Customer who recommended this item
Customer Satisfaction Score
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Subject Register Date
Disclaimer On Delivery & Damage Seller Nov 12, 2018
Our Operation Hours Seller Aug 31, 2018
UPDATE : OUT-OF-STOCK and under PRE-ORDER items Seller Dec 13, 2017
Place of origin
NANO JAPAN / JAPAN Condition New Product
Shipping From Domestic (Singapore)
Material Natural Ingredients only. Safe for expecting, lactating mothers. Strongly recommended for 25 years old and above.
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.(+6598710628 / heiding@nanocollagenshop.com)
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
JANCode 4976652006928
Brief Description NANO COLLAGEN is the foremost advanced and highest premium quality of Collagen from Japan today! Produced under stringent JFRL, JHNFA, ISO regulations.
Country of Origin ............ AUTHENTIC ♪ Made in JAPAN (日本製)
Product Benefits ................ PROVEN ♪ [SKIN] Tightening, Whitening, [BUSTLINE] Lifting, [HAIR/ SCALP] Strengthening, Growth, Prevents Hairfall
Active Ingredients ........... COMPLETE ♪ 5,500mg Nano collagen peptide, Hyaluron, Elastin peptide, Biotin, CoQ10, Vitamin C, Lactic Acid Bacteria probiotics, Pearl Coix extract
Content/ Can ............... BEST VALUE ♪ Gross Wt. 245gm for 35-days
Recommended Dosage per day 7gm per scoop. Free scoop included
Suggested User Age Suitable for 12 years old and above. Strongly required for 24 years old and above
How to Consume Take 1 to 2 scoop(s). Add to your favorite beverage and enjoy. With breakfast and/ or before bedtime
Produced & Tested HALAL-certified. Manufactured under JHNFA, ISO9000, JFRL, AVA tested
User Advisory Suitable for expecting and breast-feeding women. May cause some bowel discomfort for lactose-intolerant person
BOOKMARK 1 2 3 4 5 6 7

Photo Review (9,649)

Customer Review (22,394)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Jan 15, 2019 Joh***
Highly Recommend Jan 14, 2019 lia***
Highly Recommend Jan 05, 2019 Pau***
Highly Recommend Jan 03, 2019 oli***
Highly Recommend Jan 03, 2019 mif***
Highly Recommend Jan 02, 2019 dol***
Highly Recommend Dec 31, 2018 dan***
Highly Recommend Dec 31, 2018 ruc***
Highly Recommend Dec 30, 2018 hdg***
Highly Recommend Dec 30, 2018 yin***

Item Q&A(3,213)

Question & Answer
  • Notice

    Disclaimer On Delivery & Damage

    We’d like to inform that all dents are not exchangeable, returnable or refundable arising out of delivery. While every endeavour is taken to ensure every of our product is shipped in best condition & with the utmost care in packaging to protect the item, we're unable to guarantee that they will be 100% without any flaws in the external condition during the course of delivery and handling by 3rd-party (ie Qxpress/ Qprime/ QX Quick).

    We’d like to assure buyers that as the content such as NANO Collagen, NANO Detox, NANO Diet are 100% dry powder, any dents do not pose any contamination risks to the content inside. It’s unlike canned foods which contain liquid/ sauce/ paste that may react with exposed material.

    While NANO JAPAN continue to hope meet the high expectations of all valued buyers, we seek reasonableness and warm understanding to continue serve u with the highest quality of products & at the most affordable prices that’s unbeatable! =D
  • Notice

    Our Operation Hours

    Dear Customer,

    Good day to you. Please take note that our company doesn't operate during Saturday & Sunday (weekends) and public holiday. We apologise for any inconvenience caused. For those customers who have placed the order during this period, the order will be processed as soon as when warehouse re-open. Same goes for Qxpress courier company.

    Our operation hours will be from 9:30 AM to 5:30 PM (weekdays: Mon - Fri).

    Thank you and have a pleasant day.

  • Notice

    UPDATE : OUT-OF-STOCK and under PRE-ORDER items

    Dear Customer,

    Thank you for your purchase and kind patience.
    We are still waiting for fresh shipment to arrive and please take note that NANO NANO Birds Nest, NANO Diet and NANO Resvera are pre-order (PO) at the moment as per stated. We will ship out your order once the new shipment arrive. We seek your kind understanding and patience.

