    We just processed order cancellation, now Qoo10 will check and refund to your Q-account (under Q-money). Kindly check you refund status at myqoo10 >> cancel / refund >> refunded >> click see detail .
    Also, you may contact qoo10 customer service for more clarification:
    Helpdesk: http://www.qoo10.com.sg/gmkt.inc/CS/NHelpContactUs.aspx
    Hotline : 65-6500-4440.
    Email : help@qoo10.sg
    We can't apologize enough for the inconveniences that we have caused you during this process.

  • Question : Inquiry related delivery from yue****Jul 20, 2017

    Hi my order no. Is 222471126.
    I ordered since 17 July but it is still not shipped out. Can I cancel the order? I need the diapers urgently. I will buy from other places if u can't ship today.

    Answer : [Re] Inquiry related delivery from yue****

    Dear Customer,
    As checked your parcel has been delivered, thank you for checking with us !

  • Question : Inquiry related delivery from mik****Jul 20, 2017

    Pls check my order on 15/7, when is the delivery?
    Order no: 22218239

    Answer : [Re] Inquiry related delivery from mik****

    Order nos: 222180239

    Question : [Re] Inquiry related delivery from mik****

    Dear Customer,
    Noted on this delivery request & I will check with warehouse and courier service to arrange delivery for you as soon as possible.
    Normally, after a tracking number updated under your order numbers, you may expect to receive by 1-2 working day. Thank you for checking with us.

  • Question : Delivery timeJul 19, 2017

    Hi,

    can the delivery be made after office hour?

    Answer : [Re] Delivery time

    Dear Customer, our sincere apologies for not being able to get back to your inquiry immediately due to extremely high volume, our customer service offers are checking your inquiry now and get back to you soonest by tomorrow. Much appreciate for your great patient.

    Dear Customer,
    Basically we are not able to selct a time slot for delivery as all the deliveries will base on driver's route, however, you may drop us a message if any orders place, we will inform courier service to try their best to arrange delivery accoringly. Also, they will contact you for re-delivery if fail.
    Thank you for checking with us.
    (Jul 20, 2017 22:25)

+View all Notice, FAQ, Q&A >>
[NESTLE GERBER] Bundle of 2!! GERBER YOGURT MELTS - STRAWBERRY / MIXED BERRIES
[NESTLE GERBER] Bundle of 2!! GERBER YOGURT MELTS - STRAWBERRY / MIXED BERRIES
Item Q&A
  • Question : Inquiry for the item from ang****Jul 21, 2017

  • Question : Inquiry for the item from ang****Jul 21, 2017

    Any more mix berry?

    Answer : [Re] Inquiry for the item from ang****

    Dear Customer,
    We restock this item regularly, we will check stock with our relevant & update the item page soonest.
    Thank you so much for checking with us!

  • Question : Inquiry from zen****Jun 12, 2017

    Something is wrong as there is no selection for type 2 hence I couldn't add cart. Pls check

    Answer : [Re] Inquiry from zen****

    Dear Customer,

    Our sincere apologies for not being able to get back to your inquiry immediately due to extremely high volume, our customer service offer is checking your inquiry now and get back to you soonest by today. Much appreciate for your great patient.

    Dear Customer,
    Thank you for your feedback, we will check and update the item page soonest.
    (Jun 13, 2017 17:40)

  • Question : Inquiry for the item from qui****Apr 10, 2017

    When will be the expiry date?

    Answer : [Re] Inquiry for the item from qui****

    Dear Customer,
    We need to contact SpeedyQ warehouse to check the expiry date before get back to you ( our stock is in SpeedyQ warehouse ), basically, all these items are directly from Singapore Nestle weekly, no worries for the expiry date.

  • Question : puff, strawberry appleDec 09, 2016

    Hi,

    Any restock for Gerber puff, strawberry apple ?

    Answer : [Re] puff, strawberry apple

    Dear Customer ,
    We are also in the midst of checking with our relevant supplier regarding the restock date, not able to advise an estimated date, basically, we will restock weekly.

