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Q & A Lists
Item Question & Answer
VERUS Samsung Note 8 Case Galaxy Note 8 Casing Screen Protector Free Local Delivery 100% Authentic
VERUS Samsung Note 8 Case Galaxy Note 8 Casing Screen Protector Free Local Delivery 100% Authentic
Item Q&A
  • Question : Inquiry for the item from ann****Oct 22, 2017

    May i know when will there be stock for damda glide (deepblue sea) color? Thank you.

    Answer : [Re] Inquiry for the item from ann****

    Maybe tomorrow "Deepseablue Color" stock will be stocked.

  • Question : Single Fit for Samsung Note 8 - in stock ?Oct 10, 2017

    Hi, I'm interested in purchasing the Single Fit casing black color for note 8, if i place my order today, when is the earliest it can be delivered ?

    Answer : [Re] Single Fit for Samsung Note 8 - in stock ?

    If you choose "Qxpress"
    You can arrive one day after purchase. Of course, if delivery is fastest

  • Question : Screen ProectorSep 28, 2017

    Hi Love your Single Fit Case, however the My Order is 229965510 screen protector does not seem to stick on the screen properly especially over the edges, please advise

    Answer : [Re] Screen Proector

    Hi customers,
    I am sorry to inconvenience you first.
    However, if you send us a picture of the protector attached to your cell phone,
    I will send a new protector after confirmation.

  • Question : Inquiry related delivery from wei****Sep 25, 2017

    Hi may I know how long more will I be able to receive my package?

    Thank you

    Answer : [Re] Inquiry related delivery from wei****

    Dear Customer
    "Singpost Normal mail" does not provide a tracking number.
    We will not be responsible for any lost and delayed parcels during delivery if you opted for free " Singpost Normal mail"

    Best Regards.

    Question : [Re] Inquiry related delivery from wei****

    Mind if I know when was the package sent out by you all?

    Answer : [Re] Inquiry related delivery from wei****

    It Sent out to you at 2017/09/22 11:46:22

  • Question : Inquiry for the item from koe****Sep 21, 2017

+View all Notice, FAQ, Q&A >>
[Flat Price $12.9] VERUS iPhone 8 / 8 Plus Case iPhone 7/ 7 Plus Casing by VRS Design 100% Authentic
[Flat Price $12.9] VERUS iPhone 8 / 8 Plus Case iPhone 7/ 7 Plus Casing by VRS Design 100% Authentic
Item Q&A
  • Question : Inquiry for the item from muh****Oct 19, 2017

  • Question : Damda Folder for iPhone 8plusOct 11, 2017

    Hi

    Do you have stocks for Damda Folder for iphone 8 plus?

    Answer : [Re] Damda Folder for iPhone 8plus

    Hi customer
    No. We did not create a "Damda Folder" for iPhone 8plus.
    Only for iPhone 8 / 7
    Best Regards.

  • Question : Inquiry for the item from dop****Oct 08, 2017

    Can iphone 8 plus fit VRS Design Crystal Bumper SerieVRS Design Crystal Bumper Series?

    Answer : [Re] Inquiry for the item from dop****

    Sorry Customer.
    Currently, We don't have a crystal bumper fit for the iPhone 8 Plus.
    Best Regards.

  • Question : iphone 8 plusOct 04, 2017

    is the iphone 7 plus "High Pro Shield" able to fit into iphone 8 plus. I would like to buy but not too sure.

    Answer : [Re] iphone 8 plus

    Sorry the size is slightly different.
    Best Regards.

  • Question : Inquiry for the item from wen****Sep 29, 2017

    Hi,

    Is there stock for Damda Glide in Dark Grey / Gunmetal / Stella Silver for iPhone 8 Plus?

    Answer : [Re] Inquiry for the item from wen****

    http://list.qoo10.sg/item/VERUS-IPHONE-8-8-PLUS-CASE-IPHONE-7-7-PLUS-CASING-BY-VRS-DESIGN/510441789

    The inventory stock here is all.

