Any change of mind from buyer's end:
Would like to change to other available products or does not want the item anymore.
Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached.
Provide picture of the item to seller end.
Shipping fee will be incurred from buyer's end.
If item has been open, it will have a lower price, refund will be lower up to 40% of purchase price depending on physical condition.
We reserve the right to reject the return item if item returned without full accessories and original packaging.
How to submit return or exchange from the buyer's end?
Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'.
We will assess the claim issue with the provided picture and inform on the progress.