[2019 STAR BUY] Japan Yoshihama Abalones / Kippin Abalones/ New Zealand Abalones / Australia Abalone
397 items sold
8.10

Emperor Brand[2019 STAR BUY] Japan Yoshihama Abalones / Kippin Abalones/ New Zealand Abalones / Australia Abalone

   

Customer who recommended this item
4439
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Evouchers Validity Period - 21 Days Seller May 23, 2017
Expired Evouchers Seller Feb 07, 2017
Combine Shipping & Tips To You Seller Jul 05, 2016
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Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description STAR BUY! Japan Yoshihama Abalones / Kippin Abalones/ New Zealand Abalones / Australia Abalone
BOOKMARK 1 2 3 4 5 6 7

Photo Review (1,935)

Show My List

Customer Review (4,657)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Feb 23, 2019 ark*** (SG SG)
Highly Recommend Feb 20, 2019 koh*** (SG SG)
Highly Recommend Feb 20, 2019 csp*** (SG SG)
Recommend Feb 17, 2019 slm*** (SG SG)
Not Recommend Feb 17, 2019 Mot*** (SG SG)
Highly Recommend Feb 17, 2019 dav*** (SG SG)
Highly Recommend Feb 17, 2019 dav*** (SG SG)
Highly Recommend Feb 16, 2019 joa*** (SG SG)
Recommend Feb 16, 2019 cpk*** (SG SG)
Highly Recommend Feb 15, 2019 lol*** (SG SG)

Item Q&A(554)

Status
Question & Answer
  • Notice

    Evouchers Validity Period - 21 Days

    Dear Customers,

    Effective Jan 2017, all our evouchers validity period is 21 days. There will be strictly no extension of expired e-voucher tickets. Please kindly check the validity period of the e-vouchers before making your purchase.

    Refunds will not be applicable for expired evouchers.

    Thank you.


    Emperor Brand
  • Notice

    Expired Evouchers

    Dear Customers,

    Starting 7 Feb 2017, there will be strictly no extension of expired e-voucher tickets. Please kindly check the validity period of the e-vouchers before making your purchase.

    Refunds will not be applicable for expired evouchers.

    Thank you.


    Emperor Brand
  • Notice

    Combine Shipping & Tips To You

    - Please ensure that your FULL address, unit number postal code and contact number(s) MUST be clearly provided upon making your order.
    To combine your order under the same shipping, please ensure that to select the same shipping mode eg Qxpress for all item before add item to cart
    Example
    1st item Shipping rate Qxpress
    2nd item Shipping rate Qxpress
    3rd item Shipping rate Qxpress
    4th item Shipping rate Qxpress
    5th item Shipping rate Qxpress
    -Qxpress is NOT OBLIGATED to call before arrival.


    Only one time shipping fee will be incur for purchase below $150 for all item under same Shipping rate and enjoy FREE delivery for purchase above $150
    We seek your understanding for our continued dedication to make your online purchase experience with us a most pleasant one.
    Emperor Brand
  • Notice

    Return & Exchange Policy (Food category)

    - Submission of claims -
    Any return of exchange of items in unopen condition will be applicable within 7 days upon receiving of the item

    - Any shortage of item or wrong item received -
    a)Provide picture of the item contents within the parcel package
    b)Shipping fee will be incurred from seller end.

    - Expired item -
    Produce foul smell or having visible deterioration of the item.
    Provide picture of the deteriorating part of the item.
    Shipping fee will be incurred from seller end.

    - How to submit return or exchange from the buyer's end? -
    Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'

    - Refund due to buyer long absence will not be accepted and will be submitted to Qoo10 for blacklist.

    We will assess the claim issue with the provided picture and inform on the progress.
    Emperor Brand
  • Answered
    Question
    can******* 2019-02-14
    Answer
    Dear Customer, please advise us your order number in order for us to check. Thank you.

    Dear Customer,

    Kindly advise us your order number in order for us to check.

    Thank you.
    (Feb 14, 2019 13:44)
    Emperor Brand 2019-02-14
    Question
    Please see attached. Thanks.
    Answer
    Dear Customer,

    According to the system, all orders under this cart is under Store Pick up which you can pick from retail directly.

