Princess Pink
Princess Pink Join Fellow
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POWER MINISHOP RATE 90%
Elastine Shampoo / Conditioner / Treatment Pure Breeze Love Me Secret Fantasia Silk Repair + more
296 items sold
3.5

elastineElastine Shampoo / Conditioner / Treatment Pure Breeze Love Me Secret Fantasia Silk Repair + more


Customer who recommended this item
2749
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Changes to orders Seller Jan 10, 2017
No reimbursement for loss/damage of Normal Mail packages Seller Jan 07, 2015
In the event that there are problems with your order Seller Jul 25, 2014
more
Manufacturer/
Place of origin
LG Household & Health Care / Korea Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description Korea No. 1 Hair Care Brand. Elastine Perfume and Silk Repair Shampoo and Conditioners
BOOKMARK 1 2 3 4 5 6 7

Photo Review (1,006)

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Customer Review (2,704)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Mar 18, 2019 viv*** (SG SG)
Highly Recommend Mar 17, 2019 che*** (SG SG)
Highly Recommend Mar 15, 2019 nel*** (SG SG)
Highly Recommend Mar 14, 2019 sky*** (SG SG)
Highly Recommend Mar 12, 2019 she*** (SG SG)
Highly Recommend Mar 10, 2019 lia*** (SG SG)
Highly Recommend Mar 09, 2019 pau*** (SG SG)
Recommend Mar 07, 2019 Jos*** (SG SG)
Highly Recommend Mar 05, 2019 jes*** (SG SG)
Highly Recommend Mar 03, 2019 con*** (SG SG)

Item Q&A(93)

Status
Question & Answer
  • Notice

    Changes to orders

    To change delivery address or items in your orders, please cancel your current order and place a new order with the correct address/item/information. The system is automated, so we cannot make manual changes.
    Princess Pink
  • Notice

    No reimbursement for loss/damage of Normal Mail packages

    If you select normal mail mode of delivery, and your items are damaged or lost in transit, there will be no reimbursement by the post office, the seller, or the website. Long delays or loss are rare (<1% in our experience), but because we send out thousands of packages each month, we see a handful of loss/long delay cases every month.
    The post office handles a much higher volume than courier companies, so the risk of damage in transit is higher, in spite of reasonable efforts in packaging to avoid damage,
    The post office does not guarantee safe delivery of normal mail packages, and neither does the seller. Select Qxpress (or qualify for a free upgrade to Qxpress) or self collect to ensure safe receipt of your purchases.
    Princess Pink
  • Notice

    In the event that there are problems with your order

    We strive to ensure that you orders are correctly fulfilled, safely packed and delivered. For packages with Qxpress shipping, safe delivery of your orders is guaranteed. If there are problems, please retain all evidence including parcel packaging, unopened items, packing labels, etc. We have a logistics provider in Singapore who can go to replace your items and pick up the evidence. We apologize for the inconvenience, but need to comply with this process as we have encountered cases of customer fraud.
    Princess Pink
  • FAQ

    I paid a shipping fee of SGD 1.99 for Normal Mail shipping, but when I received the package by Singpost Normal Mail, the stamp shows SGD 2.55 or SGD 0.60 or SGD 0.90. The stamp never shows SGD 1.99
    Why is there this difference?

    The shipping fee covers the international shipping from our office in Seoul to our forwarder in Singapore, the local shipping from our forwarder in Singapore to the customer, and our forwarder's handling fees. The actual cost is actually higher than the shipping fee we charge, but we cover the additional cost from the item margin. The shipping fee is usually a flat fee, although for a few heavy items the shipping fee increases with quantity purchased. For many of our listings shipping fee is waived if there is a sufficiently large purchase. Details on shipping fee are always made known on the item listing page, and the buyer will also be informed of the total shipping fee before making payment, so that the buyer can decide whether to proceed with the transaction.
    Princess Pink
  • Answered
    Question
    184******* 2019-02-26
    Answer
    Dear customer,
    For this promotion listing, there is shipping fee. Free shipping is available at another listing here: https://www.qoo10.sg/g/424688981
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2019-02-26
  • Answered
    Question
    say******* 2019-01-23
    Answer
    Dear customer,
    Can you give a picture of the item you are referring to?
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2019-01-23
  • Answered
    Question
    poe******* 2019-01-10
    Answer
    Dear customer,
    We have a limited quantity still available.
    We expect to get more stock in about 2 months.
    Sorry for the inconvenience.
    Best regards,
    Princess Pink Shop
    Princess Pink 2019-01-10
  • Answered
    Question
    poe******* 2018-12-16
    Answer
    Dear customer,
    Our current batches have expiry dates as follows:
    Conditioner 2021 July
    Shampoo 2021 June
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-12-17
  • Answered
    Question
    sar******* 2018-12-01
    Answer
    Private Enquiry
    Princess Pink 2018-12-03
    Question
    Private Enquiry
    Answer
    Private Enquiry
    Question
    Private Enquiry
    Answer
    Private Enquiry
    Question
    Private Enquiry
    Answer
    Private Enquiry
    Question
    Private Enquiry
    Answer
    Private Enquiry
  • Answered
    Question
    jia******* 2018-11-12
    Answer
    Private Enquiry
    Princess Pink 2018-11-12
  • Answered
    Question
    bsp******* 2018-10-31
    Answer
    Dear customer,
    For 900g On:The Body Shower Gel, our current batches are as follows:
    ON: THE BODY Perfume Shower Body Wash 900g Nature Garden Exp 2020 November
    ON: THE BODY Perfume Shower Body Wash 900g Happy Breeze Exp 2021 April
    ON: THE BODY Perfume Shower Body Wash 900g Sweet Love Exp 2021 April
    ON: THE BODY Olive Moisture Body Wash 900g Fresh (Purple) Exp 2019 June
    ON: THE BODY Olive Moisture Body Wash 900g Moisture (Pink) Exp 2019 October
    ON: THE BODY Olive Moisture Body Wash 900g Soft (Yellow) Exp 2019 August
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-11-01
  • Answered
    Question
    ang******* 2018-07-13
    Answer
    Dear customer,
    We got the warehouse staff to check the ingredients list, and there is no silicon in the list.
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-07-13
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Address
596 - 604 Dobong 1(il)-dong, Dobong-gu, Seoul 597

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