+View all Notice, FAQ, Q&A >>
[KODOMO] ★ CARTON OF 4 ★ Baby Laundry Detergent 3000ml★ SPECIALLY FOR WASHING BABYWEAR AND DIAPERS
[KODOMO] ★ CARTON OF 4 ★ Baby Laundry Detergent 3000ml★ SPECIALLY FOR WASHING BABYWEAR AND DIAPERS
Item Q&A
  • Question : Inquiry for the item from jav****Jul 20, 2017

    Hi, is this suitable for use on front loading washing machines?

    Answer : [Re] Inquiry for the item from jav****

    Dear Customer,
    This one can be used, but actually, there is another one more suitable, please check attached picture. Thank you for checking with us & wish you a great weekend.

    Question : [Re] Inquiry for the item from jav****

    Thanks for the reply. Are u selling the product in ur attached picture? As I can't find it in ur shop.

  • Question : Inquiry for the item from pas****Jul 12, 2017

  • Question : Inquiry for the item from myh****Jul 06, 2017

    Hi, may I know expiry date of this batch?

    Answer : [Re] Inquiry for the item from myh****

    Dear Customer,
    This item is fresh stock, the expiry date as same as the ones you saw on supermarkets, we just restocked from a local supplier, no worries for it, thank you so much for checking with us.

  • Question : Delivery of ItemsJun 29, 2017

    Hi One Mart,

    I made an order on 27th June and would like to know when i will be able to get my goods? thank you.

    Answer : [Re] Delivery of Items

    Dear Customer, our sincere apologies for not being able to get back to your inquiry immediately due to extremely high volume, our customer service offers are checking your inquiry now and get back to you soonest by today. Much appreciate for your great patient.

    Dear Customer,
    Noted on your shipping request & we will arrange delivery for you as soon as possible. Normally, after a tracking number updated under your order numbers, you may expect to receive by 1-2 working day. Thank you for checking with us.
    (Jun 30, 2017 18:32)

    Question : [Re] Delivery of Items

    Hi one mart,

    is it possible to give a rough date on when the products will be shipped? it is quite a long wait.

    Answer : [Re] Delivery of Items

    Dear Customer,
    We are noted on your shipping request & we will try to arrange delivery for you as soon as possible. Normally, after a tracking number updated under your order numbers, you may expect to receive by 1-2 working day. Thank you for checking with us.

  • Question : deliveryApr 20, 2017

    Hi,
    Is it free delivery? But why when i go to cart there is delivery charge?

    Answer : [Re] delivery

    Dear Customer,
    The free delivery promotion ended as of now, shipping rate will be added according to Weight. thank you for checking with us.

+View all Notice, FAQ, Q&A >>
◄ NESTLE NAN ► CARTON(6) FREE DELIVERY ★ Baby Milk Optipro / Hypo-Allegernic ★ Official SG Stock
◄ NESTLE NAN ► CARTON(6) FREE DELIVERY ★ Baby Milk Optipro / Hypo-Allegernic ★ Official SG Stock
Item Q&A
  • Question : Inquiry related cancel and refund from pay****Jul 13, 2017

    Please provide an exchange delivered stage 3 instead of 2

    Answer : [Re] Inquiry related cancel and refund from pay****

    Dear Customer,
    Well noted on this request, we booked Ninjavan to collect the 6 tins of stage 3 from you tomorrow, time slot booked 12-3pm, please kindly drops us a message once you pass the item to Ninjavan staff, I will advise warehouse to look for the parcel and process refund for you accordingly.

    Question : [Re] Inquiry related cancel and refund from pay****

    Hi. They have collected from me. Is it not possible to just do an exchange. So because of the error I cant get the promo price?

    Answer : [Re] Inquiry related cancel and refund from pay****

    Dear Customer, our sincere apologies for not being able to get back to your inquiry immediately due to extremely high volume, our customer service offers are checking your inquiry now and get back to you soonest by today. Much appreciate for your great patient.

