NANO JAPAN
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NANO JAPAN MIX[LAST DAY!!! ONLY $25ea*! ENDING!!] ♥NANO BIOGENIE ♥#1 KIDS RESISTANCE BOOSTER ♥REDUCES VIRUSES RISK

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Customer who recommended this item
4047
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Notice

Subject Register Date
Our Operation Hours Seller Aug 31, 2018
Our Freshness Policy (update) & How to Store Your Products Seller Jun 10, 2017
Our Refund & Return Policy Seller Mar 30, 2016
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Manufacturer/
Place of origin
NANO JAPAN / JAPAN Condition New Product
Shipping From Domestic (Singapore)
Material CONCENTRATE PROBIOTICS METABOLITES
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.(+6598710628 / heiding@nanocollagenshop.com)
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
JANCode 4962254800088
Brief Description JAPAN #1 CLINICALLY PROVEN IMMUNE BOOSTER FOR KIDS
NANO JAPAN ................. THE MOST ADVANCED & EFFECTIVE IMMUNE BOOSTER SUPPLEMENT FOR KIDS
Country of Origin ............... Made In Japan (日本製)
Product Benefits .............. [FUNCTIONS] Improves Gut Health, [IMMUNE SYSTEM] Reduce Flu, Cough, HFMD, Inflammation, Constipation, Bacteria Infections [PERFORMANCE] Concentrate better and more alert
Active Ingredients .............. 35-active strains from 16 types of good bacteria incl. LactoGG, Bifidus etc.
Volume per bottle ............... Gross Wt. 30+15ml for 37.5-days
Recommended Dosage per day..... 1.2ml to 2.4ml per day (0.6ml per suction from dropper)
Suggested User Age ............ High Recommended for age 1 year old onwards. Also suitable for expecting mothers, lactating mothers
How to Consume? ................ Add/ release 2 to 4 suctions into any drinks/ beverage. Take before bed. Once a day. If kid is unwell, take twice a day.
Produced & Tested ............ Formula based on ancient Japan scripture. Clinically proven in top universities in Japan
User Advisory ............... Non-coloring. Non-flavoring. Non-medical. Preservative-free. Allergen-free. Suitable for all children
BOOKMARK 1 2 3 4 5 6 7

Photo Review (1,832)

Customer Review (4,017)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Sep 25, 2018 kah***
Highly Recommend Sep 25, 2018 Ppy***
Highly Recommend Sep 25, 2018 jks***
Highly Recommend Sep 25, 2018 xim***
Highly Recommend Sep 24, 2018 Nur***
Highly Recommend Sep 24, 2018 wen***
Highly Recommend Sep 23, 2018 rui***
Highly Recommend Sep 23, 2018 val***
Highly Recommend Sep 21, 2018 bvi***
Highly Recommend Sep 20, 2018 qiu***

Item Q&A(903)

Status
Question & Answer
  • Notice

    Our Operation Hours

    Dear Customer,

    Good day to you. Please take note that our company doesn't operate during Saturday & Sunday (weekends) and public holiday. We apologise for any inconvenience caused. For those customers who have placed the order during this period, the order will be processed as soon as when warehouse re-open. Same goes for Qxpress courier company.

    Our operation hours will be from 9:30 AM to 5:30 PM (weekdays: Mon - Fri).

    Thank you and have a pleasant day.

    Sincerely,
    NANO JAPAN
    NANO JAPAN
  • Notice

    Our Freshness Policy (update) & How to Store Your Products

    - U are strongly advised to ensure that the user is not allergic to the product (ingredients) before placing any order.
    - If the purchased product(s) is unsuitable to the intended user due to personal/medical/preferential reasons, we strongly recommend u to offer/gift the product to another person whom he/she will find suitable/favorable to enjoy.
    - Be sure u store your products in a cool, dry location.
    - Food/drinks items should be consumed completed within 6-8weeks upon the first opening.
    The CURRENT Batch of FRESHNESS are:
    1) NANO COLLAGEN: 01/09/2020
    2) NANO ROYAL JELLY: 01/07/2020
    3) NANO FUCOIDAN: 01/08/2020
    4) NANO BIOGENIE: 31/07/2018 (MFG Date)
    5) NANO DETOX: 01/06/2020
    6) NANO DIET: 01/08/2020
    7) NANO KRILL OIL: 01/05/2020
    8) NANO RESVERA: No expiry
    9) NANO LACTO VV: 01/12/2019
    10) NANO BIRD NEST: 09/03/2020
    11) NANO CARBOLITE: 04/09/2021
    NANO JAPAN
  • Notice

