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Q&A board

Q & A Lists
Item Question & Answer
[KLAIRS] KLAIRS BLUE LINE : Blue calming cream blue sun lotion blue drop soothing cream serum
[KLAIRS] KLAIRS BLUE LINE : Blue calming cream blue sun lotion blue drop soothing cream serum
Item Q&A
  • Question : Skincare stepsOct 23, 2017

  • Question : Inquiry for the item from Yum****Oct 17, 2017

  • Question : Inquiry for the item from gra****Sep 01, 2017

    What is the step for applying the sun lotion? On bare face or after moisturiser?

    Answer : [Re] Inquiry for the item from gra****

    Hi there,

    sun lotion has to be applied at the last step of your skin care.
    After you finish your skin care, apply sun lotion :)

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : No more free Sunscreen?Aug 31, 2017

    Hello! Wanted to buy the youth serum and get the free sunscreen but there is no longer that option? :(

    Answer : [Re] No more free Sunscreen?

    Hi there,

    I am sorry to tell you the promotion has ended.
    I am sorry about this inconvenience and we will be back with another good promo :)

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry from mch****Aug 30, 2017

+View all Notice, FAQ, Q&A >>
[KLAIRS]  KLAIRS Skin Care Products: toner serum cream moisturizer sunblock/ FREE GIFT
[KLAIRS] KLAIRS Skin Care Products: toner serum cream moisturizer sunblock/ FREE GIFT
Item Q&A
  • Question : Skin care productsOct 22, 2017

  • Question : Inquiry for the item from mir****Oct 21, 2017

    Hi there,

    May I now if Klairs supple preparation all-over lotion can be used as a moisturizer for face?

    Answer : [Re] Inquiry for the item from mir****

    Hi there,

    Yes!! KLAIRS all over lotion is for face and body lotion :)

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry for the item from wen****Oct 15, 2017

    231753326

    I have ordered the wrong item.

    Please assist to send me the Freshly Juiced Vitamin Drop instead of the blue cream.

    Or do i need to cancel my Order?

    Please advise.

    Thank you.

    Answer : [Re] Inquiry for the item from wen****

    HI there,

    You need to cancel the product if you want to change the item.
    Our packing team does the packing job by looking at the option.
    Please cancel before we ship your item and order again.
    I am sorry for the inconvenience and hope your kind understanding.

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry for the item from bab****Oct 11, 2017

  • Question : Inquiry for the item from fok****Oct 11, 2017

+View all Notice, FAQ, Q&A >>
[BY WISHTREND] Vitamin 75 Maximizing Cream / 50ml/ free 15ml more!
[BY WISHTREND] Vitamin 75 Maximizing Cream / 50ml/ free 15ml more!
Item Q&A
  • Question : Inquiry for the item from Lam****Oct 21, 2017

    Can i use this with Dr. Bauer R.F system 2 device?

    Answer : [Re] Inquiry for the item from Lam****

    Hi there,

    This is daily vitamin c cream so you can use this with any other products :)

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Skin care routineOct 13, 2017

    Hi, I have acne prone combination skin and I am currently using the following products,
    1) Klairs rich foaming cleanser
    2) Freshly Juiced Vitamin Drop
    3) Midnight Blue Calming Cream
    4) supple preparation toner
    5) Mandelic Acid 5%Skin Prep water
    6) rich moist soothing serum
    7) rich moist soothing cream
    8) youth activating drop
    9) vitamin tree water gel
    10) pore corset serum

    Q1. I was wondering whether the Vitamin 75 Maximizing cream and the freshly juiced vit drop is suitable for me? or is the C21.5 serum a better fit?
    Q2. Im heading to Korea in winter - what would you recommend as a hydrating skin routine for me?
    Q3. What is the correct skin care routine (day and night) that you would recommend for me?

    thank you!!!

    Answer : [Re] Skin care routine

    Hi there,

    1) Vitmain 75 maximizing cream is good with vitamin c products :)
    For the C21.5 and vitamin drop, they are both vitamin c serum but different in how much vitamin c it contains. C21.5 has 21.5% and vitamin drop has 5%. So we recommend sensitive skin type to use vitamin drop and normal and vitamin c serum users to use C21.5.
    You can choose the serum depending on your skin type.
    2) I recommend you to use klairs supple toner-rich moist soothing serum-soothing cream for daily routine and for night, blue drop- toner- vitamin drop- soothing serum-soothing cream.
    3) day: foaming cleanser- toner- soothing serum-soothng cream/ vitamin water gel
    night) foam cleanser-mandelic acid(with cotton pad) -blue drop-toner- vitamin drop or corset serum-soothing cream+ blue cream(on irritated spots)

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry related delivery from sha****Oct 09, 2017

    Hi there.
    I have yet to receive my cream after nearly 2 weeks.
    Please advise.
    Thank u

    Answer : [Re] Inquiry related delivery from sha****

    Order no. 230396109

    Question : [Re] Inquiry related delivery from sha****

    Hi there,

    I am sorry for the late response.
    Due to korean holiday, there is delay in shipping.
    We've started the delivery, so please wait some more.
    I am sorry and hope your kind understanding.

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry for the item from tea****Sep 07, 2017

    Hi, I'm using the vitamin c 21.5 and the colour has turned into yellowish orange. Can I still use the product? I'll attach the photo below for you to see. Also, I have an oily skin. Can I be able to use I'm from vitamin tree water gel cream together with vitamin c or only vitamin 75 maximising cream?

    Answer : [Re] Inquiry for the item from tea****

    Hi there,

    Thank you for your photo.
    I think the serum is bright yellow, so I recommend you to not use it since the effect of it minimized. Also, maximizing cream is highly recommended to oily skin type :) If you use vitamin c serum with maximizing cream, the effect of it will be maximized :)

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Shop couponSep 05, 2017

    Can I have 1 more $3 sop coupon, I want to purchase shampoo & PH gel cleanser?
    Pls do not deliver yet, I want to add up to $100 to get free delivery.
    Thank you, seller :)

    Answer : [Re] Shop coupon

    Hi there,

    I am sory to tell you that I think you need to purchase over $100 at once to get free shipping :)
    If you want, you can cancel the currnet order and reorder them again.

    Thank you
    BEST REGARDS,
    WISHTREND

+View all Notice, FAQ, Q&A >>
[TIAM] My signature C-Source /30ml/ vitamin c serum
[TIAM] My signature C-Source /30ml/ vitamin c serum
Item Q&A
  • Question : Inquiry for the item from jas****Oct 20, 2017

    Hi seller,

    This product had alachol? I thought is bad for skin?

    Answer : [Re] Inquiry for the item from jas****

    Hi there,

    Alcohol itself is not actually bad for skin. But depending on skin type, we recommend you not to use product with alcohol.
    If you are worried about products that have alcohol, please check [BY WISHTREND] C21.5 serum which excluded ingredients that can actually irritate skin.
    This is also a vitamin c product containing 21.5% vitamin c and is a improved version of Tiam serum :)

    http://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=430921686

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Which is better for pigmentation?Oct 17, 2017

    I am in my 50's, using C20 serum and 9-5 cream. What would you recommend if I want to target pigmentation more effectively?

    Answer : [Re] Which is better for pigmentation?

    Hi there,

    how about trying vitamin e cream to maximize the effect of the vitamin c?
    I recommend you to try [KLAIRS] Freshly Juiced vitamin e mask or [BY WISHTREND] Vitamin 75 maximzing cream :)
    >http://list.qoo10.sg/item/KLAIRS-FRESHLY-JUICED-VITAMIN-E-MASK-BRIGHTENING-SLEEPING-MASK/554124184
    >http://list.qoo10.sg/item/BY-WISHTREND-VITAMIN-75-MAXIMIZING-CREAM-50ML-FREE-15ML-MORE/505614456

    These cream and mask will help you maximize the effet of vitamin c and help pigmentation to be lightened faster.

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry for the item from l-c****Oct 02, 2017

  • Question : Inquiry for the item from jes****Sep 27, 2017

    Can I use the serum and cream for my pigmentation?

    Answer : [Re] Inquiry for the item from jes****

    Hi there,

    Yes. However, I am sorry to tell you that we do not have stocks for this product. Is is your first time using vitamin c?
    How about trying [BY WISHTREND] C21.5 serum and [by wishtrend] maximzing cream?
    They are perfect duo to remove pigmentation :)
    http://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=430921686

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Vit C SerumAug 03, 2017

    Can this apply to eye area? my eye area is very dry and start having wrinkles.

