"POPStation" for Qoo10 Sellers
1.What is POPStation?
POPStation (Pick Own Parcel Station) is a new and secure way for Qoo10 Members to collect their purchases. Qoo10 Members can shop online on qoo10.sg and choose to deliver to a POPStation for self-collection any time at their own convenience.
2.How does POPStation work?
After Qoo10 Members have selected POPStation as their preferred delivery address and made payment for their order, you will then pack the items, paste shipping label on parcel and arrange for SingPost to pick up your parcel.
Qoo10 Members will receive an SMS and email notification once SingPost has delivered the parcel to the POPStation and they can collect it any time at their own convenience.
3.Why use POPStation?
POPStation allows you to deliver your parcel to Qoo10 Members by the next working day. It is fast, safe and secure.
POPStation also offers great convenience for Qoo10 Members as they can choose which POPStation to collect from and most of the POPStations are available 24/7. Qoo10 Members do not need to wait at home or queue at the post office to collect their parcels. POPStation is also very easy to use and they can collect their parcels fuss-free! Click here to learn more
4.How will POPStation benefit my business?
POPStation increases your customers’ satisfaction and lowers your cost to serve. A common situation where there is no one is at home to receive a parcel and re-scheduling the delivery can affect business productivity with incremental service cost. With POPStation, your business achieves high successful delivery rate and high customer satisfaction rate as your customers will never miss a parcel or have to wait for the parcel delivery.
5.Is POPStation secure?
Only the unique QR code and PIN code sent to Qoo10 Member can be used to open the locker to collect their parcel. There are at least 2 CCTV cameras monitoring each POPStation.
6.Do Qoo10 Members need to register for a POPStation account before they can deliver their purchases to a POPStation?
Qoo10 Members do not need to register for a POPStation account. After they have placed their order and choose to deliver their parcels to a POPStation for self-collection. You will then pack the items, paste shipping label on parcel and arrange for SingPost to pick up your parcel.
Qoo10 Members will receive a SMS and email notification once SingPost has delivered the parcel to the POPStation and they can collect it any time at their own convenience.
7.Where are the POPStations located?
There are over 100 POPStations which are conveniently located in shopping malls, commercial buildings, community centres, post offices and more. Click here to find a POPStation near you.
8.How big are the POPStation lockers?
Each POPStation has 3 locker sizes.
Type
|
Size
|
Suitable for
|
Weight limit
|
Small
|
42cm (w) x 10cm (h) x
61cm (d)
|
· 1-3 pcs of clothes, digital
gadgets, beauty/cosmetics
items OR jewellery and
accessories
|
0 - 3kg
|
Medium
|
42cm (w) x 23.5cm (h) x 61cm (d)
|
· 1 – 2 pairs of ladies shoes
OR
· 1 pair of men shoes OR
· 4 – 5pcs of clothes, digital
gadgets,beauty/cosmetics
items OR jewellery and
accessories
|
4 - 10kg
|
Large
|
42cm (w) x 37cm (h) x 61cm (d)
|
· 3 - 4 pairs of ladies shoes
OR
· 2 pair of men shoes OR
· 5 - 10pcs of clothes, digital
gadgets, beauty/cosmetics
items OR jewellery and
accessories OR
· 1 – 2 pcs of electrical
appliances
|
11 - 30kg
|
9.What happens if my parcel is too large to fit into the lockers?
SingPost will notify you if your parcel is too large to fit into the locker, it will have to be delivered to a home/office address. You will then need to contact Qoo10 Member to arrange for delivery to a home/office address.
10.Is there any packing advice for POPStation?
Here are some useful tips:

11.How much time do Qoo10 Members have to collect their parcel from the POPStation?
You will have 5 days from the time you receive the SMS and email notification to collect your parcel from the designated POPStation. If you fail to collect your parcel within 5 calendar days of receiving a notification, your parcel will be sent to Paya Lebar Post Office at One KM Mall, 11 Tanjong Katong Road Singapore 437157. Your parcel will be stored for another 5 calendar days at Paya Lebar Post Office for you to pick it up. If you fail to do so, we will return your parcel to the sender.
12.How fast will the consumer receive the item at POPStation?
Consumers will be able to collect their parcel from their preferred POPStation the next working day
(from the day the parcel is collected from consumers).
POPStation = Faster delivery time = Faster money payout by Qoo10
13.Is POPStation popular among consumers?
Findings of an annual online shoppers study commissioned by Singpost show that POPStation is very popular among online shoppers:
-94% liked the idea of self-collection at their own convenience, instead of missing parcel at doorstep
-86% felt that it is more efficient to self-collect their parcel at POPStation at preferred time instead of doorstep delivery
-Of those who have chosen POPStation, 87% of them said that they will choose POPStation again as their preferred delivery option.
14.How fast will the consumer receive the item at POPStation?
Consumers will be able to collect their parcel from their preferred POPStation the next working day
(from the day the parcel is collected from consumers).
POPStation = Faster delivery time = Faster money payout by Qoo10