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Item Question & Answer
SOLD 1 IN EVERY 15 SECS [KAFEN] Acid Hair Care Series♥Strengthen♥Smoothen♥Soften♥Shiny♥Moisture
SOLD 1 IN EVERY 15 SECS [KAFEN] Acid Hair Care Series♥Strengthen♥Smoothen♥Soften♥Shiny♥Moisture
Item Q&A
  • Question : Which type of shampoo should l choose?Jul 23, 2017

  • Question : KAFEN Rapid Recovery TreatmentJul 18, 2017

    Dear Seller,

    I am interested to purchase 800ml Kafen Rapid Recovery Treatment but Q10 show no stock. Please advice went will the stock arrive?

    Answer : [Re] KAFEN Rapid Recovery Treatment

    Hi Dear, stock should be in next Monday.

  • Question : ItemsMay 15, 2017

    Hi, may i know the ingredients for kafen acid hair balancing shampoo and rapid recovery treatment? Thanks.

    Answer : [Re] Items

    Hi dear, for the shampoo, the ingredients list is as followed:
    De-ionized Water,sodium Lauroyl Sarcosinate,sodium Lauroyl Glutamate, Coco-glucoside,cocamidopropyl Betaine,glycerin, Polyquaternium-10, Quaternium-80, Parfum,sodium Isostearoyl Lactylate, Sodium Lauroyl Hydrolyzed Silk, Carbomer, Hyaluronic Acid, Phenoxyethanol,behentrimonium Chloride,humulus Lupulus (hops) Extract, Melaleuca Alternifolia (tea Tree)extract, Citric Acid, Potassium Hydroxide.

    However, we do not have the ingredients list for the treatment. Waiting for supplier side's reply on this. Thank you.

EILEEN GRACE ✮ MA+ Flawless White Mandelic Acid Renewal Bundle Set ✮ BEST FOR OILY ACNE SKIN
EILEEN GRACE ✮ MA+ Flawless White Mandelic Acid Renewal Bundle Set ✮ BEST FOR OILY ACNE SKIN
Item Q&A
  • Question : Inquiry for the item from neo****Jul 23, 2017

  • Question : Inquiry for the item from ong****May 05, 2017

    I have just started using Ma+ series without the Essence and think my skin is already dry and tight. It is not itchy but feels rather uncomfortable. May I know if I can still apply EG 7 days whitening lotion or Almighty pearl lotion after Ma+ lotion to increase hydration?

    Answer : [Re] Inquiry for the item from ong****

    Hi Dear, the starting is common and peeling skin might be appear as the skin will be regenerating. Actually the introduction did mention on the effects. Please rest assure. You can use the 7 days whitening lotion. :)

  • Question : [About Item] Related InquiriesFeb 28, 2017

    I have very oily face, if buy this product and use will it help and cure oily face? Or is just for control?

    Answer : [Re] [About Item] Related Inquiries

    hi Dear, it will help to control oil and eventually it will control the break out while the skin will continuing to recover and heals. :)

  • Question : PromotionNov 06, 2016

    Hi will there be any promotion in near future?

    Answer : [Re] Promotion

    hi Dear, this is actually the promotion if buying with bundle and you can use the coupons to offset for more discounts. There will be promotion on single product for the MA+ essence next week. :)

  • Question : ItemsSep 27, 2016

    My skins turned very dry n peeling after use, should I stop using or continue??

    Answer : [Re] Items

    Hi Dear, Which products are you using? The entire MA+ series?

    Question : [Re] Items

    yes the entire ma+ series n I even apply super dry serum before the lotion!!!

    Answer : [Re] Items

    the MA+ serum will dry up your acne and renew and change skin. Thus the drying. We recommend that you have to stop using for 7 days after using it for 3 days before using it again.

+View all Notice, FAQ, Q&A >>
EILEEN GRACE ♥ FREE BOX MASK ♥ Dragon Blood Reborn Eye Gel 龙血素胶原眼部赋活金萃 ♥
EILEEN GRACE ♥ FREE BOX MASK ♥ Dragon Blood Reborn Eye Gel 龙血素胶原眼部赋活金萃 ♥
Item Q&A
  • Question : Inquiry for the item from Siy****Jul 22, 2017

  • Question : Inquiry for the item from coo****Jul 22, 2017

  • Question : Inquiry related delivery from cla****Jul 22, 2017

    Hi,

    Actually buying other items like cleasing wash & paying for the delivery at $1.50, could combine the delivery rather than pay $3.99 for delivery?

    Appreciate your advice.

    Thank you.

    Answer : [Re] Inquiry related delivery from cla****

    HI Dear, you can choose all same shipping method so that can enjoy free delivery or 1 time shipping fees. :)

  • Question : did not received the free giveJul 13, 2017

    Hi seller ,I already received my order no:221515098,but I only received 2 boxes eye gel ,no free masks ,please advise,thanks!

    Answer : [Re] did not received the free give

    Hi Dear, we will arrange delivery to you. Sorry for the inconvenience caused.

  • Question : 关于商品jin****会员的咨询。Jul 12, 2017

    Hi seller ,I already received my order,but I only received 2 boxes eye gel ,no free masks ,please advise,thanks!(my order number:221497844,221497845)

    Answer : [Re] 关于商品jin****会员的咨询。

    Hi Dear, sorry for the miss out as it was not connected to the inventory at that time. We will arrange a delivery to you by this week.

+View all Notice, FAQ, Q&A >>
[HEME]✮HEME Silk Second Skin Color Correction Cream✮8-IN-1✮Whitening✮Moisturizing✮Brightening✮
[HEME]✮HEME Silk Second Skin Color Correction Cream✮8-IN-1✮Whitening✮Moisturizing✮Brightening✮
Item Q&A
  • Question : Inquiry for the item from lyt****Jul 22, 2017

  • Question : [About Item] Related InquiriesFeb 21, 2017

    Hi, after using this on the face, do I still apply my bb cushion? Awaits your soonest reply. Thank you.

    Answer : [Re] [About Item] Related Inquiries

    Hi Dear, you do not need to apply bb cushion. You can apply loose powder if requires. :)

  • Question : Delivery for Cart no:107485073 (Dec 21, 2016) Order no:199255744,199255745, 199255747Dec 23, 2016

    Hi Seller,
    I've order 6 items but realized only 3 are sent to
    Qxpress. Please advise when will the other 3 be send
    out to me? I want to give to friends as Christmas gift.
    Thanks to refer below for the 3 outstanding items.

    Cart no:107485073 (Order on: Dec 21, 2016)
    Order no:199255744,199255745,199255747

    Answer : [Re] Delivery for Cart no:107485073 (Dec 21, 2016) Order no:199255744,199255745, 199255747

    Hi Dear, we are processing the remaining 3 orders and will send it out to you by today. Your order was sent out separately as we have outsourced the processing of order to 3rd party but there are some items that they didn't have it at their end. Our apologies for the inconvenience caused and thank you for your understanding.

    Question : [Re] Delivery for Cart no:107485073 (Dec 21, 2016) Order no:199255744,199255745, 199255747

    Thanks a lot for your prompt reply :)

    Answer : [Re] Delivery for Cart no:107485073 (Dec 21, 2016) Order no:199255744,199255745, 199255747

    It is our pleasure to be of service to you. Have a nice day!:)

    Question : [Re] Delivery for Cart no:107485073 (Dec 21, 2016) Order no:199255744,199255745, 199255747

    Hi Seller,
    I've just received the 3 items which you sent earlier. For order no:199255743, I've ordered the 1+1 Bundle
    Mandelic Acid Deep Cleansing Water but only received 1 bottle instead of 2 bottles. Please send me the
    missing 1 bottle. Thanks to reply.

