Ology Group
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POWER MINISHOP RATE 90%
[Bundle of 2] Luxury 5 Star Hotel Pillow Soft Plush Cotton Dust Mite Resistant Polyester PP Sleeping
50 items sold
15.70

coupon friendly[Bundle of 2] Luxury 5 Star Hotel Pillow Soft Plush Cotton Dust Mite Resistant Polyester PP Sleeping


Customer who recommended this item
457
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Notice

Subject Register Date
Return & Exchange Policy Seller Apr 14, 2016
Collection & Delivery Timeline Seller Oct 18, 2012
more
Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
BOOKMARK 1 2 3 4 5 6 7

Photo Review (199)

Show My List

Customer Review (440)

Customer Review board
Rating Feedback Date Written by
Recommend Mar 11, 2019 jam*** (SG SG)
Netural Mar 10, 2019 psh*** (SG SG)
Highly Recommend Mar 01, 2019 ser*** (SG SG)
Highly Recommend Feb 28, 2019 tif*** (SG SG)
Highly Recommend Feb 28, 2019 ser*** (SG SG)
Highly Recommend Feb 27, 2019 mar*** (SG SG)
Recommend Feb 27, 2019 ros*** (SG SG)
Highly Recommend Feb 26, 2019 clp*** (SG SG)
Highly Recommend Feb 26, 2019 may*** (SG SG)
Recommend Feb 23, 2019 xox*** (SG SG)

Item Q&A(22)

Status
Question & Answer
  • Notice

    Return & Exchange Policy

    Exchange or Refund for any reason within 7 days upon receipt the item. we would suggest you to open the box upon receiving the item and refuse to accept it if you find any damage. If you only find out later, we could still arrange exchange at our warehouse however we are unable to pickup from your house. Appreciate your kind understanding.
    Ology Group
  • Notice

    Collection & Delivery Timeline

    For Self-Collection, you can collect next day after purchase with e-Tickets.

    For Singpost Delivery, it will take 3-5 business days with no tracking number. We will not be responsible for any loss mail.

    For Qxpress, it will take 2 business days on average with tracking info provided. It's highly recommended.

    For Qx Quick Delivery, you can choose your preferred timeslot. However for Sunday Delivery, you must place order by Sat 10am.

    If you need the item urgently, we would recommend you to go for self collection or choose Qx Quick Delivery.

    For any other queries, please email us via ology.deal@gmail.com
    Ology Group
  • FAQ

    Why buy from us? There are 3 reasons:

    1. We have a local Warehouse of 2800 s.q. in Singapore. We can provide tailored service catered to your needs via email, SMS, phone call and even face to face at our sales counter. 2. We do take FULL responsibility on all products we sell. Unlike normal online sellers, we can't afford to commit fraud or just disappear whenever there is a big problem. (Sometimes you just have NO WAY to find them!) 3. We have been selling on qoo10 since 2011 with Thousands of Genuine Positive Reviews across a wide range of products for years. We do read and follow up all the reviews and seek for improvement to meet you 100% Satisfaction. For any item not in good condition, you can always contact us for a replacement.
    Ology Group
  • FAQ

    Where is your Warehouse? How to do "Stock Pickup".

    "Ology Warehouse" is located @ 1092 Lower Delta Road #07-04 (S) 169203 Open Mon-Sat 11am-7pm. For Warehouse Pickup or delivery related issue, pls SMS 8425-6347 or email ology.deal@gmail.com. It's a must to present your Qoo10 e-Ticket for pickup. Please refer to the e-ticket for the exact pickup location.
    Ology Group
  • Answered
    Question
    bib******* 2018-10-16
    Answer
    hi please see attached the items has a different free shipping rate there are not include if they have different range as the coffee table is a bulky item. for free shipping like pillow you have to combine it withh the same lable like stated free shipping over 69.90. example pillows can combine with this product
    https://www.qoo10.sg/item/COUPON-FRIENDLY-NON-STICK-KOREAN-STONE-FRYING-PAN-SCRATCH-RESISTANT-KITCHEN-COOKING/412786589?&sellerview=on

    korean stone the have the same free shipping over price
    Ology Group 2018-10-16
    Question
    Ok
    Question
    Ok
    Answer
    thanks
    Question
    Hi I received the item. The table size a bit small any way I can TOP up to get a bigger size ?
    Answer
    which size?
    Question
    Change to the medium size is it okay
    Answer
    we have only one left for medium color grey.
    Question
    Ok I’m good condition right how do I exchange
    Answer
    Hi, our warehouse is @ 1092 Lower Delta Road #07-04 (S) 169203 Mon-Sat 11am-7pm. you may just top up the price difference thanks
    Question
    Hi so how much I need to TOP up? Do you have any contact number I can call before heading down to check stock availability ?
    Answer
    Hi you just have to top up $6 for the price difference. you can just come in our warehouse to the operating time that we stated above, as we have forwarded this information already in our warehouse thanks.
  • Answered
    Question
    myb******* 2018-10-12
    Answer
    hello, items are available now thanks
    Ology Group 2018-10-12
    Question
    Thank you. Will make purchase soon!
    Answer
    noted thanks
  • Answered
    Question
    hoh******* 2018-07-04
    Answer
    hi customer, have you received your item? have you checked it already if the item delivered both? as we have checeked to our warehouse items are send together via Qxpress normal standard delivery as you order it in the same cart#. do revert us so we can help to checked regarding your item issue. thanks very much.
    Ology Group 2018-07-04
    Question
    I have yet to receive the item purchase as requested to be delivered tomorrow evening. Thanks for assisting to check with your warehouse. I based on the information from Qoo10 to make such inquiry thus seeing the information stated. It makes me curious why was not arrange to send together. Thanks for the clarification.
    Answer
    noted do let us know when you received your item and any problem you could clarrify on us as well. thanks very much and hope you received your item very soon.
  • Answered
    Question
    leo******* 2018-06-19
    Answer
    our warehouse is @ 1092 Lower Delta Road #07-04 (S) 169203 Mon-Saturday 11am-7pm. with your eticket code. we have no more shop @ plaza sing for colllection was only in our warehouse on the address stated above, thank you.
    Ology Group 2018-06-19
  • Answered
    Question
    ang******* 2018-06-17
    Answer
    Hi all our pillow was standard we donbt have that mmore firmed. thanks
    Ology Group 2018-06-18
  • Answered
    Question
    eug******* 2018-03-28
    Answer
    Private Enquiry
    Ology Group 2018-03-29
  • Answered
    Question
    eSt******* 2018-03-18
    Answer
    hi item is available.
    Ology Group 2018-03-19
  • Answered
    Question
    ash******* 2018-02-21
    Answer
    Private Enquiry
    Ology Group 2018-02-21
    Question
    Private Enquiry
    Answer
    Private Enquiry
Ask Question
Address
1092 LOWER DELTA ROAD #07-04
Available during
11am-7pm Mondays to Saturdays

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Policy & Notice
How to Return/Exchange