    Our Refund & Return Policy

    - Like retailers, food, drinks, personal care products cannot be exchanged, returned nor refunded due to hygiene reasons.
    - Reasons not limited to purchased by mistake, promotion overlooked, medical conditions, allergies, purchase in excess will not be entertained.
    - Refund due to buyer long absence will not be accepted and will be submitted to Qoo10 for blacklist.
    - Buyers are encouraged to ensure the ingredients are not allergic to the intended user before purchasing.
    - In the unlikely event that a refund/ return is accepted, the original item(s) must be shipped back to our premise first for inspection of condition. NANO JAPAN reserves the right to refuse refund/ return if the condition is unacceptable and/ or item is purchased more than 3 months.
    - Only if acceptable, 15% of the purchase amount plus 2-ways delivery fees will be deducted.
    NANO JAPAN
  • Notice

    Our Delivery Policy & Tips to You

    - Please ensure that your FULL address, unit number postal code and contact number(s) MUST be clearly provided upon making your order.
    - NANO JAPAN cannot be responsible for incorrect/ incomplete info provided and buyer will have to bear ALL costs of delivery, return and re-delivery.
    - NO SPECIFIC DELIVERY DATE & TIME REQUEST WILL BE ENTERTAINED due to service not available by Qxpress. But, if u have any delivery note to delivery man, pls state short+clear info in the address part NOT memo.
    - Qxpress is NOT OBLIGATED to call before arrival.
    - In the event of of wrong delivery address, long-absence, request for return/ refund/ exchange will not be entertained.
    - Buyers are to track OWN orders online with tracking no. provided and contact NANO JAPAN immediately if verification is needed.
    - We deeply regret any inconvenience caused and seek your appreciation for our continued dedication to make your online purchase experience with us a most pleasant one.
    NANO JAPAN
  • Notice

    Our Self-collection Policy

    - NANO JAPAN generally does not encourage self-collection as reliable delivery services with online tracking number are provided.
    - In unusual and rare circumstances, NANO JAPAN may accede to self-collection request out of good faith, by our staff at one single location i.e. EUNOS MRT station (area between control station and POSB bank).
    - NANO JAPAN sincerely requests buyers to contact our appointed staff 15 minutes before arrival.
    - Our staff will discreetly depart for lateness by buyers of more than 15 minutes maximum without prior notification.
    - No further purchase, exchange request nor negotiation is possible at point of self-collection.
    - Any request to seek insurance/ investment opportunity presentation, private dates and of similar nature will be deemed as harassment.
    - No rebate for delivery will be given for self-collection due to voluntary request.
    NANO JAPAN
  • Notice

    Our Orders Fulfillment Policy/ Upon Receiving Your Products

    - We are committed to ensure the accuracy, quality and condition of your ordered products.
    - Delivery services are provided by third-party. Any queries/complains/feedbacks pertaining to the delivery services can be directed to them directly and conveniently online.
    - When receiving your parcel from NANO JAPAN, please CHECK and ENSURE that 1) The box is printed with our logo NANO JAPAN 2) Description on the waybill/consignment note such as name, address, cart number matches your details 3) Securely strapped 4) No sign of opening, tempering, damages or wetness.
    - In the unfortunate event that you found your order quantity incorrect, condition unsatisfactory, do not be alarmed. Keep the box or cut-out the original waybill, delivery consignment note and also the weight sticker, total 3 pieces. Contact us immediately Q&A for investigation to commence.
    - Any claim of missing/ incorrect items after 3-days of successful delivery by Qxpress WILL NOT BE ENTERTAINED.
    NANO JAPAN
  • Notice

    Our Customer Service Policy

    - As promotions and/ or prices can be campaigned by Qoo10 and/ or sponsors, NANO JAPAN cannot be responsible when buyers do not find themselves enjoying the promotions they had hoped for due to technical glitches, promo time-lapsed and/ or absence.
    - NANO JAPAN is committed to provide the highest quality products that complies with foods safety standards and regulations recognized from around the world and local authorities.
    - Mutual respect is appreciated. We reserve the right to protect our co-worker from abuse, malign and/ or unfounded accusation.
    - Any feedback and/ or complains can be first sought/ made with us directly on e-mail.
    - Prompt actions not limited to police report and legal recourse will be taken if inappropriate/ abusive speech/ actions are conducted.
    - We deeply regret for any inconvenience caused and seek your appreciation for our continued dedication to make your online purchase experience with us a most pleasant one
    NANO JAPAN
  • Answered
    Question
    MIS******* 2018-09-24
    Answer
    Dear customer,

