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POWER MINISHOP RATE 90%
69.90

*APPLY Qoo10 COUPON*Travel Aluminium Alloy Frame Luggage|Suit Case TSA Lock|20 26 29 Inch


Customer who recommended this item
790
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Notice

Subject Register Date
Return & Exchange Policy Seller Apr 29, 2016
Non-receipt Claim issue (Did not receive the item) Seller Apr 29, 2016
How to submit return or exchange from the buyer's end? Seller Apr 29, 2016
more
Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.(Shopsmart2012@hotmail.com)
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (352)

Customer Review (801)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Nov 17, 2018 lia***
Highly Recommend Nov 15, 2018 Den***
Highly Recommend Nov 13, 2018 aug***
Highly Recommend Nov 13, 2018 yul***
Highly Recommend Nov 11, 2018 sga***
Highly Recommend Nov 07, 2018 kha***
Highly Recommend Nov 07, 2018 vas***
Highly Recommend Nov 05, 2018 diz***
Highly Recommend Oct 30, 2018 mws***
Highly Recommend Oct 23, 2018 non***

Item Q&A(61)

Status
Question & Answer
  • Notice

    Return & Exchange Policy

    Submission of claims
    -Any return or exchange of items will be applicable within 7 days upon receiving of the item.

    Any shortage of item or wrong item received
    -Provide picture of the item contents within the parcel package and picture of orders with delivery information
    -Shipping fee will be incurred from seller end.

    Defective item issue
    -Provide picture of the defective area of the received item.
    -Replacement will be of same item, unless out of stock.
    -Shipping fee will be incurred from seller end.

    Any change of mind from buyer's end
    -Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
    -*No return and exchange for certain item(s) such as undergarment due to hygiene issue
    -Provide picture of the item to seller end.
    -Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.
    Shop Smart
  • Notice

    Non-receipt Claim issue (Did not receive the item)

    -If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

    -We will check over the matter from our end.

    -Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.
    Shop Smart
  • Notice

    How to submit return or exchange from the buyer's end?

    -Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

    -We will assess the claim issue with the provided picture and inform on the progress.
    Shop Smart
  • Notice

    Refund Policy

    All sales are Final. All items sold are Non-Refundable but Exchangeable with any items from the Shop of the same value or less. Items of higher value will require top-up by Bank Transfer. Please take note before purchasing. Thanks!
    Shop Smart
  • Notice

    Shipping & Delivery

    Delivery options
    1) SingPost Normal Mail - Free Non-Registered Mail, no tracking number. Item is sent to your mailbox.
    2) Courier Qxpress - Courier fee is charged only once regardless of number of items ordered. Tracking number is provided. Item is delivered to your doorstep.

    Regarding Delivery by Qxpress (Monday - Friday)
    You can track your QXPRESS parcel here - http://www.qxpress.asia/eng/html/customer_tracking.html
    Qxpress Tel. No.: 6661-9100
    Qxpress Email: info@qxpress.sg
    Please note that any delay by QXPRESS is beyond our control. We do not operate QXPRESS. Thanks!
    Shop Smart
  • Notice

    Why choose ShopSmart?

    1) We offer value-for-money deals. Feel free to compare prices.
    2) We ship your item fast. Same-day to next-day shipping.
    3) We have ready stock in Singapore.
    4) Bulk orders available. Pls email to enquire.
    5) We provide fast turnaround for returned and exchanged items.
    6) We accept self-collection of items at our Office, pls email to enquire.
    7) We accept direct exchanges of defective items at our Office, pls email for more details.
    8) We provide free shipping by SingPost normal mail & we have no surcharges for shipping.
    9) We provide combined shipping (Qxpress delivery) with a flat shipping fee (no matter how much you order). Bundle items together to save more!
    10) We have no purchase limit qty (as long as stock is available)

    Pls email us at ShopSmart2012@hotmail.com for general enquiries. Thanks!
    Shop Smart
  • FAQ

    Why choose ShopSmart?

    1) We offer value-for-money deals. Feel free to compare prices. 2) We ship your item fast. Same-day to next-day shipping. 3) We have ready stock in Singapore. 4) Bulk orders available. Pls email to enquire. 5) We provide fast turnaround for returned and exchanged items. 6) We accept self-collection of items at our Office, pls email to enquire. 7) We accept direct exchanges of defective items at our Office, pls email for more details. 8) We provide free shipping by SingPost normal mail & we have no surcharges for shipping. 9) We provide combined shipping (Qxpress delivery) with a flat shipping fee (no matter how much you order). Bundle items together to save more! 10) We have no purchase limit qty (as long as stock is available) Pls email us at ShopSmart2012@hotmail.com for general enquiries. Thanks!
    Shop Smart
  • FAQ

    Shipping & Delivery

    Delivery options 1) SingPost Normal Mail - Free Non-Registered Mail, no tracking number. 2) Courier Qxpress - Courier fee is charged only once regardless of number of items ordered. Tracking number is provided. Item is delivered to your doorstep. Regarding Delivery by Qxpress (Monday - Friday) You can track your QXPRESS parcel here - http://www.qxpress.asia/eng/html/customer_tracking.html Qxpress Tel. No.: 6661-9100 Qxpress Email: info@qxpress.sg Please note that any delay by QXPRESS is beyond our control. We do not operate QXPRESS. Thanks!
    Shop Smart
  • Answered
    Question
    hon******* 2018-11-11
    Answer
    Hi,

    Our luggage is not zip type. TSA lock type. Our largest is 29 . Thanks!

    Regards,
    ShopSmart
    Shop Smart 2018-11-11
  • Answered
    Question
    cel******* 2018-11-01
    Answer
    Hi,
    Matt type is anti-Scrach type, retro type don't have matt type coming.

    Thanks!
    Regards,
    ShopSmart
    Shop Smart 2018-11-01
  • Answered
    Question
    der******* 2018-10-15
    Answer
    Hi,

    Retro shiny silver now have 29 , 26 will be ready in 2 weeks. Thanks!

    Regards,
    ShopSmart

    Hi

    You can process order retro type shiny silver. The new stock is ready now.Thanks!

    Regards,
    ShopSmart
    (Nov 02, 2018 11:21)
    Shop Smart 2018-10-16
  • Answered
    Question
    Den******* 2018-10-15
    Answer
    Hi,

    It's shiny type. Thanks!

    Regards,
    ShopSmart
    Shop Smart 2018-10-15
    Question
    Ok Thanks
    Answer
    You are welcome.Thanks!

    Regards,
    ShopSmart
  • Answered
    Question
    lim******* 2018-10-09
    Answer
    Private Enquiry
    Shop Smart 2018-10-10
  • Answered
    Question
    ama******* 2018-09-17
    Answer
    Hi,

    No worries, you should be able to take delivery by Wednesday. Thanks!

    Regards,
    ShopSmart
    Shop Smart 2018-09-17
  • Answered
    Question
    ama******* 2018-09-15
    Answer
    Hi,

    XL size. Thanks!

    Regards,
    ShopSmart
    Shop Smart 2018-09-15
  • Answered
    Question
    low******* 2018-09-06
    Question
    Or can I receive by Monday?
    Answer
    Hi,

    Yes. If you order now.Most likely can reach on Friday.

    Please whatsapp Nadia at 93892587 if you want to do self collect. Thanks!

    Regards,
    ShopSmart
    Shop Smart 2018-09-06
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Policy & Notice
How to Return/Exchange