Call US and Available Time
Call Us (65-6500-4440)
Available Time week day09:00~12:00 13:00~18:00
If you forgot your Qoo10 ID or password, please click the link below.
Yes, I lost my ID
For Qoo10 ID, kindly input either your Qoo10 ID, Birth day or Mobile/Phone which you used upon registration and click on confirm button. Then the partial info your Qoo10 ID, email and birth date will be shown.
Yes, I lost my password
For password, kindly input either your Qoo10 ID or email which you used upon registration and click on confirm button. Then kindly click on ‘Get Password-Reset Email’ button and the related email will be sent your e-mail to reset your password. This e-mail is valid only 24hours due to the security.
Then the relevant info will be shown and click on Get password reset mail and the related email will be sent your email and you need to check the email and click on URL in the email to set up the new password. This email is valid only 24hours due to the security.
However, if you can’t access to your registered email or can’t remember it, you can change the password by confirming account owner via SMSIf you input your mobile phone no. or it shows your registered number, please click on Get confirm Code.You need to key in confirm code via SMS and click on Change password.
Registration on Qoo10 is easy and free. There is a simple form required to fill in before you start purchasing the items. Once you registered as a Qoo10member, you are entitled to purchase any items on the site.
If you would like to join us now, please click HERE.
There are various benefits if the order is made as a Qoo10 member such as Qpoint, Qstamps and Qoo10 member can join in a variety of events provided by Qoo10.
(For more info on Qpoint, Qstamp, coupons, please refer other FAQ on "Account" category.)
And as for the registered member, it is possible to trace back the QooID or reset the password when you forget the Qoo10 ID or password.
Not to receive newsletter from Qoo10, please sign in first then click on [edit info] link located on the top of the main page and go to personal info > newsletter subscription and select change "I don't want to subscribe" and then click on save.
If you would like to go to [Edit info] page now, please click here
We want you to have the best online shopping experience with us.If you choose to close your Qoo10 account, here’s how:
1. Check your Shopping List : Ensure all transactions are completed.
2. Check your Q account: Withdraw any remaining amount in Q account.
3. kindly click here : I want to close Qoo10 account
In order for you to change your address ,please sign in first then click on [edit info] located on the top of the main page and go to personal info> address and then click on my address book.
You can put or delete the shipping address in "My address book".
If you double click the address you need to edit, you can see the detailed info and make the edition.
Do not forget to click on change button lastly.
In order for you to change the password, please log in first and click on [Edit info] located on the top of the main page.
And go to personal info > password and click on change password.
On this page, you can change another personal information too.
Buyer should verify new email address in order to change it on Qstore, mobile app/web, and PC version.* Seller can change email on QSM only in PC version.
1. How to change email address in personal info on Edit Info page, ① Go to Edit Info and Click the “change” button at Email section ② You will see pop-up box and entering your new email, click the “Send Confirmation Email”③ Pop-up box will be closed and please check your email and “confirm” the letter then the confirmed email will be updated as new email address④ Successfully changed new email address. (*) non confirmed email address is only shown at the stage of Awaiting Confirmation(**) confirmed email in the past will be updated without the process of email confirmation.
2. Cancel the request to change the email address.
è Click on “Cancel email change”