ZANTELLE
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Terrarium Gift Packaging ☼ Wooden Base ☼ Wood Slice ☼ Wood Base ☼ PVC Box ☼ Wood Craft ☼


Customer who recommended this item
32
Customer Satisfaction Score
97%
  • Product 90%/100%
  • Price 100%/100%
  • Delivery 100%/100%
  • Service 100%/100%
Shipping fee is free when purchasing above US$25.70 in a cart.
Surcharge can be added according to country.
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Notice

Subject Register Date
How do I file for exchange/replacement/refund? Seller Apr 26, 2016
Manufacturer/
Place of origin
Overseas Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
Brief Description Terrarium Gift Packaging ☼ Wooden Base ☼ Wood Slice ☼ Wood Base ☼ PVC Box ☼ Wood Craft ☼ Paint Pen ☼ Wooden Stand ☼ Wiooden Coaster ☼
BOOKMARK 1 2 3 4 5 6 7

Photo Review (17)

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Customer Review (30)

Customer Review board
Rating Feedback Date Written by
Highly Recommend May 10, 2019 peo*** (SG SG)
Highly Recommend Aug 19, 2018 FRO*** (SG SG)
Recommend Feb 22, 2018 slt***
Highly Recommend Dec 04, 2017 Put***
Highly Recommend Sep 06, 2017 len***
Highly Recommend Sep 04, 2017 gal***
Recommend Aug 30, 2017 jen***
Highly Recommend Aug 26, 2017 gor***
Recommend Aug 24, 2017 Ale***
Highly Recommend Dec 28, 2016 mis***

Item Q&A(10)

Status
Question & Answer
  • Notice

    How do I file for exchange/replacement/refund?

    >Any return of exchange of items will be applicable within 7 days upon receiving of the item


    Any shortage of item or wrong item received
    >Provide picture of the item contents within the parcel package
    >Provide picture of the parcel package with the delivery information.
    >Shipping fee will be incurred from seller end.


    Defective item issue
    >Provide picture of the defective area of the received item
    >Provide video of the non-functioning of the product. (For electronic products)
    >Shipping fee will be incurred from seller end.


    Any change of mind from buyer's end or would like to change to other available products or does not want the item anymore
    >Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached.
    >Provide picture of the item to seller end.
    >Shipping fee will be incurred from buyer's end.
    ZANTELLE
  • FAQ

    How to submit return or exchange from the buyer's end?

    -Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' We will assess the claim issue with the provided picture and inform on the progress.
    ZANTELLE
  • Answered
    Question
    pin******* 2019-05-14
    Answer
    Private Enquiry
    ZANTELLE 2019-05-18
  • Answered
    Question
    peo******* 2019-04-25
    Answer
    Private Enquiry
    ZANTELLE 2019-04-25
  • Answered
    Question
    peo******* 2019-04-25
    Answer
    Private Enquiry
    ZANTELLE 2019-04-25
  • Answered
    Question
    lad******* 2019-04-08
    Answer
    hi there, may we know which base and which glass are, specifically. Thanks.
    ZANTELLE 2019-04-08
    Question
    Im referring to wooden base 3 legged
    Answer
    The glass is S$5.90. Total : S$11.80.
  • Answered
    Question
    mil******* 2018-09-05
    Answer
    Private Enquiry
    ZANTELLE 2018-09-06
  • Answered
    Question
    vne******* 2018-08-08
    Answer
    Private Enquiry
    ZANTELLE 2018-08-10
  • Answered
    Question
    ger******* 2018-06-27
    Answer
    Hi, thank you for your enquiry. Currently we have 20pcs of 7-8cm, 2 pcs of 11-12cm, 3 pcs of 17-18cm & 7 pcs of 19-20cm. Other sizes are out of stock. Please feel free to call 6275-8221 or email us (zantelleshop@gmail.com) if you wish to place order in advance.
    ZANTELLE 2018-06-28
    Question
    Hi , thanks for your reply. May I check if I wish to order 17-18 cm, which item should I select?
    Answer
    Hi, please choose: Wood Slice Bigger Size - $4.90 Base Price, Qty 1; and: Wood Slice Bigger Size - $3 Top Up, Qty: 2. That will make up $10.90 for the 17-18cm wood slice. Please also drop a note in Memo to Seller to let us know you are ordering 1 piece of 17-18cm.
  • Answered
    Question
    eqa******* 2018-01-31
    Answer
    Hi, thanks for your enquiry. We are not restocking this item for the time being. Hope you can find another suitable wood base for your purpose.
    ZANTELLE 2018-01-31
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Address
1002 JALAN BUKIT MERAH #04-01

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How to Return/Exchange