    Answer : [Re] Vit C Serum

    Hi there,

    If you are worried about wrinkles and dryness around eye, I highly recommend you to try this.
    [klairs] Midnight blue youth activating drop.
    This has peptide which is a material for anti-aging effect, it will improve overall health of skin and lightens and prevents wrinkles.
    We called this delay-againg.
    Please check this page out for more information.
    http://list.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=540320867

    Thank you
    BEST REGARDS,
    WISHTREND

+View all Notice, FAQ, Q&A >>
[KLAIRS] KLAIRS products FREE Samples  9 sachet miniature toner. 2 mask sheets shipping fee only
[KLAIRS] KLAIRS products FREE Samples 9 sachet miniature toner. 2 mask sheets shipping fee only
Item Q&A
  • Question : Inquiry for the item from yew****Oct 20, 2017

  • Question : Inquiry for the item from ann****Aug 23, 2017

  • Question : Inquiry for the item from bkv****Aug 23, 2017

    Is the travel kit includes the 30ml toner

    Answer : [Re] Inquiry for the item from bkv****

    Hi there,

    Yes. Also, if you $5 more, you can get another mini toner :)

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry for the item from apr****Aug 17, 2017

  • Question : Inquiry for the item from min****Aug 06, 2017

+View all Notice, FAQ, Q&A >>
[BY WISHTREND] Mandelic Acid 5% Skin Prep Water AHA Toner exfoliator 120ml +FREE GIFT
[BY WISHTREND] Mandelic Acid 5% Skin Prep Water AHA Toner exfoliator 120ml +FREE GIFT
Item Q&A
  • Question : Inquiry from cha****Oct 19, 2017

    Hi Wishtrend. My order arrived today and it DID NOT include the free gift (cotton pads) as mentioned on your page. I'm unhappy about this. Please rectify.

    Answer : [Re] Inquiry from cha****

    Hi there,

    I am sorry for the inconvenience.
    Is it correct that you did not check free gift?
    Our logistic team see the order slip and do packaging and if you did not check the free gift part, they will not pack the free gift together.
    I am sorry for this inconveniecne and hope your kind understanding.

    Thank you
    BEST REGARDS,
    WISHTREND

    Question : [Re] Inquiry from cha****

    Hi Wishtrend, your free gift at that point of time was 'Vitamin Sheet Mask' which was why I checked 'None' & assumed that the cotton pads would be included (as per what you listed in pictures and your product description.) There was no second option about a cotton pads.

    Answer : [Re] Inquiry from cha****

    Hi there,

    I think your order was processed when the change is being made.
    Do you have plan to order something near future?
    If do, we will send you two multi-fuction pad with the new order.
    I am really sorry for the confusion and hope your kind understanding.

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry for the item from Tyl****Sep 30, 2017

  • Question : Inquiry from lui****Sep 27, 2017

  • Question : Inquiry from her****Sep 06, 2017

  • Question : how to useAug 30, 2017

    Hi,

    May i know how use this item if i have Preparation Facial Toner, water gel, fresh vitamin drop, vit 75? And also if i want to add in Pore Zero Night Cream? For day and night. Thanks

    Answer : [Re] how to use

    And can you advice if i should get the rich moist foam cleansing or Rice Foam Cleansing if i have dry and sensitive skin? Thanks

    Question : [Re] how to use

    Hi there,

    To use mandelic acid, I recommend you to use it before using klairs toner. This is very mild AHA, so you can use it both day and night. (however, when using this in the morning, make sure you apply sunscreen)
    For the step would be,
    day
    toner- water gel or vitamin 75 cream
    night
    mandelic(with cotton pad) - toner- vitamin drop- vitamin cream or zero night cream.
    Also, if you have dry and sensitive skin, I recommend you to purchase foaming cleanser, since it is very mild and moisturizing :)

    Thank you
    BEST REGARDS,
    WISHTREND

    Answer : [Re] how to use

    Hi, sorry which foam cleansing? Rich moist or rice?

    Question : [Re] how to use

    What abt Klairs midnight blue youth activating drop if I add in? Will it be too much for the skin?

    So if using mandelic, I can still use the vitamin drop. Correct right?

    Answer : [Re] how to use

    Hi there,

    I meant klaris foaming cleanser.
    I think you can add blue drop since it is not very heavy texture for your skin. You should apply blue drop right after cleanser and before applying toner.
    For mandelic, yes, you can use it with vitamin drop!

    Thank you
    BEST REGARDS,
    WISHTREND

+View all Notice, FAQ, Q&A >>
[KLAIRS] Freshly Juiced Vitamin Drop / 5% of Pure Vitamin / Non-irritating / Transforming /
[KLAIRS] Freshly Juiced Vitamin Drop / 5% of Pure Vitamin / Non-irritating / Transforming /
Item Q&A
  • Question : Inquiry for the item from Lyn****Oct 18, 2017

    Hi what are the steps if you have vitamin drop and blue drop? Can use both at night?

    Answer : [Re] Inquiry for the item from Lyn****

    Hi there,

    They should be used only at night.
    and the step is toner(with cotton pad)- blue drop-vitamin drop :)

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry for the item from jod****Sep 20, 2017

    Can I apply on Eye area?

    Answer : [Re] Inquiry for the item from jod****

    Hi there,

    Yes. However, if you are worried about fine lines and dark circle, then I recommend you to try [klairs] midnight blue youth activating drop :)
    http://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=540320867
    They are good for reducing fine lines and dark circle around your eye and moouth area.

    Thank you
    BEST REGARDS,
    WISHTREND

    Question : [Re] Inquiry for the item from jod****

    I saw it.

    1) it said use as 1st step . So it's apply to face area and then toner, serum and moisturiser?

    2) can be used on Eye area and lips area too???

    3) what's the difference with this And another.
    2EA means ???

    Answer : [Re] Inquiry for the item from jod****

    Hi there,

    1) Yes, you should use it right after cleanser and before toner.
    2) Yes, actually we recommend you to use it on eye and lips since it is good for fine lines and dark circles :)
    3) 2EA means you will get two blue drops. If you purchase 2, you can get some more discounts.

    Thank you
    BEST REGARDS,
    WISHTREND

    Question : [Re] Inquiry for the item from jod****

    Hi , I have message the 3rd time on my shipment but no response.

    Please advice when will you ship out?

    Answer : [Re] Inquiry for the item from jod****

    Hi there,

    I am sorry for the late response.
    Due to korean holidaty, there is delay in shipping.
    We've started the delivery, so please wait some more.
    I am sorry and hope your kind understanding.

    Thank you
    BEST REGARDS,
    WISHTREND

    Question : [Re] Inquiry for the item from jod****

    Thanjs

    Answer : [Re] Inquiry for the item from jod****

    Hi there,

    Thank you for your kind understanding.
    If you have more questions, do not hestiate to contact us.

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry for the item from fra****Oct 05, 2017

  • Question : Inquiry for the item from Jia****Sep 24, 2017

  • Question : Vitamin C DropSep 21, 2017

+View all Notice, FAQ, Q&A >>
[BY WISHTREND] BY WISHTREND best products: C21.5 Serum/ Mandelic acid/ vitamin cream
[BY WISHTREND] BY WISHTREND best products: C21.5 Serum/ Mandelic acid/ vitamin cream
Item Q&A
  • Question : Matching with my skincareOct 18, 2017

    Dear Wishtrend, I just received my 21.5. As I still have quite a bit of my current skincare, I would like to find out if I can use them together with Vit C (as after watching your video, it seems Vit C needs careful pairing)

    Toner (100% Pure Rosewater with Glycerin): As this adjusts PH level, will it affect the efficiency of 21.5? Or cause any adverse reaction?
    Moisturizer: I am currently using Laneige Water Bank... do you have any experience in using Waterbank on top of 21.5?

    Answer : [Re] Matching with my skincare

    Hi there,

    Yes, I think you can use them. you need not to use aha/bha/retinol with vitamin c. Also, there is one product that I want to suggest is
    [by wishtrend] vitamin 75 maximizing cream.
    This cream is good at maximizing the effect of vitamin c, so it will boost the effect of it.
    Please check:
    http://list.qoo10.sg/item/BY-WISHTREND-VITAMIN-75-MAXIMIZING-CREAM-50ML-FREE-15ML-MORE/505614456?&sellerview=on

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Availability of C21 serumOct 15, 2017

    Hi, when will the C21serum be in stock again?

