X
13Mobile.sg
13Mobile.sg Join Fellow
16,825 Fellows
$1.00
POWER MINISHOP RATE 90%
13PRIME ★ Latest Android 7.1 TV Media Box MXQ Pro 4K Full HD Video Support Amlogic RockChip
21 items sold
49.99

13PRIME ★ Latest Android 7.1 TV Media Box MXQ Pro 4K Full HD Video Support Amlogic RockChip


Customer who recommended this item
196 (Based on 239 reviews)
Customer Satisfaction Score
87%
  • Product 80%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
Pay only one shipping fee for purchasing multi items among same shipping fee group items in a cart. Moreover shipping fee is free when purchasing above $60.00 in a cart.
1 2 3 4 5
  • $14.80
    Add to cart
  • $13.99
    Add to cart
  • $48.99
    Add to cart
  • $9.50
    Add to cart
  • $18.89
    Add to cart
  • $26.99
    Add to cart
  • $8.99
    Add to cart
  • $13.99
    Add to cart
  • $13.99
    Add to cart
  • $49.99
    Add to cart
  • $26.99
    Add to cart
  • $9.80
    Add to cart
  • $99.99
    Add to cart
  • $99.99
    Add to cart
  • $99.99
    Add to cart
  • $28.60
    Add to cart
  • $27.80
    Add to cart
  • $33.50
    Add to cart
  • $99.99
    Add to cart
  • $100.00
    Add to cart
  • $100.00
    Add to cart

No Co-shipping item in shopping cart.
Please select items on the left side panel.

Notice

Subject Register Date
TV Media Box Terms And Conditions Seller 2017-03-08
Warranty Period Definition Seller 2017-01-12
Manufacturer's Warranty Definitions #3 Seller 2016-09-14
more
Manufacturer/
Place of origin
Imported Condition New Product
Shipping From From Overseas (China)
help
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Pickup & return item by seller (Return shipping company : Qxpress)
BOOKMARK 1 2 3 4 5 6 7

Photo Review (81)

Customer Photo Review board

netural Fast delivery

Received item in good condition. Software abit slow. Working condition. No instruction what apps to use.

Product:MXQ PRO (1GB+8GB)(+S$12.99) | A) Air Mouse:None | B) HDMI Cable:None | C) Local Warranty:12 Months(+S$2.99)

+ Add this option
Dec 12, 2017
xin*******

Recommend Simple to install

No fuss collection, as a new user, need time to learn how it works. Able to watch f1 live finally.

Product:MXQ PRO (1GB+8GB)(+S$12.99) | A) Air Mouse:None | B) HDMI Cable:None | C) Local Warranty:12 Months(+S$2.99)

+ Add this option
Nov 28, 2017
lar*******

Highly Recommend fast delivery and good quality

fast delivery and good quality

Product:MXQ PRO (1GB+8GB)(+S$9.99) | FREE Power Adapter:FREE Safety Mark Power Adapter | FREE Premium Apps Pack:FREE Installation (Loaded In The Box) | B) HDMI Cable:None | A) Air Mouse:i8 Air Mouse(+S$18.99) | C) Local Warranty:12 Months(+S$4.99)

+ Add this option
Nov 09, 2017
sia*******

Highly Recommend MAX PRO 4K

Delivery was fast, 2 days. Easy to set up. Most apps worked. Value for money.

Product:MXQ PRO (1GB+8GB)(+S$12.99) | A) Air Mouse:None | B) HDMI Cable:None | C) Local Warranty:6 Months FREE

+ Add this option
Nov 09, 2017
kim*******
Nov 05, 2017
tan*******

Customer Review (239)

Customer Review board
Rating Feedback Date Written by
netural Dec 12, 2017 xin*******
Highly Recommend Dec 12, 2017 rai*******
Highly Recommend Dec 02, 2017 com*******
Highly Recommend Nov 30, 2017 Sar*******
Highly Recommend Nov 30, 2017 xia*******
Recommend Nov 28, 2017 lar*******
Not Recommend Nov 24, 2017 mds*******
Highly Recommend Nov 22, 2017 chu*******
Highly Recommend Nov 09, 2017 sia*******
Highly Recommend Nov 09, 2017 kim*******

Item Q&A(71)

Status
Question & Answer
Date
Member
Notice
Seller

1. Any attempt to jailbreak the box will void the warranty, including any attempt to dismantle or repair the box by any unauthorised person.

