Call US and Available Time
Call Us (65-6500-4440)
Available Time weekdays09:00~12:00 13:00~18:00
Exclusive Call centerfor Qprime orders
Please submit required documents as (1)Copy of NRIC and (2)Copy of Bank statement.
QSM (Qoo10 Sales Manager) program is a seller tool which helps seller to manage items.
Seller can manage the entire sales process online in one central location. It is totally free to use for everyone.
You can click on 'QSM' at the upper right hand corner of Qoo10 main page.
Or you can simply click the link below to go to QSM program directly. https://qsm.qoo10.sg/gmkt.inc.gsm.web/Login.aspx
Seller shop is your own shop in Qoo10 and you can see all your listed items here.
It is automatically generated at the time of your seller registration.
You can set various seller shop information such as seller shop title, logo, address, main layout etc. in [QSM > Setting> Manage Mini-Shop].
You can access your seller shop in ‘Seller information’ section in your item page or by clicking on ‘Seller shop’ at the top in QSM.
Buyers can list you as their favorite seller here so that they can visit your shop more often and easily.
If you have a problem Listing or Editing Items on Item Management page.Please try following instructions and visit QSM again with new window. 1. Please set up : Window > Tools > Internet Options > 1. General tab > Browsing History:2. Settings > Check for newer versions of stored pages: 3. Every time I visit the webpage > 4. OK(Save) > 5. OK(Save)
2. If you still having a trouble with listing or editing items. then please delete "Browsing History"
Plus item service is another effective advertisement method in exposing the goods to the customers other than premium list.
This service enables your items to be displayed on the top of the relevant category main or search result page.
You can register plus items at [QSM > Promotion > Ad. Plus]
which you can find in category main or search result page in Qoo10.
Plus items can be registered as either keyword or category which is the most frequent searching method for customers.
As this service is processed in bidding, to start bid, you need min. 500 Q-cash per day for keyword and min. 2,000 Q-cash per day for category.
Up to top 5 highest bid items can be registered as plus item for a day and the new bid starts everyday.
If you set the auto-bidding period, your bid item will be automatically placed in a bid during the set period.
Bidding is not available during 17:50~20:00 everyday and cancelling bid is not available during 17:00~20:00 everyday.
Display will start around 18:00 everyday after deduction of advertisement rates which you bid.
You can check the details of your plus items in QSM > Promotion > AD Plus.
You can find all your listed items by clicking on search button in [QSM > Listing & Pricing > Listing & Editing].
If you double-click on GD code in grid, you will be directed to its item page in Qoo10.
Also, they can be found in a seller shop.
Premium list is an advertisement method to put your items stand out among so many items in the search result list.
This service makes the display rank of your items elevated a little higher in the search result list along with red premium icon
so that they can attract the customer’s attention more visually and effectively.
You can apply for this service at the time of listing items in QSM and you need Q-cash as per the display duration.
(1 day: 50 Q-cash / 2 days: 100 Q-cash / 7 days: 300 Q-cash / 2 week: 500 Q-cash / 1 month: 800 Q-cash)
* What is Q-cash?
Q-cash is a kind of cyber currency used at Qmarket just for sellers and 100 Q-cash is equivalent to S$1.00.
You can charge Q-cash and check the details of your Q-cash in ‘My Qoo10’.
For keeping sellers motivated and keen to promoting products to improve sales performance as well as a safe and enjoyable purchasing process for the buyers, Qoo10 awards sellers with credit points as well as penalties based on sales and shipping performance.
Awarded Credit Points & Penalty
Transaction Completed (Delivery status : Delivered)
- 2 (4 ~ 7 days delay)
- 3 (more than 8 days delay)
Order Cancel & Return (due to seller's fault)
Sellers may check credit points at Qoo10 main site>>My Qoo10 >>Personal Info >> My credit points
Qoo10 Service Fees
> Changes in seller grades will take effect on the first day of every month.
> Overseas service fee rate will apply to overseas seller who register after July 1, 2015.
- The service fee rate is decided based on the seller account grade and the basic item price(Qprice).
- The service fee is calculated based on the total transaction amount.
* Transaction amount = basic item Price + Option Price + Shipping fee
- The credit card service fee is included in the Qoo10 service Fee, herein there is no additional fee on it.
- The additional tax which incurred from the service fee is borne by seller.
(SG :GST / JP:消費税 / CN :增值税 / ID:PPN )