    Answer : [Re] Availability of C21 serum

    Hi there,

    this item will be on stock within this week :)
    I am sorry and hope your kind understanding.

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry related delivery from dil****Oct 06, 2017

    Hi, I ordered on 1oct and until now 6 oct, it still shows 'shipping requested'. Did u receive my order? Thanks

    Answer : [Re] Inquiry related delivery from dil****

    Hi there,

    I am sorry for the late response.
    Due to korean holiday, there is delay in shipping.
    We've started the delivery, so please wait some more.
    I am sorry and hope your kind understanding.

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry for the item from nor****Sep 30, 2017

  • Question : Inquiry for the item from joy****Sep 19, 2017

    The steps that I use are cosrx pimple pad, cosrx a solution ,towonsoong propolis ampoules, cosrx snail mucin Essence and cosrx emulsion lastly moisturiser. In which steps I can add my vitamin c 21.5

    Answer : [Re] Inquiry for the item from joy****

    Hi there,

    I recommend you to use vitamin c serum only at night :)
    So at night after cosrx a solution, you can use vitamin c serum and then ampoule.

    Thank you
    BEST REGARDS,
    WISHTREND
    BEST REGARDS,
    WISHTREND

    Question : [Re] Inquiry for the item from joy****

    So it is cosrx pimple pad, cosrx a solution , vitamin c, ampoules, Essence, cosrx emulsion lastly moisturiser right. Can I use the 23 yrs old badecasil cream before vitamin c?

    Answer : [Re] Inquiry for the item from joy****

    Hi there,

    I think you are using too much essence in one skin care step.
    I recommend you to use one toner-serum and moisturizer.
    On the day you are using vitamin c serum, you maybe add one more serum or essence and then moisturizer :)

    Thank you
    BEST REGARDS,
    WISHTREND

+View all Notice, FAQ, Q&A >>
[klairs] Rich Moist Foaming Cleanser / BUY 1 GET 1 FREE
[klairs] Rich Moist Foaming Cleanser / BUY 1 GET 1 FREE
Item Q&A
  • Question : Inquiry for the item from pau****Oct 17, 2017

    Paid for my item on 29 Sep and received only 1 piece instead of 2 pieces on 16 Oct even though the promotion stated as "buy 1 get 1 free". Appreciate your response to my earlier enquiry and send me the difference.

    Answer : [Re] Inquiry for the item from pau****

    Hi there,

    I am sorry for the inconvenience.
    I think there were some error in the logistcs team.
    We will send you one more foaming cleanser as soon as possible.
    I am sorry and hope your kind understanding.

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry for the item from ali****Oct 09, 2017

    Hi when will the stock for the 1 for 1 cleaners be available again pls reply back asap from jasmine tks

    Answer : [Re] Inquiry for the item from ali****

    Hi there,

    It is available now :)

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry for the item from toh****Oct 07, 2017

  • Question : Inquiry for the item from cal****Oct 05, 2017

    Expiry date?

    Answer : [Re] Inquiry for the item from cal****

    Hi there,

    the expiry date for this product is 2020.08.17 :)

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry for the item from mei****Oct 05, 2017

+View all Notice, FAQ, Q&A >>
[WISHTREND] Best Package / corset serum c21.5 serum klairs preparation toner soothing cream mask
[WISHTREND] Best Package / corset serum c21.5 serum klairs preparation toner soothing cream mask
Item Q&A
  • Question : Inquiry for the item from loh****Oct 16, 2017

    Is it possible to change pure vitamin C into the soothing serum ?

    Answer : [Re] Inquiry for the item from loh****

    Hi there,

    I am sorry for the inconvenience.
    From this page, you can purchase either pore care or brightening care.

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry for the item from fok****Mar 23, 2017

  • Question : Inquiry for the item from sha****Apr 11, 2017

    Any restock on pore care package?

    Answer : [Re] Inquiry for the item from sha****

    Hi there,

    Sorry for the late response.
    Due to lack of stock of pore corset serum, it is currently out of stock.
    Hope your kind understanding and we will put it on stock as soon as it is available.

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry for the item from lib****Apr 05, 2017

    Any restock for package one soon?

    Answer : [Re] Inquiry for the item from lib****

    Hi there,

    I am sorry that we do not have stock for kliars supple preparation toner. As soon as the stocks are in, we will make it available.
    Sorry for the inconvenience and hope your kind understanding,

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry for the item from fok****Mar 22, 2017

    Hi
    May I know can we use corset serum twice a day ? That is - in the morning and at night after toner? I have combination and dry skin. Thank you.

    Answer : [Re] Inquiry for the item from fok****

    Hi there,

    Yes. you can use corset twice a day.
    If you feel dry, you can apply extra moisturizer to hydrate your skin.

    Thank you
    BEST REGARDS,
    WISHTREND

+View all Notice, FAQ, Q&A >>
[BY WISHTREND] Pure Vitamin C21.5 Advanced Serum / FREE Vitamin C mask sheets
[BY WISHTREND] Pure Vitamin C21.5 Advanced Serum / FREE Vitamin C mask sheets
Item Q&A
  • Question : Inquiry for the item from jes****Oct 16, 2017

    Can I use the serum and the moisture as my daily skincare alone or I have to use other products before I using this product?

    Answer : [Re] Inquiry for the item from jes****

    Hi there,

    For basic skin care, we recommend you to use cleanser-toner-serum-moisturizer(cream) :)

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry for the item from hey****Oct 15, 2017

    When will your stock of c21 .5 be available again?

    Answer : [Re] Inquiry for the item from hey****

    Hi there,

    this item will be on stock within this week :)
    I am sorry and hope your kind understanding.

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry for the item from jes****Oct 07, 2017

    jesslyn cheong
    Hi seller,
    Can I use for my night routine ; toner , pure vitamin c 21.5 advance serum and calming cream?

    Answer : [Re] Inquiry for the item from jes****

    Hi there,

    Yes. you can use them.
    Yet one more suggestion, I recommend you to add a moistuirzer after C21.5 serum :)

    Thank you
    BEST REGARDS,
    WISHTREND

    Question : [Re] Inquiry for the item from jes****

    Hi Seller,

    I thought the blue calming cream is moisturiser?

    Answer : [Re] Inquiry for the item from jes****

    Hi there,

    Blue cream is more of a calming cream.
    It is best if you mix blue cream with a moisturizer :)

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry for the item from Sho****Oct 09, 2017

    I ordered my item on Oct 3 and is still 'shipping requested'. May I know when will you ship out my item? Thanks.

    Answer : [Re] Inquiry for the item from Sho****

    Hi there,

    I am sorry for the late response.
    Due to korean holiday, there is delay in shipping.
    We've started the delivery, so please wait some more.
    I am sorry and hope your kind understanding.

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry related delivery from dil****Oct 06, 2017

    Hi, I ordered my item on 1oct and until now 6 Oct, it still shows 'shipping requested'. Did you receive my order? Thanks

    Answer : [Re] Inquiry related delivery from dil****

    Hi there,

    I am sorry for the late response.
    Due to korean holiday, there is delay in shipping.
    We've started the delivery, so please wait some more.
    I am sorry and hope your kind understanding.

    Thank you
    BEST REGARDS,
    WISHTREND

+View all Notice, FAQ, Q&A >>
[SKINMISO] SKINMISO Products: pore corset serum/ pore zero night cream/ nose pack/ perfect pore care
[SKINMISO] SKINMISO Products: pore corset serum/ pore zero night cream/ nose pack/ perfect pore care
Item Q&A
  • Question : ShippingOct 16, 2017

  • Question : Cart no 113648199Oct 09, 2017

    Hi wishtrend

    Can i check when will my order ship out?

    Thank you

    Answer : [Re] Cart no 113648199

    Hi there,

    I am sorry for the late response.
    Due to korean holiday, there is delay in shipping.
    We've started the delivery, so please wait some more.
    I am sorry and hope your kind understanding.

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry related delivery from tcy****Oct 08, 2017

    Hi. Do u have ready stock in sg. I need it for my gf birthday on thursday. So i hope u could delivery by wed. Is it possible?

