[TSP] SONGHE - CHEAPEST IN TOWN! - 10KG THAI FRAGRANT RICE! QUALITY RICE!
423 items sold
21.3

Tong Seng[TSP] SONGHE - CHEAPEST IN TOWN! - 10KG THAI FRAGRANT RICE! QUALITY RICE!


Customer who recommended this item
3961
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
Shipping fee is free when purchasing above US$37.40 in a cart.
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Notice

Subject Register Date
QX QUICK Seller May 31, 2017
CHANGE ORDER INFO Seller May 31, 2017
Cancel/Refund Seller Dec 20, 2016
more
Manufacturer/
Place of origin
Tong Seng / Singapore Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
BOOKMARK 1 2 3 4 5 6 7

Photo Review (2,164)

Show My List

Customer Review (3,058)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Mar 19, 2019 gig*** (SG SG)
Netural Mar 18, 2019 sal*** (SG SG)
Highly Recommend Mar 18, 2019 rac*** (SG SG)
Highly Recommend Mar 18, 2019 yem*** (SG SG)
Highly Recommend Mar 18, 2019 eli*** (SG SG)
Highly Recommend Mar 18, 2019 dan*** (SG SG)
Highly Recommend Mar 17, 2019 sha*** (SG SG)
Highly Recommend Mar 17, 2019 sie*** (SG SG)
Highly Recommend Mar 17, 2019 yok*** (SG SG)
Highly Recommend Mar 16, 2019 car*** (SG SG)

Item Q&A(232)

Status
Question & Answer
  • Notice

    QX QUICK

    QX quick orders:

    If QX quick delivery passed desired shipping date/time, when customer isn't around, we will not be able to send a reshipping request on our end.
    QXquick orders that does not fit the shipping requirement, it will be changed to QXpress standard courier services automatically.

    If items ordered are out of stock, qxpress will not be able to deliver the items, shipping will be changed to a later date of delivery, at the same timeslot.

    Thank you
    Qoolife Mall
  • Notice

    CHANGE ORDER INFO

    CHANGE ORDER INFO

    For all order info changes, customers would need to cancel and reorder, because we are unable to make any changes on our end.

    Order info changes includes:
    1) Change of delivery address
    2) Change of items - Quantity/Type
    3) If customer did not select the free gift - request to add in, we are unable to do so as well.
    4) For special cases, we will be charging extra shipping fee
    Qoolife Mall
  • Notice

    Cancel/Refund

    Dear buyer,


    CANCEL/REFUND

    Please understand that all orders are automatically received, packed, and delivered. Therefore if you have made a wrong order or would like add on another item, please cancel your order and reorder. Refunds will be initiated automatically when orders are cancelled. You may cancel your order via: [My Qoo10] > [Cancel/Refund].

    Thank you!
    Qoolife Mall
  • Notice

    Disclaimer: Singpost Normal Mail

    Dear buyers,

    All Parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is at your own risk. NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.

    Thank you very much for your understanding!
    Qoolife Mall
  • Notice

    Shipping Info/Timing/Change memo

    Dear buyers,

    ALL SHIPPING information, timings or any changes/addition to the memo will require a cancellation of the order and then a re-order with the correct information.

    We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.

    If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)


    Thank you very much for your understanding!
    Qoolife Mall
  • Notice

    Exchange/Return

    EXCHANGE/RETURN


    For all exchanges and return before 7 days, kindly request for a return by going to MyQoo10 > Shopping list > Exchange/Return and select return. Once item is returned you will receive a full refund and you may re-order the item again or if you returned the item and want a different size of the same price range kindly message the seller once you have returned your item then give your order number and ask for the item stock level and if there is stocks we can exchange your order.
    AFTER 7 days please contact the seller to REQUEST for an exchange/return request.


    Instructions@ http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqContents.aspx#none
    Qoolife Mall
  • Answered
    Question
    wuh******* 2019-03-16
    Answer
    Dear Customer, the status is now 'On Delivery'. You should receive it within these few days. Thank you! QooLife Team
    Qoolife Mall 2019-03-18
  • Answered
    Question
    car******* 2019-03-14
    Answer
    Dear Customer,
    At this moment we do not have any promotion for brown rice.
    Thank you
    Qoolife Mall 2019-03-19
  • Answered
    Question
    the******* 2019-03-14
    Answer
    Dear Customer,
    Yes
    Thank you
    Qoolife Mall 2019-03-15
  • Answered
    Question
    sal******* 2019-03-14
    Answer
    Dear Customer, you click 'None' for the free oil. Thank you! QooLife Team
    Qoolife Mall 2019-03-15
    Question
    Hi seller,
    IThanks for your quick reply.
    I remember when I going to select “free oil”. They seem like got some problems.not able to select it. When I click on None” they accepted it . I was thinking maybe is due to 1 free oil per customer so If I bought 2 pkg not able to selected. So i just click “None”if this is the case . Do I still got chance to get the free oil ?
    Answer
    Dear Customer,
    Free Oil was out of stock.
    Each customer was entitled to only 1 bowl + 1 free oil.
    In your case, we have replaced the free oil with 1 bowl for you.
    Thank you
    Question
    Hi Seller,
    But I see you answer another customer 2 pkg of rice able to get 2 free bowl & two free oils . Please confirm ?
    Answer
    Dear Customer,
    Our customer service made an error.
    Your free gifts received was correct.
    Thank you
  • Answered
    Question
    sio******* 2019-03-14
    Answer
    Dear Customer, we apologize that we are unable to advise on the expiry date. However, please be assured that we order from
    the manufacturer regularly on a weekly basis. Thus, most of our stocks are new & fresh stocks. Thanks! QooLife Team
    Qoolife Mall 2019-03-14
  • Answered
    Question
    hen******* 2019-03-10
    Answer
    Dear Customer,
    Item has been sent out to you
    Thank you
    Qoolife Mall 2019-03-12
    Question
    Hi seller

    Thanks
    Answer
    Welcome
    Question
    Hi seller

    I'm just received for cooking oil, thanks so much
    Answer
    Dear Customer, thanks for notifying us and supporting QooLife! QooLife Team
    Question
    ☺️☺️☺️
    Answer
    Welcome
  • Answered
    Question
    Lga******* 2019-03-06
    Answer
    Dear Customer, we have run out of stocks for the product that you ordered and we have placed our orders with the manufacturer and waiting for their shipment to our warehouse now. Thank you! QooLife Team
    Qoolife Mall 2019-03-06
  • Answered
    Question
    gen******* 2019-01-15
    Answer
    Dear Customer,
    To place an exchange/return kindly request from recent orders our delivery team will pickup the item and we will issue a refund accordingly.
    Thank you
    Qoolife Mall 2019-01-15
Ask Question
Address
PRINT CENTRE 2 JURONG PORT ROAD PC3 #01-02/03

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Policy & Notice
How to Return/Exchange