Nicedeal.sg
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[Must Buy] Authentic Japan Diatomite Mat /high absorbent / Bath floor Mat / Dedicated Anti-Skid
87 items sold
12.90

[Must Buy] Authentic Japan Diatomite Mat /high absorbent / Bath floor Mat / Dedicated Anti-Skid

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$89.90 $12.90
Deal is ON!100%
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Customer who recommended this item
1072 (Based on 1141 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Self Collection Seller 2016-03-17
Do not state color/address amendment in MEMO/Message System Seller 2015-07-30
more
Manufacturer/
Place of origin
Overseas Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
Brief Description Authentic Japan Diatomite Mat /high absorbent / Bath floor Mat / Dedicated Anti-Skid Pad/ Prevent mold germs / Fast-Dry/ Deodorizes / Easy to Clean
BOOKMARK 1 2 3 4 5 6 7

Photo Review (388)

Customer Photo Review board
Apr 24, 2018
cas*******

Highly Recommend Item received in good condition.

Fast delivery and item is good.

Type:L Size 39cm x 60cm | Color:Grey White(+S$7)

+ Add this option
Apr 20, 2018
ros*******

Highly Recommend Fast Delivery

Received item in good working condition

Type:L Size 39cm x 60cm | Color:Grey White(+S$7)

+ Add this option
Apr 13, 2018
vic*******
Apr 12, 2018
mas*******
Apr 11, 2018 1
hel*******

Customer Review (1,141)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Apr 24, 2018 jav*******
Recommend Apr 24, 2018 cas*******
Highly Recommend Apr 20, 2018 ros*******
Highly Recommend Apr 18, 2018 ibq*******
Recommend Apr 17, 2018 eve*******
Highly Recommend Apr 17, 2018 ana*******
Highly Recommend Apr 13, 2018 Jas*******
Highly Recommend Apr 13, 2018 wen*******
Highly Recommend Apr 13, 2018 vic*******
Recommend Apr 13, 2018 ana*******

Item Q&A(75)

Status
Question & Answer
Date
Member
Notice
Seller


All self collection must bring the PRINTED voucher/e-ticket or E-ticket shown on Qoo10 App Only. (if there is no e-ticket, we may not be able to give you the item./ if the payment is still pending by qoo10, we cannot give you the item)

7 Jalan Kilang #05-01 Singapore 159407 (2 bus stop away from Queenstown IKEA)

Operating Hours: Close on Sunday. Mon-Sat 11-7pm.

Notice
Seller

Items will be pack according to what customers ordered in the system.

Request to change color, size, design or address in the memo/Message System will be ignored.

DO NOT STATE ANYTHING IN MEMO, ORDERS PRINT OUT BY QOO10 SYSTEM,
MEMO IS NOT SHOWN IN WAYBILL PRINTOUT.

Do not state changes in the message system as we may not read the message in time and parcel will be sent out. Any changes you may cancel the order and re-order again.

If you wish to provide some remarks to qxpress courier, please state in the address part NOT memo.

If you ordered wrongly or other reason, please cancel the order and replace a new order. Thanks.

FAQ
Seller

Please note that qxpress do not deliver at specific timing, they deliver by route. thus sending us messages or memo about only deliver at night time will be ignore.

FAQ
Seller

Items will be pack according to what customers ordered in the system. Request to change color, size, design or address in the memo will be ignored. If you ordered wrongly, please cancel the order and replace a new order. Thanks. (all orders are print out via qoo10 system, memo DO NOT show in the printout)

FAQ
Seller

usually it is 2-5 working days. but they are slow and delay. thus we have customer feedback say 2 weeks. so it may delay sometimes so hope if you chose normal mail, you have to be prepare for the delay. and read the "normal mail via singpost at your risk''. We highly recommend self collection or qxpress.

FAQ
Seller

Sometimes qoo10 will minus the price online at their own cost to do time sales or promotion. So PLEASE BUY ONLINE INSTEAD. Our redemption staffs have difficulty trying to please everyone especially when qoo10 suddenly do a promotion without our knowledge and customer demand the price in our retail shop. For those who visited our shop, quoted our online shop, we will tried to give you discounted price in our retail shop, there may be few cents difference here and there, and its impossible to give a promotion price that qoo10 had slashed at their own cost. So to avoid any misunderstanding, get the offer online. ;)

FAQ
Seller

All self collection must bring the PRINTED voucher/e-ticket or E-ticket shown on Qoo10 App Only. (if there is no e-ticket, we may not be able to give you the item./ if the payment is still pending by qoo10, we cannot give you the item) 7 Jalan Kilang #05-01 Singapore 159407 (2 bus stop away from Queenstown IKEA) Operating Hours: Close on Sunday. Mon-Sat 11-7pm.