    Answer : [Re] Delivery for Cart no:107485073 (Dec 21, 2016) Order no:199255744,199255745, 199255747

    Hi Dear, our apologies. We have outsourced the processing of orders to 3rd party and they missed out one cleansing bottle. We will get them to resend the missing bottle to you.

    Question : [Re] Delivery for Cart no:107485073 (Dec 21, 2016) Order no:199255744,199255745, 199255747

    Please advise will this 1 bottle be send together with the
    Outstanding 3 items via Qxpress?

    Answer : [Re] Delivery for Cart no:107485073 (Dec 21, 2016) Order no:199255744,199255745, 199255747

    Hi Dear, they will be sent separately. Your outstanding 3 orders have been sent out already. However, this cleansing water hasn't been processed by our 3rd party yet. We will get them to send it to you ASAP. Our apologies for the inconvenience caused and thank you for your understanding.

    Have a merry merry Christmas!:)

    Question : [Re] Delivery for Cart no:107485073 (Dec 21, 2016) Order no:199255744,199255745, 199255747

    Hi Seller,
    Thanks to advise the 1 bottle will be send via Qxpress or Normal mail?

    Answer : [Re] Delivery for Cart no:107485073 (Dec 21, 2016) Order no:199255744,199255745, 199255747

    Hi Dear, it will be sent via Qxpress. (:

    Question : [Re] Delivery for Cart no:107485073 (Dec 21, 2016) Order no:199255744,199255745, 199255747

    Thanks a lot. All items well received :)

    Answer : [Re] Delivery for Cart no:107485073 (Dec 21, 2016) Order no:199255744,199255745, 199255747

    Hi Dear, noted with thanks!
    Happy New Year!:)

EILEEN GRACE 女人我最大 AWARD ♥ Almighty Snail Repair Essence 蜗牛全能修护精华液 ♥ Anti-Wrinkle Repair Skin Cells
EILEEN GRACE 女人我最大 AWARD ♥ Almighty Snail Repair Essence 蜗牛全能修护精华液 ♥ Anti-Wrinkle Repair Skin Cells
Item Q&A
  • Question : Inquiry for the item from cla****Jul 22, 2017

    Hi,

    Would like to purchase but is indicated "sold out".

    Answer : [Re] Inquiry for the item from cla****

    Hi Dear, it will be restock next week. :)

  • Question : Inquiry for the item from lyl****Jul 15, 2017

    Hi may i know the expiry date? Tks.

    Answer : [Re] Inquiry for the item from lyl****

    Hi Dear, only Snail essence 2018 Sept and the rest 2019 onwards.

  • Question : [About Item] Related InquiriesMar 09, 2017

    I tried to use the 20% but it doesnt work. It keep asking me to go to the shop. Isnt this item from the seller shop "yuyu" already? Why cannot use the shop coupon?

    Answer : [Re] [About Item] Related Inquiries

    Hi Dear, please kindly print screen for us to assist you. Thank you!

    Question : [Re] [About Item] Related Inquiries

    Please see attached.

    I tried to apply then ask me go to the shop den can use. Then i find the item then cannot apply still.

    Answer : [Re] [About Item] Related Inquiries

    hi Dear, the items you are buying is it from our shop?

    Question : [Re] [About Item] Related Inquiries

    Of cos? I used the item page to talk to you right? It is the Eileen Grace almighty snail repair Essence! The item is stated on top right? Can u just send me the link for the use of coupon one? I dont know why so messy and confusing. In ur shop saw the coupon in the end cannot apply?

    Answer : [Re] [About Item] Related Inquiries

    Hi Dear, we have just tested and is able to use the 20% discount coupon from our shop. We are not sure the technical issue you might have faced and it would be advisable that you contact Qoo10 Support to assist you at (65-6500-4440) :)

  • Question : Ingredients ListNov 30, 2016

    Greetings,

    May I have the ingredients list of the Snail Essence and moisturiser please? :)

    Thank you.

    Answer : [Re] Ingredients List

    Hi Dear, attached is the ingredients list of EG Snail Essence. The ingredients list of the moisturizer will be sent in another message as it doesn't allow us to send 2 pics here.

  • Question : 1+1Oct 24, 2016

    When do you have 1+1 promotion again?

    Answer : [Re] 1+1

    Hi Dear, at the moment there's no 1-1 promotion plan. :)

+View all Notice, FAQ, Q&A >>
1+1Bundle [BEAUTYMAKER]✮Mandelic Acid Deep Cleansing Water✮女人我最大✮Eye Lip Face Makeup Remover✮OilFree
1+1Bundle [BEAUTYMAKER]✮Mandelic Acid Deep Cleansing Water✮女人我最大✮Eye Lip Face Makeup Remover✮OilFree
Item Q&A
  • Question : Inquiry for the item from Cla****Jul 22, 2017

    Hi seller, may I know is this old stock or new stock? When is the expiry date ?

    Answer : [Re] Inquiry for the item from Cla****

    Hi Dear, the expiry date is April 2018. We only left 11 bottles. While stock lasts. Fresh stock will be selling in at $19.90.

  • Question : [About Item] Related InquiriesFeb 13, 2017

    I only received 1 bottle. Please resend the other one.

    Answer : [Re] [About Item] Related Inquiries

    Hi Dear, our apologies. Our 3rd party missed out 1 bottle. We will get them to resend the missing bottle to you. Thank you.

  • Question : Purchased the 1+1 Bundle of Mandelic Acid Deep Cleansing Water , onlyreceived 1.Dec 16, 2016

    Hi, I just received your parcel minutes ago with my order (Ref: SGP94367823) for item above (i.e. 1+1 Bundle Mandelic Acid Deep Cleansing Water. I found that there is only 1 Cleansing Water inside the parcel where the other 1 has missed out. Please find attached the photo taken after I opened the parcel.

    Please revert for clarification. Thanks!

    Answer : [Re] Purchased the 1+1 Bundle of Mandelic Acid Deep Cleansing Water , onlyreceived 1.

    hi. Dear so sorry.we will resend you the item:)

  • Question : Expiry dateAug 19, 2016

    May i know the manufacture n expiry date? Tks.

    Answer : [Re] Expiry date

    Hi Dear, it expires in 2018 2 years after manufacturing date.

[Eileen Grace]  Black / Rose Jelly Mask Travel Pack 35ml♥Remove Dirt♥Wound Healing/Repair Dull Skin♥Moisturizing♥Whitening♥
[Eileen Grace] Black / Rose Jelly Mask Travel Pack 35ml♥Remove Dirt♥Wound Healing/Repair Dull Skin♥Moisturizing♥Whitening♥
Item Q&A
  • Question : Inquiry for the item from Cla****Jul 22, 2017

    Black jelly mask only left 2? When will you replenish ?

    Answer : [Re] Inquiry for the item from Cla****

    hi Dear, we left 8pcs. We have updated in our options. :)

  • Question : Black jelly maskMay 07, 2016

    Hi, can I know how often I shld use this? Thanks

    Answer : [Re] Black jelly mask

    Hi Dear, It depends on each individual. It is recommended to use twice a week. However, if you have more blackheads and whiteheads, you may use it three times a week, slightly more than the recommended.