    Good day to you~ Thank you so much for your purchase :D Please don't get alarmed by the date printed on the bottle. The date printed on NANO Biogenie is the manufacture date as in Japanese format it goes like YY.MM.DD. The freshness is 18 months from this date (開栓前) and can go up to 24 months if refrigerated or if un-open as well. Meaning to say the printed date of 25-Jun, 2018 on the NANO Biogenie you received, will be fresh and good thru' 24-Dec, 2020. You should finish consuming the product within 2 months upon first opening and should be stored in normal refrigeration. :) Kindly reassure that our QC and stock check is very strict, all our stocks are always the freshest! :) We hope this clarifies. Wishing you a lovely day! ^^

    Sincerely,
    NANO JAPAN
    NANO JAPAN 2018-09-25
  • Answered
    Question
    mic******* 2018-09-23
    Answer
    Dear customer,

    Good morning to you. Certainly! As NANO Biogenie is produced with NO preservatives, NO coloring, NO flavoring and NO sugar added, it tastes not sweet at all, but spiky sourish and we always suggest users mix with other beverage to reduce the sourish taste for better tasting. Well, there are many way to deal with your little one who refuse/ dislike to have something new to him :) Maybe you can try to mix NANO Biogenie into something strong flavor yet healthy beverages to neutralize the taste such as Manuka honey, Yakult, milk & etc. (But NOT soft drinks). Well, it's possible to add into food if he can accept it. And it definitely will not affect the efficacy as it's just the taste matter :D Kindly reassure that there will not cause any side effect. We hope your little one will not detect the sourish taste^^ Or either maybe you can just split servings into few times to complete the daily dosage^^D We hope the above help.

    Sincerely,
    NANO JAPAN
    NANO JAPAN 2018-09-24
  • Answered
    Question
    mic******* 2018-09-23
    Answer
    Dear customer,

    Good morning to you~ Thank you so much for your interest :D NANO Biogenie is suitable for anyone who's above 7 months old. It's a great time to let your little one start now! :D For your 2.5 years old toddler, may we suggest 1-serving (equivalent to 2-suctions/ 1.2ml) as to enhance protection by his/ her age now! :D But you may then increase to 1-serving x twice a day (am/pm) when you observe your child to have some symptoms of flu, cough (touch wood*) it will boost the resistance and keep it at bay! <3 Wishing you a lovely day ahead!

    Sincerely,
    NANO JAPAN
    NANO JAPAN 2018-09-24
  • Answered
    Question
    ser******* 2018-09-19
    Answer
    Private Enquiry
    NANO JAPAN 2018-09-19
  • Answered
    Question
    chi******* 2018-09-15
    Question
    Hi, the web states $26.13 each and group buy price is $41. Even after applying the discount also does not amount to $26.13 each. Is there an error?
    Answer
    Dear customer,

    Good afternoon and thank you for interest.
    To get $26.13 each for NANO Biogenie will only show after you apply both coupons, Qoo10 $20 Cart Coupons + 20% Shop coupon to offset the total amount upon checkout. Same goes for other NANO products. Please refer to the attachment above for further details and kindly be assured that we always follow our promotion closely. Hope this clarifies.

    ($41 x 3-bottles) - Qoo10 $20 Cart Coupon - 20% Shop coupon / 3-bottles = $26.13 each as per advertised.

    For your information, $8 and $20 Qoo10 cart coupons are issued by Qoo10. You can find it easily when you go to Qoo10 Homepage and click on the coupon will do. Please do not hesitate to contact us again if you have further question. Thank you and have shopping :)

    Sincerely,
    NANO JAPAN
    NANO JAPAN 2018-09-15
  • Answered
    Question
    rui******* 2018-09-15
    Answer
    Dear Customer,

    Good afternoon to you~ Thank you very much for interest :D NANO Japan products are formulated, produced and shipped with our valued buyers in mind like yourself :) For vegans/ vegetarians, NANO Detox, NANO Diet, NANO Resvera, NANO Lacto VV, NANO Carbolite and NANO Biogenie are 100% guaranteed made from non-animal sources, which means it is fully-assured of plant-based origin :) Plus they are tested against many food safety tests and allergies so that as many people can enjoy them as possible! :) Hope the above assures you well. Meanwhile, you may visit our listing for ingredient list as per advertised. If u have further queries, pls feel free to write to us again... Here's wishing you a lovely day ahead...

    Sincerely,
    NANO JAPAN
    NANO JAPAN 2018-09-15
    Question
    Great! Thats great to hear!
    However I recently saw this post and some discussion in Mummy Groups that NANO JAPAN is not originally from Japan and the products are not tested or whatsoever?
    How is that true and is there any evidence or proof to show that it really works for the children?
    Since it is always a sensitive topic to feed babies & the kids with a new unknown product. And its like a conscience thing u know?