    Dear Customer,
    We are noted on this shipping request & we will arrange another delivery of 6 tins of stage 3 for you with warehouse as soon as possible. Thank you for contacting us.
    (Jul 19, 2017 00:17)

    Question : [Re] Inquiry related cancel and refund from pay****

    Stage 2 not 3. And what's the status. I have already returned the milk tins quite a while back.

  • Question : Inquiry for the item from Joy****Jul 08, 2017

  • Question : Inquiry for the item from bub****Jul 08, 2017

    May I know when are the stocks for Nan OPTIPRO 3 HA coming?

    Answer : [Re] Inquiry for the item from bub****

    Dear Valued Customer,
    Thank you for your interest in our product.
    We are pleased to inform you that we already restocked this product. Thank you for checking with us.

  • Question : Inquiry for the item from li.****Jul 05, 2017

    What is expiry date for nan 4 1.8kg?

    Answer : [Re] Inquiry for the item from li.****

    Dear Customer,
    We need to contact warehouse to check the expiry date before get back to you, basically, all these items are directly from Singapore Nestle weekly, no worries for the expiry date.

  • Question : Inquiry for the item from dun****Jul 01, 2017

    Hi what is the expiry date for nan 2 opticpro and ha?

    Answer : [Re] Inquiry for the item from dun****

    Dear Customer, our sincere apologies for not being able to get back to your inquiry immediately due to extremely high volume over the weekend, our customer service offers are checking your inquiry now and get back to you soonest by tomorrow. Much appreciate for your great patient.

    Dear Customer,
    This item restock from Nestle Singapore weekly with the latest expiry date, no worries for the expiry date, thank you for contacting us.
    (Jul 04, 2017 10:03)

+View all Notice, FAQ, Q&A >>
[NONGSHIM] Korean Instant Ramen 5s x 120g ☆ Spicy Kimchi/Spicy Mushroom/Claypot
[NONGSHIM] Korean Instant Ramen 5s x 120g ☆ Spicy Kimchi/Spicy Mushroom/Claypot
Item Q&A
  • Question : Inquiry for the item from cy_****Jul 19, 2017

    Hi seller, Can you please advise if all 3 flavours are still with expiries in 2017? Thank you.

    Answer : [Re] Inquiry for the item from cy_****

    Dear Customer, our sincere apologies for not being able to get back to your inquiry immediately due to extremely high volume, our customer service offers are checking your inquiry now and get back to you soonest by today. Much appreciate for your great patient.

    Dear Customer,
    Yes, the expiry date is from Nov 2017 onwards. Thank you for checking with us.
    (Jul 20, 2017 23:19)

    Question : [Re] Inquiry for the item from cy_****

    Hi seller, appreciate you getting back regarding the information on this listing's expiry date.

  • Question : [About Item] Related InquiriesFeb 14, 2017

    Hi Seller,
    Pls advise the expiry dates for these 3 noodles.
    Thks

    Answer : [Re] [About Item] Related Inquiries

    Dear Customer,

    We are noted on this inquiry, we will request the warehouse to check and get back to you as soon as possible.
    Dear Customer,
    The expiry date is Oct 2017.
    Thank you for checking with us.

★  FREE MAYER STEAMER MULTIPOT ★ DOLCE GUSTO + MAGGI BUNDLE! ★ 3 CAPSULE BOXES + MAGGI
★ FREE MAYER STEAMER MULTIPOT ★ DOLCE GUSTO + MAGGI BUNDLE! ★ 3 CAPSULE BOXES + MAGGI
Item Q&A
Milkmaid High Calcium Full Cream Sweetened Condensed Milk 392g
Milkmaid High Calcium Full Cream Sweetened Condensed Milk 392g
Item Q&A
  • Question : Order No. 222400118Jul 21, 2017

◄ MERRIES Carton Sales ► FREE DELIVERY ★ SG Official ★ MADE IN JAPAN ☆ Tape Diapers / Walker Pants
◄ MERRIES Carton Sales ► FREE DELIVERY ★ SG Official ★ MADE IN JAPAN ☆ Tape Diapers / Walker Pants
Item Q&A
  • Question : Inquiry for the item from riy****Jul 21, 2017

  • Question : Carton SalesJul 18, 2017

    i saw the carton sales. Where to get the $8 voucher? After choosing my item the price remain $42.90 and not $34.90 as mentioned.
    Pls advise.

