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Please check below step for How to place in order on Qoo10.
The contact information for each seller is available on corresponding pages.
You can ask a question about your purchased items or items you are interested in.
If you check seller information at the top side of the page, or scroll down the item page to the bottom, you can see "Question" or "Inquire to the seller" under Q&A board.
And if you click the button, it will redirect you to the page where you post the question to the seller.
History of your inquiries can be viewed at my inquiry page in My Qoo10> My inquiry
In order for you to check your order made, sign in Qoo10 first with your Qoo10 ID(or email) and password.
Then click the "Qoo10" button(on the right top of the page) and "Shopping List" button.
If you want to check the past history, kindly select the date range accordingly.
If you click the cart number, you are able to check the order number and detail information of your orders.
In order for you to check your order made, email address and the password upon ordering are mandatorily required to sign in Qoo10.
Please be aware that if you could not remember email or password, it is impossible to check order you have made.
After signing in Qoo10, click the "my Qoo10" button(on the right top of the page) and "Shopping List" button.
If you click the cart number, you are able to check the order number and detailed information of your orders.
Qoo10 provides the receipt to the customer for orders made.
If you want to print out the receipt kindly go to "My Qoo10" (on the top right of the page) > Shopping list > Click "receipt" under the item information.
Then you are able to check or print out the receipt.
[Example of buyer receipt]
If you try to order the items as a guest, there is no process to log in Qoo10.
You need to choose guest upon ordering on the item page and click “continue”.
Then it prompts you to the page which enables you to see the details of order and input the address and make a payment.
(NOTE: To check your orders made, you need to sign in your email and phone number you input upon ordering)
Use the following methods to search for items.
1) To use the category navigation tool - Use the item category located on top of the Qoo10 page and select by categories of main, 1st sub, and 2nd sub categories from the list. This is the method that is most widely used
2) To use the keyword - Type a keyword to search by in the search engine tool located on the top of the page and a list of related items will be presented.
3) To use the item code number or item name (Q Code) - Enter a item code number or item name into the search engine tool, if available, to easily display the item(s).