    Answer : [Re] Inquiry related delivery from tcy****

    Hi there,

    I am sorry for the late response.
    Due to korean holiday, there is delay in shipping.
    We've started the delivery, so please wait some more.
    I am sorry and hope your kind understanding.

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : night cream?Aug 24, 2017

    hi seller i have very very huge pores and SUPER OILY SKIN, does the night cream helps? and how do i use it? wash face, toner, the pore serum then this night cream and sleep? :)

    Answer : [Re] night cream?

    Hi there,

    Yes, this night cream helps you to minimize pores and also controls sebum.
    And the steps you told me is perfect!
    Hope you enjoy!

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Cruelty free / Animal testingAug 12, 2017

    Hi,

    Is skinmiso cruelty free?

    Answer : [Re] Cruelty free / Animal testing

    Hi there,

    Yes. It is cruelty free brand :)

    Thank you
    BEST REGARDS,
    WISHTREND

    Question : [Re] Cruelty free / Animal testing

    Its great to know. Thanks!

    Answer : [Re] Cruelty free / Animal testing

    Hi there,

    I am glad you liked it :)
    If you have more questions, do not hestiate to contact us.

    Thank you
    BEST REGARDS,
    WISHTREND

+View all Notice, FAQ, Q&A >>
ZYMOGEN / Ferment Houttuynia Cordata Extract Serum + Centella Ferment Cream /
ZYMOGEN / Ferment Houttuynia Cordata Extract Serum + Centella Ferment Cream /
Item Q&A
  • Question : Inquiry for the item from mys****Oct 16, 2017

    Hi there, I have acne red marks. Would you recommend using the ferment cream for my skin trouble?

    Do majority of the customers receive positive feedback about this acne range?

    Thank you for your time :)

    Answer : [Re] Inquiry for the item from mys****

    Hi there,

    Yes. this product is famous for acne skin.
    Actually, it got famous after a famous youtuber who are concerned with acne used it :)

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : itemSep 15, 2017

    HI,

    Do you use this serum before or after Supple Preparation Facial Toner?
    And for the cream is before or after vitamin drop, maximizing 75 cream?
    Thanks

    Answer : [Re] item

    Hi there,

    Yes, you use this serum after klairs toner. For the cream, you should use it after vitamin c drop. For maximizing cream. since they are both cream, I recommend you to alternate them like use maximizing in the morning and zymogen cream at night :)

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Product QueryAug 07, 2017

  • Question : Inquiry for the item from blu****Jun 24, 2017

    Hi, I'm currently using C21.5 vitamin C serum after toner and was wondering if using this Zymogen serum after the vitamin C serum will it be too harsh? As I know that this contains S.acid as I'm afraid that putting too mucu actives product on my face will cause breakout :(

    Answer : [Re] Inquiry for the item from blu****

    Hello.
    Thanks for your message.

    Generally, some strong products are not recommended to use them together. However, it's different by the amount which is mixed in the products.
    Because the results can be different by individual, so we can not gurantee it. We think it doesn't matter. But, if you think you're sensitive skin, we recommend to avoid to use them together.
    Or, you can use zymogen serum in the morning, and use 21.5 serum at the night.
    But, please kindly be noted that all skin care routine should be adjusted by results of your skin.

    Thanks

  • Question : Inquiry for the item from ser****May 18, 2017

    Hi, is it safe to use the serum if I'm receiving acid peel monthly?

    Answer : [Re] Inquiry for the item from ser****

    Hi there,

    To tell you, this is a product for acne prone skin type.
    However, if you are doing acne peeling monthly, your skin might be sensitive. So, I recommend you to try kliars toner/ soothing cream / klairs blue calming cream to calm and soothe your skin after peeling treatment.

    Leave URL
    http://list.qoo10.sg/item/KLAIRS-PURE-AND-DEEP-MOSITURIZING-SOOTHING-HYDRATING-RICH-MOIST/411899655?&sellerview=on

    Thank you
    BEST REGARDS,
    WISHTREND

    Question : [Re] Inquiry for the item from ser****

    Thanks for the advice. However I do have acne prone skin. I'm receiving chemical peel to reduce scare appearances. However I'm still suffering from acne break outs occasionally and I'm wondering if I can use this serum for that purpose while still going for my chemical peel. Thank you!

    Answer : [Re] Inquiry for the item from ser****

    Or would this serum be too harsh on the skin?

    Question : [Re] Inquiry for the item from ser****

    Hi there,

    nope. this product is made to help reduce ance, so you can use them. :)

    Thank you
    BEST REGARDS,
    WISHTREND

+View all Notice, FAQ, Q&A >>
[KLAIRS] ★New★ Creamy And Natural Fit Concealer / Perfect Coverage without irritation
[KLAIRS] ★New★ Creamy And Natural Fit Concealer / Perfect Coverage without irritation
Item Q&A
  • Question : concealer color is okay for very fair skinOct 13, 2017

    hi, is the concealer color is okay for very fair skin? i hope to conceal my dark circle but i like brightening color undereye. i know the concealer only has one shade. does it work with fair skin? thanks!!!

    Answer : [Re] concealer color is okay for very fair skin

    Hi there,

    Yes. I can be used on fair skin :)
    We recommend korean skin N. 21~N. 23 to use it :)

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Klairs Illuminating Supple Blemish CreamFeb 13, 2016

    Hi, will you be restocking the Klairs Illuminating Supple Blemish Cream SPF 40 PA++?

    Answer : [Re] Klairs Illuminating Supple Blemish Cream

    Dear Customer
    Thank you for your question,

    We've checked the product restock schedule from the manufacturer, and the product will be restock in 1~ 2days.
    So we've input the product quantity (but the product will take 1~3 working days Sending time)

    Please kindly understand this situation.

    BEST REGARDS
    WISH TREND Team

[KLAIRS] Supple Preparation Facial Toner/FREE cotton pad/ moisturizing toner
[KLAIRS] Supple Preparation Facial Toner/FREE cotton pad/ moisturizing toner
Item Q&A
  • Question : Inquiry related delivery from ste****Oct 11, 2017

    Hi, I've ordered a few products for you guys after 28 sep and I'm aware of the holidays but is it possible to let me know when is my shipping scheduled? As it is still under shipping requested, please advice. Thanks.

    Answer : [Re] Inquiry related delivery from ste****

    Hi there,

    I am sorry for the late response.
    Due to korean holiday, there is delay in shipping.
    We've started the delivery, so please wait some more and we will update the tracking number as soon as possible.
    I am sorry and hope your kind understanding.

    Thank you
    BEST REGARDS,
    WISHTREND

    170131_thumbnail_beautylab_toner

  • Question : Inquiry for the item from tea****Oct 03, 2017

    I've placed an order since 1st Oct and my items are still on pending. I need them urgently. Order numbers are 230773835 and 230773836

    Answer : [Re] Inquiry for the item from tea****

    It's been a week and my items are still on pending. No replies at all???

    Question : [Re] Inquiry for the item from tea****

    Hi there,

    I am sorry for the late response.
    Due to korean holiday, there is delay in shipping.
    We've started the delivery, so please wait some more.
    I am sorry and hope your kind understanding.

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry related delivery from pea****Oct 10, 2017

  • Question : Inquiry related delivery from pea****Oct 09, 2017

    Hi
    I would like to know when all my items will be delivered. I ordered on 25 Sep’17 and I have enquired 3x on my order and have not received a reply.

    Answer : [Re] Inquiry related delivery from pea****

    Hi there,

    I am sorry for the late response.
    Due to korean holiday, there is delay in shipping.
    We've shipped your item so the tracking number will be ready soon.
    I am sorry and hope your kind understanding.

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry related delivery from bay****Oct 07, 2017

    Hi, may I know the shipment of my products (2 products)? When can I receive them? Thanks.

    Answer : [Re] Inquiry related delivery from bay****

    It has been a week.. and I opted for express delivery and paid that $3.50 for the service.. and yet the products are not here yet.

    Question : [Re] Inquiry related delivery from bay****

    Hi there,

    I am sorry for the late response.
    Due to korean holiday, there is delay in shipping.
    We've started the delivery, so please wait some more.
    I am sorry and hope your kind understanding.