    Answer : [Re] Carton Sales

    Dear Customer, our sincere apologies for not being able to get back to your inquiry immediately due to extremely high volume, our customer service offers are checking your inquiry now and get back to you soonest by today. Much appreciate for your great patient.

    Dear Customer,
    The $8 cart coupon is issued by Qoo10, you need to get in your Q-account, you may contact qoo10 customer service for more clarification:
    Helpdesk: http://www.qoo10.com.sg/gmkt.inc/CS/NHelpContactUs.aspx
    Hotline : 65-6500-4440.
    Email : help@qoo10.sg
    (Jul 19, 2017 15:40)

  • Question : Walker M SizeJul 12, 2017

    Any update on the availability of Walker M size?

    Answer : [Re] Walker M Size

    Dear Customer ,
    We will restock soonest by this week, as of now we are not able to confirm a date yet since warehouse still in the midst of checking with our relevant supplier regarding the restock date.Thank you for asking !

  • Question : Inquiry related cancel and refund from nat****Jul 11, 2017

  • Question : Inquiry related delivery from nat****Jul 10, 2017

+View all Notice, FAQ, Q&A >>
[Dr. P] Unisex Adult Diapers Size S18/M10/L8/XL8
[Dr. P] Unisex Adult Diapers Size S18/M10/L8/XL8
Item Q&A
  • Question : 111693405 my ordeJul 10, 2017

    Dear Seller,

    I have place an order via your platform but on sat late noon honestbee delivery man deliver 1 of the items (shampoo) to us but the diaper Dr P is missing. I try contact honest bee they mentioned will check and get back to me.

    Please advise my order for Dr P isiz different courier man sent?

    Hear from you soon.

    Thank You
    Sarah

    Answer : [Re] 111693405 my orde

    Dear Customer,
    As checked warehouse record, all items have been shipped out on the same day, most likely the parcels get separately in the distribution center, usually, drivers will complete the delivery by another 2 working days. We will check with honest Bee tomorrow, also, you may reach them at 90100026 just in case you need. Drop us if no one contact you to arrange re-delivery these 2 days, we will assist you further. So sorry for the inconvenience caused.

    Question : [Re] 111693405 my orde

    that the problem, when my helper only said shampoo arrive but no diaper and the deliveryman drop and go. I have check with Honestbee on sat till date there no reply from them. Please expedite this.
    Thank You

    Answer : [Re] 111693405 my orde

    Dear Customer,
    Well noted, we contacted Honest Bee as well, they should locate the missing part in their warehouse and delivery to you soonest by these 2 days.

    Question : [Re] 111693405 my orde

    Dear seller pls check at your end honest bee call me up said they only received 1 parcel which is the shampoo no diaper given to them.

    Please reply ASAP as we need to purchase diaper from other place as your end delay the parcel.

    Thank

    Answer : [Re] 111693405 my orde

    Dear Customer,
    All items have been shipped out on the same day, we will not ship out the parcel partially only if out of stock, most likely the parcels get separately in the distribution center, we will request Honest bee to find the missing parcel and sent to you, if the missing part they can't locate by these 2 days, we will send a new parcel to you to avoid further delays on your side.
    So sorry for the long delays.

    Question : [Re] 111693405 my orde

    Dear seller,

    Please help me follow up and give me a call back.

