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Item Question & Answer
[DYNAMO] NEW Detergent  CHOOSE ANY 4! LARGE Bottle Bundle (2.7L / 3.0 L)
[DYNAMO] NEW Detergent CHOOSE ANY 4! LARGE Bottle Bundle (2.7L / 3.0 L)
Item Q&A
  • Question : Urgent! Urgent !Sep 26, 2017

  • Question : Inquiry for the item from chu****Sep 19, 2017

    you guys send me my goods with lots of missing items. i have pmed you guys. pls response to me.

    Answer : [Re] Inquiry for the item from chu****

    Hi, pls update.

    Question : [Re] Inquiry for the item from chu****

    hi pls return pm as i been a week.

    Answer : [Re] Inquiry for the item from chu****

    Dear customer, please advise which item are missing for us easy checking, thanks.

    Question : [Re] Inquiry for the item from chu****

    hi your office contacted me and i've already informed her. she will arrange items to be delivered today.
    Items are dynamo 3 bottles, 1 milkmaid and 1 biore facial wash.

    Answer : [Re] Inquiry for the item from chu****

    Dear Customer, we are sorry for delay, we are shipping out your orders by yesterday and you should receive them in 1-2 working days. Thanks and sorry for the inconvenience incurred.
    Herewith AWB # HB-ONE-002272 for your info, thanks.

  • Question : Inquiry related delivery from Tan****Sep 14, 2017

    Order 227008939

    The dynamo was purchased on 27/8 but not delivered on 1/9 with the other items in the cart. Till now no delivery.

    Attached is photo of items delivered. My entire enquiry posts on the q/a board has been deleted after I asked for breakdown of the refund of $14!

    What the heck are you doing?! Are you going to deliver or refund?? Dont waste my time!

    Answer : [Re] Inquiry related delivery from Tan****

    Dont try to act as if you miss my post. You replied to the person b4 me! When I posted here, you had not responded to her/him.

    Question : [Re] Inquiry related delivery from Tan****

    Only these items received!

    Answer : [Re] Inquiry related delivery from Tan****

    The box used for delivery on 1/9.

    Question : [Re] Inquiry related delivery from Tan****

    Dear Customer, We are sorry that we did not reply you as promptly as you expected. We will get back to your enquiry as soon as possible, and please allow us to improve and serve you faster and better. Thank you for your understanding and support.

    Dear Customer, so sorry for the mistake we have processed the partial refund, pls check your q-account in 1-3 working days and confirm the delivery.
    (Sep 25, 2017 13:09)

  • Question : Inquiry related delivery from yuk****Sep 11, 2017

    Hi seller,
    I received the delivery however some items were not delivered in the same shipment. The orders were included in the shipment form but not delivered. Missing orders are 226997880 and 226997881. It had been 2 weeks since I placed orders. Multiple QPost had been sent to you but no response. Please response and deliver my missing orders as soon as possible.

    Answer : [Re] Inquiry related delivery from yuk****

    Hi seller,
    Still no response?

    Question : [Re] Inquiry related delivery from yuk****

    Hi seller,
    Still no response?

    Answer : [Re] Inquiry related delivery from yuk****

    Dear Customer, we have reshipped the parcel, you should receive it soon.

    Question : [Re] Inquiry related delivery from yuk****

    Hi seller,
    I had received the remaining orders, thanks.
    Hoping that you will improve and response faster to your customers.

    Answer : [Re] Inquiry related delivery from yuk****

    Thank you for your feedback, and understanding. We most definitely will strive to improve to serve our customers better. Looking forward to serving you again at One Mart. Thanks.

  • Question : Inquiry related delivery from min****Aug 08, 2017

    have any night slot delivery?Like after 8pm

    Answer : [Re] Inquiry related delivery from min****

    Dear Customer,
    I'm afraid we are not able to select a time slot for delivery as of now, basically, all the deliveries will base on driver's route, but the driver will contact you to liaise re-delivery if the delivery fails.
    Thank you for checking with us.

+View all Notice, FAQ, Q&A >>
[SENSODYNE] CHOOSE ANY 2! ★ 4 x 100g Value Pack Toothpaste ★ Fresh Mint/Gentle Whitening/Gum Care
[SENSODYNE] CHOOSE ANY 2! ★ 4 x 100g Value Pack Toothpaste ★ Fresh Mint/Gentle Whitening/Gum Care
Item Q&A
  • Question : Shipping date Sep 20, 2017Sep 25, 2017

    Hi,

    STILL NOT DELIVER! and NO TRACKING NUMBER !!

    So when will i receive it???

    Please REPLY, ASAP !!!

    Answer : [Re] Shipping date Sep 20, 2017

    PLEASE PROVIDE THE TRACKING NO.

    I can't be WAITING AT HOME for your delivery EVERYDAY!!!

    Question : [Re] Shipping date Sep 20, 2017

    Dear customer, per our-tel conversation that you will advise me which order are not yet receive by what apps, thanks.

    Answer : [Re] Shipping date Sep 20, 2017

    These Orders:-
    229325274
    229325275

    Date : Sep 16, 2017 / Cart no. : 113291706

    Shipping date Delivery company
    Sep 22, 2017

    Please reply, ASAP THE TRACKING NUMBER.

    Question : [Re] Shipping date Sep 20, 2017

    Dear Customer, we are sorry for delay, we are shipping out your orders by today and you should receive them in 1-2 working days. Thanks and sorry for the inconvenience incurred.
    Herewith the AWB# HB-ONE-002029 for your info, thanks

    Answer : [Re] Shipping date Sep 20, 2017

    OMG!!!

    Then WHY did you update:-Shipping ON:-Sep 22, 2017

    That very bad!!

  • Question : Inquiry for the item from wwh****Sep 16, 2017

    Hi seller, pls advise country of manufacture for fresh mint. And expiry?

    Answer : [Re] Inquiry for the item from wwh****

    Dear Customer, We are sorry that we did not reply you as promptly as you expected. We will get back to your enquiry as soon as possible, and please allow us to improve and serve you faster and better. Thank you for your understanding and support.

    Jan 2019, INDIA
    (Sep 25, 2017 13:00)

    Question : [Re] Inquiry for the item from wwh****

    Thank you for the reply.

  • Question : only received 1 setSep 25, 2017

    Hi seller,

    My order number 229267251.

    I have ordered 3 sets of the 4x100g toothpaste but i only received 1 set.
    I have sent enquiry few days ago but there is no answer.

    Can you please check? Thanks.

    Answer : [Re] only received 1 set

    Dear Customer, we are sorry for delay, we are shipping out your orders by today and you should receive them in 1-2 working days. Thanks and sorry for the inconvenience incurred.
    Herewith AWB# HB-ONE-002267 for your info, thanks.

  • Question : Inquiry for the item from men****Sep 24, 2017

    229367729
    Hi seller, I paid for 2 sets of bundle of 4 toothpastes. So should receive 8 toothpastes. But only received 1 set - 4 toothpastes today. Can refund the money for 1 set? Please kindly look into this. Thank you

    Answer : [Re] Inquiry for the item from men****

    Dear Customer, so sorry for the mistake we have processed the partial refund, pls check your q-account in 1-3 working days and confirm the delivery.

  • Question : Inquiry related delivery from jen****Sep 22, 2017

    Hi, I have ordered 3 qty but only 2 were delivered. I have sent an enquiry few days ago and still waiting for your advice.

    Answer : [Re] Inquiry related delivery from jen****

    Btw, I will prefer a resend of the missing qty instead of refund as the time sale is already over and I will not be able to purchase additional at the same price. Thank you.