Sexylook Deep Cleansing Moisturizing Bubble Clay Mask 黑曜石淨化保濕泡泡泥膜♥All Skin Type♥Deep Cleansing♥Purifying Pores♥Gentle Exfoliating♥Moisturizing♥Control/Clear Excess Oil♥Made in Taiwan
Sexylook Deep Cleansing Moisturizing Bubble Clay Mask 黑曜石淨化保濕泡泡泥膜♥All Skin Type♥Deep Cleansing♥Purifying Pores♥Gentle Exfoliating♥Moisturizing♥Control/Clear Excess Oil♥Made in Taiwan
Item Q&A
  • Question : Inquiry for the item from sur****Jul 22, 2017

    Does your bubble clay mask ingredients contain pig or other animals substances? Please reply honestly. Thank you.

    Answer : [Re] Inquiry for the item from sur****

    Hi Dear, we have checked there's no animal ingredients. Please rest assure. :)

  • Question : Ingredients listJan 19, 2016

    Hi can I have the full list of ingredients :) thanks

    Answer : [Re] Ingredients list


    Hi Dear, Our beauty consultant will get back to you soon thank you

  • Question : Shipping GroupOct 21, 2015

    Hi why bubble mask and Eileen grace perfume lotion are not under same shipping group? Can it be adjusted? Thanks.

    Answer : [Re] Shipping Group

    Hi Dear, Our sales consultant will get back to you soon thank you
    Hi Dear, please provide image for our investigation. We have gone through both the listings and the Qxpress shipping group are the same. All Eileen Grace products are not entitled to normal mail. :)

    Question : [Re] Shipping Group

    Hi please see attached file. QExpress selected for both items but shipping charges are double ($3.69x2). Also, there should be free QExpress for $40 purchase. Why shipping charge still $7.38?

    Answer : [Re] Shipping Group

    Hi Dear, Our sales consultant will get back to you soon thank you
    Hi Dear, we have looked into the listing shipping group and had resolved the issue. Please try again and the system should waive off the shipping fee. Thank you for shopping at YuYu! :)

[One Day Only] Bundle of 3 for 11.50 LADIES TEA 午茶夫人 14 FLAVORS | Healthy | Slimming | 100% Organic
[One Day Only] Bundle of 3 for 11.50 LADIES TEA 午茶夫人 14 FLAVORS | Healthy | Slimming | 100% Organic
Item Q&A
  • Question : Inquiry for the item from Ron****Jul 20, 2017

    Hi i oni receive 1 pck of tea instead of 3..

    Answer : [Re] Inquiry for the item from Ron****

    Hi dear, can i get your item order no please ? Thank you =)

    Question : [Re] Inquiry for the item from Ron****

    cart num 111948889. tks

    Answer : [Re] Inquiry for the item from Ron****

    I did send a pic to the qlive plattform..

    Question : [Re] Inquiry for the item from Ron****

    Hi dear,may i know which flovour you had received please? Thank you =)

    Answer : [Re] Inquiry for the item from Ron****

    Oni received the comfort tea. Thanks.

    Question : [Re] Inquiry for the item from Ron****

    Hi dear,sorry for the delay. Your ordered tea which have not been receive is out of stock. You may consider to change others available stocks tea with us right now.

    Toffee Black Tea
    Caramel Apple Black Tea
    Blueberry Fruit Tea
    Comfort Tea
    Oolong Tea
    Black Green Mix Tea
    Toffee Black Tea
    Caramel Apple Black Tea
    Peach Oolong Tea
    Raspberry Lime Fruit Tea
    Chamomile Citron Green Tea
    Jin Xuan Tea
    Rice Flavoured Oolong Tea
    Mi Xiang Oolong Tea

    We sincerely apologies for any inconvenient caused. Thank you for your understanding. =)

    Answer : [Re] Inquiry for the item from Ron****

    Caramel apple n blueberry. Tks

  • Question : Inquiry related delivery from oin****Jul 21, 2017

  • Question : Inquiry for the item from ang****Jul 21, 2017

    Hi , I ordered bundle of 3 Ladies Tea
    1) Peach Oolong Tea , 2) Chamomile Citron Green Tea and
    3) Raspberry Lime Tea ( Order No. 222519799 ) . But I only receive Peach Oolong Tea 1 pack ( see photo ) . Kindly please advise, thanks !

    Answer : [Re] Inquiry for the item from ang****

    Hi dear,sorry for the delay. Your ordered tea which have not been receive is out of stock. You may consider to change others available stocks tea with us right now.

    Toffee Black Tea
    Caramel Apple Black Tea
    Blueberry Fruit Tea
    Comfort Tea
    Oolong Tea
    Black Green Mix Tea
    Toffee Black Tea
    Caramel Apple Black Tea
    Peach Oolong Tea
    Raspberry Lime Fruit Tea
    Chamomile Citron Green Tea
    Jin Xuan Tea
    Rice Flavoured Oolong Tea
    Mi Xiang Oolong Tea

    We sincerely apologies for any inconvenient caused. Thank you for your understanding. =)

    Question : [Re] Inquiry for the item from ang****

    My chose-Chamomile Citron Green Tea and Raspberry Lime Fruit Tea . Thanks !

    Answer : [Re] Inquiry for the item from ang****

    I choose Chamomile Citron Green Tea and Raspberry Lime Fruit Tea . Thanks

    Question : [Re] Inquiry for the item from ang****

    Hi dear,sure! We will send out your item asap. Thank you =)

  • Question : Registered mailJul 18, 2017

    Hi seller,
    I have ordered 3 bundle of Fruit Tea.
    Can you send them to me by register Mail.
    Please let me know how much I need to pay and to which A/C
    Thank you

    Lee Choi Peng

    Answer : [Re] Registered mail

    Hi Dear,

    Please kindly pay $3.99 for registered mail shipping.

    Please bank in to the below:
    TO: YuYu Group
    Bank Acct (Singapore)
    OCBC Bank Current Acct: 641480710001

    OR

    TO: YuYu Group LLP
    DBS Current Acct: 003-939702-0

    Let us know once payment is done with your name and bank account number. Thank you!

    Question : [Re] Registered mail

    Hi seller
    I have just transfer $3.99 to YUYU Group LLP DBS





























    Hi seller,
    I have just transfer $3.99 to DBS current A/C no 003-939702-0
    Ref No MB2398492939B70







    current A/C no 003

    Answer : [Re] Registered mail

    Hi dear, payment received with thanks =)

  • Question : Oolong teaJul 19, 2017

    The packet Oolong tea is plain and normal one? I do not see a selection for Peach Oolong or Osmanthus Oolong for the packet ones.

    Answer : [Re] Oolong tea

    Hi dear,Onglong tea is the original flavour. Right now the peach Oolong and osmanthus Oolong is out of stock so you may not be able to view from the websites but we still have stock for the Peach Oolong can ones. Our tea taste good in cold as well. Thank you. =)

+View all Notice, FAQ, Q&A >>
100% Authentic ♥ heme Baby Q Transparent Puff ♥New Makeup Blender♥Silicon♥Anti-Bacteria♥Waterproof
100% Authentic ♥ heme Baby Q Transparent Puff ♥New Makeup Blender♥Silicon♥Anti-Bacteria♥Waterproof
Item Q&A
  • Question : Inquiry related delivery from che****Jul 21, 2017

    hi seller, i've got a problem. when i combine the items from the same shipping group over $40 but the shipping fee doesn't change to zero? Pls advise

    Answer : [Re] Inquiry related delivery from che****

    Hi dear,if the items you ordered is all from our Yuyu collection which exceeded $40 you should have get free shipping. Thank you for shopping with us! =)

  • Question : Inquiry for the item from Lin****Apr 02, 2017

    I can't purchase this item due to the selection part.