+View all Notice, FAQ, Q&A >>
VERUS Samsung Galaxy S8/S8 Plus Case Collection By VRS Design 100% Authentic Local Fast Delivery
VERUS Samsung Galaxy S8/S8 Plus Case Collection By VRS Design 100% Authentic Local Fast Delivery
Item Q&A
  • Question : Inquiry for the item from liu****Oct 17, 2017

    Hi is the screen protector in this listing compatible with damda glide?

    Answer : [Re] Inquiry for the item from liu****

    Hi customer
    It is Complete fit with Damda Glide
    Best Regards.

  • Question : Inquiry for the item from Bee****Sep 27, 2017

    Hi, will there be any promo for the S8 soon? Cause. Note 8 casing is selling cheaper than S8 now even though it's a S8 is a older model

    Answer : [Re] Inquiry for the item from Bee****

    sorry
    It started again today.

    Question : [Re] Inquiry for the item from Bee****

    I phone 6 plus dhama glide got any promo soon ?

    Answer : [Re] Inquiry for the item from Bee****

    It is proceeding

  • Question : Damda Glide (Colar Blue) - for Samsung S8+Sep 06, 2017

    Hi,

    Will there be new stock coming? By when? Thanks.

    Answer : [Re] Damda Glide (Colar Blue) - for Samsung S8+


    The Products will be put in stock out in october
    If you want Coral Blue, please purchase here.
    http://list.qoo10.sg/item/VERUS-SAMSUNG-GALAXY-S8-S8-PLUS-CASE-BY-VRS-DESIGN-CASING-SCREEN-PROTECTOR/525116732?sid=150575

    Regards

  • Question : Inquiry for the item from sea****Sep 04, 2017

    HI seller, do you sell S8 screen protector? Thks.

    Answer : [Re] Inquiry for the item from sea****

    Hi customer
    URL : http://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=551640133
    Please purchase at this URL
    Best Regards

  • Question : Query about case for Samsung A8?Aug 24, 2017

    Can this be used for Samsung A8 phone?

    Answer : [Re] Query about case for Samsung A8?


    No
    It can be used only on Samsung S8 phones.

+View all Notice, FAQ, Q&A >>
VERUS Samsung Galaxy Note8  3D Curvered Screen Protector 1 Pack / Flexible Film /Fast Delivery
VERUS Samsung Galaxy Note8 3D Curvered Screen Protector 1 Pack / Flexible Film /Fast Delivery
Item Q&A
  • Question : Inquiry for the item from air****Oct 16, 2017

  • Question : Inquiry for the item from air****Oct 16, 2017

  • Question : Inquiry for the item from air****Oct 16, 2017

  • Question : Bulk purchasesOct 09, 2017

  • Question : Inquiry for the item from phl****Sep 06, 2017

    Is the screen protector material tempered glass or plastic? Will this screen protector protects the note 8 screen if it falls from a height?

    Answer : [Re] Inquiry for the item from phl****

    This film is not tempered but a PET material
    less than tempered glass, PET film also has good protection.
    Thank you for your question
    Best Regards

Samsung Galaxy S8 / S8 Plus Case By VRS Design Casing Screen Protector 100% Authentic Fast Delivery
Samsung Galaxy S8 / S8 Plus Case By VRS Design Casing Screen Protector 100% Authentic Fast Delivery
Item Q&A
  • Question : Wrong deliveryOct 14, 2017

  • Question : one week no action 113660131Oct 09, 2017

    hi pls refer to my order 113660131. ordered for one week but until now still u not sending... status still "shipping requested".

    Answer : [Re] one week no action 113660131

    Hi customers,
    The goods you ordered will be shipped today.
    Best Regards.

Damda Glide  Series for iPhone 7/ 7 Plus Case By VRS Design 100% Authentic Direct From Korea
Damda Glide Series for iPhone 7/ 7 Plus Case By VRS Design 100% Authentic Direct From Korea
Item Q&A
  • Question : Inquiry for the item from v_b****Oct 13, 2017

    Can scan condo gate excess card without taking out the card out from the case?

    Answer : [Re] Inquiry for the item from v_b****

    I'm not quite sure.