2. We are not responsible for any legislation, patent content, streaming source and do not guaranteed any functionality of third party open source apps. We disclaim any licensing, compatibility or operationality on third party source software, not limiting to any claims of their patent.

3. 1-to-1 exchange within the warranty period only applies to the box. Other accessories eg: remote control, battery, cables etc. are only covered by 30 days warranty.

4. The label seal on the box must be in good and untampered condition, else warranty will be voided.

5. Warranty coverage on the box only, excludes any apps or software (either resident or third party) compatibilities and/or operational issues due to limited/restricted streaming resources.

Notice
Seller

Warranty Period for all items start from either date of receipt, date of collection or 14 days from date of shipping (whichever is earlier).

Warranty Period for all items may differ and are stated accordingly in the items listing.

For any items repaired or replaced through warranty claims, its warranty continues for the remaining portion of the original Warranty Period for the items.

Notice
Seller

This warranty does not cover:

Cosmetic damage to outer surface/finishing and external parts of the product, including without limitation cracks, dents or scratches on the exterior casing, screen, camera lens, buttons and other attachments;
Deterioration of the product due to normal wear and tear, including without limitation rust or stains;
General maintenance, password reset assistance, routine servicing and cleaning, updating/upgrading of software, installation of software or applications, product demonstration, or any other service other than repair;
Any other circumstance such that repair would be contradictory or not in compliance with good business practice.

Notice
Seller

Notwithstanding that the product is within the warranty period, this warranty shall be invalidated and rendered void upon the following:

The product shows evidence of abnormal use; impact, shock; accident; fire, flood, earthquake, lightning or other acts of nature; sand, liquid or food damage; exposure to extreme thermal or environmental conditions; battery or chemical corrosion; abuse, mishandling, improper installation, operation or maintenance, use of wrong electrical supply or voltage; damage caused by installation of any software, programs or applications, or use of any accessories or equipments not approved by the manufacturer for use with the product; improper modification, tampering; replacement of parts with parts not approved by the manufacturer; or dismantling, opening, service or repair performed other than by the manufacturer's authorised service centre; or any other use contrary to the product manual.

*** To be continued ***

Notice
Seller

This product is warranted for the specified warranty period from the date of original purchase against defects in quality and materials under normal use.

Unless otherwise specified, this warranty only covers the defects in material, design and workmanship of the hardware components of the product as originally supplied. The warranty does not cover any software, consumable items, or accessories even if packaged or sold together with the product.

*** To be continued ***

Notice
Seller

Store pickup etickets are valid for use within the time frame stated on the eticket only. Strictly no extension for expired etickets under any circumstances. Customer is responsible to collect the items from our service center within the time frame stated on the e-ticket.

13Mobile Service Center. Oxley Bizhub. Block 69, Ubi Road 1, #06-16. Singapore 408731.
Operating hours: Monday-Friday 10am-7pm, Saturday 10am-2pm (excluding Public Holidays). Look for "Block 69, Lift Lobby #3". Nearest MRT station: Tai Seng MRT Station.

Please check all items before leaving our service center. We bear no responsibilities for incorrect/incomplete items after customer leave our service center.

All Store Pickup orders cannot be cancelled after 24 hours from time of purchase.

Notice
Seller

Return, Exchange & Warranty Claims At Service Center
- After 7 days from receipt date (Qxpress orders)
- After 14 days from shipping date (SingPost Normal Mail orders).
- All Store Pickup orders.

Please check warranty period for each item before filing claim.

We will not entertain any request to pick-up item at customer's address regardless of circumstances.

For more information on the return, exchange & warranty claims policy, please send us a Qpost message.

Regards,
13Mobile Managenment

Notice
Seller

Dear Customers,

Return, Exchange & Warranty Claims By Mail
- Within 7 days from receipt date (Qxpress orders).
- Within 14 days from shipping date (SingPost Normal Mail orders).