    Answer : [Re] Inquiry for the item from Lin****

    Hi Dear, you will have to make sure all the options are being selected. Even if you do not wish to add on any items, you will have to select "None" from the add on drop down menu. Thank you.

  • Question : Inquiry for the item from jas****Apr 02, 2017

    Hi ,
    I cannot click Add to Cart for this item.

    Answer : [Re] Inquiry for the item from jas****

    Hi Dear, you will have to make sure all the options are being selected. Even if you do not wish to add on any items, you will have to select "None" from the add on drop down menu. Thank you.

  • Question : Inquiry for the item from gaw****Apr 01, 2017

    I am unable to select any items.
    Is it out of stock?

    Answer : [Re] Inquiry for the item from gaw****

    Hi Dear, you should be able to purchase. Can you give it a try again? Thank you.

  • Question : Inquiry for the item from gaw****Apr 01, 2017

    I am unable to select any items.
    Is it out of stock?

    Answer : [Re] Inquiry for the item from gaw****

    Hi Dear, you should be able to purchase. Can you give it a try again? Thank you.

+View all Notice, FAQ, Q&A >>
[BEAUTYMAKER]✮All Foundations Series✮Best Cushion Foundation✮Liquid Foundations✮BB/CC Cream✮
[BEAUTYMAKER]✮All Foundations Series✮Best Cushion Foundation✮Liquid Foundations✮BB/CC Cream✮
Item Q&A
  • Question : Wrong Color DeliveredJul 21, 2017

    Hi there,

    I've recently placed an order for the matte cushion in the shade, Beige. However, I just received my item today and it came in the shade, Ivory.
    It is definitely too light for me and I would like for an exchange to be done. Furthermore, the security seal dropped off immediately after I opened the packaging. My order number is 221971423 and I hope to hear a response from you soon, thank you.

    Answer : [Re] Wrong Color Delivered

    Hi dear,sorry for the inconvenient caused. Can send us a photo of the item for our investigation purpose please ?
    Thank you for your understanding =)

  • Question : Caviar Elastic Perfect CushionJul 10, 2017

  • Question : Inquiry for the item from zhe****May 31, 2017

    Hi, what is the difference between Air essence cushion and cc soothing cushion?

    Answer : [Re] Inquiry for the item from zhe****

    Hi Dear, the Air Essence cushion got 2 tone colors and have essence for the skin care foundation. The CC Soothing cushion is CC foundation with the aim of soothing the skin blending it naturally and without causing skin irritation or sensitive to the skin.

MUST UP BREAST MASSAGE OIL 美胸精油✮BELLA OIL✮FIRM UP CHEST FOR PERFECT UPPER CURVE✮100% NATURAL
MUST UP BREAST MASSAGE OIL 美胸精油✮BELLA OIL✮FIRM UP CHEST FOR PERFECT UPPER CURVE✮100% NATURAL
Item Q&A
  • Question : Inquiry for the item from mic****Jul 20, 2017

    May I know the expire date ?

    Answer : [Re] Inquiry for the item from mic****

    Hi dear,you may refer to the product detail for the manufacturing date. Normally it will be stated there how long the product will be long lasting (usually 2 or 3 year depends of the item you had purchased) . Thank you. =)

  • Question : Inquiry for the item from jia****May 22, 2017

  • Question : Inquiry for the item from sno****Apr 20, 2017

    Expiry date?

    Answer : [Re] Inquiry for the item from sno****

    Hi Dear, it expires in 2018 Mar.

  • Question : YuyumonNov 08, 2016

    Hi seller
    How do i catch a yuyumon?

    Answer : [Re] Yuyumon

    Hi Dear, the YuYumon have to be catch in Qtalk or Qoo10 app. Then you have to find our seller shop to catch it.

    Question : [Re] Yuyumon

    Ok thk you

    Answer : [Re] Yuyumon

    You're welcome dear. Have a nice day! :)

  • Question : total price. ..?May 10, 2016

    Hi seller. .. I interested yr items. ... just like to check w u for both set day n night .... how much you charge. ..?

    Answer : [Re] total price. ..?

    Hi Dear, do you meant the bella massage oil and cream?

    Question : [Re] total price. ..?

    Ya

    Answer : [Re] total price. ..?

    hi Dear, it's $48.70 for the oil and cream. YOu can use our shop coupon to get more discounts. Thanks!

    Question : [Re] total price. ..?

    Ok thk

    Answer : [Re] total price. ..?

    You're welcome! :)

[BEAUTYMAKER]✮Mineral Finishing Powder 零負擔礦物蜜粉底✮Completed Sheer✮Absorbs Oil✮Evens out Complexion
[BEAUTYMAKER]✮Mineral Finishing Powder 零負擔礦物蜜粉底✮Completed Sheer✮Absorbs Oil✮Evens out Complexion
Item Q&A
  • Question : Beauty Maker mineral finishing powderJul 17, 2017

    HI seller can I know whether you have stock for mineral finishing powder in Healthy because I can't find it in
    Q10?

    Answer : [Re] Beauty Maker mineral finishing powder

    hi Dear, we got stocks. Please try again. :)

    Question : [Re] Beauty Maker mineral finishing powder

    HI seller I have ordered the product and I tried to track the shipping info but I can't do it how to track the shipping info?

    Answer : [Re] Beauty Maker mineral finishing powder

    Hi Dear, it' sent by Singpost Normal mail. Tracking is unavailable. Please check your letterbox. Thanks.

  • Question : Inquiry for the item from ser****Jul 16, 2017

    Hi seller I just received the beauty maker mineral power in Natural why the powder compare to my old one the Colour is so light do you have another darker tone? I saw you are selling at Zolora and you put down the Colour is Healty is it the same as natural?

    Answer : [Re] Inquiry for the item from ser****

    Hi Dear, thank you for purchasing with us. BeautyMaker Mineral Powder in Natural and Healthy is two different tones. There are 3 tones for this product; Bright, Natural and Healthy. Natural is the medium tone whereas healthy is the darkest. Hope this clarifies.

  • Question : REApr 13, 2017

    hi,seller may i know the expiry date for the mineral finishing powder

    Answer : [Re] RE

    Hi Dear, the expiry date is year 2018 onwards. :)

  • Question : Item colorNov 13, 2016

    Hi, this product has three colors in Taiwan - 白皙,自然,健康。
    What is the equivalent of 自然 - Ivory or Biege?

    Answer : [Re] Item color

    Hi Dear, Thank you for your interest. 自然 is beige.

[BEAUTYMAKER] Tranexamic Acid Whitening Pressed Powder SPF50**❤Sheer Flawless Matte Finish❤Smoothing
[BEAUTYMAKER] Tranexamic Acid Whitening Pressed Powder SPF50**❤Sheer Flawless Matte Finish❤Smoothing
Item Q&A
  • Question : Inquiry for the item from nat****Jul 18, 2017

    How can i buy refill only?

    Answer : [Re] Inquiry for the item from nat****

    Hi Dear, you can buy here https://www.beautymaker.com.sg/product/details/tranexamic-acid-whitening-pressed-powder-spf50-refill

  • Question : Inquiry for the item from tau****May 28, 2017

    Hi can j just order the refill from you without having to buy the case? Cos I already have the case.

    Answer : [Re] Inquiry for the item from tau****

    hi Dear, we do not sell the pressed powder separately at the moment. However we can sell to you at $23 with free delivery.

    Are you able to do bank transfer to us?