  • Question : [About Item] Related InquiriesJan 14, 2017

    the glide series is possible to be available for Redmi note 4 i simply love the design pls reply if have anything for redmi note 4!

    Answer : [Re] [About Item] Related Inquiries

    Unfortunately, there is no Glide series for Note 4. I'm sorry.

  • Question : [About Item] Related InquiriesJan 14, 2017

    the glide series is possible to be available for Redmi note 4 i simply love the design pls reply if have anything for redmi note 4!

    Answer : [Re] [About Item] Related Inquiries

    Unfortunately, there is no Glide series for Note 4. I'm sorry.

IPad 9.7 Case Saffiano K Diary Series By VRS Design Apple Casing Screen Protector Direct From Korea
IPad 9.7 Case Saffiano K Diary Series By VRS Design Apple Casing Screen Protector Direct From Korea
Item Q&A
  • Question : 상품 관련 cha****님의 문의입니다.Oct 12, 2017

    Deat seller,

    Could you let me know that do you have a stock for ipad air 2 black color case?

    Thank you

    Answer : [Re] 상품 관련 cha****님의 문의입니다.

    Hi customer
    Unfortunately, We don't have stock for iPad air 2 black case
    Best Regards

Simpli Fit Series for iPhone 7 / 7 Plus Case By VRS Design Casing Screen Protector 100% Authentic
Simpli Fit Series for iPhone 7 / 7 Plus Case By VRS Design Casing Screen Protector 100% Authentic
Item Q&A
  • Question : Inquiry for the item from ter****Oct 08, 2017

    Do you have this casing for iphone 8 plus?

    Answer : [Re] Inquiry for the item from ter****

    Sorry Customer.
    Currently, We don't have simpli fit series fit for the iPhone 8 Plus.
    Best Regards.

VERUS Hybrid Grab Series By VRS Design CAR MOUNT/Phone Holder/Phone Accessory 100% Authentic Local
VERUS Hybrid Grab Series By VRS Design CAR MOUNT/Phone Holder/Phone Accessory 100% Authentic Local
Item Q&A
  • Question : Broken Product on second day of useOct 07, 2017

    Dear seller,

    I'd like to request for a refund or a replacement unit for order number 228939446 as it broke only on the second day of use, I have attached the relevant pictures of the broken product.

    Hope to seek your understanding on this matter, thank you.

    Warm regards,
    Mavis

    Answer : [Re] Broken Product on second day of use

    Hello customers
    We checked for defective products,
    and will send out a new product tomorrow.
    We are sorry to inconvenience you.

  • Question : 2 weeks and item not arrived yet. Ordered on 13 Sept.Sep 27, 2017

    Hi, I have ordered item 2 weeks ago on the 13th of Sept, but item has not arrived yet. The order no. is 228989086. Please help to check. Thanks.

    Answer : [Re] 2 weeks and item not arrived yet. Ordered on 13 Sept.

    Dear Customer
    "Singpost Normal mail" does not provide a tracking number.
    We will not be responsible for any lost and delayed parcels during delivery if you opted for free " Singpost Normal mail"

    Best Regards.

    Question : [Re] 2 weeks and item not arrived yet. Ordered on 13 Sept.

    Hi, can you provide proof or picture that you have shipped out the item? Thanks in advance.

    Answer : [Re] 2 weeks and item not arrived yet. Ordered on 13 Sept.

    Here is it

  • Question : Inquiry for the item from ast****Sep 15, 2017

    This holder can Hold up to wat phone? The description was blur.

    Answer : [Re] Inquiry for the item from ast****

    yes.
    It can hold up wat phone

  • Question : Inquiry for the item from d3s****Jul 04, 2017

    Hello, I purchased on June 4. Use it for less a month today I park my car in the open air car park and as when I return to my car it in the afternoon was broken into pieces.

    Is it a batch issue as I hardly use it to mount my phone.

    Answer : [Re] Inquiry for the item from d3s****

    Hi customer
    Please give me your order number
    Regards.

    Question : [Re] Inquiry for the item from d3s****

    Order no is 110976325

    Thank you

    Answer : [Re] Inquiry for the item from d3s****

    The order number can not be confirmed.
    Please check again

    Question : [Re] Inquiry for the item from d3s****

    Sorry that was the cart no.

