Qoo10 - Fun Shopping at Big Discounts

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(65-6500-4440)

Available Time week day
09:00~12:00 13:00~18:00

Help > FAQ > Others

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How can I use Qoo10 on mobile?

How to receive mobile push alert?

What is special about Qoo10 App?

Is it possible to use Qoo10 App when I am not a member?

I installed Qoo10 App already but it is not working properly. What should I do?

How to redeem e-ticket on the spot?

How to make inquiry at Help

This is the guidance on how to summit inquiry via help desk for customer.

Qoo10 Help> contact us > Ask a Question > Summit

1. Select Topic
2. Select related order
3. Explain the claim
4. Click add to attach photo
5. Click uploade to attach
6. submit

How to delete Credit card details saved in Qoo10 website

To delete the card number that is saved from previous placed order payment, place a item in the cart and proceed to the payment step.

Choose the card as the payment method and you can see,

"Reset card Info" then you can Reset the card info saved by ticking "X"
(X in the next card number tiny box “Save this card Info as my default card)

You don't need to proceed with the order process completely and just delete the item or cancel the order.

Where do I have to ask?

If you have inquiries about us and your order, please send us e-mail to the address below.

Inquiry on Buyers' side :
help@qoo10.sg for all general inquires on buyer side
payment@qoo10.sg for payments inquires

Inquiry on Sellers' side :
seller@qoo10.sg for sales (order, shipping, cancel, return etc.), settlement and general inquiries on seller side
seller_regist@qoo10.sg for submitting documents required for seller registration

I have trouble on my order

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Help > FAQ > Others