    Thank you
    BEST REGARDS,
    WISHTREND

+View all Notice, FAQ, Q&A >>
(SET) [KLAIRS] Freshly Juiced Vitamin Drop +[SKINMISO] Pore corset serum/ pore and brightening care
(SET) [KLAIRS] Freshly Juiced Vitamin Drop +[SKINMISO] Pore corset serum/ pore and brightening care
Item Q&A
  • Question : 关于运送jol****会员的咨询。Oct 07, 2017

  • Question : StepsAug 30, 2017

    Please advice how to add the pore corset serum and the vitamin C drop to the skincare routine. I have combination skin but dehydrated outer layer with enlarged pores.

    Answer : [Re] Steps

    Hi there,

    You can use them separately or toghether.
    Separate usage
    For day time, after cleansing and preparing the skin with toner, apply about two drops of the Pore Corset Serum onto areas where prominent pores are of concern (nose, forehead, cheeks, etc.) and allow to fully absorb.
    For night, after cleansing and preparing the skin with toner, apply about 3-4 drops of the Klairs Vitamin Drop to the whole face and massage into the skin to help it absorb.

    To use them togehter: (night only due to vtimain drop)
    Step 1. After cleansing, apply toner to even out the texture of the skin
    Step 2. Apply about 1-2 drops of the Pore Corset Serum onto areas where prominent pores are of concern (nose, forehead, cheeks, etc.) and massage to help absorption
    Step 3. Apply 3-4 drops of the Klairs Vitamin Drop serum to the whole face and massage into the skin
    Step 4. Finish with the Soothing Cream.

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry for the item from her****Jul 27, 2017

    The price $52 is for the pore corset + vitamin drop?

    Answer : [Re] Inquiry for the item from her****

    Hi there,

    Yes. you can purchase them at $52 :)
    Great discount, so do not miss it!

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : The differenceJul 16, 2017

  • Question : Inquiry for the item from xin****Jun 25, 2017

    Hello, can I use the product if I am pregnant?

    Answer : [Re] Inquiry for the item from xin****

    Hello.
    Thanks for your message.

    We appreciate for your interests.
    However, this is regards to safety, we kindly recommend to ask a doctor. You can see ingredient list of this product, so you can ask the doctor about that.

    Thanks

+View all Notice, FAQ, Q&A >>
[C20 (TIAM)] My signature C-Source / C20 Serum/ 30ml/ vitamin c serum
[C20 (TIAM)] My signature C-Source / C20 Serum/ 30ml/ vitamin c serum
Item Q&A
  • Question : shippingOct 09, 2017

  • Question : Restock C20?Oct 05, 2017

    Hi When are you restocking C20 serum?

    Answer : [Re] Restock C20?

    Hi there,

    Yes. we will restock the item.
    But I am not sure of the exact date.
    We will make it available as soon as the stocks are ready.

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : 关于商品xia****会员的咨询。Sep 28, 2017

    may i know it still can use after turning darker color?

    Answer : [Re] 关于商品xia****会员的咨询。

    Hi there,

    If the color of the serum is yellowish, you can still use it.
    However if the serum is bright orange, then I recommend you to get a new serum since the effect of it is lessened :)

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry for the item from jes****Sep 27, 2017

    I have pigmentation on my face .... the victim c serum and the cream ... can the products lighten my pigmentation?

    Answer : [Re] Inquiry for the item from jes****

    Hi there,

    Yes. However, I am sorry to tell you that we do not have stocks for this product. Is is your first time using vitamin c?
    How about trying [BY WISHTREND] C21.5 serum and [by wishtrend] maximzing cream?
    They are perfect duo to remove pigmentation :)
    http://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=430921686

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry for the item from rea****Aug 07, 2017

    Can I have the ingredient list?

    Answer : [Re] Inquiry for the item from rea****

    Hi there,

    Here are the list of ingredients and I've added them on the product page.
    Ingredients:
    Water, Ascorbic Acid, Alcohol, Sodium Lactate, Butylene Glycol, Glucose, PEG-60 Hydrogenated Castor Oil, 1,2-Hexanediol, Phenoxyethanol, Sodium Hyaluronate, Bis-PEG-18 Methyl Ether Dimethyl Silane, Xanthan Gum, Diethoxyethyl Succinate, Ammonium Acryloyldimethyltaurate/VP Copolymer, Carthamus Tinctorius (Safflower) Flower Extract, Citrus Aurantium Dulcis (Orange) Peel Oil, Glycerin, Zinc PCA, Panthenol, Niacinamide, t-Butyl Alcohol, Camellia Sinensis Leaf Extract, Beta-Glucan, Tocopheryl Acetate, Lecithin, Caprylic/Capric Triglyceride, Ubiquinone, Diisopropyl Adipate

    Thank you
    BEST REGARDS,
    WISHTREND

+View all Notice, FAQ, Q&A >>
[KLAIRS] Midnight Blue Youth Activating Drop /  anti-wrinkle / new product/ delay aging/ 20ml
[KLAIRS] Midnight Blue Youth Activating Drop / anti-wrinkle / new product/ delay aging/ 20ml
Item Q&A
  • Question : EnquirySep 19, 2017

    Hi Seller,

    May i check with you, can Midnight Blue Drop & Blue calming cream to be use everyday at night?
    Do i use the toner 1st or Midnight blue drop?
    Please kindly advise?
    Thank you.

    Answer : [Re] Enquiry

    Hi there,

    Yes. you can use them everyday.
    Also, you should use blue drop first and then toner-serum-moisturizer :)

    Thank you
    BEST REGARDS,
    WISHTREND

    Question : [Re] Enquiry

    Hi Seller,
    Thanks for your prompt reply,I got another enquiry i want to purchase the Skinmiso Pore corset serum but can it be use together?
    Will you be able to help me ?

    Answer : [Re] Enquiry

    Hi there,

    Yes. If you are concern about pores, then skinmiso pore corset serum will definitely help you.

    Thank you
    BEST REGARDS,
    WISHTREND

    Question : [Re] Enquiry

    Hi seller,
    So I can use at night for the midnight blue drop, toner, skinmiso pore corset serum& blue calming cream?
    How about day routine ? Will you able to tell me what should I buy ?

    Answer : [Re] Enquiry

    Hi there,

    For day, I recommend you to use klairs toner-klairs soothing serum and soothing cream :)
    In the morning it is very important to hydrate your skin. By just giving enough moisture to your skin will make your skin glow and make your make up perfectly done :)

    Thank you
    BEST REGARDS,
    WISHTREND

    Question : [Re] Enquiry

    Hi seller,
    So I can use at night for the midnight blue drop, toner, skinmiso pore corset serum& blue calming cream?

    Answer : [Re] Enquiry

    Hi there,

    Yes, you are right. Just to remember, for toner and pore corset seurm, you can use them in the morning too. However, blue drop and calming cream should be used at night only.

    Thank you
    BEST REGARDS,
    WISHTREND

    Question : [Re] Enquiry

    Hi Seller,
    Thank you so much... Really appreaciated.. :)

    Answer : [Re] Enquiry

    Hi there,

    No problem :)
    If you have more questions, do not hesitate to contact us.

    Thank you
    BEST REGARDS,
    WISHTREND

    Question : [Re] Enquiry

    Hi seller,
    Is me again!!Sorry to disturb you again,I have bought all the item which you mentioned earlier on but I got 1 more enquiry ,
    Can I use for my night routine ; toner , pure vitamin c 21.5 advance serum and calming cream?

    Answer : [Re] Enquiry

    Hi there,

    Yes. you can use it :)
    One more tip is, if you feel dryness, I recommend you to add moisturizer after C21.5 serum :) and that would be perfect!

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry for the item from sak****Sep 22, 2017

    Can this be used during the day as well?

    Answer : [Re] Inquiry for the item from sak****

    Hi there,

    Since it helps skin regeneration, we recommend you to use it only at night :)

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry for the item from sli****Sep 05, 2017

    Hi, I'm now using the angry skin for calming package as I have combination & sensitive skin. May I use this activating drop after toner and before the rich moist soothing serum with vitamin drop.

    Please also recommend a product that can minimise pore

    Answer : [Re] Inquiry for the item from sli****

    Hi there,

    I recommend you to use this blue drop right after cleansing face.
    After you apply this, you use toner and the rest of the skin care routine.

    Also, for the minimizing pores, I recommend you to use
    [skinmiso] pore corset serum :)
    http://list.qoo10.sg/item/SKINMISO-PORE-CORSET-SERUM-PORE-MINIMIZING-REAL-EFFECT-WISHTREND/414975172

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry for the item from mak****Jul 30, 2017

  • Question : Inquiry for the item from tea****Jul 30, 2017

    Hi, do I only use the blue drop at night?