    Please bank in to the below:
    TO: YuYu Group
    Bank Acct (Singapore)
    OCBC Bank Current Acct: 641480710001

    OR

    TO: YuYu Group LLP
    DBS Current Acct: 003-939702-0

    Question : [Re] Inquiry for the item from tau****

    Hi if I buy 2 means $46? Which shade do you have for refill? Can I transfer via atm?

    Answer : [Re] Inquiry for the item from tau****

    Hi Dear, Yes, it will be $46 for 2 refills and you can transfer via ATM machine. We have it in bright, natural and pink. Please inform us after you have made a payment. Thank you.

    Question : [Re] Inquiry for the item from tau****

    Hi I have transferred $46 last night via dbs atm. Pls see attached. Kindly send me 1 bright and 1 natural thanks!

    Answer : [Re] Inquiry for the item from tau****

    Hi Dear, Thank you for purchasing with us. We have received your payment. Please advise mailing address and contact details for us to send your order.

    Question : [Re] Inquiry for the item from tau****

    Ok
    96272466
    25 tham soong avenue Singapore 597041

    Answer : [Re] Inquiry for the item from tau****

    hi Dear, thanks for the information. We will arrange delivery to you soon. Have a nice day. :)

  • Question : Inquiry for the item from sow****Jun 05, 2017

    Hi seller, May I know which colour is suitable for me? I have used the matte cushion in beige previously. Thanks!

    Answer : [Re] Inquiry for the item from sow****

    Hi Dear, Thank you for your interest. If you are using beige previously, we will recommend natural color for this powder. :)

    Question : [Re] Inquiry for the item from sow****

    Hi, noted thanks!!

    Answer : [Re] Inquiry for the item from sow****

    You're welcome dear. Have a nice day! :)

    Question : [Re] Inquiry for the item from sow****

    U too!

    Answer : [Re] Inquiry for the item from sow****

    Hi Dear, You're most welcome. It's our pleasure serving you. Do keep updated with us on FB at www.facebook.com/YuYuCollection. Have a nice day! :)

  • Question : ToneNov 19, 2016

    Which is darker, natural or medium pink?

    Answer : [Re] Tone

    Hi Dear, natural is darker than medium pink. :)

  • Question : LocationNov 15, 2016

    Hi, would like to know where r u located? Would like to go cuz I afraid tat i chose the wrong tone for my face. Thks

    Answer : [Re] Location

    Hi Dear,

    Please see below our office location. You can also purchase directly from our office. We currently accept Nets, Credit Card and Cash. :)

    Office Address:

    MIDVIEW BUILDING
    50 Bukit Batok Street 23 #07-11,
    Singapore 659578

    Operating Hours:

    Monday-Friday, 10.00am – 7.00pm
    Saturday, 10.00am - 3.00pm
    (Excluding Public Holiday)

    Please call at 87983737 if you need directions.

    Question : [Re] Location

    Hi, if currently I m using laniege cushion no.21 or iope no 23. Which tone would u recommend me for this powder? Thks

    Answer : [Re] Location

    Hi Dear, we recommend you ivory if you prefer fairer or natural if you want to look natural. :)

    Question : [Re] Location

    Sorry there is no ivory in the list. I m not fair with red veins below the cheek area so which tone do u recommend me. I use lanieige cushion 21 or iope 23 now. Will be ordering a few stuffs from u tomorrow. Pls advise. Thks.

    Answer : [Re] Location

    Opps sorry is bright color. You should get natural in this case. :)

+View all Notice, FAQ, Q&A >>
[1-FOR-1 DEAL] 大S 女人我最大 Invisible Silicone Bra♥Shaper Bra♥Push-Up Bra♥Nude Bra♥HIGH QUALITY♥
[1-FOR-1 DEAL] 大S 女人我最大 Invisible Silicone Bra♥Shaper Bra♥Push-Up Bra♥Nude Bra♥HIGH QUALITY♥
Item Q&A
  • Question : Inquiry for the item from mcw****Jul 17, 2017

  • Question : [Shipping] Related InquiriesFeb 13, 2017

    Hi where is the self collection location?

    Free gifts with two purchase?

    Answer : [Re] [Shipping] Related Inquiries

    Hi Dear, our apologies. We have outsourced the processing of orders to 3rd party and we do not have stocks for silicone bra with us. Our 3rd party will process your order within 2 days once you've made purchase. Thank you.

    Question : [Re] [Shipping] Related Inquiries

    Hi, what about the free gift?

    So it's ok to purchase despite outsourced?

    Thank you!

    Answer : [Re] [Shipping] Related Inquiries

    hi Dear, we are really sorry and we have edited the listing. The free gift event had already finished quite a while ago. :)

    Question : [Re] [Shipping] Related Inquiries

    Oh :'(

    Answer : [Re] [Shipping] Related Inquiries

    Thank you and have a nice day:)

    Question : [Re] [Shipping] Related Inquiries

    Hi, I almost proceed with my order when the items are out of stock. I need it by 12th march. Can I check when Size B will be restocked?

    Thanks.alot!

    Answer : [Re] [Shipping] Related Inquiries

    Hi Dear, our apologies. We will not be restocking them for the time being.

  • Question : Free items for every 2 boxes purchaseAug 10, 2016

    Hi, just bought 2C, 4D today. For the nubra, every 2 Boxes will get a free item, so 3 free items?
    Previously bought 18 nubra, but wasn't given any free item, so +9 free item?
    Total is 12 free items?

    Answer : [Re] Free items for every 2 boxes purchase

    Hi,note. your item is ready for collection:)

    Question : [Re] Free items for every 2 boxes purchase

    Wasn't given free gift as stated on web?

    Answer : [Re] Free items for every 2 boxes purchase

    hi can you call us tks.87983737

    Question : [Re] Free items for every 2 boxes purchase

    tried to call and whatsapp before collection, but no response. After collection, then realise free gift wasn't given. Please just reply here to let us know if the promotions is just written to attract more buyers to buy ?

    Answer : [Re] Free items for every 2 boxes purchase

    Hi Dear, the staff could have overlook. We will take note more in future. Thanks.

  • Question : Restock size b?Jul 27, 2016

    When restock size b?

    Answer : [Re] Restock size b?

    Hi Dear, our apologies but we will not be restocking Nude Bra.

  • Question : EnquiryDec 06, 2015

    Hi, just to confirm its waterproof n can wear for swimming?

    Answer : [Re] Enquiry


    Hi Dear, Our beauty consultant will get back to you soon thank you

    Hi Dear, it is waterproof but it is not advisable to use for swimming. :)

+View all Notice, FAQ, Q&A >>
1+1 DEAL ♥ KAFEN NEW 2017 Impressions Series / Bestseller Snail Restore Series Shampoo Treatment
1+1 DEAL ♥ KAFEN NEW 2017 Impressions Series / Bestseller Snail Restore Series Shampoo Treatment
Item Q&A
  • Question : Inquiry for the item from swe****Jul 17, 2017

    Dear seller, I purchased this using another account n received it very fast. But one of the pumps is damaged. Pls advise what u will do. Thank you!

    Answer : [Re] Inquiry for the item from swe****

    Hi dear,we feel sorry it. But we cannot be able to exchange or bare for the damage of product as we will ensure that our product is in well condition before ship out. Any circumference that happened once shipped out will be unpredictable. We seek for your understanding and patience. thank you. =)

  • Question : Inquiry for the item from swe****Jul 16, 2017

    Dear seller, I wan to buy the snail shampoo. Is it available? My order was auto cancelled twice!

