About order number 202181321: As we checked with the customer, the collecting fee is going to be charged for the return/refund . Also, the chairs must be never used and we'd like to receive clear photos of the item packed in the box, which is ready to be collected. After receiving the photos we will proceed the return and refund with deducting collecting fee.
About Order number: 202181323: As we checked on our system, we are sorry to tell you that we could not support this case because you should report defects within 7 days upon receiving the item as we notified on our selling page. However, the item delivery has been completed on 20th of Jan so, it has beem nore than 7 days.
If you are willing to return the chairs of 202181321, please send us clear photos of the item packed in the box, which is ready to be collected.