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Mercury Premium CaseIssue Diary Case★NEW! Galaxy Note 9/8/5/4/S9/S8/Plus/iPhoneX/8/7/6/Plus/S7/Edge/J7/Prime/Pro/A8 2018

See all Mercury Premium Case items

Customer who recommended this item
3772
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Return/Exchange Policy Seller Jun 30, 2016
RESPONSIBILITY FOR CHOOSING NORMAL MAIL Seller Jun 30, 2016
Delivery Options Seller Jun 30, 2016
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Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description Issue Diary Case★NEW! Galaxy Note 9/8/5/4/S9/S8/Plus/iPhoneX/8/7/6/Plus/S7/Edge/J7/Prime/Pro/A8 2018 Casing
BOOKMARK 1 2 3 4 5 6 7

Photo Review (1,419)

Customer Review (3,830)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Oct 15, 2018 poo***
Recommend Oct 14, 2018 gee***
Highly Recommend Oct 13, 2018 hui***
Highly Recommend Oct 13, 2018 gho***
Highly Recommend Oct 12, 2018 cng***
Highly Recommend Oct 12, 2018 cik***
Highly Recommend Oct 12, 2018 mgs***
Highly Recommend Oct 12, 2018 lee***
Highly Recommend Oct 12, 2018 liv***
Highly Recommend Oct 11, 2018 cap***

Item Q&A(122)

Status
Question & Answer
  • Notice

    Return/Exchange Policy

    1. Submission of claims

    Any return of exchange of items will be applicable within 7 days upon receiving of the item

    2. Any shortage of item or wrong item received

    Provide picture of the item contents within the parcel package
    Shipping fee will be incurred from seller end

    3. Defective item issue

    Provide picture of the defective area of the received item
    Shipping fee will be incurred from seller end

    4. Any change of mind from buyer's end

    Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached
    Provide picture of the item to seller end
    Shipping fee will be incurred from buyer's end

    5. How to submit return or exchange from the buyer's end?

    Please log in into your buyer account under "MyQoo10" >Shopping List>Cancel/Refund/Non-Receipt>Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
    Q-commerce
  • Notice

    RESPONSIBILITY FOR CHOOSING NORMAL MAIL

    Dear buyers, we respect if you choose normal mailing.
    But if the item is lost during transit, we will not be responsible for the lost.
    Nowadays, there's increasing online shoppers so Singpost have more parcels to deliver than in the past, this is why there's always delayed.
    Customers who have opt for normal mail is deemed to have agreed to be responsible for if there is any lost during delivery.
    Dont come and tell us that u have never lost any normal mail before.
    Do take note, NOTHING IS IMPOSSIBLE! We can't predict anything happened!
    If you can't accept,please select the registered mail as it have tracking number to track your items but normal mail don't have, hope you understand!
    We strongly advise customers to opt for registered mail especially during peak seasons during holidays as there are 50% more risk of getting lost mails.
    We respect your choice and I hope you respect us too. Thank u very much!
    Q-commerce
  • Notice

    Delivery Options

    Please take note that Q-commerce is using Singpost for all Normal and Registered Mailing.
    Normal Mailing (You are taking your own risk): 3 - 30 working days (Takes slightly longer time during peak periods - X'mas/ CNY/ etc...)
    Registered Mailing: 2 - 5 working days

    Please take note: Q-COMMERCE DOES NOT RESPONSIBLE ON ANY LOST/ DAMAGED ITEMS!

    Thank you for your understanding.
    Q-commerce
  • FAQ

    How come I still haven't receive my item yet??? When will it arrive?

    Dear customer, we have sent out the item on the date stated in your Qoo10. We are not postman, we dont know when u will receive it. If you have chosen registered mail, you are able to check thru Singpost website. But if you have opt for normal mail,we are not able to track the location of the item. Please note that upon placing order, customers are responsible for any delayed or lost mails during delivery as stated in our listing. We strongly advise customer to opt for registered mail to avoid any lost for missing mails and average loss mails in Singpost is 5 out of 100 parcels. Dont come and tell us that u have never lost any normal mail before. Do take note, NOTHING IS IMPOSSIBLE! We cant predict anything happened! We strongly recommend all customers opt for Registered Mail. Thank you for your understanding. =)
    Q-commerce
  • Answered
    Question
    bon******* 2018-10-06
    Answer
    Hi Customer,
    Cell phone casing is Made to fit to each model. Galaxy A8 Star model has been added to the selection options. Galaxy A8 STAR (G885) Please choose this model. Thanks.
    Q-commerce 2018-10-08
  • Answered
    Question
    bon******* 2018-10-06
    Answer
    Hi Customer,
    Galaxy A8 Star model has been added to the selection options. Galaxy A8 STAR (G885) Please choose this model. Thanks.
    Q-commerce 2018-10-08
  • Unanswered
    Question
    ann******* 2018-10-04
  • Answered
    Question
    wan******* 2018-09-19
    Question
    I yet to receive *
    Answer
    Hi Customer,
    We apologize for the delay in delivery. The navy color you ordered is out of stock. We are waiting for restock. Once the order is confirmed daily, we buy merchandise from the store and send it to the customer. Therefore, we will know later whether the item is out of stock. Please understand. Currently, Only navy and mint colors are out of stock. The restock date is not known exactly, but it does not take long. Can we ship the item when it is restocked? Can you change the color? Can you change to another case? We look forward to your prompt reply. Sorry for the inconvenience. Thanks.
    Q-commerce 2018-09-20
    Question
    Any updates?
    Answer
    Hi Customer,
    We apologize for the delay in delivery. Your order was sold out, but it's been restock today. I sent the goods today. Sorry for the inconvenience. Thanks.
    Question
    Ok tq
    Answer
    Thanks.
  • Answered
    Question
    the******* 2018-09-03
    Answer
    Hi Customer,
    I can not confirm your order. Please let me know your order number. Thanks.
    Q-commerce 2018-09-04
    Question
    Cart no. : 120541949
    Question
    268672782 this is order number
    Answer
    Hi Customer,
    The shipment date on your status it's the date we ship out. Singpost normal mail can not know the exact delivery date. Singpost normal mail is fast it takes at 5-7 Business days. But late it will takes more than 3-4 weeks Business days. And it can sometimes take longer. Please wait. Thanks.

    ※ Please check your mailbox around that time. Also, please check your shipping address again Qoo10 site.
  • Answered
    Question
    wat******* 2018-09-02
    Answer
    Private Enquiry
    Q-commerce 2018-09-03
  • Answered
    Question
    Cho******* 2018-08-25
    Answer
    Private Enquiry
    Q-commerce 2018-08-27
  • Answered
    Question
    mar******* 2018-08-25
    Answer
    Hi Customer,
    Sorry. A defective product must be submitted to the manufacturer for replacement Please send defective items to this address. Ubi Teckpark No.10 Ubi Cresent #02-67 (Left Entrance) Singapore 408564 Item must remain in their intact condition, or their original packaging / tags / labels / seals attached. Sorry for the inconvenience. Thanks.

    ※ Please send using the Singpost normal mail. Any return or exchange of items will be available within 7 days upon receiving the item.
    Q-commerce 2018-08-27
Ask Question
Address
UBI TECHPARK 10 UBI CRESCENT #02-67 (Left Entrance) Singapore

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Policy & Notice
How to Return/Exchange