Cyberstore.sg Pte Ltd
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POWER MINISHOP RATE 90%
14.70

Cyberstore.sgAnello Saniro Style Backpack Cute Design Small / Large - Hello Kitty / My Melody / Little Twin Star


Customer who recommended this item
86
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Closed on both Christmas Eve 24/12 and New Year Eve 31/12. Seller Dec 23, 2016
Packaging/Carton Box Damage Seller Sep 18, 2015
Feel Free To Change Seller Mar 01, 2015
more
Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
Brief Description Anello Style School Bag Pack Come In Hello Kitty My Melody Little Twin Star Duffy Bear 2018 Design! Kids Love It!!
BOOKMARK 1 2 3 4 5 6 7

Photo Review (41)

Customer Review (78)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Dec 15, 2018 nct***
Recommend Dec 05, 2018 min***
Highly Recommend Nov 24, 2018 ber***
Highly Recommend Nov 23, 2018 and***
Highly Recommend Nov 22, 2018 yeo***
Highly Recommend Nov 21, 2018 eve***
Highly Recommend Nov 03, 2018 amy***
Highly Recommend Oct 25, 2018 v_v***
Highly Recommend Sep 20, 2018 Xin***
Netural Sep 15, 2018 shr***

Item Q&A(16)

Status
Question & Answer
  • Notice

    Closed on both Christmas Eve 24/12 and New Year Eve 31/12.

    Dear Customer,

    Cyberstore.sg wishes all a Merry Christmas and a Happy New Year ahead!!
    Do take note that we are not operating on both days.
    Thank you for your support once again!

    Regards,

    Cyberstore.sg
    Cyberstore.sg Pte Ltd
  • Notice

    Packaging/Carton Box Damage

    Packaging/Carton Box may be damaged in transit. If you the particular about it, please self-collect to ensure satisfaction.
    Cyberstore.sg Pte Ltd
  • Notice

    Feel Free To Change

    The above policy applies to product listings that bear the Notice - Feel Free to Change .

    We allow you to exchange your purchase for any product of equivalent or higher value in Cyberstore.sg within 7 days of delivery. The difference in price of product and mailing cost for the product return and exchange will be borne by the Buyer, and paid via Internet Banking.

    Exchange will be via normal mail after receipt of payment or walk-in appointment in our office.
    Cyberstore.sg Pte Ltd
  • Notice

    Our Products And Services

    If you are happy and satisfied with our products and services, please leave us a Premium Review as it will encourage us to serve you better. In return, we will offer you a complimentary gift on your next purchase. We would also appreciate it if you can recommend us to your friends or LIKE our Facebook page (facebook.com/cyberstore.sg).

    For enquiries, do write to us at enquiry@cyberstore.sg. Should you have complaints or suggestions about our products or services, please let us know at support@cyberstore.sg how we can serve you better. We welcome feedback and suggestions for improvement.

    Please note that queries should always be directed to our email addresses stated above. Please DO NOT post questions on our reviews section and give us a negative or neutral rating, as it reflects an inaccurate rating. Customers who post questions in our reviews section with negative or neutral ratings will not be attended to and their warranty will be revoked.
    Cyberstore.sg Pte Ltd
  • Notice

    Product Warranty

    All product purchases come with a 7-day warranty due to manufacturing defects from the date of purchase, excluding:

    - Plants and gardening related items
    - If buyer left poor or neutral reviews without contacting us first to resolve the problem on hand
    - Physical damage to items occurring after items (e.g. scooters, ride on toys) have been assembled and used
    - Damage arising from buyer's misuse, or failure to follow the instructions intended for the item

    Buyers with RECOMMENDED and HIGHLY RECOMMENDED reviews will automatically have the warranty period extended by a further 7 days from date of purchase. Furthermore, they may receive complimentary services from us.

    For warranty issues, please write in to support@cyberstore.sg.
    Cyberstore.sg Pte Ltd
  • Notice

    Product Exchange

    We have a special, no-questions-asked exchange policy – just contact us within 7 days of your purchase to change your items. This service is void after 7 days. This service is separate from and on top of your warranty.

    Terms and Conditions:

    1) We will not entertain customers who give us negative or neutral reviews without first contacting us to resolve any issues.

    2) The original product packaging is needed for exchange in good conditions. Replacement products will be sent upon receipt of the returned items. In the event that a replacement is not possible, we will offer a full refund at our discretion.

    Please email us at support@cyberstore.sg with your request and your order reference number.
    Cyberstore.sg Pte Ltd
  • Notice

    QC And Image On Listing

    All items are inspected and wrapped with care before delivery.

    There may be slight colour variations between the pictures and the product due to camera settings or lighting conditions.

    Cyberstore.sg Pte Ltd
  • Notice

    Risks in choosing Singpost Normal Mail

    *Singpost Normal Mail takes between 3-7 working days for delivery. This delivery is beyond our control. We will not be liable for loss, delay or damages caused by Singpost Normal Mail. Choose at your own risk!

    In the event if your parcel is too big for your mail box, the post man will leave you a slip for collection at your nearest post office. Do watch out for it and check with your post office before contacting us for help.

    *Please ensure that the delivery address is correct and complete.

    *Items will be sent out within 2 working days following receipt of payment, with the exception of pre-orders.



    Cyberstore.sg Pte Ltd
  • Notice

    Qxpress Registered Mail And Urgent Delivery

    *As we have no control over the delivery, we cannot guarantee urgent or specific dates of delivery. We will not allow for cancellation for these reasons. Should you need the items urgently, we encourage you to contact us for self-collection before ordering.

