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Dear Customer,1 to 1 exchange within 7 days after delivered will be offered for manufacturing defects ONLYNO NEED TO SUBMIT EXCHANGE REQUEST.Kindly inform us via Qtalk and email to email@example.com with order no, photo, Clear Video so that we can follow up your case.Exchange will be done within 1 - 4 working days 2pm - 6pm after confirm.Thank youElectronic House Team
Dear Valued Customer,All the item will be delivered by Qxpress company. We are not able to control actual delivery date and timing. Qxpress will try to fulfill customer special request, however there is no 100% guarantee. (eg. request call before delivery, delivery in specific date and timing)For fast response for any delivery matters, special request, kindly contact Qxpress at 6661-9100 or email to firstname.lastname@example.orgQxpress standard delivery lead time : 1 - 3 Working days after seller shipped out item and they scan to their system.(eg. Item shipped out on 29-August-2016 and they scan to their system, customer should get the item by 30th, 31st Aug or 1st-Sep)Electronic House Team
For online registration notice, kindly keep your receipt as proof of purchase to claim for warranty.1. Iona - https://www.iona.com.sg/index.php?route=information/ewarranty2. Sona - http://sona.com.sg/index.php?route=information/ewarrenty3. Mayer, Honeywell, Mistral, KitchenAid - https://mayercare.biz/eWarranty/4. Philips - Once you buy Philips products its automatically registered for the warranty, Just to keep your Qoo10 receipt as proof of purchase.5. Krups - https://secure2.prodregister.com/krups/register.aspx6. Electrolux - http://www.electrolux.com.sg/support/warranty-registration-/7. Kenwood/Delonghi/Braun - http://www.kenwoodworld.com/sg/warranty8. Tefal/Rowenta/Zojirushi product no registration is needed.9. Europace - http://www.europace.com.sg/ewarranty/
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Item is working well and delivery is prompt
Model:HD9240 Black + HD9911 + HD9925(+S$121)
Fast & smooth delivery. Machine in working condition
Model:HD9216 White + HD9910 + HD9925
Fast delivery. Got it within 2 working days. Good for grilling n roasting. On offer and with the free gifts, it is worth buying.
Nice product from philip. Good deal with good friday deal
Fast delivery. The item is in good condition. Package is well done. Yet to try the fryer.
Yes. All our product are brand new ,local sets and comes with manufacturer warranty. For warranty period, kindly check with our listing item Photo or Product title.
Kindly check the following link : http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqContents.aspx?viewno=5875
All product comes with local agent warranty. It will show in product photo and title.
Delivery lead time is 2 - 5 working days, excluding Sunday and public holiday. Subject to stock availability.
We accept return if the products is in new, unopened, unused, resalable condition with all documents, original tags, and in its original packaging. However, the additional shipping fee will be incurred from buyer's end.
Yes. 1 to 1 exchange within 7 days after delivered will be offered for manufacturing defects, does not cover normal wear and tear, excessive abuse or misuse and exchange Same Model ONLY.
★★★ Seller will exchange for you base on the schedule from Monday to Friday (Delivery to your doorsteps). The timing is 2pm - 6pm. Exchange will be done within 1 - 4 working days. ★★★
Hi,The tray does not closely properly. There is a big GAP.
My order number is 238684440
Dear Customer,Thanks for your feedback.For the air fryer, this is common issue that customer will ask and it is normal. Please see attached photo for color in black of our existing stock, for color in white is even obvious.Thank youElectronic House
In the case, is the smaller capacity a better design? I don’t feel comfortable using it if it cannot close properly. I like to change to smaller one if it is better. Thanks.
Dear Customer,Upon checking, It is the same for All Philips Air Fryer and this is existing issue for many years, however it won't affect the function. So far there is no customer complaint function not working due to the GAP.Thank youElectronic House
Can I self collect for this item? Self collection option is not available when place order.
i need the item on 26 Nov.
Dear Customer,Sorry, currently self collect is not available.Thank youElectronic House
Hi, is HD9240 black ready stock?
Dear Customer,Yes. All model in the options have ready stock.Thank youElectronic House
Hi! Just to verify Is this the newer 9240/90 model or 9240/30, etc?
Dear Customer, Yes. Last 2 digits is color of the product. HD9240/90 - Black, HD9240/30 - White. Currently we only have color in Black in stock.Thank youElectronic House
Hi, My order number is 213230365. Seems like there is problem on the aifryer, The edges above the drawer seems to melt or come off, kindly rrrefer to the picture, the edges becoming jagged, I also emailed you, kindly check. And get back to me. Will be waiting for your response.
The email I sent you has two pictures attached, you can see jagged edge on both sides
Dear Customer,Our relevant team only working from Monday to Friday and will follow up your case by next week. Rest assure, if product is decfective after checked, we will arrange 1 to 1 exchange for you.Thanks for your patience and understandingThank youElectronic HouseDear Customer,Noted and thanks for you prompt reply. Should you have any question, please qtalk to us or drop us email at email@example.comThank you Electronic House(Apr 24, 2017 10:14)
Hi Seller, I noticed that the free gift grill pan is for model HD9211 and baking tray is for model HD9925. Can it fit into this XL model? Will it be a bit small for that?
Dear Customer,The Free gift is suitable for this model, The free gift Model is HD9911 and HD9925Thank youElectronic House
Hi, do you also sell the extended warranty when we purchase this air fryer from you?
Dear Customer,Sorry, currently we didn't provide extend warranty service.Thank youElectronic House
There isn’t any posted question about item.