    Thank you.
    Question
    Can you look at the pick up voucher please? Its shown as delivery..
    Question
    Can you look at the pick up voucher please? Its shown as delivery..
    Question
    Can you look at the pick up voucher please? Its shown as delivery..
    Question
    Can you look at the pick up voucher please? Its shown as delivery..
    Question
    Can you look at the pick up voucher please? Its shown as delivery..
    Question
    Can you look at the pick up voucher please? Its shown as delivery..
    Question
    Can you look at the pick up voucher please? Its shown as delivery..
    Question
    Can you look at the pick up voucher please? Its shown as delivery..
    Question
    Can you look at the pick up voucher please? Its shown as delivery..
    Question
    Can you look at the pick up voucher please? Its shown as delivery..
    Question
    Can you look at the pick up voucher please? Its shown as delivery..
    Question
    Can you look at the pick up voucher please? Its shown as delivery..
    Question
    Can you look at the pick up voucher please? Its shown as delivery..
    Question
    Can you look at the pick up voucher please? Its shown as delivery..
    Question
    Can you look at the pick up voucher please? Its shown as delivery..
    Question
    Can you look at the pick up voucher please? Its shown as delivery..
    Question
    Can you look at the pick up voucher please? Its shown as delivery..
    Question
    Can you look at the pick up voucher please? Its shown as delivery..
    Question
    Can you look at the pick up voucher please? Its shown as delivery..
    Question
    Can you look at the pick up voucher please? Its shown as delivery..
    Question
    Can you look at the pick up voucher please? Its shown as delivery..
    Question
    Can you look at the pick up voucher please? Its shown as delivery..
    Question
    Can you look at the pick up voucher please? Its shown as delivery..
    Question
    Can you look at the pick up voucher please? Its shown as delivery..
    Question
    Can you look at the pick up voucher please? Its shown as delivery..
    Question
    Can you look at the pick up voucher please? Its shown as delivery..
    Question
    Can you look at the pick up voucher please? Its shown as delivery..
    Question
    Can you look at the pick up voucher please? Its shown as delivery..
    Question
    Can you look at the pick up voucher please? Its shown as delivery..
    Question
    Can you look at the pick up voucher please? Its shown as delivery..
    Question
    Can you look at the pick up voucher please? Its shown as delivery..
    Question
    Can you look at the pick up voucher please? Its shown as delivery..
    Question
    Can you look at the pick up voucher please? Its shown as delivery..
    Question
    Can you look at the pick up voucher please? Its shown as delivery..
    Question
    Please check pick up voucher..its indicated as delivery..
    Question
    Sorry..I think there's system error..repeated messages were shown..
    Answer
    Dear Customer,

    Kindly find attached your cart no orders which are under Store Pickup. 2 of the vouchers have been used at our Chinatown Point branch on 31/1.

    Thank you.
    Question
    Please see attached.. it is stated as delivery mode.. I went to the store and the salesperson refuse to release the abalone to me and ask me to check with seller to change the mode of delivery to collection.. if it cannot be done, please arrange for refund as I didn't receive the abalone..

    Thanks..
    Question
    I have a total of 3 vouchers..
    Answer
    Dear Customer,

    You have selected delivery mode as Store Pick up and option: Delivery, that is why the sales person was confused. The system will follow your selection of delivery mode, which is store pickup. We will advise our Chinatown Point team about this issue. The voucher that you sent in the attachment is valid.

    We are very sorry about the confusion.

    Do proceed to redeem at our retail at your convenient time before expiry.

    Thank you.
    Question
    Okay..thanks!
    Answer
    Dear Customer,

    You are welcomed !

    Thank you.
  • Answered
    Question
    len******* 2019-02-03
    Answer
    Private Enquiry
    Emperor Brand 2019-02-03
  • Answered
    Question
    len******* 2019-02-03
    Answer
    Private Enquiry
    Emperor Brand 2019-02-03
  • Answered
    Question
    ste******* 2019-02-01
    Answer
    Dear Customer,

    Kindly advise us your order no. for us to check for you.

    Thank you.
    Emperor Brand 2019-02-01
    Question
    order no. 289035856 - 289035860
    Question
    If my order cannot reach me today. Can i choose to go down to collect?? but you need to refund me the courier fee....
    Answer
    Dear Customer,

    You may proceed to our Morningstar Centre for the pickup. Will have admin team to refund your delilvery charge after you have picked up your order.

    Thank you.
    Question
    Hi I have pick up my order. can advice me on the refund of delivery charges before i confirm my order?
    Answer
    Dear Customer,

    Noted and will forward your refund request to our admin team.

    Thank you.
    Question
    I have confirm my order. please do refund of delivery charge for me.
    Thank you
    Answer
    Dear Customer,

    Noted and do allow us 2 to 3 working days to process your refund.

    Thank you.
    Question
    Hi, I waited for a week. But still not yet receive the refund.
    Answer
    Dear Customer,

    We are sorry that our admin team might have missed out to process this refund. You may check again in 1 to 2 days time as the refund has been submitted for process.

    Thank you.
  • Answered
    Question
    drt******* 2019-01-30
    Answer
    Private Enquiry
    Emperor Brand 2019-01-30
  • Answered
    Question
    hcg******* 2019-01-16
    Answer
    Dear Customer,

    The expiry date is 7/2021.

    Thank you.
    Emperor Brand 2019-01-16
  • Answered
    Question
    joy******* 2019-01-12
    Answer
    Dear Customer,

    We are sold out on 14 to 16H at the moment.

    Thank you.
    Emperor Brand 2019-01-14
    Question
    When will there be restock?
    Answer
    Dear Customer,

    We are sorry that this stock has fully sold out and will not restock.

    Thank you.
  • Answered
    Question
    lin******* 2019-01-11
    Answer
    Dear Customer,

    Kindly ensure you change the default delivery option to Store Pickup before you choose pick up location at the drop down box.

    Please find attached the selection to choose.

    Thank you.
    Emperor Brand 2019-01-11
    Question
    Yes i did. But when i go to check out, there is still a shipping charge. I think there might be some systems error.
    Thank you
    Answer
    Dear Customer,

    Another thing that you might want to check is whether all the items in your cart are selecting the same delivery mode. As long one of the item select delivery, delivery charge will be applicable.

    Thank you.
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MORNINGSTAR CENTRE 12 NEW INDUSTRIAL ROAD #03-01
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