    Question : [Re] Inquiry related delivery from jen****

    Dear Customer, we are sorry for delay, we are shipping out your orders by today and you should receive them in 1-2 working days. Thanks and sorry for the inconvenience incurred.
    Herewith AWB # HB-ONE-002274 for your info, thanks.

+View all Notice, FAQ, Q&A >>
[MAMY POKO] Carton Sales EXTRA DRY Baby Diapers / EXTRA SOFT Walker Pants ★ JUMBO BUNDLE DEAL
[MAMY POKO] Carton Sales EXTRA DRY Baby Diapers / EXTRA SOFT Walker Pants ★ JUMBO BUNDLE DEAL
Item Q&A
  • Question : L62x3Sep 26, 2017

    hi, when will you restock L62x3?

    Answer : [Re] L62x3

    Dear customer, we have stock for L62x3 in our warehouse. Thanks shopping with us.

  • Question : Inquiry for the item from vis****Aug 10, 2017

    Hi,

    I've been delivered the wrong item... I had ordered mamy poko extra soft pants girls XXXL. I was delivered junior night pants XXXL... Can I get exchange for the right item?

    Thanks...

    Answer : [Re] Inquiry for the item from vis****

    Dear Customer,
    Noted, we just booked Ninjavan to collect the item from you tomorrow, time slot booked 12pm-3pm, please kindly drops us a message once you pass the item to Ninjavan staff, I will advise warehouse to look for the parcel and process exchange for you accordingly.

    Question : [Re] Inquiry for the item from vis****

    Okay, thank you

    Answer : [Re] Inquiry for the item from vis****

    Keep in touch!:)

    Question : [Re] Inquiry for the item from vis****

    Hello! May I know roughly how long will it take to be delivered?

    Answer : [Re] Inquiry for the item from vis****

    Hello! May I know roughly how long will it take to be delivered?

    Question : [Re] Inquiry for the item from vis****

    Dear Customer,

    Our sincere apologies for not being able to get back to your inquiry immediately as we closed over the weekend, our customer service offers are checking your inquiry now and get back to you soonest by tomorrow. Much appreciate for your great patient.

    Dear Customer,
    As checked with warehouse, they are processing your new parcel batch now and they will pack and handle over your parcel to delivery driver as soon as possible.
    (Aug 15, 2017 09:24)

    Answer : [Re] Inquiry for the item from vis****

    Hello, I haven't receive the item yet. Possible to deliver before the end of the week?

    Question : [Re] Inquiry for the item from vis****

    Dear Customer,
    Upon checking the system, your order has been delivered to you. We hope that the parcel has been delivered to you in a timely manner.

    Answer : [Re] Inquiry for the item from vis****

    Hello there, the parcel has been delivered. But unfortunately it was the wrong one again.

    Question : [Re] Inquiry for the item from vis****

    My order is Extra soft pants, size- XXXL

    Answer : [Re] Inquiry for the item from vis****

    And I received junior night pants XXXL...

    Question : [Re] Inquiry for the item from vis****

    Dear Customer,
    Noted, we just booked Ninjavan to collect the item from you today, time slot booked 12pm-3pm, please kindly drops us a message once you pass the item to Ninjavan staff, I will advise warehouse to look for the parcel and process exchange for you accordingly.

    Answer : [Re] Inquiry for the item from vis****

    Hello there, the parcel is still with me... No one came to collect...

    Question : [Re] Inquiry for the item from vis****

    Dear Customer,
    Noted, we just re-booked Ninjavan to collect the item from you tomorrow, 24th Aug, time slot booked 12pm-3pm, much appreciated for this kind informing!:)

    Answer : [Re] Inquiry for the item from vis****

    Okay, thanks. And how long will it take for the item to be delivered?

    Question : [Re] Inquiry for the item from vis****

    Dear Customer,
    As checked, the new parcel has been delivered to you.

    Answer : [Re] Inquiry for the item from vis****

    Hi, the ninjavan driver just came by to collect the item.

    Question : [Re] Inquiry for the item from vis****

    Daer Customer,
    Sure, thank you for this very kind update, I will advise warehouse to look for this return parcel.

    Answer : [Re] Inquiry for the item from vis****

    Okay, thank you.

    Question : [Re] Inquiry for the item from vis****

    Dear customer, due to an upgrading on our inventory and warehouse management system, there was a delay in answering your inquiries and also a possibility of inquiries being deleted. We sincerely apologise for the inconvenience caused. Please send in your inquiry again if your question has not been resolved and we will answer them at our very soonest. Thank you very much for your understanding and patience. We look forward to serving you again at One Mart. Cheers.

    Answer : [Re] Inquiry for the item from vis****

    Hi there, may I know how long it will take the parcel to be delivered?

    Question : [Re] Inquiry for the item from vis****

    I had ordered mamy poko extra soft pants girls XXXL

    Answer : [Re] Inquiry for the item from vis****

    Dear Customer, Items have been deliveried.Thank you for shopping with us.

    Question : [Re] Inquiry for the item from vis****

    Hi, it's has been 4 days and I did not receive my order?

    Answer : [Re] Inquiry for the item from vis****

    Possible for you to track?

    Question : [Re] Inquiry for the item from vis****

    As Called, pls update us if still not receving tomorrow.

    Answer : [Re] Inquiry for the item from vis****

    Hi, I have not received the parcel yet...

    Question : [Re] Inquiry for the item from vis****

    dear customer, as called, we will reship the new ctn. thanks.

    Answer : [Re] Inquiry for the item from vis****

    Hi, the package was delivered just now. Unfortunately it was the wrong one again. (and this is the 3rd time.) It's a gift and I'd really appreciate it if you can send me the right one.

    Question : [Re] Inquiry for the item from vis****

    This is the one I ordered.

    Answer : [Re] Inquiry for the item from vis****

    And I keep receiving this...

    Question : [Re] Inquiry for the item from vis****

    Dear Customer, we have no package XXXL14, we will arrange collection and refund.

    Answer : [Re] Inquiry for the item from vis****

    Alright...

    Question : [Re] Inquiry for the item from vis****

    Thanks.

    Answer : [Re] Inquiry for the item from vis****

    Hi, just to let you know...the package is still with me. Not collected yet.

    Question : [Re] Inquiry for the item from vis****

    Dear Customer, We are sorry that we did not reply you as promptly as you expected. We will get back to your enquiry as soon as possible, and please allow us to improve and serve you faster and better. Thank you for your understanding and support.

    Answer : [Re] Inquiry for the item from vis****

    Hi, the package is still with me. Let me know when you can collect it.

    Question : [Re] Inquiry for the item from vis****

    Dear customer, sorry to hear on it. Please kindly advise your home address for us collection and Order Number for refund, thanks.

    Answer : [Re] Inquiry for the item from vis****

    Hi, the address is Blk 88, Commonwealth Close #03-05 S(140088)

    Question : [Re] Inquiry for the item from vis****

    So, when will the package be collected?

    Answer : [Re] Inquiry for the item from vis****

    Dear customer, can you please advise contact number for us collection tonight ?

  • Question : Inquiry related delivery from Che****Sep 25, 2017

  • Question : Inquiry related delivery from jap****Sep 25, 2017

  • Question : Inquiry related delivery from jap****Sep 20, 2017

    Hi seller, I have 1 carton of Mamypoko tape diapers size L missing in yesterday delivery.
    Order ID- 229450762
    Delivery tracking no. HBONE000973
    Can check and advise?

    Answer : [Re] Inquiry related delivery from jap****

    Dear Customer, your item is on delivery. You may receive them in multi-trips due to over-weight. Pls update us if still not receiving in 2-3 working days.