    Answer : [Re] Inquiry for the item from tea****

    Hi there,

    Yes. you use blue drop only at night right after you wash your face :)

    Thank you
    BEST REGARDS,
    WISHTREND

    Question : [Re] Inquiry for the item from tea****

    Can it be apply around eye area?

    Answer : [Re] Inquiry for the item from tea****

    Hi there,

    Yes, of course. It will help your eye bags and dark circles and also wrinkles around your eyes.

    Thank you
    BEST REGARDS,
    WISHTREND

    Question : [Re] Inquiry for the item from tea****

    Alright! Thank you!

    Answer : [Re] Inquiry for the item from tea****

    Hi there,

    You're welcome :)

    Thank you
    BEST REGARDS,
    WISHTREND

+View all Notice, FAQ, Q&A >>
[KLAIRS] Angry Skin Calming Package/ klairs toner vitamin drop serum cream blue cream blue sample 5
[KLAIRS] Angry Skin Calming Package/ klairs toner vitamin drop serum cream blue cream blue sample 5
Item Q&A
  • Question : Inquiry related delivery from yan****Oct 02, 2017

  • Question : Inquiry for the item from vyd****Oct 01, 2017

  • Question : Inquiry for the item from lie****Sep 04, 2017

  • Question : Inquiry for the item from blu****Sep 03, 2017

  • Question : Angry Skin Calming SetAug 31, 2017

    Title of this set says 10masks but different contents in the details.
    Why like that?
    I want the masks!!!

    Answer : [Re] Angry Skin Calming Set

    Hi there,

    I am sorry for the confusion.
    To tell you, we have changed free gift to blue cream sample sachet.
    We are giving out 5, and it is same with the half size of actual blue cream. I am sorry to give you confusion, and hope your kind understanding.

    Thank you
    BEST REGARDS,
    WISHTREND

+View all Notice, FAQ, Q&A >>
Vitamin C Bulk Set: Original Pure Vitamin TIAM Serum 5EA/ C21.5 5EA/ Klairs Vitamin drop 5ea
Vitamin C Bulk Set: Original Pure Vitamin TIAM Serum 5EA/ C21.5 5EA/ Klairs Vitamin drop 5ea
Item Q&A
  • Question : Inquiry for the item from mar****Sep 30, 2017

  • Question : Inquiry for the item from Gra****Jun 10, 2017

    Please restock the c20 serum soon with discount so I can buy in bulk hehe thank you :)

    Answer : [Re] Inquiry for the item from Gra****

    Hi there,

    The stocks are available now :)
    Hope you enjoy your shopping!

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Expiration dateFeb 24, 2017

    Hi. When is the expiration date?

    Answer : [Re] Expiration date

    Hi there,

    If you do not open the bottle and keep well, it might last upto a year, and when opened, we recommend you to use it before 6 months.
    Because this is vitamin c product, we recommend you to use it in short period of time for best effect :)

    Thank you
    BEST REGARDS,
    WISHTREND

Body Acne Care- 5 steps/body soap/ nutshell scrub/ klairs vitamin drop/zymogen mist/ all over lotion
Body Acne Care- 5 steps/body soap/ nutshell scrub/ klairs vitamin drop/zymogen mist/ all over lotion
Item Q&A
  • Question : Free ShippingSep 30, 2017

  • Question : Inquiry for the item from eve****Jul 15, 2017

  • Question : Basic SetMay 27, 2017

    Hi, I'm interested in getting the basic set. May i know what's the size of the scrub and lotion? Thanks

    Answer : [Re] Basic Set

    Hi there,

    Sorry for the late response.
    The size of [jungle botanics] body glow nutshell scrub is 250ml.
    and for [KLAIRS] All-over lotion is 250ml.
    Hope you enjoy the products!

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : MistApr 14, 2017

    Do you sell the mist on its own?

    Answer : [Re] Mist

    Hi there,

    Yes. We do sell [zymogen] mist only.
    You can purchase it from here.
    http://list.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=443508575


    Thank you
    BEST REGARDS,
    WISHTREND

[IM FROM] Real Honey Mask/ ginseng serum/ginseng mask/volcanic mask/vitamin tree water gelmask
[IM FROM] Real Honey Mask/ ginseng serum/ginseng mask/volcanic mask/vitamin tree water gelmask
Item Q&A
  • Question : Inquiry for the item from nur****Sep 28, 2017

    Hi! May I know if the vitamin tree gel is the renewed version? Thank you.

    Answer : [Re] Inquiry for the item from nur****

    Hi there,

    We are selling the most renewed version of I'M FROM products :)

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry for the item from mar****Sep 20, 2017

    May I check when will the stock be in for vitamin tree mask? Thanks

    Answer : [Re] Inquiry for the item from mar****

    Hi there,

    I am sorry for the inconvenience.
    The stocks are available now :)

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Silicon BrushAug 31, 2017

    Hi,

    Will the silicon brush be available if I buy Volcanic Mask?

    Answer : [Re] Silicon Brush

    Hi there,

    Yes. you can click the free gift and get silicon brush for free:)

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry for the item from She****Jul 01, 2017

    Hi excuse me
    The option with honey mask and cream, is the cream honey cream ?

    Answer : [Re] Inquiry for the item from She****

    Hello.
    thanks for your message.

    If you mean option C, yes. that's right.
    The cream in the option means honey cream.


    Thanks

  • Question : Honey maskMay 30, 2017

    i wish to know how often we can use this mask? can use everyday or only once a week?

    Answer : [Re] Honey mask

    Hi there,

    It is actually up to your skin condition.
    You can use it everyday, but your skin might be too nourished and have trouble on your skin, so try it twice a week first and alternate hydrating sheet masks on other days :)

    Thank you
    BEST REGARDS,
    WISHTREND

    Question : [Re] Honey mask

    thank you for your advice. i heard a lot of good review of this product.

    Answer : [Re] Honey mask

    Hi there,

    This is one of our best selling product.
    You won't regret buying it!
    If you have more questions, do not hesitate to contact us.

    Thank you
    BEST REGARDS,
    WISHTREND

+View all Notice, FAQ, Q&A >>
[KLAIRS] Freshly Juiced Vitamin E Mask brightening sleeping mask 90ml
[KLAIRS] Freshly Juiced Vitamin E Mask brightening sleeping mask 90ml
Item Q&A
  • Question : Inquiry for the item from bel****Sep 27, 2017

    hi. can I have ingredient list ?i have sensitive skin therefore I'm a bit particular with the ingredients

    Answer : [Re] Inquiry for the item from bel****

    Hi there,

    Here are the lists of ingredients;
    Water, Glycerin, Butylene Glycol, Tocopheryl Acetate, Niacinamide, Sodium Hyaluronate, Carrageenan, Gellan Gum, Betaine, Algin, Mannan, Ceramide NP, PEG-60 Hydrogenated Castor Oil, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Chlorphenesin, Arginine, Ethylhexylglycerin, Centella Asiatica Extract, Rubus Fruticosus (Blackberry) Fruit Extract, Salicornia Herbacea Extract, Phragmites Communis Extract, Adenosine, Lavandula Angustifolia (Lavender) Oil, Eucalyptus Globulus Leaf Oil, Pelargonium Graveolens Flower Oil, Citrus Limon (Lemon) Peel Oil, Citrus Aurantium Dulcis (Orange) Peel Oil, Cananga Odorata Flower Oil

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry for the item from apr****Sep 22, 2017

  • Question : Inquiry for the item from ong****Sep 25, 2017

    Dear seller, I have klairs youth activating drop, toner, freshly juiced drop, rich moist soothing serum, soothing cream, blue cream, and are using them in the above sequence. Can this vitamin E mask be used together with my routine as a sleeping mask? How often can this be used in a week?

    Answer : [Re] Inquiry for the item from ong****

    Hi there,

    Yes. you can use it. Actually klairs vitamin e mask is made to use it with vitamin drop :)
    Since it is sleeping mask, we recoomend you to use it 2~3 times a week.

