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Call Us (65-6500-4440)
Available Time weekdays09:00~12:00 13:00~18:00
Exclusive Call centerfor Qprime orders
What is Cart coupon?
Cart coupon can be applied to your cart for a discounted price.
It is not redeemable on Time Sale/Daily deal/Qchance or any promotional items as well.
Time sale promotional items are excluded from the price of purchase cart.
In case of Cancellation
If the some of the order(s) inside cart is cancelled, the cart coupon discount or value may be subtracted from the refund amount.
. If the cancellation is done by the seller, the coupon will be returned to the buyer if the coupon has yet to expire.
. Coupon will not be returned if buyer were to cancel the order.
. Event coupon may not be returned to buyer based on event coupon condition.
. If the buyer paid with Qpoint, the refund amount will be reimbursed to Qpoint first.
How to apply Cart coupon ?
Cart coupon can only be used at the shopping cart.
Add on cart by clicking on “Use My Coupon” on “Place Order” page and click on “Apply Coupon” and complete the order.
Qnumber is a unique user number to identify when user transfers money to Qoo10 bank account and when user applies event and use Qtalk to call directly.
Customer can check Qnumber on personal info under MyQoo10.
.Web : MyQoo10 > My info > Personal Info > Qnumber
.Mobile Apps : Qbox > My Info > Personal Info > Qnumber
Q·stamp is the benefit provided by Qoo10 and sellers to increase customer loyalty.
Customers are able to enjoy various events Qoo10 is providing with Q·stamp they earned such as exchanging Qpoint with Qstamps and participating lucky draw events etc.
If you want to know the related event for Qstamps, kindly click HERE.
If you have forgotten your Qoo10 ID or password, please click the link below.
Yes, I lost my ID
Input any of the following registered info: Name, Birthdate, Mobile/Phone Number and your ID/Email can be retrieved
Yes, I lost my password
For password, please input either your Qoo10 ID or email that you've used upon registration and click on confirm button. Then click on ‘Get Password-Reset Email’ button and an email will be sent to you for resetting your password. This e-mail is valid only 24hours due to the security reasons.
Then the relevant info will be shown and click on Get password reset mail and an email will be sent to you. Please check the email and click on URL to set up the new password. This email is valid only 24hours due to the security reasons.
However, if you can’t access to your registered email or can’t remember it, you can change the password by confirming account owner via SMSIf you input your mobile phone no. or it shows your registered number, please click on Get confirm Code.You need to key in confirm code via SMS and click on Change password.
Registered buyers can earn Qoo10 Qpoint by clicking "confirm delivery" button in [Shopping List].
Please remember that you should click on "confirm delivery" button to confirm that the item has been delivered successfully.
You will receive Qpoint equivalent to 1% of your purchase price (i.e. S$5.00 purchase = 5 points) up to maximum of 10 Qpoints per purchase.
Qpoint can be used to waive the payment upon ordering at the payment page.Kindly check the conditions to use Qpoint.1. maximum up to 30% of the total purchase amount is able to waive off by Qpoint, minimum required Qpoint is 100 up to 500 points.2. Qpoint application is based on 100 points per unit.(100 Qpoints equivalent for S$1.00). 3. Usable Qpoint: the Qpoint must be obtained from purchase which has marked as delivered for more than 7 days.
You can find the button "Use my coupons " next to the item price. If you click the button you may check the available coupons you have and apply.
1. Please click the coupon button and purchase an item before closing the corresponding window.
2. Please check the expiration date, discount rate/amount, and conditions.
3. Discount coupon will be applied only on one item. (one item type) but Cart coupon will be applied on several items in your cart at once.
4. Minimum purchase should be more than the original single selling price on the item page. (option price and shipping price are not included)
5. You cannot use a discount coupon to purchase an auction item.
6. It is impossible to apply the coupon on the discounted item.(Cannot be overlapped)
7. Please note that coupons will not be restored when you cancel or return the items.8. For the shipping coupon, it is based on lowest shipping price only. ( If there is the option for free shipping provided by the seller, shipping coupon can not be applied)
Q-stamps is the benefit provided by Qoo10 and sellers to increase customer loyalty. Customers are able to exchange 1 Q-stamp to 10 Qpoints on Qlounge and charge Qtalk Callpoint with Q-stamps (it cannot revert exchanged Qtalk Callpoints into Q-stamps).Customers are also able to get the item from Q-chance Sale by exchanging Q-stamps for items at no cost.If you would like to see how many Q·stamps you have, please go to My Qoo10 - Q-account - Q-stamp
There are various ways to get Q·stamps.1. Purchasing items on site: Q·stamps will be issued once the customer completes order, if the seller applied Q·stamps as a promotion to the item. The customer is able to check on the item description page if the Q·stamps are applied to the item by the seller (Feedback Reward). 2. Participating events : Participate events Qoo10 is providing to win discount coupons, Q·stamps, MameQ and Callpoints every day.
To go to event page
Members' accumulated credit points are used to determine one’s membership level.Membership level standard conditions :1. Not accountable by the quantity of the item but by the purchase of each different item for purchase order. 2. Net purchase amount is accounted for the actual amount spent. It may differ from the purchase item total. 3. If there is a high rate of cancelled orders, membership upgrade is not possible. 4. Changes in the level of membership take effect on the 1st day of every month.
You can check your credit point on MyQoo10 > My info > My credit point > click on details.1. Buyer Grade Information2. Details of issued or deducted for the credit points.
Qtoken enable users to participate in events
How to use Qtoken: Participate in lucky auction with Qtokens. For lucky auction, click HERE