    Question : [Re] Inquiry related delivery from jap****

    Still have not receive my goods yet

    Answer : [Re] Inquiry related delivery from jap****

    Still have not receive my goods yet

    Question : [Re] Inquiry related delivery from jap****

    Still have not receive my goods yet

+View all Notice, FAQ, Q&A >>
[PUREEN] A-B-D Anti-Bacterial Baby Detergent (Powder 1.2kg / Liquid 2L )
[PUREEN] A-B-D Anti-Bacterial Baby Detergent (Powder 1.2kg / Liquid 2L )
Item Q&A
  • Question : Inquiry for the item from peg****Sep 26, 2017

    Hi,

    When is the expiry date?

    Answer : [Re] Inquiry for the item from peg****

    For detergent powder expiry on 13/6/2020.
    For liquid detergent expiry on Aug/2020.

  • Question : Inquiry for the item from lio****Aug 30, 2017

    Hi, may I know when is your stock fur puréen detergent 2L available? Rgds

    Answer : [Re] Inquiry for the item from lio****

    Dear customer, supplier has no stock at the moment. Thanks for your enquiry.

  • Question : Restock?May 16, 2017

    Hi.
    May I know when will the detergent powder be restock?
    Thank you.

    Answer : [Re] Restock?

    Dear Customer,
    This item is out of stock at our supplier side, we will restock once stock available, thank you for checking with us.

  • Question : [About Item] Related InquiriesFeb 09, 2017

    Hi, is there restock for powder?

    Answer : [Re] [About Item] Related Inquiries

    Dear Customer,
    Warehouse is checking stock with our supplier now, we will restock and update the quantities at item page as soon as stock arrived warehouse. ( Latest should by next Wednesday if the stock is available at our supplier side )
    Thank you for checking with us.

  • Question : RestockJul 09, 2016

    Any restock soon ?

    Answer : [Re] Restock

    Dear Customer , we will restock next week , thank you for asking .

[MILO] Energy Cubes 50pcs x 2 ★ INDIVIDUALLY PACKED ★ 137.5g
[MILO] Energy Cubes 50pcs x 2 ★ INDIVIDUALLY PACKED ★ 137.5g
Item Q&A
  • Question : Expiry DateSep 26, 2017

    Hi Seller,

    Can advise the expiry date for these Milo cubes.

    Thank you.

    Answer : [Re] Expiry Date

    Dear customer, expiry date on April 2018, thanks shopping with us.

    Question : [Re] Expiry Date

    Thank you.

    Answer : [Re] Expiry Date

    Dear customer, thanks shopping with us.

  • Question : Inquiry for the item from cat****Sep 13, 2017

    Where is this item made in?

    Answer : [Re] Inquiry for the item from cat****

    Nestle Milo Energy Cubes 50's/pack (40/C)(Made in Ghana)

[ENFAGROW] A  Milk Powder Stage 2/3/4/5 ★ Best Choice for Mums ★ Higher DHA ★ 1.8kg
[ENFAGROW] A Milk Powder Stage 2/3/4/5 ★ Best Choice for Mums ★ Higher DHA ★ 1.8kg
Item Q&A
  • Question : Inquiry for the item from jea****Sep 26, 2017

    Hi, do u carry stage 2 gentlease?

    Answer : [Re] Inquiry for the item from jea****

    Dear customer, sorry that we don't have carry this product, thanks.

  • Question : Inquiry from the****Sep 26, 2017

    Why is it impossible to find your $10 Shop coupon?
    Please advise.
    Thank you!

    Answer : [Re] Inquiry from the****

    Dear customer, it's Qoo10 system problem, please kindly advise to Qoo10 customer service, thanks.

  • Question : Inquiry for the item from jam****Sep 14, 2017

    When are you restocking stage 3?

    Answer : [Re] Inquiry for the item from jam****

    Dear Customer, We are sorry that we did not reply you as promptly as you expected. We will get back to your enquiry as soon as possible, and please allow us to improve and serve you faster and better.



    Meanwhile, we thrive to source the most competitive prices to you and keep the best pricing in our products.



    Thank you for your understanding and support.

    Dear Customer, stock available now. Thanks.
    (Sep 25, 2017 13:37)

  • Question : Inquiry for the item from Pur****Sep 14, 2017

  • Question : Inquiry for the item from jan****Sep 14, 2017

    Please feedback to your marketing team to bring back the 20% shop coupon with $100 purchase. The current $30 discount needs minimum $200 purchase which is quite high for us. Thanks.

    Answer : [Re] Inquiry for the item from jan****

    Dear Customer, We are sorry that we did not reply you as promptly as you expected. We will get back to your enquiry as soon as possible, and please allow us to improve and serve you faster and better.



    Meanwhile, we thrive to source the most competitive prices to you and keep the best pricing in our products.



    Thank you for your understanding and support.

    Dear Customer, well notd.
    (Sep 25, 2017 14:05)

+View all Notice, FAQ, Q&A >>
Kangaroo ★ 2KG / 5KG RICE ★ AUSTRALIAN PREMIUM RICE ★ CALROSE RICE/LOW GI RICE/TOPAZ JASMINE RICE
Kangaroo ★ 2KG / 5KG RICE ★ AUSTRALIAN PREMIUM RICE ★ CALROSE RICE/LOW GI RICE/TOPAZ JASMINE RICE
Item Q&A
  • Question : Inquiry related cancel and refund from ray****Sep 26, 2017

    PM you so many times about the bag of rice that you sent but you totally don't reply! The bag of rice was torn and rice fell all over the place when. I removed it! I set it aside for weeks waiting for u to reply so that a replacement can be done. Instead you send a stupid standard message and pretend that you have answered customer's query? What is this? ???

    Answer : [Re] Inquiry related cancel and refund from ray****

    Dear customer, noted that for rice already threw out by your helper but shampoo leaked will exchange it.
    Please kindly pass to delivery man in sametime when received the new parcel.
    Herewith the AWB # HB-ONE-002032 for your info, thanks.

  • Question : Inquiry for the item from sru****Aug 23, 2017

    Hi there. When are you restocking Low gi rice 2kg. I want to buy 8 packets. Only 1 left.

    Answer : [Re] Inquiry for the item from sru****

    Dear Customer,
    We restock this item regularly, we will check stock with our relevant & update the item page soonest.
    Thank you so much for checking with us!

[DOLCE GUSTO] x 6 Boxes ★ Coffee Capsules Box of 8/16
[DOLCE GUSTO] x 6 Boxes ★ Coffee Capsules Box of 8/16
Item Q&A
  • Question : Inquiry for the item from kel****Sep 26, 2017

    Seller,
    Can u advise a more specific expiry date for the below?
    1- Grande Intenso
    2- Cafe Au Liat
    3-Cortado
    Cuz im buying to stock up. It would be very risky if the expiry date is Jan 2018 with now almost october

    Answer : [Re] Inquiry for the item from kel****

    Dear customer, details for your info as below, thanks.
    1) Grande Intenso - expiry date on 26/6/18
    2) Cafe Au Liat - expiry date on 30/6/18
    3) Cortado - expiry date on 28/2/18

  • Question : Inquiry for the item from kel****Sep 26, 2017

    Seller,
    Can u advise a more specific expiry date for the below?
    1- Grande Intenso
    2- Cafe Au Liat
    3-Cortado
    Cuz im buying to stock up. It would be very risky if the expiry date is Jan 2018 with now almost o

    Answer : [Re] Inquiry for the item from kel****

    Dear customer, details for your info, thanks.
    Grande Intenso - expiry on 26/6/18
    Cafe Au Liat - expiry on 30/6/18
    Cortado - expiry on 28/2/18

  • Question : WRONG ITEMS DELIVEREDAug 25, 2017

    Hi i oredered 4 boxes of CHAI tea latte but u delivered 4 tea latte. i have sent u msg but u did not reply. please ans me on how u intend to handle this. order no 226367267

    Answer : [Re] WRONG ITEMS DELIVERED

    Dear customer, due to an upgrading on our inventory and warehouse management system, there was a delay in answering your inquiries and also a possibility of inquiries being deleted. We sincerely apologise for the inconvenience caused. Please send in your inquiry again if your question has not been resolved and we will answer them at our very soonest. Thank you very much for your understanding and patience. We look forward to serving you again at One Mart. Cheers.

