Call US and Available Time
Call Us (65-6500-4440)
Available Time week day09:00~12:00 13:00~18:00
What is Cart coupon ?
Cart coupon will be discount applied on several items in your cart at once.
It is not applicable to Time Sale/Daily deal/Qchance discounted items include any discount or promotion items as well.
Time sale promotion items are excluded discount from the price of purchase cart.
In case of Cancellation
If the some of the order inside cart is cancelled, the cart coupon discount or value may be subtracted from the return refund credit.
. If the condition of the cart coupon is broken by the cancellation from seller, the coupon will be returned to the buyer if coupon didn’t expired.
. Coupon will not be returned if buyer cancel the item.
. For some of Event coupon may not be returned to buyer based on event coupon condition.
. The amount of refund will be refunded to Qpoint first if the buyer paid with Qpoint.
How to applied Cart coupon ?
Cart coupon can be used only at the shopping cart.
Add on cart and click on Use My Coupon on Place and order page. And applied Coupon and completed the order.
Qnumber is a unique user number to identify when user transfers money to Qoo10 bank account and when user applies event and use Qtalk to call directly.
Customer can check Qnumber on personal info under MyQoo10.
.Web : MyQoo10 > My info > Personal Info > Qnumber
.Mobile Apps : Qbox > My Info > Personal Info > Qnumber
Q·stamp is the benefit provided by Qoo10 and sellers to increase customer loyalty.
Customers are able to enjoy various events Qoo10 is providing with Q·stamp they earned such as exchanging Qpoint with Qstamps and participating lucky draw events etc.
If you want to know the related event for Qstamps, kindly click HERE.
Registered buyers can earn Qoo10 Qpoint by clicking "confirm delivery" button in [Shopping List].
Please remember that you should click on "confirm delivery" button to confirm that the item has been delivered successfully.
You will receive Qpoint equivalent to 1% of your purchase price (i.e. S$5.00 purchase = 5 points) up to maximum of 10 Qpoints per purchase.
And Qpoint can be used to waive the payment upon orderding at the payement step.Kindly check the condition to use the Qpoint below.1. maximum up to 30% of the total purchase amount is able waive off by Qpoint, minimum required Qpoint is 100 up to 500 points.2. Qpoint application is based on 100 points per unit.(100 Qpoints equivalent for S$1.00). 3. Usable Qpoint: the Qpoint must be obtained from purchase which has marked as delivered for more than 7 days.
You can find the button "Use my coupons " next to the item price. If you click the button you can check coupon you have and apply it.
1. Please click the coupon button and purchase an item before closing the corresponding window.
2. Please check the expiration date, discount rate/amount, and conditions.
3. Discount coupon will be applied only on one item. (one item type) but Cart coupon will be applied on several items in your cart at once.
4. Minimum purchase should be more than the original single selling price on the item page. (option price and shipping price are not included)
5. You cannot use a discount coupon to purchase an auction item.
6. It is impossible to apply the coupon on the discounted item.(Cannot be overlapped)
7. Please note that coupons will not be restored when you cancel or return the items.8. For the shipping coupon, it is based on lowest shipping price only. ( If there is the option for free shipping provided by the seller, shipping coupon can not be applied)
Q-stamps is the benefit provided by Qoo10 and sellers to increase customer loyalty. Customers are able to exchange 1 Q-stamps to 10 Qpoint on Qlounge and charge Qtalk Callpoint with Q-stmaps (it cannot revert exchanged Qtalk Callpoint into Q-stamps).Customers also able to get the item from Q-chance Sale by exchanging Q-stamps for items at no cost.If you would like to see how many Q·stamps you have, please go to My Qoo10 - Q-account - Q-stamp
There are various ways to get Q·stamps.1. Purchasing items on the site: Q·stamps will be issued once the customer completes order if the seller applied Q·stamps as a promotion to the item. The customer is able to check on the item description page if the Q·stamps are applied to the item by the seller (Feedback Reward). 2. Participating events : Participate events Qoo10 is providing to win discount coupons, Q·stamps, MameQ and Callpoint every day.
To go to event page
A member’s accumulated credit points are used to determine one’s membership level.Membership level standard conditions :1. Not accountable by the quantity of the item but by the purchase of each different item for purchase order. 2. Net purchase amount is accounted for the actual amount spent. It may differ from the purchase item total. 3. If there is a high rate of cancelled orders, membership upgrade is not possible. 4. Changes in the level of membership take effect on the 1st day of every month.
You can check your credit point on MyQoo10 > My info > My credit point > click on details.1. Buyer Grade Information2. Details of issued or deducted for the credit points.
How to use Qtoken:Participate in lucky auction with Qtokens. For lucky auction, click HERE
What is MameQ?
MameQ is a special benefit from Qoo10 which can be earned by joining in our events. It is used for bidding in Lucky Auction / Lucky Price.
There are three types of MameQ: Green Silver Gold
Today’s Lucky Price Item bid = Green MameQ. Other bid requirements are indicated in
How to get MameQs
1. Roulette Q : You can earn MameQs by playing our RouletteQ for a chance to win
2. Attendance Prize : Log in everyday to Qoo10 and click on Attendance card stamp to to receive Qpoint.
You can exchange your Silver and Gold MameQs by converting it for more green MameQs.
Go to our Lucky Lounge > Lucky Zone tab to do this.
1 Silver MameQ -> 5 Green MameQ
1 Gold MameQ -> 10 Green MameQ
Do MameQs expire?
Yes. MameQs is valid for 6 months. It will expire on the last day of that month.
You can check on the expiration date of your MameQs by going to MyQoo10 > Qtoken/MameQ > Expiring soon