    Answer : [Re] Inquiry for the item from swe****

    Hi Dear, yes it is available. Auto cancelled because of payment not made?

  • Question : Inquiry for the item from sha****Jul 13, 2017

  • Question : IngredientsJul 12, 2017

    Does the shampoo contain sulfate/SLS? Does the conditioner container silicon?dimethicone?

    Answer : [Re] Ingredients

    Hi Dear, no it's not contain silicon or dimethicone according to SGS report from Kafen.

  • Question : Inquiry for the item from jea****Jul 12, 2017

    Hi, when will the snail treatment will be in stock? I would like to get the snail shampoo and treatment but I don't see it in the selection.

    Answer : [Re] Inquiry for the item from jea****

    Hi Dear, stocks will be available next week. :)

+View all Notice, FAQ, Q&A >>
BEAUTYMAKER ✮ 24KGOLD ✮ Caviar Elastic Perfect Golden Cushion ✮ LUXURY CUSHION ✮ Lifting and Conceal
BEAUTYMAKER ✮ 24KGOLD ✮ Caviar Elastic Perfect Golden Cushion ✮ LUXURY CUSHION ✮ Lifting and Conceal
Item Q&A
  • Question : Inquiry for the item from goh****Jul 17, 2017

    Hi seller,

    Can I know when the ivory shade will restock?

    I do not wish to buy the limited edition set as I already have 2 beauty maker makeup brushes.

    Hope to hear from you soon.

    Thanks!

    Answer : [Re] Inquiry for the item from goh****

    Hi Dear, there's very limited stocks on next week.you can try to buy in retail watsons stores too. :)

  • Question : Inquiry for the item from che****May 30, 2017

    Hi seller, would like to check when is your available stock for ivory color?

    Answer : [Re] Inquiry for the item from che****

    hi Dear, at the moment ivory is out of stock. You want to consider getting the luxury caviar cushion set as there's Ivory color.

    https://www.beautymaker.com.sg/product/details/limited-edition-luxury-foundation-gift-set

  • Question : Inquiry for the item from mei****May 24, 2017

    Is it a matte feeling like matte cushion does?

    Answer : [Re] Inquiry for the item from mei****

    Hi dear, for caviar cushion, it gives off a dewy finishing unlike matte cushion. It'll feel more moisture as compared to the matte cushion as well. Matte cushion can abosrb oil while caviar has elastic properties which can help tighten your skin. Hope that clarifies :)

  • Question : Inquiry for the item from tra****Apr 21, 2017

  • Question : Inquiry related cancel and refund from xin****Apr 12, 2017

    Hi Seller, the matte cushion I've purchased can't use due to the foundation won't come out even I have press many times but it is nothing.
    You may refer to my picture with order number.
    Please advice if it can be return or exchange because it is totally can't use.

    Answer : [Re] Inquiry related cancel and refund from xin****

    Hi Dear, may we know is it one or both faulty? We will send a replacement to you.

    Question : [Re] Inquiry related cancel and refund from xin****

    Only one is faulty.

    Answer : [Re] Inquiry related cancel and refund from xin****

    Hi Dear, noted. We will arrange to resend one cushion to you. Thank you.

    Question : [Re] Inquiry related cancel and refund from xin****

    Okay, thanks.

    Answer : [Re] Inquiry related cancel and refund from xin****

    Okay, thanks.

    Question : [Re] Inquiry related cancel and refund from xin****

    Thank you and have a nice day:)

+View all Notice, FAQ, Q&A >>
[DR.WU NEW VC-Laseryl] VC+ Whitening System✮Most Advanced Whitening Formula✮Lightens Skin✮Reduce Dark Spots Freckles✮Provide Hydration✮Lighten Dull Uneven Skin tone✮Minimize Aging✮
[DR.WU NEW VC-Laseryl] VC+ Whitening System✮Most Advanced Whitening Formula✮Lightens Skin✮Reduce Dark Spots Freckles✮Provide Hydration✮Lighten Dull Uneven Skin tone✮Minimize Aging✮
Item Q&A
  • Question : Inquiry for the item from swe****Jul 16, 2017

  • Question : [About Item] Related InquiriesFeb 28, 2017

    When you will restock for whitening serum

    Answer : [Re] [About Item] Related Inquiries

    Hi Dear, our apologies, it is unsure when the stocks for the whitening serum will arrive.

  • Question : [About Item] Related InquiriesFeb 27, 2017

    Hi, may i know what is the full ingredients list for the Intensive Whitening Toner, Intensive Whitening Serum and Extra Whtening lotion?

    Answer : [Re] [About Item] Related Inquiries

    Hi Dear, our apologies. As we have outsourced the processing of orders to 3rd party, we do not have the access to the ingredient list which is on the product itself.

  • Question : restockingFeb 09, 2017

    Hi When are u restocking for the eye treatment?

    Answer : [Re] restocking

    Hi Dear, we will be restocking by end of this month. :)

  • Question : [About Item] Related InquiriesJan 30, 2017

    Are you going to re-stock the whitening serum? If so, when will the stock arrive?

    Answer : [Re] [About Item] Related Inquiries

    Hi Dear, yes we will restock and it will estimated be arriving mid of Feb if there's no delay. Thank you!

+View all Notice, FAQ, Q&A >>
[BEAUTYMAKER]✮Light-Primer SPF30 PA++ ✮Smooth Invisible Layer✮Help Create Perfect Canvas✮
[BEAUTYMAKER]✮Light-Primer SPF30 PA++ ✮Smooth Invisible Layer✮Help Create Perfect Canvas✮
Item Q&A
  • Question : Inquiry for the item from asi****Jul 17, 2017

    Hi .. i ordered cc cream bright on the 13.7.17,when can i receive mu order.

    Answer : [Re] Inquiry for the item from asi****

    Already answered inquiry. If you have another any question, please contact to us.

  • Question : Inquiry for the item from Ssl****Jul 14, 2017

    When is the expiry date of the brightening gel
    Cream?

    Answer : [Re] Inquiry for the item from Ssl****

    Hi Dear, 2019 onwards.

    Question : [Re] Inquiry for the item from Ssl****

    Thanks! I've DL 20% discount Coupon & carted the items but was automatically removed & replaced w/ a $30 discount coupon w/ min $150 purchase. Can't placed my orders now.........

    Answer : [Re] Inquiry for the item from Ssl****

    Hi Dear, the coupon might have expired. :)

    Question : [Re] Inquiry for the item from Ssl****

    I'm very sure not yet coz I've carted the items & applied the 20% dis coupon but haven'take payment as I rushing for a meeting. I've only managed to complete another order which is the Karen shampoo & hair treatment....., Few hrs later, it was replaced by the $30 coupon. Hopefully u can furnish me the 20% coupon so tat I can complete my order.

    Answer : [Re] Inquiry for the item from Ssl****

    Hi Dear, the 20% coupon have expired. We are sorry to inform you that we are unable to give the coupon to you. Thank you.

    Question : [Re] Inquiry for the item from Ssl****

    I'm very sure that my 20% discount coupon is still valid & has not expire when u removed it. It will expire only in the next few days......

    Answer : [Re] Inquiry for the item from Ssl****

    Hi Dear, we apologise for the inconvenient. The 20% coupon is already expired. We are unable to give the coupon to you. Thank you for your understanding =)

  • Question : Order No. 221762450Jul 17, 2017

    Dear Seller,

    I'm keen to try out the primer...can i wait till u hv stk?

