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Q-commerce
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MINISHOP RATE 90%
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Mercury Premium CaseIssue Diary Case★/iPhoneXS/MAX/XR/8/7/6/PlusGalaxyNote9/8/5/4/S9/S8/Plus/S7/Edge/J7/Prime/Pro/A8/201


Customer who recommended this item
4163
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Return/Exchange Policy Seller Jun 30, 2016
RESPONSIBILITY FOR CHOOSING NORMAL MAIL Seller Jun 30, 2016
Delivery Options Seller Jun 30, 2016
more
Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description Issue Diary Case★/iPhoneXS/MAX/XR/8/7/6/PlusGalaxyNote9/8/5/4/S9/S8/Plus/S7/Edge/J7/Prime/Pro/A8/2018 Casing
BOOKMARK 1 2 3 4 5 6 7

Photo Review (1,585)

Customer Review (4,074)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Dec 15, 2018 hid***
Highly Recommend Dec 15, 2018 hid***
Highly Recommend Dec 15, 2018 ren***
Highly Recommend Dec 15, 2018 flo***
Highly Recommend Dec 15, 2018 kha***
Recommend Dec 15, 2018 llg***
Highly Recommend Dec 14, 2018 Pau***
Recommend Dec 14, 2018 ftn***
Highly Recommend Dec 14, 2018 bag***
Recommend Dec 14, 2018 ifa***

Item Q&A(144)

Status
Question & Answer
  • Notice

    Return/Exchange Policy

    1. Submission of claims

    Any return of exchange of items will be applicable within 7 days upon receiving of the item

    2. Any shortage of item or wrong item received

    Provide picture of the item contents within the parcel package
    Shipping fee will be incurred from seller end

    3. Defective item issue

    Provide picture of the defective area of the received item
    Shipping fee will be incurred from seller end

    4. Any change of mind from buyer's end

    Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached
    Provide picture of the item to seller end
    Shipping fee will be incurred from buyer's end

    5. How to submit return or exchange from the buyer's end?

    Please log in into your buyer account under "MyQoo10" >Shopping List>Cancel/Refund/Non-Receipt>Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
    Q-commerce
  • Notice

    RESPONSIBILITY FOR CHOOSING NORMAL MAIL

    Dear buyers, we respect if you choose normal mailing.
    But if the item is lost during transit, we will not be responsible for the lost.
    Nowadays, there's increasing online shoppers so Singpost have more parcels to deliver than in the past, this is why there's always delayed.
    Customers who have opt for normal mail is deemed to have agreed to be responsible for if there is any lost during delivery.
    Dont come and tell us that u have never lost any normal mail before.
    Do take note, NOTHING IS IMPOSSIBLE! We can't predict anything happened!
    If you can't accept,please select the registered mail as it have tracking number to track your items but normal mail don't have, hope you understand!
    We strongly advise customers to opt for registered mail especially during peak seasons during holidays as there are 50% more risk of getting lost mails.
    We respect your choice and I hope you respect us too. Thank u very much!
    Q-commerce
  • Notice

    Delivery Options

    Please take note that Q-commerce is using Singpost for all Normal and Registered Mailing.
    Normal Mailing (You are taking your own risk): 3 - 30 working days (Takes slightly longer time during peak periods - X'mas/ CNY/ etc...)
    Registered Mailing: 2 - 5 working days

    Please take note: Q-COMMERCE DOES NOT RESPONSIBLE ON ANY LOST/ DAMAGED ITEMS!

    Thank you for your understanding.
    Q-commerce
  • FAQ

    How come I still haven't receive my item yet??? When will it arrive?