    Question : [Re] WRONG ITEMS DELIVERED

    Hi i ordered 4 boxes of chai latte but what was delivered was tea latte. Order no. 226367267

    Answer : [Re] WRONG ITEMS DELIVERED

    Hi can i please get a reply on how you going to resolve this issue? it has been a week

    Question : [Re] WRONG ITEMS DELIVERED

    Dear Custoemer, so sorry for the mistake. We will process exchange asap. Thank you for shopping with us.

    Answer : [Re] WRONG ITEMS DELIVERED

    Hi may I know when can u do the exchange

    Question : [Re] WRONG ITEMS DELIVERED

    Dear Customer, we will process exchange on Wednesday. Thanks.

    Answer : [Re] WRONG ITEMS DELIVERED

    hi, your wed is it today? i will only be home at 1pm

    Question : [Re] WRONG ITEMS DELIVERED

    Dear Customer, we are sorry for delay, we are shipping out your orders by today and you should receive them TONIGHT.ok?

    Answer : [Re] WRONG ITEMS DELIVERED

    Yup ok. You will be sending the free pan grill too right?

    Question : [Re] WRONG ITEMS DELIVERED

    Yes.

    Answer : [Re] WRONG ITEMS DELIVERED

    Lol so may i know ur TONIGHT is what time? It's 10.30pm alr and the item is still not here yet

    Question : [Re] WRONG ITEMS DELIVERED

    Dear Customer,







    We have sent out the delay parcel on Wednesday, your parcel should arrive today or in 1-2 day.







    If you face any problem or question feel free to contact us.







    Thank you.





    Dear Customer,



    We have sent out the delay parcel on Wednesday, your parcel should arrive today or in 1-2 day.



    If you face any problem or question feel free to contact us.



    Thank you.


    (Sep 07, 2017 11:41)

    Dear Customer, pls contact us if your parcel still pending, or please update the status.Thank you for your support.
    (Sep 17, 2017 23:24)

  • Question : free giftSep 04, 2017

    Hi

    I want to order another set of coffee capsules tday.
    Will I still get the free pan?

    Answer : [Re] free gift

    Dear Customer, the free pan promotion is over. thanks.

  • Question : Inquiry for the item from cla****Sep 02, 2017

+View all Notice, FAQ, Q&A >>
[HUGGIES] Carton Sales Total Protection Diaper Pants ★ New Version Size  M / L / XL / XXL
[HUGGIES] Carton Sales Total Protection Diaper Pants ★ New Version Size M / L / XL / XXL
Item Q&A
  • Question : Inquiry for the item from Ice****Sep 26, 2017

    Where to get $20 cart discount as i am spending more than $100?

    Answer : [Re] Inquiry for the item from Ice****

    Dear customer, please kindly check with Qoo10 customer service for helping, thanks.

  • Question : Stock availability for size XL PantsAug 29, 2017

    Hello, when XL pants total protection is available? Thanks.

    Answer : [Re] Stock availability for size XL Pants

    Dear customer, due to an upgrading on our inventory and warehouse management system, there was a delay in answering your inquiries and also a possibility of inquiries being deleted. We sincerely apologise for the inconvenience caused. Please send in your inquiry again if your question has not been resolved and we will answer them at our very soonest. Thank you very much for your understanding and patience. We look forward to serving you again at One Mart. Cheers.

  • Question : Inquiry for the item from gya****Aug 26, 2017

  • Question : Inquiry for the item from mas****Jul 18, 2017

    Hi per carton how many packs.for size xxl

    Answer : [Re] Inquiry for the item from mas****

    Dear Customer, our sincere apologies for not being able to get back to your inquiry immediately due to extremely high volume, our customer service offers are checking your inquiry now and get back to you soonest by tomorrow. Much appreciate for your great patient.

    Dear Customer,
    It's 3 packs per carton. Thank you for checking with us.
    (Jul 20, 2017 22:42)

  • Question : Total Protection Pants in XXL SizeJun 07, 2017

    Hi, may i know if stocks will be coming in for the Total protection pants in XXL size? Im a two time repeat customer. Need it urgently! Thank you.

    Answer : [Re] Total Protection Pants in XXL Size

    Dear Customer,
    We are also in the midst of checking with our relevant supplier regarding the restock date.I’m afraid we will not able to restock in these few days.
    Thank you so much for checking with us!

+View all Notice, FAQ, Q&A >>
[Yeos]***Local Stock***][Carton Sale] ◄ PACKET DRINKS ► 250ml x 24 packs
[Yeos]***Local Stock***][Carton Sale] ◄ PACKET DRINKS ► 250ml x 24 packs
Item Q&A
  • Question : Inquiry related delivery from ang****Sep 25, 2017

  • Question : Inquiry for the item from di_****Aug 20, 2017

    When you have stocks for Bandung drinks? Thanks

    Answer : [Re] Inquiry for the item from di_****

    Dear Customer,
    We restock this item regularly, we will check stock with our relevant & update the item page soonest.
    Thank you so much for checking with us!

  • Question : Inquiry for the item from est****Aug 18, 2017

    Can i check with u, is there any quality limit. Why i can't purchase 8 cartons.

    Answer : [Re] Inquiry for the item from est****

    Dear Customer,
    We set purchase limit for this product is because delivery staff not able to carry so many quantities per trip, to purchase more cartons you may need to separate your orders to different cart & you would look for other items to make free shipment for each cart.
    Thank you for checking with us.

  • Question : Didn't receive my order - Yeo's Chrysanthemum TeaAug 10, 2017

    Hi seller, I didn't receive my order no. 224064679 today. You've written there "out of stock". So can you refund to me the money? Thanks.

    Answer : [Re] Didn't receive my order - Yeo's Chrysanthemum Tea

    Dear Customer,
    Thank you so much for contacting us.
    We just processed full refund of $8.8, you may expect to receive under your Q-money the latest by 1 working day.

    Question : [Re] Didn't receive my order - Yeo's Chrysanthemum Tea

    Hi seller, I've received the refund, thanks.

    Answer : [Re] Didn't receive my order - Yeo's Chrysanthemum Tea

    Dear Customer,
    Thank you so much for this kind informing, appreciate your great support on us!:)
    Wish you a nice weekend!:)

  • Question : Hi May i know your contact number ? and email address? My name is Kyle from Taiji Industry (Group) Co.,Ltd.We are looking for local distribution partner to selling our beverages on Qoo10.Thanks!Aug 03, 2017

    Hi May i know your contact number ? and email address? My name is Kyle from Taiji Industry (Group) Co.,Ltd.We are looking for local distribution partner to selling our beverages on Qoo10.Thanks!

    Answer : [Re] Hi May i know your contact number ? and email address? My name is Kyle from Taiji Industry (Group) Co.,Ltd.We are looking for local distribution partner to selling our beverages on Qoo10.Thanks!

    Hi, thank you for contacting us. You may drop a Email to our person in charge "Jin@onemart.com.sg".