    Thank you
    BEST REGARDS,
    WISHTREND

[KLAIRS] Deep Cleansing Package/ Deeply Cleansing whole face with out any skin damage. /
[KLAIRS] Deep Cleansing Package/ Deeply Cleansing whole face with out any skin damage. /
Item Q&A
  • Question : Inquiry for the item from mei****Sep 24, 2017

    Hi, I don't seem to be able to find only the charcoal soap. Do you sell it individually?

    Answer : [Re] Inquiry for the item from mei****

    Hi there,

    Yes, you can purchase only charcoal soap from here:
    http://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=419433293

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry for the item from gil****Aug 22, 2017

  • Question : [About Item] Related InquiriesFeb 15, 2017

    Hi my face is fine except t zone is easily oily with blackheads and large pores.. may I know what would be ur recommendation ?

    Answer : [Re] [About Item] Related Inquiries

    Hi there,

    You want me to recommend you cleansing or overall skin care products?
    If it is the cleansing, I recommend you to use klairs deep cleansing package. It is good for cleansing so it will help you remove blackhead and also cleanses pores.

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Sample Trial KitDec 13, 2016

    Hi I would like to find out if I could get the Klairs best trial kit if I order the Klairs Deep Cleansing Package please? Thank you!

    Answer : [Re] Sample Trial Kit

    Hi there,

    If you purchase product, we will send out 3 samples for you to try. If you want, you can purchase for Klairs' best trial kit. And it includes 3 samples and one mask sheet, so there is not much difference.
    If you still want to purchase the trial kit, send me message again.

    Thank you
    BEST REGARDS,
    WISH TREND

  • Question : RecommendationSep 27, 2016

    Hi WISHTREND,
    Could you recommend which products that is suitable for sensitive acne-prone skin?

    I’m looking for a cleanser that can help to get clearer skin. As now I had a sudden acne breakout (inflamed, swollen red type). My skin is mostly feeling dry, rough, and very sensitive (there will be some peeling / dry patches) every time I cleanse my face.

    As I saw there a few cleanser from your webpage like (not sure which is more suitable):-
    • COSRX, ph Good Morning Gel Cleanser
    • KLAIRS, Deep Cleansing Package
    • KLAIRS, Rich Moist Foaming Cleanser
    • SKINMISIO, Rice Foam Cleanser

    Thank you and hope to hear from you soon.

    Answer : [Re] Recommendation

    Hi, there.
    Thanks for your message.

    If you just find a cleanser, we think klairs foaming cleanser may be good. It has got good reviews from other customers. But, if you're interested in various cleansing products and tools like cotton, klairs deep cleansing package is helpful. As you could see, it contains various products, we think it may be better.
    Hope this could be helpful for your choice



    BEST regards
    WISH TREND Team

+View all Notice, FAQ, Q&A >>
KLAIRS bulk (-3%) SUPPLE PREPARATION FACIAL TONER 3EA 180ml + 2in 1 cotton pad (free gift)
KLAIRS bulk (-3%) SUPPLE PREPARATION FACIAL TONER 3EA 180ml + 2in 1 cotton pad (free gift)
Item Q&A
  • Question : Inquiry for the item from lee****Sep 15, 2017

    What's the expiry date for this batch of toner?

    Answer : [Re] Inquiry for the item from lee****

    Hi there,

    the expiry date of the toner is 2020.08.29 :)

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : [About Item] Related InquiriesDec 20, 2016

    Hi, how many boxes of free cotton pads for this order?

    Answer : [Re] [About Item] Related Inquiries

    Hi there,

    We will give you one box of 2 in 1 cotton pad.
    To avoid confusion, the name of the cotton pad is 2 in 1 cotton pad.
    So, if you purchase this, you will receive 3 toners with one cotton pad.
    I hope you enjoy our products!

    Thank you
    BEST REGARDS,
    WISH TREND

[SKINMISO] Rice Foam Cleanser 150 ml / Removing sebums and dead skins without any irritation
[SKINMISO] Rice Foam Cleanser 150 ml / Removing sebums and dead skins without any irritation
Item Q&A
  • Question : Inquiry for the item from heo****Sep 14, 2017

    Hi

    I realise there is shipping charges of $3.50 for this item. Until last week there is still no shipping charges incur. Why is there suddenly shipping charges incur for this?

    Answer : [Re] Inquiry for the item from heo****

    Hi there,

    I am sorry for the inconvenience.
    We are charging shipping fee for products purchased under $100.
    If you purchase more than $100, you can get it for free shipping.
    Also, currently, we are having 10% discount, so you can get lots of discounts!

    Thank you
    BEST REGARDS,
    WISHTREND

    Question : [Re] Inquiry for the item from heo****

    So in future the shipping charges will incur unless u buy above $100?

    Answer : [Re] Inquiry for the item from heo****

    Hi there,

    Actually yes. Normally, we charge shipping fee.
    However, if we are under promotion on certain products, we do not charge shipping fee for limited period of time :)

    Thank you
    BEST REGARDS,
    WISHTREND

    Question : [Re] Inquiry for the item from heo****

    Hope to see free shipping charges for this products again. Really want to buy and try as read many good reviews on this product.

    Answer : [Re] Inquiry for the item from heo****

    Hi there,

    This is product is one of the best item and currently receiving good reviews:)
    We are having 10% off on every order above $20, so do not miss this chance!

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry for the item from dap****May 08, 2017

    May I have the list of ingredients?

    Answer : [Re] Inquiry for the item from dap****

    Hi there,

    Here are the list of ingredients for skinmiso rice foam cleanser:
    Water, Myristic Acid, Butylene Glycol, Potassium Cocoyl Glycinate, Lauric Acid, Potassium Hydroxide, Stearic Acid, Cocamide DEA, Cocamidopropyl Betaine, Glycerin, PEG-6, Diglycerin, Glycol Stearate, Oryza Sativa (Rice) Bran Extract, Glyceryl Stearate, PEG-100 Stearate, Phenoxyethanol, Chlorphenesin, Fragrance, Carica Papaya (Papaya) Fruit Extract, Disodium EDTA, Allantoin, Hydroxyethylcellulose, Glycyrrhiza Glabra (Licorice) Root Extract, Camellia Sinensis Leaf Extract, Morus Alba Bark Extract, Phellinus Linteus Extract, Paeonia Albiflora Root Extract, Scutellaria Baicalensis Root Extract

    Thank you
    BEST REGARDS,
    WISHTREND

[KLAIRS] Rich Moist Soothing Cream / Moisture Soothing
[KLAIRS] Rich Moist Soothing Cream / Moisture Soothing
Item Q&A
  • Question : Inquiry for the item from hn.****Sep 12, 2017

    - My T-zone is slightly oily and I used to get itch on the forehead
    - My cheek will have red patch and itch occasionally.
    - The whole face will itch especially once a month.
    - After cleansing or by end of the day, I can see the skin is peeling especially on the red patch
    Please advise what type of skincare that suitable for me?

    Thanks

    Answer : [Re] Inquiry for the item from hn.****

    Hi there,

    I think you need calming and hydration.
    To tell you, face tend to get red and itchy, if it does not have moisture. So I recommend you to use
    morning> klairs suppe preparation toner- klairs soothing serum-klairs soothing cream.
    For night: klairs toner- klairs vitamin drop- klairs soothing serum-soothing cream+ blue cream on red spots.
    *Blue calming cream is good for calming redness.
    https://www.qoo10.sg/GMKT.INC/goods/goods.aspx?goodscode=411899655

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Step of SkincareMay 05, 2017

  • Question : Blue creamApr 02, 2016

    Dear seller,

    Will u be selling the blue cream soon?

    Answer : [Re] Blue cream

    Dear Customer,
    Sorry for late response,

    The KLAIRS Midnight Blue Calming Cream will be update to opened channel in today. (before the evening time).

    if you have any question, please don't hesitate to ask us.

    BEST REGARDS
    WISH TREND Team

JUNGLE BOTANICS / Forest Leaves Cooling Shampoo 250ml/ buy 1 +1
JUNGLE BOTANICS / Forest Leaves Cooling Shampoo 250ml/ buy 1 +1
Item Q&A
  • Question : Shop couponSep 05, 2017

  • Question : Inquiry about shampooSep 05, 2017

    Can I use this shampoo to clear my dandraft?

    Answer : [Re] Inquiry about shampoo

    Hi there,

    Yes. I think it will help because it has cooling effect.
    However, if you are looking for a anti-dandruff shampoo, I recommend you to buy shampoo that focuses on reducing dandruff.

