[NEUTROGENA] Deep Clean Foaming Cleanser 100g at $10.10 Super Deals
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Neutrogena[NEUTROGENA] Deep Clean Foaming Cleanser 100g at $10.10 Super Deals

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Customer who recommended this item
74
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (39)

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Customer Review (68)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Oct 23, 2018 suj***
Highly Recommend Sep 26, 2018 chi***
Highly Recommend Sep 01, 2018 viv***
Highly Recommend Aug 16, 2018 sal***
Highly Recommend Aug 14, 2018 oli***
Highly Recommend Jul 12, 2018 gra***
Highly Recommend Jul 07, 2018 Eel***
Highly Recommend May 12, 2018 ksu***
Highly Recommend May 05, 2018 yew***
Highly Recommend Apr 04, 2018 Vio***

Item Q&A(8)

Status
Question & Answer
  • Answered
    Question
    ngl******* 2018-08-26
    Answer
    Hi there, so sorry for the inconvenience caused. Please give us some time to check and we will get back to you ASAP. Thank you and have a nice day.
    Johnson & Johnson Official Store 2018-08-27
    Question
    Hi, can get back to me by tomorrow morning? I am ordering about 8 tubes, so I scare the expiry date is this year 2018.
    I saw from other inquiry, u said will check n didn't reply the expiry date when enquired .
    Sorry to trouble you
    Thanks
    Answer
    Hi there. The expiry date for:
    Neutrogena Deep Clean Hydrating Foaming Cleanser 100g 24-Oct-2020
    Neutrogena Deep Clean Brightening Foaming Cleanser 100g 20-Oct-2019
    Do note that the expiry date depends on which shipment of stock is picked and packed. Thank you and have a nice day.
    Question
    Hi, this afternoon just recd my order 271932149 n 150, 4 tubes of Brightening n 3 tubes of Hydrating foaming cleanser. I was so upset that u r sending me October 2018 going to expire 'Brightening' stock to me, HOW AM I GOING TO FINISH 4 TUBES IN LESS 1 MTH +???? As for Hydrating, the expiry date is October 2019. These dates are so different fr what u hv replied me in earlier inquiry. This is not the first time I bought fr u, I'm very upset this thing happened. Please advice urgently
    Question
    Please see attached
    Answer
    HI there, so sorry for what have happened. As the expiry dates depends on which shipment of stocks is picked and packed, the dates were different. So sorry about it. We will arrange an exchange for you by next week. We will be using SF Express as our third-party courier company. Please note that the delivery and collection guy may not be the same people. Kindly note that the delivery or collection will be done separately. Kindly collect a collection slip given by our courier when they collect the items. Thank you and have a nice day.
    Question
    Thanks for yr understanding. So I will return bk the whole order 7 tubes of cleansers to yr collection guy? Are u able to arrange the delivery n collection asap ad I need it urgently? Please arrange between 9am to 5pm as this is office address. If possible, call me b4 coming. Thank you very much
    Answer
    Hi there, yes. Kindly return all 7 tubes to our collection guy. Kindly note that our delivery normally takes 3-5 working days from your order date and our courier operates from 9am to 6pm on weekdays and 9am to 12pm on Saturdays. Thank you and have a nice day.
    Question
    Ok tks , but pls inform them not to deliver on Sat as our office will be closed, so that not to waste their trip here. Tks.
    Btw who shd I attention the package to?
    Answer
    Hi there, We will be using SF Express as our third-party courier company to do the collection. Thank you.
    Question
    Hi SF Express just collected the return package under doc no. 644 004 693 945. Hope to receive my orders soon. Thanks
    Answer
    Hi there, noted. Thank you.
    Question
    Hi, you hv collected the items on 6 Sept, when can I receive my orders?
    Answer
    Hi there, so sorry for the inconvenience caused. Please give us some time to check and we will get back to you ASAP. Thank you and have a nice day.
    Question
    Please expedite, it has been quite some time since I placed order with Q010 n u sent out near 'expiry dsye' goods to me
    Answer
    Hi there, so sorry for the inconvenience caused. Please give us some time to check and we will get back to you ASAP. Thank you and have a nice day.
    Question
    Hi, how's yr checking.? Please advise when can I receive my order? I placed my order since 29 August n yr courier guy collected the return on 6 Sept
    Answer
    Hi there! Our delivery normally takes 3-5 working days from your order date. We will try to expedite your order. Sorry for any inconvenience caused. Thank you and have a nice day.
    Question
    My order date 29 August n u collected the return on 6 Sept, is already far too many days delayed! !!
    Answer
    Hi there! Our delivery normally takes 3-5 working days from your order date. We will try to expedite your order. Sorry for any inconvenience caused. Thank you and have a nice day
    Question
    I am very disappointed n frustrated with J&J handling customer inquiry n return . Finally I just received package fr SF Express, but only 4 tubes of Neutrogena Brightening foaming cleaner and it is going to expire October 2018 n this is the ones that you have collected from me on 6 September N where is my 3 tubes of Hydrating foaming cleanser too!!!
    Please call me to solve this issue. The telephone no. On q010 can't get through at all.

    Ordered 29 Aug, 4 x Brightening n 3 x Hydrating under order no. 271932149 & 271932150.
    Recd on 4 Sept with October 2018 expiry date.
    U arranged SF Express to collect on 6 Sept my orders.
    Today, 20 Sept, recd from SF Express, 4 tubes Brightening foaming cleaner, Expiry October 2018.

    PLS CALL ME TO SETTLE THIS ISSUE. THANKS
    Answer
    On Qpost : Hi there, pls revert to us if there is any further details required and hope to service u again. Have a nice weekend! Regards, Endrew
  • Processing
    Question
    mar******* 2018-08-06
    Answer
    Hi there, so sorry for the inconvenience caused. Please give us some time to check and we will get back to you ASAP. Thank you and have a nice day.
    Johnson & Johnson Official Store 2018-08-07
  • Answered
    Question
    Tia******* 2018-08-06
    Answer
    Private Enquiry
    Johnson & Johnson Official Store 2018-08-06
  • Answered
    Question
    dre******* 2018-03-26
    Answer
    Private Enquiry
    Johnson & Johnson Official Store 2018-03-26
  • Answered
    Question
    flu******* 2017-07-18
    Answer
    Private Enquiry
    Johnson & Johnson Official Store 2017-07-19
    Question
    Private Enquiry
    Answer
    Private Enquiry
  • Answered
    Question
    zhi******* 2017-07-18
    Answer
    Yup.
    Johnson & Johnson Official Store 2017-07-19
    Question
    Ok. Thanks.
    Answer
    You are most welcome. Thanks
  • Answered
    Question
    zhi******* 2017-07-06
    Answer
    Hi there, sorry for the delay. we will release your order to Simply Post by today. Thanks
    Johnson & Johnson Official Store 2017-07-07
    Question
    Hi, ok. Thanks.
    Question
    Hi, may I check with you today will there be any delivery from Simply Post? When can I receive my items? Thanks.
    Question
    Hi, I have already received my items. Thanks.
    Answer
    Hi! Thank you for shopping at JNJ.
    We have successfully received your feedback in our mailbox and will look into it as soon as we can.
    You will receive a reply to your query in 1 working day.



    Noted with thanks
    (Jul 10, 2017 16:00)
  • Answered
    Question
    fru******* 2017-04-09
    Answer
    Hi there, we using Simply Post =)
    Johnson & Johnson Official Store 2017-04-10
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