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Princess Pink
Princess Pink KR Join Fellow
15,399 Fellows
POWER MINISHOP RATE 90%
The Face Shop Mask Sheets (Real Nature The Solution + others) Nose Strips TheFaceShop faceshop
44 items sold
0.72

The Face ShopThe Face Shop Mask Sheets (Real Nature The Solution + others) Nose Strips TheFaceShop faceshop


Customer who recommended this item
7829
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
Shipping fee is free when purchasing above US$73.20 in a cart.
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Notice

Subject Register Date
Changes to orders Seller Jan 10, 2017
No reimbursement for loss/damage of Normal Mail packages Seller Jan 07, 2015
In the event that there are problems with your order Seller Jul 25, 2014
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Manufacturer/
Place of origin
The Face Shop / Korea Condition New Product
Shipping From From Overseas (Singapore)
help
Material
Payment Method Q*Coin Pay, VISA, MasterCard, American Express, Union Pay, PayPal, E-Nets, Cash Deposit, Q·account, GrabPay, Rely, PayLah!, AXS, NETS QR, AliPay, WeChat Pay, Convenience Store
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description The Princess Pink Shop Bestsellers from Top Korean Brand The Face Shop Mask Essential Real Nature Pure Water Facial Mist
BOOKMARK 1 2 3 4 5 6 7

Photo Review (1,977)

Customer Review (7,932)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Sep 14, 2019 car*** (SG SG)
Highly Recommend Aug 30, 2019 ema*** (SG SG)
Recommend Aug 29, 2019 saa*** (SG SG)
Highly Recommend Aug 18, 2019 haz*** (SG SG)
Highly Recommend Jul 13, 2019 p_y*** (SG SG)
Highly Recommend Jul 10, 2019 spe*** (SG SG)
Highly Recommend Jul 10, 2019 jes*** (SG SG)
Highly Recommend Jun 29, 2019 eri*** (SG SG)
Highly Recommend May 03, 2019 evo*** (SG SG)
Highly Recommend Apr 02, 2019 wee*** (SG SG)

Item Q&A(338)

Status
Question & Answer
  • Notice

    Changes to orders

    To change delivery address or items in your orders, please cancel your current order and place a new order with the correct address/item/information. The system is automated, so we cannot make manual changes.
    Princess Pink
  • Notice

    No reimbursement for loss/damage of Normal Mail packages

    If you select normal mail mode of delivery, and your items are damaged or lost in transit, there will be no reimbursement by the post office, the seller, or the website. Long delays or loss are rare (<1% in our experience), but because we send out thousands of packages each month, we see a handful of loss/long delay cases every month.
    The post office handles a much higher volume than courier companies, so the risk of damage in transit is higher, in spite of reasonable efforts in packaging to avoid damage,
    The post office does not guarantee safe delivery of normal mail packages, and neither does the seller. Select Qxpress (or qualify for a free upgrade to Qxpress) or self collect to ensure safe receipt of your purchases.
    Princess Pink
  • Notice

    In the event that there are problems with your order

    We strive to ensure that you orders are correctly fulfilled, safely packed and delivered. For packages with Qxpress shipping, safe delivery of your orders is guaranteed. If there are problems, please retain all evidence including parcel packaging, unopened items, packing labels, etc. We have a logistics provider in Singapore who can go to replace your items and pick up the evidence. We apologize for the inconvenience, but need to comply with this process as we have encountered cases of customer fraud.
    Princess Pink
  • FAQ

    I paid a shipping fee of SGD 1.99 for Normal Mail shipping, but when I received the package by Singpost Normal Mail, the stamp shows SGD 2.55 or SGD 0.60 or SGD 0.90. The stamp never shows SGD 1.99
    Why is there this difference?

    The shipping fee covers the international shipping from our office in Seoul to our forwarder in Singapore, the local shipping from our forwarder in Singapore to the customer, and our forwarder's handling fees. The actual cost is actually higher than the shipping fee we charge, but we cover the additional cost from the item margin. The shipping fee is usually a flat fee, although for a few heavy items the shipping fee increases with quantity purchased. For many of our listings shipping fee is waived if there is a sufficiently large purchase. Details on shipping fee are always made known on the item listing page, and the buyer will also be informed of the total shipping fee before making payment, so that the buyer can decide whether to proceed with the transaction.
    Princess Pink
  • Answered
    Question
    bla******* 2019-01-09
    Answer
    Private Enquiry
    Princess Pink 2019-01-09
    Question
    Private Enquiry
    Answer
    Private Enquiry
  • Answered
    Question
    pro******* 2018-12-22
    Answer
    Dear customer,
    Unfortunately, we are not sure when this item will be replenished, because it is out of stock at the manufacturer.
    Sorry for the inconvenience.
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-12-24
  • Answered
    Question
    ong******* 2018-11-09
    Answer
    Dear customer,
    Our current stock for The Solution Ceramide has expiry date in 2019 April.
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-11-10
  • Answered
    Question
    sno******* 2018-11-06
    Answer
    Dear customer,
    Acai Berry type is no longer manufactured.
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-11-07
  • Answered
    Question
    bla******* 2018-07-28
    Answer
    Dear customer,
    We have adjusted it so that you can order these 2 types.
    The Cucumber mask sheet design has been renewed.
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-07-28
  • Answered
    Question
    pro******* 2018-04-28
    Answer
    Dear customer,
    We are out of stock, and we are not sure when we can get new stock.
    Sorry for the inconvenience.
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-04-29
  • Answered
    Question
    lim******* 2018-03-07
    Answer
    Private Enquiry
    Princess Pink 2018-03-07
  • Answered
    Question
    pro******* 2018-02-12
    Answer
    Dear customer,
    Unfortunately, we are out of stock of that item. We may get new stock in March.
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-02-12
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Address
18 Dobong-ro 169da-gil, Dobong-gu, Seoul Dobong-dong, 1F

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