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : [About Item] Related InquiriesFeb 23, 2017

    Why is it that I still have to top up $5 for the Cooling shampoo when I won it at the auction at $5?

    Answer : [Re] [About Item] Related Inquiries

    Hi there,

    Actually, the original price of this shampoo is $23.90+$5.
    However, since you won auction at $5, you just need to pay
    $5+$5. If you have more questions, do not hesitate to contact us.

    Thank you
    BEST REGARDS,
    WISHTREND

    Thank you
    BEST REGARDS,
    WISHTREND

    Question : [Re] [About Item] Related Inquiries

    Thanks for the clarification. Have made payment :)

    Answer : [Re] [About Item] Related Inquiries

    Hi there,

    Thank you for understanding,
    If you have more questions, do not hesitate to contact us.

    Thank you
    BEST REGARDS,
    WISHTREND

[KLAIRS] Moist Glow Kit/ KLAIRS/ IMFROM/Acne scar care/ moisturizer
[KLAIRS] Moist Glow Kit/ KLAIRS/ IMFROM/Acne scar care/ moisturizer
Item Q&A
  • Question : StorageAug 31, 2017

    Hi,

    I would like to know if do I have to keep Klairs Freshly Juiced Vitamin Drop in the fridge since is a vitamin c product like C21.5 Serum?
    Also, if there is any thing I have to take note when storing Klairs' products?

    Answer : [Re] Storage

    & also does the Vitamin Tree Water Gel comes with a spatula?

    Question : [Re] Storage

    Hi there,

    Yes, you can keep vitamin drop in the fridge.
    Also, you can store in the room for other klairs products.
    For vitamin water gel, spatula is included:)

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : DifferencesAug 19, 2017

    I have acne prone skin. I am currently using the toner, C21.5 advanced vitamin serum, vitamin 75 maximising cream, midnight blue cream. I would like to try other products as well, but there are simply too many with similar effect to choose from.
    1) What's the difference between the Kalirs vitamin C serum and the current C21.5, are they different and is it necessary to use both types?
    2) What's the difference between vitamin 75 and vitamin tree gel? Do I use both of them? Do I need Moist Rich series?
    3) Do you use the different ranges alternately or just one range will do?

    Answer : [Re] Differences

    Hi there,

    If you are acne prone skin, then I think your skin type is oily.
    Then I recommend you to use I'M FROM Vitamin tree water gel in the morning and maximizing cream at night.
    Since maxizmizing cream contain higer percentage of vitamin water and cream, I recommend you to use it at night. Also, watergel is gel texture, so it is good for oily skin type morning moisturizer :)
    For klairs vitamin drop and C21.5, if you are satisfied with using C21.5, then I think you can continue with it. Vitamin drop is more for sensitive skin :)
    One more product that I really like to recommend is our [by wishtrend] mandelic acid.
    This is aha exfolitor and if you are acne prone skin, it is really effective. check this out
    http://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=545971202

    Thank you
    BEST REGARDS,
    WISHTREND

    Question : [Re] Differences

    Hi, thanks for the advise and the recommendation. I have combination skin, dry outside, oily within. A little sensitive too. Will Rich Moist Series like the soothing serum and cream and Mask be suitable for me too, or I do not need anything else? If so, how do I alternate the different range of products? Thanks.

    Answer : [Re] Differences

    Hi there,

    All skin type, espcially dry and oily skin, need moisturizing. If you not have moisturizer then I highly recommend you to try klairs rich moist soothing line. Rich moist soothing line products are very mild, so it is good for sensitive skin type :)
    Recommeded step will be:
    day
    klairs toner-klairs soothing serum-klairs soothing cream+ maximizing cream

    night
    klaris toner- vitamin c serum- klairs soothing serum- maximizing cream+ klairs blue cream( on red spots and irritated spots)
    >If you are using klairs soothing mask, you use it before toner and continue step from toner.

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : Inquiry for the item from qui****Aug 14, 2017

    Hi WishTrend, may I ask if I'm From products are also like Klairs?

    Answer : [Re] Inquiry for the item from qui****

    Hi there,

    May I ask what do you mean by I'm from products are like KLAIRS?

    Thank you
    BEST REGARDS,
    WISHTREND

    Question : [Re] Inquiry for the item from qui****

    Oops, I meant to ask if I'm from is also animal cruelty-free like KLAIRS? :)

    Answer : [Re] Inquiry for the item from qui****

    Hi there,

    Yes. I'm from is also cruelty free brand :)

    Thank you
    BEST REGARDS,
    WISHTREND

[Confume] Argan Gold Treatment / Hair Treatment /  Argan Oil / Damaged Hair / WISHTREND
[Confume] Argan Gold Treatment / Hair Treatment / Argan Oil / Damaged Hair / WISHTREND
Item Q&A
  • Question : Inquiry for the item from yel****Aug 30, 2017

    Hi, is it all on 1+1+1 for all the 3 items? If i click C - do i get 3 numbers of argan treatment oils? How many ml? Thks.

    Answer : [Re] Inquiry for the item from yel****

    Hi there,

    I am sorry for the confusion.
    Since we are having 30% off promotion, we do not have 1+1 event now. It will be resume next week :)

    Thank you
    BEST REGARDS,
    WISHTREND

    Question : [Re] Inquiry for the item from yel****

    Ok noted, thank u wishtrend.

    Answer : [Re] Inquiry for the item from yel****

    Hi there,

    Thank you for your kind understanding.
    If you have more questions, do not hestiate to contact us.

    Thank you
    BEST REGARDS,
    WISHTREND

  • Question : PLEASE RESTOCK!! :)Jul 20, 2016

    Hi Wishtrend, really looking forward for the re-stocks!
    These are my favourite and only conditioner!! :)

    -Carol.

    Answer : [Re] PLEASE RESTOCK!! :)

    Dear Customer,
    Sorry for late response,

    We've check the product restock date, and it will be restock on tomorrow morning time, so we've updated the product queantity today. (if you order the product on today, it will be sent out on next monday, because of the global shipping service only pick the product up on morning time.)

    please kindly refer our information and enjoy your shopping.
    if you have more question, please don't hesitate to leave a message to us.

    BEST REGARDS
    WISH TREND Team

    Question : [Re] PLEASE RESTOCK!! :)

    Hi Wishtrend,

    Thanks for replying!
    Have placed order!

    Thanks again!
    Carol.

    Answer : [Re] PLEASE RESTOCK!! :)

    Thank you for your kind response,

    if you have any question, please don't hesitate to leave a message to us.

    BEST REGARDS
    WISH TREND Team

  • Question : enquiryJul 06, 2016

    Hi Hi!

    can i check, when your stock will be in? :)
    thanks!

    Answer : [Re] enquiry

    Dear Customer,
    Sorry for late response,

    The product keep to delayed for the restock date as manufacturers situation, we've requested detail date for it , but they will notice to us on next monday.
    we will respond again when we've got response from the manufacture on next monday.

    Sorry again for this inconvenience.

    BEST REGARDS
    WISH TREND Team

    Dear Customer,
    Sorry for late response,

    The product keep to delayed for the restock date as manufacturers situation, we've requested detail date for it , but they will notice to us on next monday.
    we will respond again when we've got response from the manufacture on next monday.

    Sorry again for this inconvenience.

    BEST REGARDS
    WISH TREND Team
    Dear Customer,
    Sorry for late response,

    We've checked the product restock plan from the manufacturer,
    but they informed the product will be restock in next week.
    (on July 20, 2016)

    If you have more qeustion, please don't hesitate to leave a message to us.

    BEST REGARDS
    WISH TREND Team

  • Question : Manufacturing or Expired DatesMar 29, 2016

    Hi,

    Pls advise.

    Thanks

    Answer : [Re] Manufacturing or Expired Dates

    Dear Customer,
    Thank you for your question,

    The product expiry date is March 17. 2019
    if you have more question, please don't heistate to ask us.

    BEST REGARDS
    WISH TREND Team

  • Question : Type of hairFeb 15, 2016

    If got oily hair can use?

    Answer : [Re] Type of hair

    Dear Customer,
    Thank you for your response,

    The product that you asked is for all hair type,
    so it is possible to use on your hair, but we don't recommend to use oil type product for the oily hair.

    if you have more question, please don't hesitate to ask us.

    BEST REGARDS
    WISH TREND Team

+View all Notice, FAQ, Q&A >>