    Thanks!
    Answer
    Dear Customer,
    Good afternoon to you.Thank you very much for your enquiry. We noted your sharing and appreciated it very much. It is very common to have ignorant people to give inaccurate comment. While there are some brands that have japanese sounding names yet products made in Taiwan, Malaysia etc yet many people believed. It is really a weird world. hahah! >
    Question
    Yes i have seen cases like this before as well.
    Hence writing an inquiry to you. You are 100% sure its safe for the kids and its good as what you described yea?
    Will have karma one leh.
    Answer
    Dear Customer,

    Good evening to you. Thank you very much for ur kind reply. Well, honestly for a $30 plus supplement to be subjected to this kind of responsibility (karma) is really huge!! Hahaha... wow... but we are genuine to our comments and would place our last dollar to our words. Our office’s colleagues children take Nano Biogenie including my own. And testify the good results and improvements we see in them. :) we may take chances with our own health but never our children. As a parent, u know that. :) so before/ when we sell a product to another parent, we need to be sure it is safe, good for our own and afforable for long-term use. You can trust Nano Biogenie, to be 100% sure made in Japan and that we are confident of its benefits. Karma, Mother to Mother, the world-is-looking etc. Whatever. thank u.

    Sincerely,
    NANO JAPAN
    Question
    Yesyes! Thats assuring and great to hear. Too many black heart sellers nowadays. End up become so wary and all! I will place an order then!

    Thank you so much for your time & hope my girl’s eczema will get better too!
    Answer
    Dear Customer,

    Good afternoon to you and thank you for your kind acknowledged. Indeed. Anyway, we'd love to wish you the best of health and you are definitely in good hands dearie. :) Please do write to us if you have any other questions or doubts and we will definitely try our best to help out. Have a great day! :D

    Sincerely,
    NANO JAPAN
    Question
    Hi there! The coupon got problem. Cant apply even though its the correct shop. :(
    Answer
    Dear Customer,

    Good evening to you and thank you for interest.
    For your information, the $8 Shop coupon can only apply to the Buy 4 get 1 FREE for NANO Detox, NANO Krill Oil, NANO Diet, NANO Lacto VV, NANO Fucoidan, NANO Carbolite and NANO Bird Nest as per advertised. Whereas $20 Shop coupon is only applicable for NANO Collagen, NANO Royal Jelly, NANO Resvera and NANO Biogenie as per stated. Please refer to the attachment above for further details nor you may visit our listing as well. Kindly be assured that we always follow our promotion closely. Hope this clarifies.

    Sincerely,
    NANO JAPAN
  • Answered
    Question
    ali******* 2018-09-13
    Answer
    Dear customer,

    Good evening :D We are pleased to advise that It is 100% produced from plant-based ingredients mainly from soybean fermentation cultured with 35-strains from 16 different species of the most important friendly bacteria that our gut needs. The soybean used in the culturing/ fermentation are also non-GMO. Kindly rest assured. :) In fact, the soybeans that are used are organic as it is a product for children, so you can give your full confidence! ^^) As for the claim u say, it was unsubstantiated. We tried to contact the said-commenter to seek her clarification of her claim but she refused. We further tried to produce information to her disinformation, but it made her make more baseless allegations which puzzles us till today. We also investigated to find her to make many weird claims against many other brands of products for no apparent reasons, probably for attention . We'd seek ur dismissal to that quack claim...

    Sincerely,
    NANO JAPAN
    NANO JAPAN 2018-09-13
  • Answered
    Question
    yue******* 2018-09-12
    Answer
    Dear customer,

    Good morning to you~ Thank you so much for your interest! :D NANO Biogenie is recommended to be taken by infants starting 7 months old and above, just take 2-suctions with fully pressed dropper, 1-suction will fully pressed is 1/2 of the dropper which is normal. :) If your baby less than 7 months old, we suggest you to wait until he/ she is 7 months old, otherwise, you might take it by yourself (6-suctions), and pass the benefits to baby by breast milk if you are breastfeeding. We hope this info is helpful. Have a wonderful day! ^^

    Sincerely,
    NANO JAPAN
    NANO JAPAN 2018-09-12
    Question
    Great. Thanks for the quick reply!
    Answer
    Dear Customer,
    Good morning and you are most welcome : )
    Please do not hesitate to contact us again if you have further question. We are always here to reach out^^ We hope you enjoy the benefit as we do!^^
    Sincerely,
    NANO JAPAN
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