    P/S: If you did not order any NANO Resvera/ NANO Birds Nest/ NANO Diet, please ignore this message.

    Million thank you and have a pleasant day.

  • Notice

    Our Freshness Policy (update) & How to Store Your Products

    - U are strongly advised to ensure that the user is not allergic to the product (ingredients) before placing any order.
    - If the purchased product(s) is unsuitable to the intended user due to personal/medical/preferential reasons, we strongly recommend u to offer/ gift the product to another person whom he/she will find suitable/ favourable to enjoy.
    - Be sure u store your products in a cool, dry location.
    - Food/drinks items should be consumed completed within 6-8weeks upon the first opening.
    The CURRENT Batch of FRESHNESS are:
    2) NANO ROYAL JELLY: 01/09/2020
    3) NANO FUCOIDAN: 01/08/2020
    4) NANO BIOGENIE: 04/06/2020
    5) NANO DETOX: 01/08/2020
    7) NANO KRILL OIL: 01/05/2020
    8) NANO RESVERA: No expiry OOS/ PRE-ORDER (ETA 25-JAN)
    9) NANO LACTO VV: 01/12/2020
    11) NANO CARBOLITE: 26/12/2021
  • Notice

    Our Refund & Return Policy

    - Like retailers, food, drinks, personal care products cannot be exchanged, returned nor refunded due to hygiene reasons.
    - Reasons not limited to purchased by mistake, promotion overlooked, medical conditions, allergies, purchase in excess will not be entertained.
    - Refund due to buyer long absence will not be accepted and will be submitted to Qoo10 for blacklist.
    - Buyers are encouraged to ensure the ingredients are not allergic to the intended user before purchasing.
    - In the unlikely event that a refund/ return is accepted, the original item(s) must be shipped back to our premise first for inspection of condition. NANO JAPAN reserves the right to refuse refund/ return if the condition is unacceptable and/ or item is purchased more than 3 months.
    - Only if acceptable, 15% of the purchase amount plus 2-ways delivery fees will be deducted.
  • Notice

    Our Delivery Policy & Tips to You

    - Please ensure that your FULL address, unit number postal code and contact number(s) MUST be clearly provided upon making your order.
    - NANO JAPAN cannot be responsible for incorrect/ incomplete info provided and buyer will have to bear ALL costs of delivery, return and re-delivery.
    - NO SPECIFIC DELIVERY DATE & TIME REQUEST WILL BE ENTERTAINED due to service not available by Qxpress. But, if u have any delivery note to delivery man, pls state short+clear info in the address part NOT memo.
    - Qxpress is NOT OBLIGATED to call before arrival.
    - In the event of of wrong delivery address, long-absence, request for return/ refund/ exchange will not be entertained.
    - Buyers are to track OWN orders online with tracking no. provided and contact NANO JAPAN immediately if verification is needed.
    - We deeply regret any inconvenience caused and seek your appreciation for our continued dedication to make your online purchase experience with us a most pleasant one.
  • Notice

    Our Self-collection Policy

    - NANO JAPAN generally does not encourage self-collection as reliable delivery services with online tracking number are provided.
    - In unusual and rare circumstances, NANO JAPAN may accede to self-collection request out of good faith, by our staff at one single location i.e. EUNOS MRT station (area between control station and POSB bank).
    - NANO JAPAN sincerely requests buyers to contact our appointed staff 15 minutes before arrival.
    - Our staff will discreetly depart for lateness by buyers of more than 15 minutes maximum without prior notification.
    - No further purchase, exchange request nor negotiation is possible at point of self-collection.
    - Any request to seek insurance/ investment opportunity presentation, private dates and of similar nature will be deemed as harassment.
    - No rebate for delivery will be given for self-collection due to voluntary request.
  • Notice

    Our Orders Fulfillment Policy/ Upon Receiving Your Products

    - We are committed to ensure the accuracy, quality and condition of your ordered products.
    - Delivery services are provided by third-party. Any queries/complains/feedbacks pertaining to the delivery services can be directed to them directly and conveniently online.
    - When receiving your parcel from NANO JAPAN, please CHECK and ENSURE that 1) The box is printed with our logo NANO JAPAN 2) Description on the waybill/consignment note such as name, address, cart number matches your details 3) Securely strapped 4) No sign of opening, tempering, damages or wetness.
    - In the unfortunate event that you found your order quantity incorrect, condition unsatisfactory, do not be alarmed. Keep the box or cut-out the original waybill, delivery consignment note and also the weight sticker, total 3 pieces. Contact us immediately Q&A for investigation to commence.
    - Any claim of missing/ incorrect items after 3-days of successful delivery by Qxpress WILL NOT BE ENTERTAINED.
  • Notice

