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Top Selling Aloe Vera Soothing Gels by Nature Republic / 3W Clinic / TheFaceShop / NaturEssentials
215 items sold
3.3

3W clinicTop Selling Aloe Vera Soothing Gels by Nature Republic / 3W Clinic / TheFaceShop / NaturEssentials


Customer who recommended this item
10038
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Changes to orders Seller Jan 10, 2017
No reimbursement for loss/damage of Normal Mail packages Seller Jan 07, 2015
In the event that there are problems with your order Seller Jul 25, 2014
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Manufacturer/
Place of origin
Natural Republic / Korea Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description Mask Pack Gel Soothing Sunburn Treatment Moisturizing Aloe Vera Cooling Top Selling Nature Republic 92% 3W Clinic 100% Organia 90% NaturEssentials 99%
BOOKMARK 1 2 3 4 5 6 7

Photo Review (3,548)

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Customer Review (10,180)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Jan 17, 2019 kan***
Highly Recommend Jan 16, 2019 shi***
Recommend Jan 16, 2019 al_***
Highly Recommend Jan 12, 2019 ng_***
Recommend Jan 12, 2019 mok***
Highly Recommend Jan 11, 2019 che***
Highly Recommend Jan 11, 2019 ela***
Highly Recommend Jan 09, 2019 dan***
Recommend Jan 09, 2019 kel***
Highly Recommend Jan 07, 2019 ama***

Item Q&A(410)

Status
Question & Answer
  • Notice

    Changes to orders

    To change delivery address or items in your orders, please cancel your current order and place a new order with the correct address/item/information. The system is automated, so we cannot make manual changes.
    Princess Pink
  • Notice

    No reimbursement for loss/damage of Normal Mail packages

    If you select normal mail mode of delivery, and your items are damaged or lost in transit, there will be no reimbursement by the post office, the seller, or the website. Long delays or loss are rare (<1% in our experience), but because we send out thousands of packages each month, we see a handful of loss/long delay cases every month.
    The post office handles a much higher volume than courier companies, so the risk of damage in transit is higher, in spite of reasonable efforts in packaging to avoid damage,
    The post office does not guarantee safe delivery of normal mail packages, and neither does the seller. Select Qxpress (or qualify for a free upgrade to Qxpress) or self collect to ensure safe receipt of your purchases.
    Princess Pink
  • Notice

    In the event that there are problems with your order

    We strive to ensure that you orders are correctly fulfilled, safely packed and delivered. For packages with Qxpress shipping, safe delivery of your orders is guaranteed. If there are problems, please retain all evidence including parcel packaging, unopened items, packing labels, etc. We have a logistics provider in Singapore who can go to replace your items and pick up the evidence. We apologize for the inconvenience, but need to comply with this process as we have encountered cases of customer fraud.
    Princess Pink
  • FAQ

    I paid a shipping fee of SGD 1.99 for Normal Mail shipping, but when I received the package by Singpost Normal Mail, the stamp shows SGD 2.55 or SGD 0.60 or SGD 0.90. The stamp never shows SGD 1.99
    Why is there this difference?

    The shipping fee covers the international shipping from our office in Seoul to our forwarder in Singapore, the local shipping from our forwarder in Singapore to the customer, and our forwarder's handling fees. The actual cost is actually higher than the shipping fee we charge, but we cover the additional cost from the item margin. The shipping fee is usually a flat fee, although for a few heavy items the shipping fee increases with quantity purchased. For many of our listings shipping fee is waived if there is a sufficiently large purchase. Details on shipping fee are always made known on the item listing page, and the buyer will also be informed of the total shipping fee before making payment, so that the buyer can decide whether to proceed with the transaction.
    Princess Pink
  • Answered
    Question
    gmp******* 2019-01-07
    Answer
    Dear customer,
    Our current stock has expiry date as follows:
    Jeju Aloe 99% Fresh Soothing Gel (Jar) -- 2021 June
    Jeju Aloe 99% Fresh Soothing Gel (Tube) -- 2021 September
    We have stock of the tube version and you can place your order now.
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2019-01-07
  • Answered
    Question
    deb******* 2018-12-19
    Answer
    Dear customer,
    The promotion is for free upgrade from Normal Mail to Qxpress. So just pay the Normal Mail shipping fee, and your package will still be sent by Qxpress.
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-12-19
  • Answered
    Question
    sus******* 2018-12-16
    Question
    Private Enquiry
    Answer
    Private Enquiry
    Princess Pink 2018-12-16
  • Answered
    Question
    poe******* 2018-12-15
    Answer
    Dear customer,
    Our current stock expiry dates are as follows:
    3W Clinic 100% Snail Mucus Soothing Gel -- 2020 October
    3W Clinic 98% Aloe Soothing Gel -- 2021 January
    NaturEssentials 99% Aloe Gel -- 2021 February
    Nature Republic (jar) Aloe 92% Gel -- 2020 September
    Nature Republic (tube) Aloe 92% Gel -- 2021 June
    THEFACESHOP (jar) Jeju Aloe 99% Gel -- 2021 March
    THEFACESHOP Damyang Bamboo 99% Gel -- 2020 May
    THEFACESHOP (Jar) Jeju Aloe Ice Gel -- 2021 March
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-12-15
  • Answered
    Question
    ska******* 2018-12-03
    Answer
    Dear customer,
    Our sales team has replied to your inquiries.
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-12-03
  • Answered
    Question
    s96******* 2018-11-24
    Answer
    Dear customer,
    It contains alcohol, but not the others.
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-11-24
    Question
    Dear Seller

    Does 3W/The Face shop/NaturEssentials Aloe Vera Gel carry alcohol? Thank you.
    Answer
    Dear customer,
    They contain alcohol, but not the others.
    Thank you
    Best regards,
    Princess Pink Shop
  • Answered
    Question
    van******* 2018-11-06
    Answer
    Dear customer,
    Yes, the manufacturer changed the product earlier this year.
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-11-07
  • Answered
    Question
    ism******* 2018-10-03
    Answer
    Dear customer,
    The manufacturer has changed the design and packaging to 98% instead of 100%. Please see attached. We do not have any more of the old stock left.
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-10-04
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596 - 604 Dobong 1(il)-dong, Dobong-gu, Seoul 597

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