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Mercury Premium CaseIssue Diary Case★NEW! Galaxy Note 9/8/5/4/S9/S8/Plus/iPhoneX/8/7/6/Plus/S7/Edge/J7/Prime/Pro/A8 2018

See all Mercury Premium Case items

Customer who recommended this item
3513
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Return/Exchange Policy Seller Jun 30, 2016
RESPONSIBILITY FOR CHOOSING NORMAL MAIL Seller Jun 30, 2016
Delivery Options Seller Jun 30, 2016
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Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description Issue Diary Case★NEW! Galaxy Note 9/8/5/4/S9/S8/Plus/iPhoneX/8/7/6/Plus/S7/Edge/J7/Prime/Pro/A8 2018 Casing
BOOKMARK 1 2 3 4 5 6 7

Photo Review (1,319)

Customer Review (3,644)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Aug 15, 2018 gre***
Highly Recommend Aug 14, 2018 eak***
Highly Recommend Aug 14, 2018 jav***
Highly Recommend Aug 14, 2018 Mik***
Recommend Aug 13, 2018 wen***
Highly Recommend Aug 13, 2018 ziy***
Highly Recommend Aug 13, 2018 des***
Highly Recommend Aug 13, 2018 pro***
Highly Recommend Aug 12, 2018 fin***
Highly Recommend Aug 11, 2018 shi***

Item Q&A(112)

Status
Question & Answer
  • Notice

    Return/Exchange Policy

    1. Submission of claims

    Any return of exchange of items will be applicable within 7 days upon receiving of the item

    2. Any shortage of item or wrong item received

    Provide picture of the item contents within the parcel package
    Shipping fee will be incurred from seller end

    3. Defective item issue

    Provide picture of the defective area of the received item
    Shipping fee will be incurred from seller end

    4. Any change of mind from buyer's end

    Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached
    Provide picture of the item to seller end
    Shipping fee will be incurred from buyer's end

    5. How to submit return or exchange from the buyer's end?

    Please log in into your buyer account under "MyQoo10" >Shopping List>Cancel/Refund/Non-Receipt>Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
    Q-commerce
  • Notice

    RESPONSIBILITY FOR CHOOSING NORMAL MAIL

    Dear buyers, we respect if you choose normal mailing.
    But if the item is lost during transit, we will not be responsible for the lost.
    Nowadays, there's increasing online shoppers so Singpost have more parcels to deliver than in the past, this is why there's always delayed.
    Customers who have opt for normal mail is deemed to have agreed to be responsible for if there is any lost during delivery.
    Dont come and tell us that u have never lost any normal mail before.
    Do take note, NOTHING IS IMPOSSIBLE! We can't predict anything happened!
    If you can't accept,please select the registered mail as it have tracking number to track your items but normal mail don't have, hope you understand!
    We strongly advise customers to opt for registered mail especially during peak seasons during holidays as there are 50% more risk of getting lost mails.
    We respect your choice and I hope you respect us too. Thank u very much!
    Q-commerce
  • Notice

    Delivery Options

    Please take note that Q-commerce is using Singpost for all Normal and Registered Mailing.
    Normal Mailing (You are taking your own risk): 3 - 30 working days (Takes slightly longer time during peak periods - X'mas/ CNY/ etc...)
    Registered Mailing: 2 - 5 working days

    Please take note: Q-COMMERCE DOES NOT RESPONSIBLE ON ANY LOST/ DAMAGED ITEMS!

    Thank you for your understanding.
    Q-commerce
  • FAQ

    How come I still haven't receive my item yet??? When will it arrive?

    Dear customer, we have sent out the item on the date stated in your Qoo10. We are not postman, we dont know when u will receive it. If you have chosen registered mail, you are able to check thru Singpost website. But if you have opt for normal mail,we are not able to track the location of the item. Please note that upon placing order, customers are responsible for any delayed or lost mails during delivery as stated in our listing. We strongly advise customer to opt for registered mail to avoid any lost for missing mails and average loss mails in Singpost is 5 out of 100 parcels. Dont come and tell us that u have never lost any normal mail before. Do take note, NOTHING IS IMPOSSIBLE! We cant predict anything happened! We strongly recommend all customers opt for Registered Mail. Thank you for your understanding. =)
    Q-commerce
  • Unanswered
    Question
    soh******* 2018-08-11
  • Unanswered
    Question
    lif******* 2018-08-04
  • Answered
    Question
    pay******* 2018-07-25
    Answer
    Hi Customer,
    Sorry. We don't have cases for Samsung J4 models. Thanks.
    Q-commerce 2018-07-25
  • Answered
    Question
    dln******* 2018-07-23
    Answer
    Hi Customer,
    Please connect to this link to purchase the Galaxy Grand 2 case.
    Option 03) Canvas Dairy Case and 16) Sonata Diary Case is for Galaxy Grand 2 model. Galaxy Grand2 models were excluded from the selection options due to the limited number of options. So, please let me know after you order another model and I will send it to the case for Galaxy Grand 2 model. Please inform us after purchasing the item. Thanks.

    https://www.qoo10.sg/g/437210110
    Q-commerce 2018-07-24
  • Answered
    Question
    ngy******* 2018-07-03
    Answer
    Hi Customer,
    The shipment date on your status it's the date we ship out. Singpost normal mail can not know the exact delivery date. Singpost normal mail is fast it takes at 5-7 Business days. But late it will takes more than 3 weeks Business days. And it can sometimes take longer. Please wait. Thanks.

    ※ Please check your mailbox around that time. Also, please check your shipping address again Qoo10 site.
    Q-commerce 2018-07-03
  • Unanswered
    Question
    ali******* 2018-07-02
  • Unanswered
    Question
    ali******* 2018-06-30
  • Answered
    Question
    tvw******* 2018-06-22
    Answer
    Private Enquiry
    Q-commerce 2018-06-22
    Question
    Private Enquiry
    Answer
    Private Enquiry
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UBI TECHPARK 10 UBI CRESCENT #02-67 (Left Entrance) Singapore

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Policy & Notice
How to Return/Exchange