    Answer : [Re] 111693405 my orde

    Dear Customer,
    Warehouse is checking with Honest Bee, nost likely they will prepare a new parcel for you soonest, the delivery may arrange by next week only since we closed during weekend.
    So sorry for all the inconvenience we caused!

    Question : [Re] 111693405 my orde

    Dear seller,
    please give me a call before you delivery or rearrange delivery time.
    thank you
    sarah

    Answer : [Re] 111693405 my orde

    Dear Customer,
    Well noted, we will advise our courier service accordingly. Thank you for contacting us.

    Question : [Re] 111693405 my orde

    Dear seller
    Any news ?
    Thanks you

    Answer : [Re] 111693405 my orde

    Dear Customer, our sincere apologies for not being able to get back to your inquiry immediately due to extremely high volume, our customer service offers are checking your inquiry now and get back to you soonest by today. Much appreciate for your great patient.

    Dear Customer,
    Warehouse processed your parcel on 17th Jul, the delivery driver will arrange delivery for you soonest these 2 days. So sorry the re-delivery may take some days to release stock. We thank you for your patience and support.
    (Jul 19, 2017 15:32)

    Question : [Re] 111693405 my orde

    Please inform to call me before delivery . Thnx best is Friday to Sunday

    Answer : [Re] 111693405 my orde

    Dear Customer,
    We wouldn't book a time slot for delivery but we will inform Honest Bee try to arrange delivery as required, however, you no need to wait at respective address, drivers will try to contact you before delivery or they will contact you if fail, also, you may drop us a message here to request re-delivery.
    Thank you for checking with us.

    Question : [Re] 111693405 my orde

    they delivery the parcel ytd but i wasnt at home was ask to re sent today

  • Question : Inquiry for the item from hlk****Jun 09, 2017

    Hi seller, any restock for M size? When will stock available? I need total 24 pack.

    Answer : [Re] Inquiry for the item from hlk****

    Dear Valued Customers



    We deeply apologize for the recent delay in your order delivery and enquiry, please be assured that we value your support and we are managing all orders and enquiry at full speed. Customer experience is our utmost priority and we hope to provide the best service to you again.



    All orders will be shipped out soon.

    We thank you for your patience and support.



    One Mart Team.

    Hi. We are looking to re-stock at our soonest. The supplier has no stock at the moment. Thanks.
    (Jun 09, 2017 17:02)

  • Question : Inquiry for the item from gar****Apr 28, 2017

    I would like to order the Dr.P S18s - 12 packs. The current online stock says 3 packs. Please advice when you can restock for 12 packs. Thx.

    Answer : [Re] Inquiry for the item from gar****

    Dear Customer,
    We restock this item regularly, we will check stock with our relevant & update the item page soonest.
    Thank you so much for checking with us!

  • Question : Inquiry related delivery from ini****Apr 26, 2017

    Hi just an enquiry how long will the delivery take and can it be delivered by today??

    Answer : [Re] Inquiry related delivery from ini****

    Dear Customer,
    We are noted on your shipping request & we will arrange delivery for you with warehouse as soon as possible. Currently, after a tracking number updated under your order numbers, you may expect to receive by 1-3 working day.

  • Question : Inquiry for the item from hlk****Mar 27, 2017

    Hi, any update about stock ?
    My house already left few only... need buy it ASAP.

    Answer : [Re] Inquiry for the item from hlk****

    Dear Customer,
    Warehouse tried to restock this item with our supplier last Friday, not sure if this stock will include in today's replenishment, since our stock quantities are accordingly to the physical stock we have in warehouse, would you check the item page later?
    Or do you mind to consider another adult diaper brand Tena? It's on promotion " Buy 2 & get 1 free " now. please feel free to check below link for more item info:
    http://list.qoo10.sg/item/TENA-ADULT-DIAPERS-BUY-2-GET-1-FREE-TENA-ADULT-DIAPERS-SIZE-M-12S-SIZE-L-10S/424710020
    Thank you so much for interested in this product and checking with us.