- UOB Credit card only
- Requires a minimum purchase of $200
- Payment over 3, 6, 12 or 24 months and pay no interest
- DBS Credit card only
- Requires a minimum purchase of $200
- Payment over 6 months and pay no interest
Usable within 30 days from payment date
Cancellation : Within 1days from payment date
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Any return or exchange of items will be applicable within 7 days upon receiving of the itemFor all exchange and refund, kindly call us directly at +65 6220 0092, email us at thehomeshoppe.com.sg or qpost us with the following details: - Order Number- Image of defective part, wrong item- Name and Contact numberDefective item issue1) Change of Cabinet/Furniture/Other bulkier storage itemsWe will provide a 1 to 1 exchange and send directly to customer's address. 2) Change of defective parts (or exchange for other smaller household items)Customer is required to visit our store for a 1 to 1 exchange should items be faulty, or for smaller parts we will mail out to customers directlyHow to submit return or exchange? Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
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item received in good condition.
Able to select delivery time and date. Delivered by ninja van.
Easy to assemble. Rain & Shine proof!
Very happy with purchase.
Great chair and table for outdoor and indoor use.
Easy to assemble.
Gd quality. Priced. Easy for lady to self assembly with the easy instruction. Recommended buy. Tks seller for the prompt help especially by zann.
For any damaged, missing spare parts issue, please kindly call us directly at 6220 0092 for faster response or send us an email with the damaged parts so that we can advise accordingly.
For any return, customers are to bear the shipping cost for the item to be delivered back to our office, or you can bring the item to our office for refund/return.
Once orders has been received, we are unable to change the options/design or colour for you to avoid confusion and delayed shipping. Thank you for your kind understanding.
Seller Delivery: 2 to 5 Working days. We only deliver during MON - FRI, 11am to 5pm. |
For all outdoor garden sheds on-site assembly, kindly take note delivery schedule is 5 to 10 working days due to on-site assembly. |
Qxpress: 2 - 3 working days (non peak) 3 - 5 working days (peak). Delivery Mon - Sat (Timing not advisable) |
Singpost Normal Mail: 2 - 7 working days
For all small items, you can purchase the re-delivery option using this link: http://list.qoo10.sg/item/RE-DELIVERIES-ONLY/426857327#customerTabWrap1, for bigger items like cabinets and sofa, you may call us at 6220 0092 and arrange for delivery at $25 per location. Thank you!
All items can be purchased on qoo10, as well as our showroom at 39 Keppel Road, Tanjong Pagar Distripark, #04-10 Singapore (089065), you may also visit our website at www.thehomeshoppe.com.sg to view the full product collection we have. However there may be price difference due to qoo10 running their own promotion and coupon discount, so do kindly compare prices and select your preferred channel of purchase as we might not be able to extend the same offer price to you instore.
For all self collection, kindly print our the voucher/e-ticket or show us via your phone using the Qoo10 app. Without the e-ticket/code we may not be able to allow you to redeem your items.
Do kindly call us before you come down to ensure items are instock, Tel: 6220 0092
We're located at:
39 Keppel Road, Tanjong Pagar Distripark #04-10/01
Opp the Old Tanjong Pagar Railway Station
Take Passenger Lift No.5
Opening Hours: MON - FRI (9AM TO 5PM)
Delivery usually is within 2-5 working days. Do let us know if you still have not received your parcel or items after 10 days. Thank you!
Please note that qxpress do not deliver at specific timing and date, they deliver by route. thus sending us messages or memo about only deliver at night time will be ignore. Qxpress will sms or call you to schedule for delivery date and timing. We seek your kind understanding.
Hi. Can I order extra chairs? And how much per chair? How to select order? Thanks
HI, you have to purchase from the individual listing with the chairs.
Hi there, for self pick up is this set in boxes? can it fit into car boots?
Hi, depending on the model of vehicle, it can fit most car backseats.
Comes in boxes?
The entire set comes flat packed in a box. Size is just enough to fit vertically in the back seat for most vehicles. As long as the door is wide enough.
HICan I take a look of this set at your store?
Dear customer. We open Mondays to Fridays between 9am - 5pm. Closes on Saturday, Sunday & PH. On weekdays, we open throughout lunch hours as well. We only have dark grey. Thank you.
Would like to self collect. Can please provide information on weight and size of packing. Thanks! (Bistro Set/2 chairs+1table)
Dear customer, you may self collect from our office. The weight and dimensions of the bistro set is approx W 74CM X H 32CM X D 62CM. Weight: 10Kgs
Dear Seller,Order No. 100333112 (161322841) To my surprise, I just received a notification on the cancellation from your side of the item I had already purchased on Jan 18, 2016 and payment done via VISA. I had been given by your store a period from Jan18 - Feb17, 2016 for self collection, which I was planning to do some day this week. (See the attachment)How could you cancel my completed and valid purchase with available stock indicated when I completed the transaction? You provided the reason for cancellation is 'out of stock', which puzzles me why it took you 9 days to realize the stock is out. I do not find your reason valid, and I find your customer service unsatisfied. I would expect you could have contacted me for early collection if your store have oversold the items to other customer. It is truly a disappointment for my experience with your store.
Hi,We're truly sorry for this incident as we realised that the balance bistro sets that are left in our stores are defective and we have only been informed of this incident the day before, which is why we had cancelled your order at such a later date. We're deeply sorry for any inconveniences. We do have display sets at our showroom at discounted price if you are still interested.Once again we apologize for any inconvenience caused.Thank you!
Hi, Is constant exposure to rain and sun OK?My balcony is small and very exposed.ThanksMaryanne
Hi, this Bistro set is meant for outdoor. It's material are made for outdoor purposes -rain or shine no issue.
There isn’t any posted question about item.