    Answer : [Re] Order No. 221762450

    Hi Dear, this product have stop manufacturing by BeautyMaker :)

  • Question : Ordered on 10/07, Item still not receivedJul 14, 2017

    Hi, when will my order be sent?

    Answer : [Re] Ordered on 10/07, Item still not received

    Hi Dear, by next week.

    Question : [Re] Ordered on 10/07, Item still not received

    Just to confirm I received 2 replies from you so it's cancelling my order as out of stock or sending me next week?

    Answer : [Re] Ordered on 10/07, Item still not received

    Light Primer Pink is out of stock. Would like to change other type or a refund?

    Question : [Re] Ordered on 10/07, Item still not received

    Please assist to refund, thanks!

    Answer : [Re] Ordered on 10/07, Item still not received

    Hi Dear, we have cancelled the order. We apologise for any inconvenience caused. We hope to serve you soon. :)

  • Question : Inquiry from yum****Jul 15, 2017

+View all Notice, FAQ, Q&A >>
[SOFINA]♥女人我最大Sofina Primavista Ange Powder Foundation UV SPF20 PA++♥Shine Free♥Sebum Free♥Conceal♥
[SOFINA]♥女人我最大Sofina Primavista Ange Powder Foundation UV SPF20 PA++♥Shine Free♥Sebum Free♥Conceal♥
Item Q&A
  • Question : Inquiry for the item from ann****Jul 08, 2017

    Hi may I know when the stock for OC03 will be in?

    Answer : [Re] Inquiry for the item from ann****

    Hi Dear, stocks will arrive mid of July. :)

    Question : [Re] Inquiry for the item from ann****

    Hi, are you able to let me know when stock is in? I need it asap. Thanks.

    Answer : [Re] Inquiry for the item from ann****

    Hi Dear, we have ready stock in our office. You can buy from this link http://list.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=422457918

  • Question : Restock of Powder FoundationJul 12, 2017

    Hi, When will your new stock of OC03 & OC05 arrive?

    Answer : [Re] Restock of Powder Foundation

    Hi Dear, next week.

    Question : [Re] Restock of Powder Foundation

    can i reserve 1 now?

    Answer : [Re] Restock of Powder Foundation

    Hi Dear, sure. We actually have stocks in the office. If you are urgent can walk in to our office to purchase. :)

  • Question : Inquiry for the item from wen****Jul 08, 2017

    When restock Ling keep base?

    Answer : [Re] Inquiry for the item from wen****

    Hi Dear, we have ready stock. You may place your order.

  • Question : Inquiry for the item from lil****Jun 14, 2017

    Can u provide the size of your refill?

    Answer : [Re] Inquiry for the item from lil****

    Hi Dear, thank you for your interest. The powder refill in 9g.

  • Question : Inquiry for the item from li.****Jun 12, 2017

    Hello, if I Order Today, can I get it before Thursday?

    Answer : [Re] Inquiry for the item from li.****

    Hi Dear, sure but you have to select Qxpress delivery method. :)

+View all Notice, FAQ, Q&A >>
[Eileen Grace] Almighty Snail Repairing Bundle Set ♥ Anti-Aging ♥ Repair Skin Cells ♥ Improve Skin
[Eileen Grace] Almighty Snail Repairing Bundle Set ♥ Anti-Aging ♥ Repair Skin Cells ♥ Improve Skin
Item Q&A
  • Question : Inquiry for the item from lyl****Jul 15, 2017

    May i know which month in 2018 will the essence get expired? Tks.

    Answer : [Re] Inquiry for the item from lyl****

    Hi Dear, it's 2018 Sept. :)

  • Question : Inquiry for the item from for****Jun 30, 2017

    May i kmow whe n is the expiry date for the moisturizer, essence and masks? Tks.

    Answer : [Re] Inquiry for the item from for****

    Hi Dear, all expiry in 2019 except the snail essence 2018.

  • Question : Inquiry for the item from ber****Jun 14, 2017

  • Question : [About Item] Related InquiriesDec 31, 2016

    Hi seller, may i know the expiry date of your three current stock. Thanks

    Answer : [Re] [About Item] Related Inquiries

    Hi Dear, except for the moisturizer expiring in 2017 July, the rest are year 2018,2019 onwards. :)

  • Question : ItemsSep 29, 2016

    Hi Seller, may I know the expiry date for the 3 items? Thanks.

    Answer : [Re] Items

    Hi Dear, the expiry dates as below:
    Mask - 2019 Apr
    Essence - 2018 Sept
    Moisturizer - 2017 Sept

+View all Notice, FAQ, Q&A >>
[Eileen Grace] Almighty Pearl Whitening Bundle Set ♥ Smoothen Skin Fine Lines ♥ Improve Skin
[Eileen Grace] Almighty Pearl Whitening Bundle Set ♥ Smoothen Skin Fine Lines ♥ Improve Skin
Item Q&A
  • Question : Inquiry for the item from lyl****Jul 15, 2017

    Hi,
    Pls advise the expiry dates for the essence, moisturizer, masks. Tks.

    Answer : [Re] Inquiry for the item from lyl****

    Eileen Pearl Series;
    Essence Exp
    24/09/2017 (left 2)
    16/09/2017 (others)

    Moiturizer lotion Exp
    10/09/2018

    Mask Exp
    17/4/2019 (left 2 box)
    19/10/2019 (others)

  • Question : ItemsSep 29, 2016

    Hi Seller, may I know the expiry date for the 3 items? Thanks.

    Answer : [Re] Items

    Hi Dear, all 3 items expire on 2018 Sep.

  • Question : ItemSep 02, 2016

    Hi seller

    Do u sell seperately for this products if i dont wan the bundle set and how much each?

    Any promotion soon?

    Thanks

    Answer : [Re] Item

    Hi Dear, you can buy per item from this listing. http://list.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=420337336

    There's no plan for promotion yet. :)

  • Question : ItemsAug 28, 2016

    Hi,
    Can I have all the ingredients for this series n non whitening one as well? And I got combination, sensitive skin, bump, large pores, mild acnes, whitehead n blackhead, scars n dryness is it suitable for me?? Thanks.

    Answer : [Re] Items

    Hi Dear, Thank you for your interest. Please see attached. For acne conditions, we will recommend MA+ series. For whitehead and black heads, we recommend black jelly mask and diamond peeling cream. For dryness, super dry is recommended. For dullness, snail series. It depends on what you would like to focus more on.

  • Question : Suitable for sensitive skin ?Aug 12, 2016

    I have thin and sensitive skin ,is it suitable ?

    Answer : [Re] Suitable for sensitive skin ?

    Hi Dear, yes Eileen Grace products are suitable for sensitive skin. :)

+View all Notice, FAQ, Q&A >>
[Dr.Douxi朵璽] EGGSHELL SERIES ♥ REVITAL LIFTING VEIL 100g ♥ Reborn Supple Reverse Aging ♥Peeling Mask
[Dr.Douxi朵璽] EGGSHELL SERIES ♥ REVITAL LIFTING VEIL 100g ♥ Reborn Supple Reverse Aging ♥Peeling Mask
Item Q&A
  • Question : Inquiry for the item from neo****Jul 15, 2017

    Hi Seller, may I know the expiry date for this product. Thanks.

    Answer : [Re] Inquiry for the item from neo****

    hi Dear, expiry in year 2019 onwards. :)

  • Question : I bout 1+1 but only received 1 itemJun 05, 2017

    I have purchase item 1+1 DEAL[SOFINA] KEVIN老师推荐 Sofina Primavista Ange Long Keep Base UV SPF25 PA++♥Shine Free♥Sebum Free

    but when I received my package today, there is only one item in the box. Can you please send another one to me, if
    not, can I send this back and request for refund?

