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- Requires a minimum purchase of $200
- Payment over 3, 6, 12 or 24 months and pay no interest
- DBS Credit card only
- Requires a minimum purchase of $200
- Payment over 6 months and pay no interest
Free shipping over $50.00 purchase.
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Dear Valued Buyers,
We are sorry to hear if you have yet to receive your parcels even after a period of time from your purchase date.
We would like to assist you over your frustration for the non-delivery of items issue.
Please check for the following:
[1. Check if the order address is correct. ]
[2. Order(s) shipped through “Singpost normal mail”, but yet to receive the item after 7 days upon order(s) change to “On Delivery” status. ]
[3. Order(s) shipped through “Qxpress”, but encounter either non-valid tracking or valid tracking information and still yet to receive the item. ]
[4.Facing improper handling of your order from seller ]
Should you face any of the above mentioned issues, please kindly send an email to [ email@example.com ] and we will gladly assist onto your case and help to process the refund.
Any change of mind from buyer's end-Would like to change to other available products or does not want the item anymore-Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached-Provide picture of the item to seller end-Shipping fee will be incurred from buyer's endHow to submit return or exchange from the buyer's end?-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'-We will assess the claim issue with the provided picture and inform on the progress
Submission of claims-Any return of exchange of items will be applicable within 7 days upon receiving of the itemAny shortage of item or wrong item received-Provide picture of the item contents within the parcel package-Provide picture of the parcel package with the delivery information-Shipping fee will be incurred from seller endDefective item issue-Provide picture of the defective area of the received item-Shipping fee will be incurred from seller end
Delivery options1) SingPost Normal Mail - Free Non-Registered Mail, no tracking number. Item is sent to your mailbox. Seller is NOT answerable for lost items if any, Customers Beware!2) Courier Qxpress - Courier fee is charged. Tracking number is provided. Item is delivered to your doorstep.Regarding Delivery by Qxpress (Monday - Friday)You can track your QXPRESS parcel here - http://www.qxpress.asia/gmkt.inc/Qxpress Tel. No.: +65-6434-8400Qxpress Email: firstname.lastname@example.orgPlease note that any delay by QXPRESS is beyond our control. We do not operate QXPRESS. Thanks!
All sales are Final. All items sold are Non-Refundable but Exchangeable with any items from the Shop of the same value or less. Items of higher value will require top-up by Bank Transfer. Please take note before purchasing. Thanks!
Dear Customers ,1)Please check all items purchased from us upon receiving.2)Items that are faulty upon receiving will be entitled to a 1:1 exchange.3)Exchange must be requested using Customer Inquiry within 10 days from date of receipt.4)Exchange items must be mailed to address stated at the back of our envelope.5)Buyer will pay for all additional shipping costs.6)Once exchange item is received by us , we will immediately inform buyer and ship the replacement .7)Free Gifts from our promotion are not entitled to any Warranty.
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receive very fast. Ok product
Slow delivery. Interesting product. Good to trim beard
bought wrongly thought it could shave/trim moustache. Unable too. It should be meant for hair/beard trimming.
received quickly. box was a little bished, but contents look ok. have not tested yet. will update if there are any issues with the item.
Have yet to try it......
We will pack according to what customers has ordered in the system. Request to change size/color mentioned in the memo will be ignored. If customers has ordered the wrong size/wrong color, it is best to cancel the order and make a new order again. This will help us work more efficiently to serve you.
Normal Mail is not traceable. When customers make a purchase and selected normal mail, we are not responsible for lost package and it also means that you cannot log non-receipt claim. http://tinyurl.com/njoc9kt (Singpost fined for delay delivery of 40,000 packages) please take note that there are a lot lost mail. http://www.straitstimes.com/breaking-news/singapore/story/singpost-fined-30000-losing-trolley-letters-20140402
When you realize this mistake, please go to "MyQoo10" to cancel your order and make the purchase again as long as the order is still "on request" status (which means we have not ship out). The following policy is introduced by Qoo10 that sellers are : - not allowed to change shipping address of customers - are only allowed to ship exactly what is being ordered in the system. Please do not send emails to seller or "Ask seller a question" in order to cancel your order or make changes. We are legally not able to do so.
Been more than 1 month still didn receive my item tat I order from 12th April 2018,pls update again.
Hi, because previous you use normal postage for delivery, hence unable to track the parcel. Inorder to resend, $3.50 will be registered mail. tracking available. then we can resend to you again. thanks
How should I make the $3.50 payment?
Hi, posb saving 002-78235-9 thanks
i ordered on 12th April and now it’s already 3-4 weeks and i still didn’t receive my order?
Hi, this week you shld able to receive it. thanks
dear seller i am still never receiving the item please update me asap pls
Hi,Thanks for your message.In many cases normal mail can stretch up to 20 working days which is beyond our control.Please wait until end of next week.Thank you.
Thanks for ur update
I have not receive the item.
Dear Sir/Madam,Please refer to attached photo.I have only used the shaver once, and when i tried using it again a second time i found that it was already spoilt.Please replace a new one for me, or refund me; as I am actually quite satisfied with the product, but am a bit disappointed that it spoils so easily.I look forward to hearing from you soon.Thank you.Regards,Kevin Lee
Hi, we will resend a head to you ok? once the shippment arrive.
Thanks, but what do you mean by a head? Can you provide photo and instructions to change the head?
ok we will resend. thanks
How long will the replacement head take to arrive?
Hi, currently waiting for next shippment to arrive. ard next week. you prefer self collect at hougang?
I'm currently recuperating from cancer treatment at the moment, so I would appreciate if you can send it to me instead! Thanks...
ok noted. take care!
Hi, pls update regarding the delivery of your replacement item; it is already 15/05/18, and I still have yet to receive it! Kindly advise, thank you.
Hi, we had already mailed out. thanks
Noted with thanks, may I ask when was it mailed out?
hi, this coming wek you shld able to receive it. thanks
Noted, with thanks!
And by the way, it's the full set and not just the replacement head right? Because the entire device is spoiled, so no point if you just re-send the head only! ;-(
had mailed out. thanks
Dear seller,I am writing to check the status of the above item ordered on the 7th April which I have yet to receive. It has been three weeks now.Kindly revert.Thank you,Ting Le Lee
Order no.252319900MicroTouch SOLO Rechargeable Trims Edges Razor ShaverYou said resend ,When I can receive the item???? Already more than 3 weeks , my order date 6 April 2018.
Hello Seller,Just checking on my delivery as I have not received it yet.Kindly advise soon.Have a nice weekend too.
item on delivery
Hello Seller, Noted & thank you for your prompt update. Will update you when I receive it. Have a nice day too.
Hello Seller,Received my item on 30/04/18 as you have updated.Will need my husband to use it before feedback.Also need to check if we are able to purchase extra replacement blades as it would be wasteful to throw this item away if replacement is not possible.Would appreciate your advise soon.Have a Happy Labour Day Too.
great. yes possible. thanks
Hello Seller, So how can I purchase the replacement of blades?Kindly advise too. Have a nice day as well.
hi, once arrive will update us. thanks
Hello Seller, Kindly advise when the stock arrives. Have a good night too.
Hi, wil check with supplier, thanks
There isn’t any posted question about item.