Thank you very much for shopping with us! :)
We are sorry about the differences, but our items are 100% authentic. We are sorry that we didn't notice the differences, but sometimes Coach/Kate Spade has the same bag design but makes changes here and there from time to time, and since the photos of the detail images are taken some time ago, there can be differences.
Last time, we had a customer complaining about the zipper top part not being YKK brand when in the photo, it was YKK brand.
Please refer to the attahed photo, if this explains better. It used to be zipper inside pocket, but it changed to open slip pocket.
Hopefully, that explains all the differences. If you want, we can take photos of the bags from the store, how they are displayed and all, and send them to you.
Also, we have been with Qoo10 for 5 years now, selling 100% authentic brand name goods, bought from outlet stores in California. Your items will come with its orginal tag, and a care card from the store. (We stopped giving out gift receipts from the stores as of 9/1/2016.) We will give you a full refund back of your money if the items we sell are not authentic.
All of the sellers at Q0010 market has to go through a process to varify the authenticity of brand named goods, and we have been approved by this Quality Assurance team, so please don't worry, and you can even check the authenticity at your local Coach stores. However, please note that there is a difference between Coach Outlet items & the Coach Retail items. What we sell are from the Outlet stores.
Please let us know if you have any other questions. Thank you again for shopping with us! Have a nice week~
(Jan 09, 2018 05:08)