ZANTELLE
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POWER MINISHOP RATE 90%
1.14

Animal Kingdom ✤ Terrarium Figurine ✤ Rabbit ✤ Monkey ✤Elephant ✤ Giraffe ✤ Hedgehog ✤ Bear


Customer who recommended this item
381
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
How do I file for exchange/replacement/refund? Seller Apr 26, 2016
Manufacturer/
Place of origin
Overseas Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
Brief Description Animal Kingdom ✤ Terrarium Figurine ✤ Rabbits ✤ Monkey ✤Elephants ✤ Giraffes ✤ Hedgehog ✤ Bear ✤ Kangaroo ✤ Animal Figurine
BOOKMARK 1 2 3 4 5 6 7

Photo Review (143)

Customer Review (380)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Nov 15, 2018 huo***
Highly Recommend Nov 04, 2018 cin***
Highly Recommend Oct 15, 2018 jes***
Highly Recommend Oct 09, 2018 jas***
Highly Recommend Sep 24, 2018 ben***
Highly Recommend Sep 18, 2018 juz***
Highly Recommend Sep 01, 2018 cin***
Highly Recommend Aug 27, 2018 car***
Highly Recommend Aug 17, 2018 3vy***
Highly Recommend Aug 03, 2018 jul***

Item Q&A(39)

Status
Question & Answer
  • Notice

    How do I file for exchange/replacement/refund?

    >Any return of exchange of items will be applicable within 7 days upon receiving of the item


    Any shortage of item or wrong item received
    >Provide picture of the item contents within the parcel package
    >Provide picture of the parcel package with the delivery information.
    >Shipping fee will be incurred from seller end.


    Defective item issue
    >Provide picture of the defective area of the received item
    >Provide video of the non-functioning of the product. (For electronic products)
    >Shipping fee will be incurred from seller end.


    Any change of mind from buyer's end or would like to change to other available products or does not want the item anymore
    >Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached.
    >Provide picture of the item to seller end.
    >Shipping fee will be incurred from buyer's end.
    ZANTELLE
  • FAQ

    How to submit return or exchange from the buyer's end?

    -Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' We will assess the claim issue with the provided picture and inform on the progress.
    ZANTELLE
  • Answered
    Question
    poh******* 2018-10-28
    Answer
    Hi, you may find turtle/tortoise in these two categories: (1) https://www.qoo10.sg/item/CHINESE-SHANSHUI-LANDSCAPE-TERRARIUM-ACCESSORIES-FENGSHUI-ROCK/437906466 (2) https://www.qoo10.sg/item/GONE-SAILING-I-TERRARIUM-FIGURINES-BRIDGE-BOAT-SEASIDE-UMBRELLA/580642220
    ZANTELLE 2018-10-29
    Question
    Hi, noted. I'hv placed an order and found out that there are still some itemsthat I'd like to order, to save on shipping fee, can I order through email and pay by transfer?
    Answer
    hi, you may still order through Qoo10. We can hold back on processing your first order and combine them together, enclosing cash as delivery charge refund on second order in the parcel for you. Kindly put a note in Memo to Seller to alert us in your second order.
    Question
    Hi seller, noted for your advice. I have placed another order with order ref: 283266019. Kindly arrange to deliver altogether.
    Thks a lot.
    Answer
    Hi, yes we will do as requested. thank you for your orders
  • Answered
    Question
    abi******* 2018-08-16
    Answer
    Hi, thanks for your enquiry. we only something called Mole Rat Couple, which is this category that you are looking at.
    ZANTELLE 2018-08-16
  • Answered
    Question
    den******* 2018-03-13
    Answer
    Thanks for your interest. We might not be able to get the same stock as the supplier seems to have stopped production for this small-size range of figurines.
    ZANTELLE 2018-03-14
  • Answered
    Question
    bok******* 2017-11-07
    Answer
    Private Enquiry
    ZANTELLE 2017-11-09
    Question
    Private Enquiry
    Answer
    Private Enquiry
  • Answered
    Question
    lwm******* 2017-08-31
    Answer
    Hi, yes. Please indicate self-collection in Memo to Seller if you order on Qoo10. We will refund delivery charge when you come. Our address is Block 1002 Jalan Bukit Merah #04-01, S(159456). Regular walk-in hours: Mon-Fri : 12-4pm; Sat: 11am-2pm; closed Sunday/public holidays. Please call us at 6275 8221 before coming as we may be out at times or if you are coming here late. We have the cat bus figurine, which you may purchase when you come.
    ZANTELLE 2017-09-02
    Question
    Dear Seller,

    Thank you for your reply.

    Sure, I will indicate in Memo to Seller if I choose self-collection.

    Great to hear that I can buy the CatBus figurine directly in your shop. May I call to request for your staff to gather the CatBus figurines for my selection before visiting yout shop? I could only visit yout shop during my lunch time, Mon-Fri. Which is a short duration to include travelling time.

    Thank you.
    Lois
    Answer
    As arranged. Thanks
  • Answered
    Question
    jas******* 2017-08-27
    Answer
    Private Enquiry
    ZANTELLE 2017-08-28
    Question
    Private Enquiry
    Answer
    Private Enquiry
  • Answered
    Question
    jas******* 2017-08-27
    Answer
    hi there, you are welcome to walk-in and purchase on the spot. Pls call 62758221 before leaving home, as we may be out at times.
    ZANTELLE 2017-08-27
    Question
    Alright thanks!
    Answer
    Welcome
  • Answered
    Question
    mic******* 2017-08-22
    Answer
    Private Enquiry
    ZANTELLE 2017-08-24
    Question
    Private Enquiry
    Answer
    Private Enquiry
    Question
    Private Enquiry
    Answer
    Private Enquiry
Ask Question
Address
1002 JALAN BUKIT MERAH #04-01

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Policy & Notice
How to Return/Exchange