+View all Notice, FAQ, Q&A >>
[MILO] 6x200ml ★ X4 / X2 carton ★ ACTIVGO Drink Packs ★ 48 INDIVIDUAL PACKS ★ FRESH STOCKS
[MILO] 6x200ml ★ X4 / X2 carton ★ ACTIVGO Drink Packs ★ 48 INDIVIDUAL PACKS ★ FRESH STOCKS
Item Q&A
  • Question : Inquiry for the item from eun****Sep 25, 2017

  • Question : Inquiry for the item from eun****Sep 25, 2017

  • Question : Inquiry related delivery from eun****Sep 25, 2017

  • Question : Inquiry for the item from jon****Sep 22, 2017

    Hi, may I know when u r delivering my order? My order no. 229421233, ordered on 17th sept

    Answer : [Re] Inquiry for the item from jon****

    Hi can someone kindly reply to my question??

    Question : [Re] Inquiry for the item from jon****

    Dear Customer, we are sorry for delay, we are shipping out your orders by today and you should receive them in 1-2 working days. Thanks and sorry for the inconvenience incurred.

  • Question : Inquiry for the item from jes****Sep 25, 2017

    Hi, when is the next promo (2 cartons @ $21.90) as I had accidentally missed it ? I would like to get 4 cartons at promotional price

    Answer : [Re] Inquiry for the item from jes****

    Dear customer, sorry that at the moment no any promotion for Milo Activgo, thanks.

+View all Notice, FAQ, Q&A >>
[MILO®] ACTIV-GO 900g Refill Pack / Ice Energy 750g / 3in1 ACTIV-GO 18s / ACTIV-GO Gao Siew Dai 15s
[MILO®] ACTIV-GO 900g Refill Pack / Ice Energy 750g / 3in1 ACTIV-GO 18s / ACTIV-GO Gao Siew Dai 15s
Item Q&A
  • Question : Inquiry related cancel and refund from huy****Sep 25, 2017

  • Question : Inquiry for the item from 99i****Sep 13, 2017

    Your milo activ 900g is Malaysia made or Singapore made?

    Answer : [Re] Inquiry for the item from 99i****

    Dear Customer, We are sorry that we did not reply you as promptly as you expected. We will get back to your enquiry as soon as possible, and please allow us to improve and serve you faster and better.

    Meanwhile, we thrive to source the most competitive prices to you and keep the best pricing in our products.

    Thank you for your understanding and support. Dear Customer, We are sorry that we did not reply you as promptly as you expected. We will get back to your enquiry as soon as possible, and please allow us to improve and serve you faster and better.

    Meanwhile, we thrive to source the most competitive prices to you and keep the best pricing in our products.

    Thank you for your understanding and support.

    Dear Customer, Manufacturing by Singapore
    (Sep 18, 2017 12:04)

    thx
    (Sep 18, 2017 15:34)

  • Question : Inquiry for the item from lad****Aug 31, 2017

    I haven't recieved my items😩

    Answer : [Re] Inquiry for the item from lad****

    Dear customer, so sorry for delay due to high order volume with coming long weekend. we will do our best to fulfill the order asap. Thank you for shopping with us and sorry for any inconvenience incurred.

  • Question : My Order 227383948Aug 31, 2017

  • Question : 900g activ-go refill packAug 24, 2017

    No more are you going to restock

    Answer : [Re] 900g activ-go refill pack

    Dear customer, due to an upgrading on our inventory and warehouse management system, there was a delay in answering your inquiries and also a possibility of inquiries being deleted. We sincerely apologise for the inconvenience caused. Please send in your inquiry again if your question has not been resolved and we will answer them at our very soonest. Thank you very much for your understanding and patience. We look forward to serving you again at One Mart. Cheers.

+View all Notice, FAQ, Q&A >>
[SOFTLAN] 5L Fabric Conditioner Floral Fantasy/Spring Fresh/Lavender Fresh/Charcoal Cardboard Fresh
[SOFTLAN] 5L Fabric Conditioner Floral Fantasy/Spring Fresh/Lavender Fresh/Charcoal Cardboard Fresh
Item Q&A
  • Question : Inquiry related delivery from jay****Sep 25, 2017

  • Question : Inquiry for the item from las****Sep 04, 2017

    Hey seller, you placed the detergent sideways and leakage le!!!! How to resolve?!!!

    Answer : [Re] Inquiry for the item from las****

    Dear Customer, so sorry for the mistake, we have processed the partial refund, pls check your q-account in 1-3 working days and confirm the delivery.

  • Question : Increase the Purchase Limit to more than 2 QtyOct 17, 2016

    Dear Seller,

    Are you able to increase the purchase limit? I wanted to buy 7 Qty so that I would be entitled to the free shipping but I am unable to do so since the purchase limit is only 2 Qty.

    Answer : [Re] Increase the Purchase Limit to more than 2 Qty

    Dear Customer,
    The purchase limit us fixed, this is because we sell this product at a very low price & we wish to benefit all our regular customers , thank you so much for checking with us.

  • Question : ShippingJul 26, 2016

    May I know if I order quite alot of item from u. Will the shipping be delay vr long??

    Answer : [Re] Shipping

    Dear Customer,
    Basically Qxpress will ship out the parcel by next working day & they need an other 3 working days to compete the delivery.
    Thank you so much for asking !

  • Question : AvailableJul 12, 2016

    Hi,

    I would like to order 6 bottles of SOFTLAN Spring Fresh 5L. Do you have stocks?

    Answer : [Re] Available

    Dear Customer,

    We only left 2 bottles in our warehouse, but we will restock soonest , do check it out by Wednesday !

+View all Notice, FAQ, Q&A >>
[TOLLYJOY] 900ml Baby Accessories and Vegetable Liquid Cleanser ★ EFFECTIVE CLEANSER ★ 900ml
[TOLLYJOY] 900ml Baby Accessories and Vegetable Liquid Cleanser ★ EFFECTIVE CLEANSER ★ 900ml
Item Q&A
  • Question : Inquiry related delivery from jay****Sep 25, 2017

  • Question : Inquiry for the item from kat****Sep 16, 2017

    Hi will u restock this

    Answer : [Re] Inquiry for the item from kat****

    Dear Customer, We are sorry that we did not reply you as promptly as you expected. We will get back to your enquiry as soon as possible, and please allow us to improve and serve you faster and better. Thank you for your understanding and support.

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=442122246
    Hi, it is avaiable now.
    (Sep 25, 2017 13:11)

  • Question : Inquiry related delivery from fif****Sep 02, 2017

    Can u deliver on monday i need urgently as waited a week already

    Answer : [Re] Inquiry related delivery from fif****

    Dear customer, the earliest delivery could be Tuesday or Wednesday.

    Question : [Re] Inquiry related delivery from fif****

    Never mind very bad service . Just refund mr back my money .

    Answer : [Re] Inquiry related delivery from fif****

    Just refund bck my money

    Question : [Re] Inquiry related delivery from fif****

    Dear Customer, we have processed cancellation. Sorry for the inconvenience incurred.

  • Question : Inquiry for the item from sam****Aug 24, 2017

    Hi seller,

    I still haven't receive my items yet. But my status is under shipping on delivery?
    My order number : 226248817. Please find out where is my items now and I message you before but you didn't reply my message.

    Answer : [Re] Inquiry for the item from sam****

    Dear Customer,
    Upon checking the system, your order has been delivered to you. We hope that the parcel has been delivered to you in a timely manner.

    Question : [Re] Inquiry for the item from sam****

    Thank you. Yesterday i got it.