    Our Customer Service Policy

    - As promotions and/ or prices can be campaigned by Qoo10 and/ or sponsors, NANO JAPAN cannot be responsible when buyers do not find themselves enjoying the promotions they had hoped for due to technical glitches, promo time-lapsed and/ or absence.
    - NANO JAPAN is committed to provide the highest quality products that complies with foods safety standards and regulations recognized from around the world and local authorities.
    - Mutual respect is appreciated. We reserve the right to protect our co-worker from abuse, malign and/ or unfounded accusation.
    - Any feedback and/ or complains can be first sought/ made with us directly on e-mail.
    - Prompt actions not limited to police report and legal recourse will be taken if inappropriate/ abusive speech/ actions are conducted.
    - We deeply regret for any inconvenience caused and seek your appreciation for our continued dedication to make your online purchase experience with us a most pleasant one
  • Unanswered
    tay******* 2019-01-16
  • Unanswered
    nur******* 2019-01-16
  • Answered
    jin******* 2018-12-23
    Dear Customer,

    Good afternoon to you and thank you for your purchase.
    For your information, your order is still under pending due to unforeseen circumstances issues (free gift supplier unable to deliver on time), hence for those customers who are entitled for the face mask as a free gift, including yours, all this affected orders can only ship out as soon as the free gift reach us, ETA within this week. We are very sorry for the inconvenience caused and keep you waiting. We seek your kind understanding and patience with us. Please let us know if there's anything that we can assist u further... Thank you so much.

    NANO JAPAN 2018-12-23
  • Answered
    yuk******* 2018-12-19
    Dear customer,

    Good morning to you and thank you so much to your many supporttt!!! The consumption way is very flexible and the result will be different when your consumption way is different! :D For optimal result, please take:-
    1. 1-bot NANO Birds' Nest in the morning before breakfast/ empty stomach.
    2. 1-scoop NANO Collagen + 2-caps NANO Royal Jelly + 1 to 2-scoop NANO Detox with/ after breakfast in the morning.
    3. 1-packet NANO Carbolite 30 mins before heavy meal/ lunch/ dinner/ supper/ buffet.
    4. 1 to 2 scoops NANO Diet after dinner as juicing.
    5. 1-sachet NANO Lacto VV + 3-caps NANO Krill Oil + 3-caps NANO Fucoidan with lukewarm water before bedtime.
    7. 40 to 50ml NANO Resvera 30 mins after meal/ lunch/ dinner. For metabolism improvement, it is recommended to drink with/ after a full/ regular meal. For sleep improvement, please drink it 30 to 60 mins before bed :)
    We hope the above is clear and helpful. :) Have a wonderful NANO daily plan! :D

    NANO JAPAN 2018-12-20
  • Answered
    san******* 2018-12-17
    Private Enquiry
    NANO JAPAN 2018-12-18
  • Answered
    lil******* 2018-12-17
    Dear Customer,

    Good afternoon to you and thank you for your enquiry... :) For your information, NANO Collagen contains ZERO Carbohydrate, ZERO cholesterol, ZERO fats, NO preservative, NO colouring and NO added sugar (even suitable for diabetes person). Also, each 1-scoop (7gm) of the NANO Collagen only have 24 calories which is equated to 1/3 of small egg. They would not cause blood sugar and weight to increase too, even when taken it every day. ^^D Kindly be rest assured.

    NANO JAPAN 2018-12-17
  • Answered
    ire******* 2018-12-12
    Dear Customer,

    Good afternoon to you. To get $27.00 each for NANO Collagen, customer needs to use both coupons, Qoo10 $12 cart coupon and $12 Shop Coupon to offset the total amount with a minimum purchase of 1-set upon checkout as per advertised. Hope this clarify.

    [($78 for 2-qty) - Qoo10 $12 Cart Coupon - $12 Shop Coupon] / 2-qty = $27.00 each as per advertised.

    Thank you and have a pleasant day.

    NANO JAPAN 2018-12-12
  • Answered
    sha******* 2018-12-11
    Private Enquiry
    NANO JAPAN 2018-12-12
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