FAQ
Seller

All normal mail are mailed out at singpost with cert of posting. Cert of posting is a proof where by we keep a copy of the day address we mailed with singpost stamp chop with date. This is to proof we mailed but no tracking number. Thus if item is lost there isn't any way to find/track it. NO REFUND WILL BE PROVIDED thus Courier Qxpress or self collection is HIGHLY RECOMMENDED. Delivery by Singpost may delay (minority) up to 3 weeks (feedback by our customers). Please note that if you chose Normal mail and item is unclaimed/undelivered and send back to seller, customer need to pay for shipping fee again, first shipping fee will not be refunded.

Answered
2018-04-21
sea*******
User

Hi Are you selling the new lighter model? THANKS.

User

hi thanks for your inquiry, may we know what did you mean about the lighter model?/ Because ours mat is very light already, and you also can see it's recommended by a lot of customers so far :)

Answered
2018-04-19
ice*******
User

Order No. 251692158
Hi, I have one pcs out of the 7 pcs bought which was cracked upon taking from the box. May I know how to reject back?

User

hi thanks for your feedback, we checked from our system and it seems you already received the item on 07 April, we feel so sorry that we only accept product 1-1 exchange within 7 days after the customer received the item which if has any issue, so sorry for any inconvenience caused

Answered
2018-04-06
Lin*******
User

I bought 2 of these mats. One of it cannot absorbed water well after using for a month. Any idea or solution?

User

Hi thanks for your feedback. We sincerely advise you can bring the item to our CS centre within 7 days after you received the item, our technician will check the product condition and give you further assistance
Address: 7 Jalan Kilang. #05-01, S159407
Opening hours : 11am-7pm (Monday to Saturday)

Answered
2018-03-31
nin*******
User

Hi,
May I know the product is manufacture from where?
It can last for how long and no need to wash if got stain?
Thank You.

User

From overseas thanks

Answered
2018-03-18
yvo*******
User

Hi , seller I bought this mat 1month ago , it dry up very fast at first but now I feel that the mat got some black spot and dry up a bit slow .pla advice thanks .

User

hi thanks for your feedback, the black colour stain you can use the sandpaper to lightly scrub it. And you need to place the mat under the sunshine to be exposed at least twice a week. Thanks

User

Ok I try thanks

User

No prob :)

Answered
2018-03-11
ali*******
User

Hi I have made the purchase but have yet to receive the item. Delivery status is already delivered however items was not receive.

User

hi thanks for your inquiry, as we checked from our system, the status it does show "Delivered" already (See the attached screenshot). For your case, we will sincerely advise you can approach our Qxpress courier, they will try to assist you over the phone thanks
Qxpress : -6661-9100
Tracking number : SGP130566993

User

Hi, I have already contacted thwm which they have highlighted that for any items discrepencies, we have to look for seller.

Refer to screenshot. Please advise and deliver the items. Thanks.

User

Qxpress : 6661-9100
Tracking number : SGP130566993

User

May i know what are the remedy if items has been lost as there is no prove that items has been dispatch or left misplaced.

User

hi plz approach the Qxpress courier directly, our staff will try to assist you over the phone thanks.
Qxpress : 6661-9100
Tracking number : SGP130566993

Answered
2018-03-11
rac*******
User

Please advise for refund. Thank you.

Received Diatomite mats have dented corner.

User

hi thanks for your feedback, possible can provide the pic for us to verify?? Thanks

User

Attached photos as per your request.
Please advice.

Dented corners.

User

hi thanks for your provided photo and we feel so sorry for the dented corners of the mats. Our technician has checked the photo already and it seems was caused by the Express delivery. For your case, if the dented corner does not affect its original function, will you willing to accept the partial refund $10 as the compensation?? Sorry again for any inconvenience caused

User

The dented corner have layerings peel-off and seems stone powder texture are literally loosen out.
I don't wish to dirty my place, therefore I don't agree with your partial refund only.
Please provide me with a full refund.
Thank you.

User

Hi feel so sorry for replying you late. For you case, will you mind to let us to do product 1-1 exchange for you??If your side okay, we will ask our driver to bring two new sets to you place and take the damaged mats back within these tow days. Hope can receive the response from you soon and so sorry for any inconvenience caused.response from you soon and so sorry for any inconvenience caused.

User

There's another fact that I disgree, it's was advertised saying "Imported from Japan" and the package said Made in China. Is this your website provide falsified information to customers? Or intentional misleading us?
If the item has arrived flawlessly nice, I will not bother you.
Let's not waste each other time and please refund me in full settlement.

User

hi auntie, just now we already submitted the return request to the Qxpress courier on behalf you already, please log in to your Qoo10 account and try to print out the return label which has the barcode on it, please paste the returned label on the item and Qxpress courier they will collect the item from your side next week, once we receive the return item we will process the full refund immediately. Thanks for your cooperation and if you still have further feedback plz approach our CS centre directly.
CS centre : 65-6500-4440
Available Time week day.
09:00~12:00 13:00~18:00.

Answered
2018-03-06
aaa*******
User

I received the diatomite mat with corner which is dented. Can I exchange or refund? Thanks

User

Same enquiry

Address
7 JALAN KILANG 05-01 (Mon-Fri 11am-7pm)
Available during
MON~FRI : 11:00am ~ 7:00pm Weekend & Holiday : Day off
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