    Answer : [Re] Inquiry for the item from sam****

    Thank you for this kind update, we thank you for your great support!:)

  • Question : Inquiry for the item from sam****Aug 24, 2017

    Hi seller,

    I still haven't receive my items yet. But my status is under shipping on delivery?
    My order number : 226248817. Please find out where is my items now and I message you before but you didn't reply my message.

    Answer : [Re] Inquiry for the item from sam****

    Dear Customer,
    Upon checking the system, your order has been delivered to you. We hope that the parcel has been delivered to you in a timely manner.

+View all Notice, FAQ, Q&A >>
[FNN] MAGNOLIA UHT MILK  ★ 250ml Pack ★ Chocolate / Strawberry / Full Cream / Fresh /  High Calcium
[FNN] MAGNOLIA UHT MILK ★ 250ml Pack ★ Chocolate / Strawberry / Full Cream / Fresh / High Calcium
Item Q&A
  • Question : Inquiry for the item from dre****Sep 25, 2017

    Order no 229837652

    Please revert urgently on my milk orders status as I have received the toilet rolls which were ordered together. my milk qty 13 all yet to receive.

    Answer : [Re] Inquiry for the item from dre****

    Dear Customer, your item is on delivery. You may receive them in multi-trips due to over-weight. Pls update us if still not receiving in 2-3 working days.

  • Question : Inquiry for the item from dre****Sep 22, 2017

  • Question : Inquiry for the item from jas****Sep 02, 2017

  • Question : Inquiry related delivery from blu****Aug 31, 2017

    Hi why am I charged 3.99 for delivery when it shows 2.99 when I purchase?

    Answer : [Re] Inquiry related delivery from blu****

    Dear Customer, the shipping rate increase base on weight:
    0-5kg:$2.99
    5-20kg$3.99
    20-30kg:$4.99

[SIMILAC] [Bundle of 2] 1.8kg Baby Milk Powder ★ Gain Plus 3 / Gain Kids 4 ★ Made in Ireland ★
[SIMILAC] [Bundle of 2] 1.8kg Baby Milk Powder ★ Gain Plus 3 / Gain Kids 4 ★ Made in Ireland ★
Item Q&A
  • Question : Inquiry related delivery from Val****Sep 22, 2017

    If I order now can deliver by tml? Need it urgently..

    Answer : [Re] Inquiry related delivery from Val****

    Dear customer, normal procedure in 1 ~ 2 working days. Thanks for shopping with us.

    Question : [Re] Inquiry related delivery from Val****

    Hi, I just completed my purchase, please send it by this week. Really need it urgently, milk finish ler. Thank you.

    Answer : [Re] Inquiry related delivery from Val****

    Hi, I just completed my purchase, please send it by this week. Really need it urgently, milk finish ler. Thank you.

    Question : [Re] Inquiry related delivery from Val****

    Hi, can let me know when you will send the order? Thank you.

    Answer : [Re] Inquiry related delivery from Val****

    Dear csutomer, you will received latest by next week due to weekend today, thanks

    Question : [Re] Inquiry related delivery from Val****

    So means by Monday 25 Sept I can receive the milk?

    Answer : [Re] Inquiry related delivery from Val****

    Hi, can you send the milk today?

    Question : [Re] Inquiry related delivery from Val****

    Hello sorry the address is wrong. Should be send to Jurong West Street 81 blk 828 #03-286 Singapore 640828 please reply me asap

    Answer : [Re] Inquiry related delivery from Val****

    My contact number is 81890611

    Question : [Re] Inquiry related delivery from Val****

    Dear customer, for wrong address already amend on it, thanks.

  • Question : Inquiry for the item from ver****Sep 24, 2017

    I write to u days ago but no reply. Item received dented. Pls advice on exchange

    Answer : [Re] Inquiry for the item from ver****

    Dear Customer, so sorry for the mistake we have processed the partial refund, pls check your q-account in 1-3 working days and confirm the delivery.

  • Question : Inquiry for the item from ver****Sep 24, 2017

    Item received. But 1 tin dented. Can exchange?

    Answer : [Re] Inquiry for the item from ver****

    Dear Customer, so sorry for the mistake we have processed the partial refund, pls check your q-account in 1-3 working days and confirm the delivery.

  • Question : Inquiry for the item from Eli****Sep 21, 2017

  • Question : Inquiry for the item from Jak****Sep 16, 2017

    When is the expiry date for gain IQ stage 4?
    So the price 200dolar is for 4cans of 1.8kg ya?

    Answer : [Re] Inquiry for the item from Jak****

    Dear Customer, We are sorry that we did not reply you as promptly as you expected. We will get back to your enquiry asap, and please allow us to improve our response to be faster and better. Thank you for your understanding and support.





    Yes, the expiry date is till 2019 march/april
    (Sep 25, 2017 12:28)

+View all Notice, FAQ, Q&A >>
[KODOMO] Baby Laundry Detergent 3000ml X 2 ★ SPECIALLY FOR WASHING BABY
[KODOMO] Baby Laundry Detergent 3000ml X 2 ★ SPECIALLY FOR WASHING BABY
Item Q&A
  • Question : Inquiry for the item from cor****Sep 25, 2017

    Can you please provide me the link of the Kodomo Fabric Softener 3000ml bundle deal? TQ.

    Answer : [Re] Inquiry for the item from cor****

    http://www.qoo10.sg/shop/onemart?keyword=Kodomo%20softner&keyword_hist=&dispType=GALLERY4

  • Question : Inquiry for the item from cor****Sep 25, 2017

    Do you sell Kodomo Fabric Softener (bundle deal) that I can buy together with this fabric wash (bundle deal) to make the delivery charges worthwhile? Appreciate your soonest reply.

    Answer : [Re] Inquiry for the item from cor****

    Dear customer, we have KODOMO fabric wash for new born baby 3000ml in our warehouse, you can place order in Qoo10. Thanks for shopping with us.

    Question : [Re] Inquiry for the item from cor****

    Unable to find the Kodomo Fabric Softener 3000ml bundle deal. Only saw the 600ml plastic bag packing type. Can you please give me the link of the 3000ml Softener. TQ.

    Answer : [Re] Inquiry for the item from cor****

    http://www.qoo10.sg/shop/onemart?keyword=Kodomo%20softner&keyword_hist=&dispType=GALLERY4
    Dear customer, please refer the above link for reference, thanks.

  • Question : Inquiry for the item from hap****Sep 04, 2017

    when is the next promo ?

    Answer : [Re] Inquiry for the item from hap****

    Dear Customer, its on twin pack promotion price now.
    http://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=436781822

  • Question : Inquiry for the item from hol****Aug 24, 2017

    Is this detergent suitable for front loading washing machine?

    Answer : [Re] Inquiry for the item from hol****

    Dear customer, due to an upgrading on our inventory and warehouse management system, there was a delay in answering your inquiries and also a possibility of inquiries being deleted. We sincerely apologise for the inconvenience caused. Please send in your inquiry again if your question has not been resolved and we will answer them at our very soonest. Thank you very much for your understanding and patience. We look forward to serving you again at One Mart. Cheers.

  • Question : Inquiry related delivery from cai****Aug 15, 2017

    Hello. Can u please send out my item already? I ordered since 6th aug and status has been showing "shipping requested" till today.
    Order no. 224175310

    Answer : [Re] Inquiry related delivery from cai****

    I have messaged u twice and status is still the same. Why is other people getting their orders and not mine?

    Question : [Re] Inquiry related delivery from cai****

    Dear Customer,
    Noted on your shipping request & we will arrange delivery for you as soon as possible. Please accept our sincere apology for the all the delays and hiccups that you have experienced while shopping with us in this transaction.

    Answer : [Re] Inquiry related delivery from cai****

    So can u tell me when I can receive it? Status finally show shipping requested but no ahipppng details at all!
    12 days already. How much longer do I have to wait??