    My order no is 217739510

    Answer : [Re] Inquiry for the item from d3s****

    OK
    We will ship a new product to you today.
    I am sorry to inconvenience you.

    Question : [Re] Inquiry for the item from d3s****

    Thank you very much.

    Answer : [Re] Inquiry for the item from d3s****

    Have a Good Day

  • Question : Inquiry for the item from Eug****Jun 07, 2017

    Hi can this be used on leather dashboard? Will it stick? Will it damage the leather when removed?

    Answer : [Re] Inquiry for the item from Eug****

    Hi customers,
    It is a highly adhesive product.Removing it may cause damage to the leather.

    Best Regards

+View all Notice, FAQ, Q&A >>
VERUS Samsung Galaxy S7 / S7 Edge Case Collection 100% Authentic Local Delivery
VERUS Samsung Galaxy S7 / S7 Edge Case Collection 100% Authentic Local Delivery
Item Q&A
  • Question : delivery dateSep 26, 2017

    we ordered on Sunday. May I know can delivery on today?

    Regards,
    Nay

    Answer : [Re] delivery date

    Dear Customer
    It arrives 2-3 days after departure.
    Best Regards.

  • Question : Inquiry related delivery from khi****Jul 05, 2017

    Hi seller, I placed order on 28 Jun and you updated the shipping on 29 Jun. It has been a week since then and I still have not received. Please check if you have missed sending out my order? I need the case asap as my new phone has arrived a few days ago and I'm not able to start using it yet without the case.
    Kindly check and revert.
    Thk you!

    Answer : [Re] Inquiry related delivery from khi****

    Hi seller, I placed order on 28 Jun and you updated the shipping on 29 Jun. It has been a week since then and I still have not received. Please check if you have missed sending out my order? I need the case asap as my new phone has arrived a few days ago and I'm not able to start using it yet without the case.

    To add on, I've tried the Singpost tracking number you provided PQ100000289SG, item status not found in the system.

    Kindly check and revert.
    Thk you!

    Question : [Re] Inquiry related delivery from khi****

    Hello customer, in case of "SingPost Normal Mail"
    Average 5 to 7 days. It can take up to 14 days.
    Please wait a little longer.
    Best Regards

  • Question : Inquiry for the item from tir****May 30, 2017

    Hi, i have just received my item. The material of the case is solid, but the quality check is not. As you can see from the picture, the case itself is full of scratches.. There is a sticker stating to remove protective firm before using, but I don't see any pasted on the cover itself. This might be a defective one. If possible, i would like to have an exchange for this product. Thanks.

    Answer : [Re] Inquiry for the item from tir****

    Hi customers,
    We checked the pocture you sent.
    It must remove the film attached to both sides.

    With the film fully adhered to, it is difficult to verify visually, but it is firmly attached to both sides.
    (May 30, 2017 16:03)

    Thanks. :)
    (May 30, 2017 16:03)

    Question : [Re] Inquiry for the item from tir****

    Okay I will try to remove later on. Thanks alot

    Answer : [Re] Inquiry for the item from tir****

    Have a nice day :)

  • Question : Inquiry for the item from ire****Apr 21, 2017

    Which design has front & back casing?

    Answer : [Re] Inquiry for the item from ire****

    Hi customer
    All of design are back casing
    Best Regards

VERUS Samsung Note8/S8/Plus/S7/Edge/A5 2017/ iPhone 7/6s/Plus Case Collection 100% Genuine
VERUS Samsung Note8/S8/Plus/S7/Edge/A5 2017/ iPhone 7/6s/Plus Case Collection 100% Genuine
Item Q&A
  • Question : Inquiry related delivery from skw****Sep 17, 2017

    Can it be delivered by today or self collection

    Answer : [Re] Inquiry related delivery from skw****

    91372816

    Question : [Re] Inquiry related delivery from skw****

    Sorry I don't understand your question

  • Question : Inquiry for the item from z.s****Aug 23, 2017

  • Question : Inquiry for the item from z.s****Aug 23, 2017

  • Question : Inquiry for the item from ada****Jul 30, 2017

    Hi for the card case for iphone 7+.