    Answer : [Re] I bout 1+1 but only received 1 item

    total Qty 1 written on the box

    Question : [Re] I bout 1+1 but only received 1 item

    Hi Dear, our apologies on the overlook. Our 3rd party logistics missed out sending the long keep base to you. We will arrange to resend the missing long keep base to you today CORAL VALE 409A FERNVALE ROAD #19-42 SINGAPORE 791409. Sorry for any inconvenience caused.

    Answer : [Re] I bout 1+1 but only received 1 item

    thank you

    Question : [Re] I bout 1+1 but only received 1 item

    Hi Dear, You're most welcome. It's our pleasure serving you. Do keep updated with us on FB at www.facebook.com/YuYuCollection. Have a nice day! :)

  • Question : Inquiry related delivery from lw.****Jun 03, 2017

    As per agreed earlier I change self collection to delivery. Pls refer to attachments.

    Answer : [Re] Inquiry related delivery from lw.****

    Hi Dear, thanks for the payment on delivery fees. Please provide us the voucher code for us to process the order and mailing address. Thank you.

    Question : [Re] Inquiry related delivery from lw.****

    Here is the attachment.

    Answer : [Re] Inquiry related delivery from lw.****

    Hi Dear, thank you. We will arrange the delivery by tomorrow.

    Question : [Re] Inquiry related delivery from lw.****

    Thanks..

    Answer : [Re] Inquiry related delivery from lw.****

    You're welcome dear. Have a nice day! :)

[Dr.Douxi朵璽] SKIN AGE REVERSAL! | Anti-Aged Miracle Cream | Younger Brighter Skin | Whitening | 50ml
[Dr.Douxi朵璽] SKIN AGE REVERSAL! | Anti-Aged Miracle Cream | Younger Brighter Skin | Whitening | 50ml
Item Q&A
[HEME] NEW DESIGN Bac Bac Diary Baby Q Transparent Puff♥100% Authentic♥New Makeup Blender♥Silicon♥
[HEME] NEW DESIGN Bac Bac Diary Baby Q Transparent Puff♥100% Authentic♥New Makeup Blender♥Silicon♥
Item Q&A
  • Question : Inquiry for the item from bja****Jul 13, 2017

    Hi, can the transparent puff be used on both sides? If not which side to use, the picture side or plain?

    Answer : [Re] Inquiry for the item from bja****

    Hi Dear, yes it can be used on both side. :)

  • Question : Inquiry for the item from wil****Jun 16, 2017

  • Question : Inquiry related delivery from 4me****Jun 20, 2017

    Hi why is the free shipping for this product different from rest?

    Answer : [Re] Inquiry related delivery from 4me****

    Hi Dear, shipping will be waived if the total amount is higher than the requirement.

    Question : [Re] Inquiry related delivery from 4me****

    Hi it's not compliant with the rest of products I've ordered. Why the difference in free shipping fee from other products? So confusing.

    Answer : [Re] Inquiry related delivery from 4me****

    hi Dear, sometimes got event that the shipping is free without any requirement. However most of the listings shipping are actually standard. Can we know which are the ones different that you wanted to add to cart? We will check for you.

  • Question : Inquiry for the item from mag****Jun 18, 2017

    What's the difference between bac bac diary and baby Q?

    Answer : [Re] Inquiry for the item from mag****

    Hi Dear, difference is only the design. Thank you.

[EILEEN GRACE] MA+ Flawless White Mandelic Acid Renewal Toner ♥ STEP 2 ♥ For Troubled Skin
[EILEEN GRACE] MA+ Flawless White Mandelic Acid Renewal Toner ♥ STEP 2 ♥ For Troubled Skin
Item Q&A
  • Question : Inquiry for the item from pen****Jul 12, 2017

    Hi. I was wondering, it says use for the first 3 days n rest for 7 days. But how about after the 7 days? How to maintain? And it is to be use on day time or night time? Or day n night once?

    Answer : [Re] Inquiry for the item from pen****

    Hi Dear, after 7 days rest 3 days and use for 3 days. Repeat the 3 day rest and 3 days usage then, it can be use in the day and night. Each time recommend about 5-6 drops. :)

  • Question : % of Mandelic Acid in TonerFeb 09, 2017

    Hi,
    I am interested in the toner and was wondering what the % of mandelic acid is in the toner. Thank you.

    Answer : [Re] % of Mandelic Acid in Toner

    Hi dear, its 20%

  • Question : [About Item] Related InquiriesJan 08, 2017

    Since you recommend snail repairing series, does it has toner?

    Answer : [Re] [About Item] Related Inquiries

    Hi Dear, the snail repairing series does not have toner but it comes with mask, essence and moisturizer.
    http://list.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=448389346

  • Question : [About Item] Related InquiriesJan 06, 2017

    Is it suitable for dry or aged skin?

    Answer : [Re] [About Item] Related Inquiries

    Hi Dear, it is not suitable for dry skin. We recommend the Eileen Grace snail repairing series to you. :)

  • Question : [About Item] Related InquiriesJan 06, 2017

    Is it suitable for dry or aged skin?

    Answer : [Re] [About Item] Related Inquiries

    Hi Dear, it is not suitable for dry skin. We recommend the Eileen Grace snail repairing series to you. :)

+View all Notice, FAQ, Q&A >>
[NEW ARRIVAL] L`HERBOFLORE ♥ NEW IN FACIAL MASK ♥ 32 TYPES ♥ Suitable For All Skin Types
[NEW ARRIVAL] L`HERBOFLORE ♥ NEW IN FACIAL MASK ♥ 32 TYPES ♥ Suitable For All Skin Types
Item Q&A
  • Question : Inquiry for the item from aud****Jul 12, 2017

    Any intention to stock up on the rose water mask as well as the deep sea balancing mask (:

    Also... notice the hyaluronic acid mask only got two left. Any intention to restock?

    Answer : [Re] Inquiry for the item from aud****

    Hi Dear, we are checking with supplier but earliest stocks should come next month. hyaluronic acid mask - yes only left 2 for now. :)

  • Question : Inquiry for the item from aud****Jul 12, 2017

    Any intention to stock up on the rose water mask as well as the deep sea balancing mask (:

    Also... notice the hyaluronic acid mask only got two left. Any intention to restock?

    Answer : [Re] Inquiry for the item from aud****

    Hi Dear, we are checking with supplier but earliest stocks should come next month. hyaluronic acid mask - yes only left 2 for now. :)

  • Question : PromoJun 07, 2017

  • Question : Rose Water Refining HydromaskMay 21, 2017

    Hi, Do you have stock for Rose Water Refining Hydromask? Thanks.

    Answer : [Re] Rose Water Refining Hydromask

    Hi dear, currently we do not have stocks for the rose water mask already. We also do not have plans to restock it at the moment. Do take a look at the other mask available :)

  • Question : Inquiry for the item from she****May 20, 2017

    Hi seller, for the random pick is it possible for me to request for the series eg:the Oriental herbs.

    Answer : [Re] Inquiry for the item from she****

    Hi dear, can we have your order no so that we can check your items. thanks :)

    Question : [Re] Inquiry for the item from she****

    Oh I haven't order yet.if it's possible then I will start ordering

    Answer : [Re] Inquiry for the item from she****

    Hi Dear, the promotion is only random pick. Thank you for your understanding. :)

+View all Notice, FAQ, Q&A >>