    Dear customer, we have sent out the item on the date stated in your Qoo10. We are not postman, we dont know when u will receive it. If you have chosen registered mail, you are able to check thru Singpost website. But if you have opt for normal mail,we are not able to track the location of the item. Please note that upon placing order, customers are responsible for any delayed or lost mails during delivery as stated in our listing. We strongly advise customer to opt for registered mail to avoid any lost for missing mails and average loss mails in Singpost is 5 out of 100 parcels. Dont come and tell us that u have never lost any normal mail before. Do take note, NOTHING IS IMPOSSIBLE! We cant predict anything happened! We strongly recommend all customers opt for Registered Mail. Thank you for your understanding. =)
    Q-commerce
  • Unanswered
    Question
    Ade******* 2018-12-15
  • Unanswered
    Question
    soc******* 2018-12-14
    Answer
    Hi Customer, The exchange or return of goods is possible within 7 days after receiving the goods. Check Return / Exchange notice at the top of the product page. Thanks.
    Q-commerce 2018-12-14
    Question
    Nov 25 and I immediately message on qoo10 to enquire about product. There is no confirmation whatsoever about the refund. Drag until now. Such bad interface and service.
  • Unanswered
    Question
    ylc******* 2018-12-12
    Answer
    Hi Customer, Sorry. I can not confirm your previous inquiry. Would you please inquiry me again?
    Q-commerce 2018-12-12
    Question
    Hi Seller, I have ordered 1 BESTIE phone case and 1 MILANO phone case but was delivered with 2 MILANO phone cases. Also I’m not sure if the tempered glass received is what I have ordered - I have ordered JK 3D curved tempered glass but have received 9H brand. Pls refer to my order no: 284175077 and 284175079. Pls refer to the attached photo that was sent to you in my precious inquiry.
    Answer
    Dear Customer, I'm so sorry. It looks like we made a mistake. Products must be submitted to the manufacturer for replacement. Please send items to this address. Ubi Teckpark No.10 Ubi Cresent #02-67 (Left Entrance) Singapore 408564 Item must remain in their intact condition, or their original packaging / tags / labels / seals attached. Sorry for the inconvenience. Thanks. ※ JK 3D curved tempered glass has been shipped correctly. Please send using the Singpost normal mail. Any return or exchange of items will be available within 7 days upon receiving the item.
    Question
    Hi seller, thanks for your kind response. May I seek your kind confirmation that the JK 3D curved tempered glass is indeed referring to the 9H brand (yellow packaging)? I opened the packaging and found there is no “curve” but flat. For the phone case that has been delivered wrongly, may I check how the mailing fee going to be recovered or I need to bear the cost? Your kind advice is appreciated. Thanks
  • Answered
    Question
    shi******* 2018-12-05
    Answer
    Hi Customer,
    Mercury iJelly Metal Case has all stock. Thanks.
    Q-commerce 2018-12-06
  • Answered
    Question
    sun******* 2018-12-05
    Answer
    Hi Customer,
    The model of the mobile phone manufactured for each case is different. Please provide the exact name of the case you are inquiring about. Thanks.
    Q-commerce 2018-12-06
    Question
    Hi, I am looking at the following model: Roar Daily In Dairy Case & Roar Only One Flip Case. Please advise if these 2 models have cases for Iphone XS Max?
    Answer
    Hi Customer,
    Sorry. Both products are not designed for the Iphone XS Max model. Thanks.
  • Answered
    Question
    jos******* 2018-12-04
    Question
    Attached broken corner tempered glass picture.
    Answer
    Hi Customer,
    Sorry. We will send it back to Tempered Glass Film. Please dispose of damaged products. Sorry for the inconvenience. Thanks.
    Q-commerce 2018-12-05
  • Unanswered
    Question
    jfo******* 2018-12-03
    Answer
    Hi Customer, Sorry. Your order has already been shipped. I can not change your order. We pack and ship goods by 1 pm. Therefore, orders can not be changed or canceled after 1:00 PM. Please check the shipping notice at the top of the product page. Thanks.
    Q-commerce 2018-12-04
    Question
    I read your other questions, and noticed that exchanges can be done. If I were to send the item back, can I still do an exchange?
  • Answered
    Question
    mjs******* 2018-12-02
    Answer
    Hi customer,
    Thank you for purchasing our products. The product you ordered is scheduled to ship out today. We will do our best to deliver fast. Thanks.
    Q-commerce 2018-12-03
    Question
    Thank you so much!!
    Answer
    Hi Customer,
    We hope that your orders goods arrive quickly to you. Thank you for shopping with Q-commerce.
Ask Question
Address
UBI TECHPARK 10 UBI CRESCENT #02-67 (Left Entrance) Singapore

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Policy & Notice
How to Return/Exchange