    Am i able to put my ezlink card in the casing and scan it without taking the card out at the gantry?

    Answer : [Re] Inquiry for the item from ada****

    Hi customers,
    Possible with a probability of 80%.

  • Question : Inquiry for the item from bes****Jul 23, 2017

+View all Notice, FAQ, Q&A >>
VERUS Samsung Galaxy S8/S8 Plus  3D Curvered Screen Protector 1 Pack / Flexible Film /Fast Delivery
VERUS Samsung Galaxy S8/S8 Plus 3D Curvered Screen Protector 1 Pack / Flexible Film /Fast Delivery
Item Q&A
  • Question : Inquiry for the item from cbw****Sep 12, 2017

    Hi, can the screen protector fit spigen case. Will the screen protector pop out? Thks!

    Answer : [Re] Inquiry for the item from cbw****

    I don't know that it fit "spigen case" well
    We recommend that you buy the "verus case" because it fits perfectly well.

[$8.9 Super Price] VERUS Damda Glide  Series for iPhone 6s/ 6s Plus Case 100% Authentic
[$8.9 Super Price] VERUS Damda Glide Series for iPhone 6s/ 6s Plus Case 100% Authentic
Item Q&A
  • Question : Inquiry for the item from wei****Sep 07, 2017

    The product I received does not seems authentic.. I did a check for authenticity and it says product had been registered before and it was not done by me..

    Answer : [Re] Inquiry for the item from wei****

    Hi customers, There is an error in the activation service beyond the current homepage. The product you purchase authenticates the genuine product. We are the headquarters of VERUS

    Question : [Re] Inquiry for the item from wei****

    So how do I check the authenticity of this product with the COA provided ?

    Answer : [Re] Inquiry for the item from wei****

    We are the headquarters of VERUS( VRS Design)
    We guarantee that the goods you buy are 100% genuine.
    One way is to contact the Qoo10 Customer Center.

  • Question : Inquiry for the item from pvm****Jun 26, 2017

    As per the image, price $8.90. But listed $26.90. Let me know actual selling price n correct the listing accordingly.

    Answer : [Re] Inquiry for the item from pvm****

    Hi customers,
    Unfortunately, the event was over.
    Best Regards.

  • Question : [About Item] Related InquiriesFeb 20, 2017

    Order ref: 205807528
    Hi the item sliding mechanism seems faulty, it doesn't close securedly. Pls adv

    Answer : [Re] [About Item] Related Inquiries

    Hi Customer, please show photos or videos
    Regards

    Question : [Re] [About Item] Related Inquiries

    I understand from friend who recommended, the card storage cover supposed to spring back? But the one I received doesn't. So card might fall out

    Answer : [Re] [About Item] Related Inquiries

    Dear Customer, We have a good understanding of the photos and descriptions you have sent,
    However, we did not find the cause of the defective product. It is regrettable.
    Regards

    Question : [Re] [About Item] Related Inquiries

    Is the cover supposed to spring back? Otherwise how to ensure the cover is secured & Credit cards will not drop out?

    Answer : [Re] [About Item] Related Inquiries

    Dear Customer
    I'm sorry, but I can not see any sign of the cover coming out again.
    Regards

VERUS Damda Glide Series for Samsung Galaxy Note 8 Case By VRS Design 100% Authentic Fast Delivery
VERUS Damda Glide Series for Samsung Galaxy Note 8 Case By VRS Design 100% Authentic Fast Delivery
Item Q&A
  • Question : Wireless chargingSep 01, 2017

    Will wireless charging be affected by the case?

    Answer : [Re] Wireless charging

    Hi Customer
    No,
    It will Not Wireless charging be affected

High Pro Shield Series for iPhone 6s /Plus Case By VRS Design Casing Screen Protector 100% Authentic
High Pro Shield Series for iPhone 6s /Plus Case By VRS Design Casing Screen Protector 100% Authentic
Item Q&A
  • Question : Inquiry for the item from lui****Jul 11, 2017

    Hi. Does it have air cushion for this series ?