    Question : [Re] Inquiry related delivery from cai****

    You gave a tracking that is invalid. Please, what is wrong with your company?

    Answer : [Re] Inquiry related delivery from cai****

    Dear Customer,
    The tracking web is https://honestbee.sg/goodship/track-order
    Upon checking the system, your order has been delivered to you. We hope that the parcel has been delivered to you in a timely manner

    Question : [Re] Inquiry related delivery from cai****

    This is fake! I did not receive the item at all. please see the date of my enquiry and your reply. you replied on 16 AUG saying that you will arrange delivery asap.
    the screenshot you shown states delivered on 8 AUG. how does it make sense?

    Answer : [Re] Inquiry related delivery from cai****

    Dear Customer,
    So sorry that our warehouse updated the order information late caused this confusing. We just contacted our courier to check and confirmed this parcel has been shipped, they will contact you shortly, also, you may refer to attached picture for your reference.

    Question : [Re] Inquiry related delivery from cai****

    Ok I found it. It is really irresponsible of the courier to leave it there without informing me. And the item is 6kg, how can he just stack on top of my things?? My things are damaged now thanks to them. Very disappointed

    Answer : [Re] Inquiry related delivery from cai****

    Dear Valued Customer,

    Thank you for your feedback and sorry for the inconvenience incurred. We have feedbacked to our logistics partner to take note seriously. Have a great day ahead!

+View all Notice, FAQ, Q&A >>
Nescafe ★ Customize your Coffee Intensity! ★ 3 in 1 + Coffee Granules 50g ★ Gold Blend / Original
Nescafe ★ Customize your Coffee Intensity! ★ 3 in 1 + Coffee Granules 50g ★ Gold Blend / Original
Item Q&A
  • Question : Nescafe Gold BlendSep 25, 2017

    May I know it is made in which country?

    Answer : [Re] Nescafe Gold Blend

    Dear customer, manufactured in Malaysia, thanks shopping with us.

[CHAMMI] 3x Bundle ★ Korean Instant Bibimbap / Ramen+Rice! ★ One of Each Flavours!
[CHAMMI] 3x Bundle ★ Korean Instant Bibimbap / Ramen+Rice! ★ One of Each Flavours!
Item Q&A
  • Question : Inquiry for the item from amb****Sep 24, 2017

    Hi, is there any item that is suitable for vegetarian which does not contain onion, garlic and spring onion as well. Thanks.

    Answer : [Re] Inquiry for the item from amb****

    Dear customer, our warehouse only have A1 Vegetarian Herba soup are suitable for you, thanks.

  • Question : Inquiry for the item from jam****Sep 23, 2017

  • Question : Inquiry for the item from sno****Sep 21, 2017

  • Question : [CHAMMI] Korean Instant Bibimbap / Ramen+Rice!Aug 18, 2017

    Hi seller,

    Would like to purchase this CHAMMI Korean Bimbimbap individually so that I'm able to choose the flavour.
    But that particular thread selling it individually has been removed. Can reinstate that thread pls?

    Answer : [Re] [CHAMMI] Korean Instant Bibimbap / Ramen+Rice!

    Dear Customer,
    Thank you for this feedback, I will highlight to our marketing regarding this soonest.
    Keep in touch!:)

    Question : [Re] [CHAMMI] Korean Instant Bibimbap / Ramen+Rice!

    Hi seller, any update on this issue?
    if not able to reinstate the removed thread, can u at least make this 3 x bundle thread able to choose the flavour pls ?

    Answer : [Re] [CHAMMI] Korean Instant Bibimbap / Ramen+Rice!

    Dear customer, due to an upgrading on our inventory and warehouse management system, there was a delay in answering your inquiries and also a possibility of inquiries being deleted. We sincerely apologise for the inconvenience caused. Please send in your inquiry again if your question has not been resolved and we will answer them at our very soonest. Thank you very much for your understanding and patience. We look forward to serving you again at One Mart. Cheers.

    Question : [Re] [CHAMMI] Korean Instant Bibimbap / Ramen+Rice!

    Hi, seller,

    here's a repost of my inquiry:

    Any update on this issue?
    if not able to reinstate the removed thread,
    can u at least make this 3 x bundle thread able to choose the flavour pls ?

    Answer : [Re] [CHAMMI] Korean Instant Bibimbap / Ramen+Rice!

    Dear Customer, due to system setting is under upgrading. We cant amend the listing at present. thank you for your feedback.

  • Question : stock queryApr 12, 2017

    hi will you be getting more stock?

    Answer : [Re] stock query

    Dear Customer,
    We are also in the midst of checking with our relevant supplier regarding the restock date.I’m afraid we will not able to restock in a short term.
    Thank you for asking!

+View all Notice, FAQ, Q&A >>
[TOP] Detergent  Powder Anti-Bacterial/Super Colour/Super White 5.5kg Blooming Freshness 5kg
[TOP] Detergent Powder Anti-Bacterial/Super Colour/Super White 5.5kg Blooming Freshness 5kg
Item Q&A
  • Question : Inquiry from lit****Sep 24, 2017

    Do u sell the purple packaging? Top low suds powder

    Answer : [Re] Inquiry from lit****

    Dear customer, we only have TOP super color 5.5kgs in our warehouse, others are out of stock, thanks.

  • Question : Items on delivery from 13 Sep till now.Sep 19, 2017

    order number : 228944202 & 228944203. The status is still "shipping on delivery" (about 7 days). Would appreciate if you could check and make delivery.
    Thanks.

    Answer : [Re] Items on delivery from 13 Sep till now.

    Just received these items today evening. please ignore this question.

  • Question : Inquiry for the item from jen****Aug 30, 2017

  • Question : [About Item] Related InquiriesFeb 27, 2017

    Do you sell the low suds type of Top powder detergent?

    Answer : [Re] [About Item] Related Inquiries

    Dear Customer,
    You may consider the brand of PERSIL , thank you for checking with us.

  • Question : [About Item] Related InquiriesFeb 08, 2017

    Hi can I check when the stock for top antibacterial will come in as I am keen to buy.

    Answer : [Re] [About Item] Related Inquiries

    Dear Customer,
    We have a batch of replenishment will arrive today, you may check the item page again in the afternoon, or we will try to restock by next Wednesday only, thank you so much for checking with us.

+View all Notice, FAQ, Q&A >>
[DUMEX] 2 x 1.6kg Mamil Gold Step 2/3/4 Baby Milk Formula ★ Official SG Fresh Stock ★
[DUMEX] 2 x 1.6kg Mamil Gold Step 2/3/4 Baby Milk Formula ★ Official SG Fresh Stock ★
Item Q&A
  • Question : Inquiry for the item from isa****Sep 24, 2017

    I have purchased it but until now no deliver. Please advice or refund fully back.

    Answer : [Re] Inquiry for the item from isa****

    Dear Customer, we are sorry for delay, we are shipping out your orders by today and you should receive them in 1-2 working days. Thanks and sorry for the inconvenience incurred.

  • Question : Inquiry for the item from mei****Sep 24, 2017

    Any restock for stage 4 this promo??

    Answer : [Re] Inquiry for the item from mei****

    Dear csutomer, we have stock for Stage 4 but no more promotion on it, thanks.

  • Question : Inquiry for the item from mer****Sep 24, 2017

    Is there stock for Mamil Gold Step 4? The quantity state 1 only

    Answer : [Re] Inquiry for the item from mer****

    Dear customer, we have Stage 4 in our warehouse but no mo promotion on it, thanks.