    *Qxpress Registered Mail is highly encouraged. Qxpress collects packages from us on the next working day during office hours pending no unforeseen circumstances. The tracking number will be available upon receipt of an email from Qoo10 with the subject heading 'Your order has been sent'. You may track your parcel here: http://www.qxpress.asia/gmkt.inc/. Qxpress takes 2-3 working days for delivery, and longer during peak season. For specific delivery timings or change of delivery address, kindly call the Qxpress customer service at Tel: +65-6434-8400 / +65-6434-8420 or Email: info@qxpress.sg.

    *Items will be sent out within 2 working days following receipt of payment with the exception of pre-orders.

    Cyberstore.sg Pte Ltd
  • Notice

    Cash Payment via 7-Eleven/AXS

    Should you wish to pay by cash via 7-Eleven or AXS machines, it may take up to 3 working days for us to see your order in our seller portal. Please note that we cannot deliver, or hand you the product (if you opt for self-collection), until the order has appeared in our seller portal.

    If the item is out of stock by the time your order comes in, we will cancel the order and Qoo10 will refund the money back into your Qoo10 account.

    Only online payments using credit/debit cards, eNETS or Paypal will appear in our seller portal within 5-10 mins after payment is made, allowing us to speedily process your order.
    Cyberstore.sg Pte Ltd
  • Notice

    Store Pickup

    We encourage all buyers to come to our shop for self-collection, especially if they are worried about courier delays or mishandling.

    We are open 10am-7pm, Mon-Fri. Our shop is located at: 50 Bukit Batok Street 23 #07-11 Midview Building Singapore 659578. We apologize that we are unable to accommodate alternative venues for self-collection.

    You may park in basement or 1st floor car park. There are ample of car park lots available at any time of the day.

    To make an appointment or for queries on products, do email sales@cyberstore.sg or SMS 81002333.

    For direct store purchase we accept CASH, NETS or PAYLAH!
    Cyberstore.sg Pte Ltd
  • Notice

    What If Last Piece Of Stock Is Defective / Out Of Stock

    In the event that the last piece of stock you order is defective, or we are out of stock, we will contact you for alternative replacements.

    If you cannot find any alternative replacement of your choice, we reserve the right to offer you a full refund on the item that is out of stock, plus shipping fee.

    In the event that there are more than 1 items purchased, we will continue to send you the rest of the items ordered. There will be no refund on your shipping fee in this case, except for the price of the out of stock item.
    Cyberstore.sg Pte Ltd
  • FAQ

    Can I Cancel My Order After Placing My Order?

    Sorry, we do not allow for cancellation after your order is placed as we will be penalised by Qoo10. However, we would be happy to exchange your item for another product or colour before the product is delivered. Please order only when you can confirm, otherwise keep browsing. Thank you for your understanding!
    Cyberstore.sg Pte Ltd
  • FAQ

    I Am A Perfectionist And I Have High Demands And Expectations On Your Product, Should I Buy From You?

    Perfectionists kindly refrain from ordering as we hate to disappoint you in this imperfect world!
    Cyberstore.sg Pte Ltd
  • FAQ

    Why Is The Sale Price Much Higher After I Have Added Items To My Cart?

    The price is higher after adding to cart because the price advertised is for the basic model. Different models come with different prices. This is the way the Qoo10 system has been set up.
    Cyberstore.sg Pte Ltd
  • FAQ

    Can I View Your Item Before Purchase?

    Yes, you may visit our physical shop to view our items and maybe even discover our new products which have not yet been listed on our Qoo10 store. Please find our address under Shop Info. At the moment we only open Mon-Fri 10am-7pm, but you may contact us for possible alternative arrangements.
    Cyberstore.sg Pte Ltd
  • FAQ

    Do You offer Refunds For Shipping Fee Upon Self-Collection?

    Sorry, no shipping fee will be refunded for self-collection. If you intend to do self-collection, cash on delivery will do. Please note however that there will be no reservation for the product, and stock will be subject to availability.
    Cyberstore.sg Pte Ltd
  • Answered
    Question
    sha******* 2018-11-22
    Answer
    Private Enquiry
    Cyberstore.sg Pte Ltd 2018-11-23
  • Answered
    Question
    cho******* 2018-10-24
    Answer
    Yes, should arrived by end of next week
    Cyberstore.sg Pte Ltd 2018-10-24
  • Answered
    Question
    jas******* 2018-10-14
    Answer
    Which one exactly? We are on the mist of restocking
    Cyberstore.sg Pte Ltd 2018-10-14
    Question
    You only have 1 twin stars design right?
    I am ok with small / big
    Answer
    Big or small. Code no pls
    Question
    Big
    No code number
    Anello Sanrio bag
    Answer
    Noted. Restocking in 1 mth. Thk you
  • Answered
    Question
    nic******* 2018-07-03
    Answer
    Not quite soon Stock will be coming in either another 2 - 4 months.
    Cyberstore.sg Pte Ltd 2018-07-04
  • Answered
    Question
    yil******* 2018-07-02
    Answer
    Not in near future.
    Cyberstore.sg Pte Ltd 2018-07-02
  • Answered
    Question
    nan******* 2018-07-02
    Answer
    Private Enquiry
    Cyberstore.sg Pte Ltd 2018-07-03
    Question
    Private Enquiry
    Answer
    Private Enquiry
  • Answered
    Question
    joy******* 2018-05-15
    Answer
    Restock in 3 wk time
    Cyberstore.sg Pte Ltd 2018-05-15
  • Answered
    Question
    ste******* 2018-05-06
    Answer
    Restock in a month time
    Cyberstore.sg Pte Ltd 2018-05-06
Ask Question
Address
MIDVIEW BUILDING 50 BUKIT BATOK STREET 23 #07-11
Available during
MON~FRI : 10:00am ~ 7:00pm SAT: 11:00am -3:00pm SUN, Holiday : day off

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Policy & Notice
How to Return/Exchange