Call US and Available Time
Call Us (65-6500-4440)
Available Time weekdays09:00~12:00 13:00~18:00
Exclusive Call centerfor Qprime orders
Manage the entire sales process online in one central location! The Qoo10 Sales Manager (QSM) program allows you to list products, monitor inventory levels and manage customer communication. It's available for free! QSM
QSM lets you:
1. List products2. Change the quantity and price of your products 3. Monitor inventory levels 4. Track delivery status 5. Manage customer communication 6. Purchase premium listing services
List items in your very own Seller Shop for free!
Sellers can create attractive item description pages to provide information to potential buyers about their items, payment and shipping methods, and returns policies.Qoo10 monitors listings and promotes selected items by applying free discount coupons and advertising them within Qoo10 and on other websites.
Qoo10 helps you to sell! We invest heavily in buying media from major local channels, such as internet portals and price comparison websites, so you save on your own promotional activities and related costs. In addition, Qoo10 provides sellers with a range of marketing tools, including loyalty programs.
1. Discount Coupons : Buyers can collect discount coupons by trading in Qstamps or visiting pages that issue discount coupons. Flexible use of coupons, just like in bricks-and-mortar shops, increases the fun side of shopping, while encouraging buyers to buy more on Qoo10.
2. Q-Stamp : Registered buyers can earn Qoo10 Stampes (Qstamps) through various activities on the Qoo10 site, including purchasing selected products and writing product reviews. Qmarket also awards Qstamps through random draws and other channels. Qstamps can be accumulated and redeemed for discount coupons.
3. Qoo10 Mileage : Registered buyers can earn Qoo10 Miles by purchasing selected products. The selected products are seller promotions, and the relevant seller bears the cost for issuing Qoo10 Miles.
To ensure a secured trading environment, Qoo10 requires merchants to submit documents such as their NRIC, bank statements, etc. for payment settlement. Merchants can start selling activities, such as product listing before submission of the required documents; however, funds collected from buyers will not be released to the seller until they have submitted the required documents and submission is confirmed by Qoo10.
Submit the required documents to us by mail, e-mail or fax. 1) Singapore citizens (over 15 years old) or Singapore Permanent Residents: - A copy of your NRIC (National Registration Identity Card) front/back or Utility Bill or Business License - A copy of your Bank Statement or a copy of legally valid document showing the identical bank account number which you input during Qoo10 seller authorization process and the identical name written on your NRIC, Utility bill or Business License 2) Foreigners holding a valid work visa for Singapore (Employment Pass, Work Permit; not a tourist visa): - A copy of your FIN Card front/back or Business License - A copy of your Bank Statement or a copy of legally valid document showing the identical bank account number which you input during Qoo10 seller authorization process and the identical name written on your FIN Card or Business License Qoo10 Singapore Branch 150 Beach Road #18-01 Gateway West Singapore 189720 Fax: +65-6735-3487
To ensure continous growth of sales performance and providing a safe and secure platform for buyers, Qoo10 will award credit points or penalties according to your sales performance.
You can check your credit points in ‘My Qoo10’.
Awarded Credit Points & Penalty
Transaction Completed (Delivery status : Delivered)
- 2 (4 ~ 7 days delay)
- 3 (more than 8 days delay)
Order Cancel & Return (due to seller's fault)
The following goods are prohibited for sale. Therefore, Qoo10 can cancel, suspend the advertisement of such goods or take necessary actions at our disposal without your prior consent.
Prohibited & Restricted Items
False or misleading items
Items infringing on others’ rights such as intellectual property rights, trademark rights etc.
Items having equivalent effect to defamation or credit damage made by such methods
Adult items, illegally copied films or records, games etc.
Forged, stolen, lost items or items that are suspected of fraud
Legally prohibited items for sale such as weaponry, drugs etc.
Items against other applicable laws
Qoo10 Service Fees
> Changes in seller grades will take effect on the first day of every month.
> Overseas service fee rate will apply to overseas seller who register after July 1, 2015.
- The service fee rate is decided based on the seller account grade and the basic item price(Qprice).
- The service fee is calculated based on the total transaction amount.
* Transaction amount = basic item Price + Option Price + Shipping fee
- The credit card service fee is included in the Qoo10 service Fee, herein there is no additional fee on it.
- The additional tax which incurred from the service fee is borne by seller.
(SG :GST / JP:消費税 / CN :增值税 / ID:PPN )
Requirement for both upgrading and maintenance of seller grade has been changed.The changes are as follows: Seller grade upgrade requirement
Total Accumulated Transaction
Accumulated Service Rating
Accumulated transaction value of over S$10,000.00
Service rating must not be a negative value
Accumulated transaction value of over S$50,000.00
Service rating must not be a negative value
- Based on transactions that have completed shipment process, only accumulated records from the past 12 months areused to determine seller grades.
Seller Grade maintenance requirement
Based on monthly Transaction(previous month's value)
Service Rating (previous month's value)
Accumulated transaction value of over S$1,000.00
Accumulated transaction value of over S$5,000.00
[Service rating] – Summation of all the ratings below must not be equal to a negative value.
The length of time from payment completion dateto shipment completion date(For items with future release dates, the length of time from expected shipment date to shipment completion date applies.)
Domestic Shipping+2 point for 0~2 days +1 point for 3 days0 point for 4~7 days-1 points for 8~9 days-2 point for 10+ days -0.2 points for non-registered mailInternational Shipping+2 point for 0~4 days +1 point for 5 days0 point for 6~11 days-1 point for 12~13 days-2 point for 14+ days-0.2 points for non-registered mail*after the point of payment completion
Rating on cancel and return
Canceled/Returned item due to seller's fault :- 3 points Non-receipt report : -2 points
Buyer's service evaluation rating
Highly recommended : +1 pointrecommended: +0 pointNot recommended: -1 point
F.A.Q on changes to service fees
A:Service rating is a new measurement tool to determine seller's service quality. The Service rating should measure buyer'soverall experience with a seller by using the following three ratings: Shipment rating, Claim rating, and Buyer rating. The summation of these three ratings determines the Service rating. In order to maintain or upgrade seller grade, Service ratingshould not be a negative value. Service rating = Shipment rating + Claim rating + Buyer rating Shipment rating: Points are added or deducted based on length of time from payment completion date to shipment completion date. (For reserved items, the duration is measured from expected shipment date to shipment completion date.)A long shipping duration will lead to a point(s) deduction and a short shipping duration will result in addition of a point.Claim rating: If cancel/return of items result due to seller's fault, 3 points will be deducted.Buyer rating: If a buyer highly recommends during a product review, 1 point is added. If a buyer chooses not recommend, 1 point is deducted. Product review is written at the confirmation of shipment completion stage.