  • Question : Inquiry for the item from ivy****Sep 22, 2017

  • Question : Inquiry for the item from jas****Sep 22, 2017

    Any replenish of the stocks? Step 4...

    Answer : [Re] Inquiry for the item from jas****

    Dear customer, we have stock for Mamil Gold Step 4 1.6kg in our warehouse, you can place order in qoo10 . Thanks for shopping with us

    Question : [Re] Inquiry for the item from jas****

    Have managed to place my order successfully, thanks.

    Answer : [Re] Inquiry for the item from jas****

    Dear customer, thanks for shopping with us.

+View all Notice, FAQ, Q&A >>
[NESTLE MOM and ME] 2 x Premium Nutritional Supplement 350g ▲ For Pregnant and Breastfeeding Moms
[NESTLE MOM and ME] 2 x Premium Nutritional Supplement 350g ▲ For Pregnant and Breastfeeding Moms
Item Q&A
  • Question : Inquiry for the item from joe****Sep 24, 2017

    Whats the expiry date ?

    Answer : [Re] Inquiry for the item from joe****

    Dear customer, for [Nestle MOM and ME] expiry date on 14 Sept 2018. Thanks for shopping with us.

  • Question : deliveryMar 04, 2017

    Hi Seller,

    if i will to order now, will i receive my order on Monday afternoon before 6 pm

    Thks

    Candace

    Answer : [Re] delivery

    Dear Customer,
    Upon checking the system, your order has been delivered to you on 06 Mar. We hope that the parcel has been delivered to you in a timely manner.

[KIREI KIREI] BUNDLE OF 3 ★ Hand Soap 250ml ★ Free 200ml Refill ★ Anti-Bacteria and Gentle to Skin
[KIREI KIREI] BUNDLE OF 3 ★ Hand Soap 250ml ★ Free 200ml Refill ★ Anti-Bacteria and Gentle to Skin
Item Q&A
  • Question : Inquiry for the item from ken****Sep 24, 2017

    Bundle of 3 means soap plus refill times 3?
    Can only choose 1 type?

    Answer : [Re] Inquiry for the item from ken****

    Dear customer, is mean that 3 bottle of hand soap 250ml + 3 pack of free refill 200ml. Thanks shopping with us.

  • Question : Inquiry for the item from amy****Sep 24, 2017

    Hi. Is the price of $9.9 for 3 bottles + 3 refill packs?

    Answer : [Re] Inquiry for the item from amy****

    Dear customer, price should be $11.90 for 3 bottles + 3 refill, thanks

  • Question : Inquiry for the item from tan****Aug 31, 2017

    My order no:112878987, I have received my order today. To my surprised, the Kirei Kirei hand soup short of 2 packet, it should be bundle of 3. The ESKULIN shampoo leaked out half bottle, the delivery man told me the box was wet in the warehouse. Pls advise!

    Answer : [Re] Inquiry for the item from tan****

    Dear Customer, so sorry for the mistake, we have processed the partial refund, pls check your q-account in 1-3 working days.

    Question : [Re] Inquiry for the item from tan****

    I just noticed that you only delivered one LOREAL shampoo instead of 2, pls refund this too, you can refer to the picture I sent you early

    Answer : [Re] Inquiry for the item from tan****

    Pls re-deliver the shortage items, as I need them, tks.

    Question : [Re] Inquiry for the item from tan****

    Dear Customer, the partial refund has been processed. For the loreal shampoo, would you like to refund?

    Answer : [Re] Inquiry for the item from tan****

    Pls re-delivery all the shortage items!

    Question : [Re] Inquiry for the item from tan****

    Dear Customer, so sorry for the mistake, we have processed the partial refund, pls check your q-account in 1-3 working days and confirm the delivery.

  • Question : Inquiry related cancel and refund from tan****Aug 31, 2017

    My order no:112878987, I have received my order today. To my surprised, the Kirei Kirei hand soup short of 2 packet, it should be bundle of 3. The ESKULIN shampoo leaked out half bottle, the delivery man told me the box was wet in the warehouse. Pls advise!

    Answer : [Re] Inquiry related cancel and refund from tan****

    Dear Customer, so sorry for the mistake, we have processed the partial refund, pls check your q-account in 1-3 working days.

[CITYLIFE] 10L Rice Container ★ 10L Riice Container with Sliding Lid
[CITYLIFE] 10L Rice Container ★ 10L Riice Container with Sliding Lid
Item Q&A
  • Question : Inquiry for the item from aen****Sep 23, 2017

    10L rice container

    Answer : [Re] Inquiry for the item from aen****

    Please refer below photo

    Question : [Re] Inquiry for the item from aen****

    Dear Customer, so sorry for the mistake. We will process exchange asap. For defective rice container, please pass to delivery man for exchange in same time. Thank you for shopping with us.

  • Question : Inquiry for the item from aen****Sep 23, 2017

  • Question : Inquiry for the item from eve****Aug 18, 2017

    Hi may i check T3038 container capacity is for hiw many kg rice?

    Answer : [Re] Inquiry for the item from eve****

    Dear Customer,

    We are noted on this inquiry, we will request the warehouse to check and get back to you as soon as possible.
    Dear customer, due to an upgrading on our inventory and warehouse management system, there was a delay in answering your inquiries and also a possibility of inquiries being deleted. We sincerely apologise for the inconvenience caused. Please send in your inquiry again if your question has not been resolved and we will answer them at our very soonest. Thank you very much for your understanding and patience. We look forward to serving you again at One Mart. Cheers.
    (Aug 29, 2017 16:49)

[LIFEBUOY] 200ml/180ml Hand Soap Total Protect/Active Fresh/Nature Pure
[LIFEBUOY] 200ml/180ml Hand Soap Total Protect/Active Fresh/Nature Pure
Item Q&A
  • Question : Inquiry for the item from sea****Sep 23, 2017

  • Question : [About Item] Related InquiriesMar 04, 2017

    Wilk u restock refill?

    Answer : [Re] [About Item] Related Inquiries

    Dear Customer,
    We are trying to restock soonest by this week, thank you for checking with us.

  • Question : RE: Free deliveryMay 01, 2016

    Hi seller, i have selected my purchase and its more than $100 yet i did not get any free delivery. Hence i might not purchase to that amount.

    Answer : [Re] RE: Free delivery

    Dear customer,

    For our side free delivery applies as long as its over $89 and not by number of items.

    However could we trouble you to screenshot the checkout page and the amount that you have paid so that we can check with qoo10?

    Best Regards

  • Question : Wrong deliveryApr 08, 2016

    Hi you have sent me wrong items under cart number 101724444... pls arrange for collection and ship me my correct items. Please let me have your number that I can contact because it is very frustrating dont know where to contact you.

    Answer : [Re] Wrong delivery

    2016-04-08 11:36:38

    Dear Customer

    What is wrong wit the parcel?

  • Question : missing 2 bottles of lifebuoy.Aug 12, 2015

    missing 2 bottles of lifebuoy hand soap. #149046562-568


    Hi, please check my order and earlier query on my missing 2bottles of lifebuoy hand soap.

    #149046562-568 (order number).

    Ordered on 17July2015.
    Received 3-4August2015 (missing 2bottles of lifebuoy hand soap)
    4 August told seller of missing items.
    9 August, items not yet received.

    Please send my missing lifebuoy hand soap(2bottles).

    Answer : [Re] missing 2 bottles of lifebuoy.

    Dear Valuable Customer
    Thank you for getting in touch with us. We regret to inform you that, as we received an overwhelming response and are currently undergoing some operational changes, all products missing from deliveries will be refunded instead.
    We will process the refund within 2 working days to Qoo10, which takes up to two weeks to process. Do contact Qoo10 customer service shoul