For defective, incorrect or misdelivered item:
- Customer is required to provide order/cart number and photo/video proof of claim by Qpost message.
- Seller will assess the proof of claim & advise customer accordingly on the progress & outcome of claim.
- Item must be returned with original packaging box & all accessories inside the box with all labels attached.
- Seller will bear return/reship postage costs by registered mail.

For change of mind item:
- Customer is required to provide order/cart number and photo/video of item by Qpost message.
- Item must be returned unused with original packaging box & all accessories inside the box with all labels attached.
- Customer will bear return/reship postage costs by registered mail.

Notice
Seller

Please retain the original packaging box & all accessories inside the box with all labels attached else warranty will be voided.

Notice
Seller

Random selection of color. No return/exchange/refund regardless of conditions. No customer service support will be provided. Seller reserves the right to substitute with another item of equal or more in value. While stock lasts.

Answered
2017-11-27
rei*******
User

Order number : 234869509

Hi, I’ve been using this product for 3weeks and there were a few encounters when it reset by itself. It also hangs somethimes. Would like to do an exchange or preferably an upgrade to better device with cash TOP up.

User

Please visit our service center for an onsite assessment of the item and immediate 1-for-1 warranty exchange if item is verified faulty. Thanks.

13Mobile Service Center. Block 69 Ubi Road 1, Oxley Bizhub #06-16, S408731.
Operating hours: Monday-Friday 10am-7pm, Saturday 10am-2pm (excluding Public Holidays).

Note: Claims cannot be processed if the warranty period has expired or if the order number is not available for verification or if the original packaging, security labels and all accessories are not returned entirely.

User

Do you have their contacts? I've tried calling & tell them about this but they told me to send quires to you thru here first. I'm not sure I'm calling the correct number anot

User

The hotline is for store pickup only.

For warranty claims, please visit our service center.

Please visit our service center for an onsite assessment of the item and immediate 1-for-1 warranty exchange if item is verified faulty. Thanks.

13Mobile Service Center. Block 69 Ubi Road 1, Oxley Bizhub #06-16, S408731.
Operating hours: Monday-Friday 10am-7pm, Saturday 10am-2pm (excluding Public Holidays).

Note: Claims cannot be processed if the warranty period has expired or if the order number is not available for verification or if the original packaging, security labels and all accessories are not returned entirely.

User

ok thanks alot

User

Noted. Sorry for any inconveniences. Thanks.

Answered
2017-11-25
how*******
User

Secret Inquiry

User

Secret Inquiry

Answered
2017-11-10
Sah*******
User

Some apps are missing since Tuesday.How do I download them again .Thanks

User

You need to bring the box to our service center, we can do a factory reset and reinstall the apps. Thanks.

User

Ok where is your service centre and are you open on Saturdays .Do I need to bring the cables too.

Best Regards

User

Just bring the box will do. Thanks.

Answered
2017-11-09
arn*******
User

do users have to pay a subscription fee every year?

User

Zero subscription forever! Thanks.

Answered
2017-11-05
joy*******
User

Hi after using for a while the apps keep asking me to update but some cannot update and some don’t work after update. Can I go down to your side to reinstall the apps? Will you hv the newest versions? Thanks!

User

The apps are cracked to stop the ads. The updates won't work because they include ads.

Yes within warranty period, you can bring the box to our service center to reinstall new copies of the apps.

Thanks.

Answered
2017-10-29
jac*******
User

Can I connect the tv box to my laptop and watch on my laptop? Thanks

User

No, connection via HDMI to TV only. Thanks.

Answered
2017-10-19
boy*******
User

I would like to check the permissions and access of this drive. Are we allowed to install new add on into this device. For example, I would like to install ExpressVPN, which is available as an additional add on for Kodi and Apps for android TV box. Will i have enough rights to install new app and Addon on kodi application?

User

Yes, you can install your own apps or KODI add-ons on the box - no restrictions at all. Thanks.

Answered
2017-10-15
nic*******
User

Thank you.

What are the code to input?

User

What is M9S? Thanks.

Address
OXLEY BIZHUB 69 UBI ROAD 1 #06-16
Ask Question

Recommended by Smart Shoppoing Assistant

Policy & Notice