    Answer : [Re] Inquiry for the item from lui****

    Yes,
    It has Air Cushions.
    Best Regards.

[Official store] Verus Damda Glide Series For iPhone 7/7plus/6s/6splus Galaxy S7/S7edge case/VRS
[Official store] Verus Damda Glide Series For iPhone 7/7plus/6s/6splus Galaxy S7/S7edge case/VRS
Item Q&A
  • Question : Inquiry for the item from Kar****Apr 05, 2017

    Hi Seller, i wld like to return the iphone 7 carbon fit. Am I correct to send it to the address as per picture?

    Pls adv thanks, Karen.

    Answer : [Re] Inquiry for the item from Kar****

    Hi customer
    please discard the iPhone 7 carbon fit case
    Thanks.

  • Question : Inquiry for the item from joc****Apr 01, 2017

    Hi seller, you send the wrong carbon fit casing I order for iphone 7 plus and not iphone 7 casing how to make a exchange, please reply thanks

    Answer : [Re] Inquiry for the item from joc****

    I sent you a QTalk message.

(Official Store)VRS Design High Pro Shield Series For Galaxy A5 2017 Case/VERUS/Casing/100%Authentic
(Official Store)VRS Design High Pro Shield Series For Galaxy A5 2017 Case/VERUS/Casing/100%Authentic
Item Q&A
  • Question : Inquiry for the item from jos****Mar 25, 2017

    Hi Samsung a7 2017 have ?

    Answer : [Re] Inquiry for the item from jos****

    Hi customers,
    We don't have the Samsung Galaxy A7 (2017) case.

Verus Crystal Mixx Series For Galaxy S7/S7 edge
Verus Crystal Mixx Series For Galaxy S7/S7 edge
Item Q&A
  • Question : replace the orderFeb 26, 2017

    your image shown us is the wrong info.
    change the right one.

    Answer : [Re] replace the order

    Hi customers. I'll check
    Regards

  • Question : [About Item] Related InquiriesFeb 23, 2017

    Hi seller, may I know this model for S7edge, is it come with front & back clear cover?

    Answer : [Re] [About Item] Related Inquiries

    Hi
    Yes. Clear cover is right
    Regards

  • Question : Not i want the modelFeb 21, 2017

    Hi

    Can I exchange the model behind can put the visa card.
    Thank you

    Regards

    Yvonne Loi
    98289554

    Answer : [Re] Not i want the model

    Hello customers, exchange is not possible without any reason.
    Regards.

Verus Layered Dandy Series for iPhone 7/7Plus Case
Verus Layered Dandy Series for iPhone 7/7Plus Case
Item Q&A
  • Question : Wrong itemFeb 05, 2017

    hi seller, is it possible to exchange to 6plus case? Wrong order

    Answer : [Re] Wrong item

    Hi customers, exchange is possible. However, your purchase history is not confirmed.
    Thanks.

    Question : [Re] Wrong item

    How do I go about exchanging it

    Answer : [Re] Wrong item

    Hello customers, your order number is not confirmed. tell me your order number.

    Question : [Re] Wrong item

    204460361
    I don't know how send back to u

    Answer : [Re] Wrong item

    You do not have to give it back to me.
    Just throw it away.
    REGARDS And thanks.

    Question : [Re] Wrong item

    You send me iPhone 6plus black case?

    Answer : [Re] Wrong item

    I'm sorry. I was mistaken. Since the product you purchased is a product shipped directly from Korea, you must ship the product directly to the OFFICE in Korea. After applying for the exchange, please send the product to Korea

    Question : [Re] Wrong item

    What address

    Answer : [Re] Wrong item

    Address (KR): 4F, 665-14, Dong-gu, Ilsan, Goyang-si, Gyeonggi-do
    VERUS
    This is the office address
    Regards and thanks

    Question : [Re] Wrong item

    i cant click return/exchange on the order? what can i do

    Answer : [Re] Wrong item

    no. You can exchange / return
    Please call Customer Service Center.
    Regards.