Havaianas Official eStore
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havaianas[40% off Flip Flops] Havaianas Official E-Store

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Customer who recommended this item
5 (Based on 6 reviews)
Customer Satisfaction Score
95%
  • Product 100%/100%
  • Price 100%/100%
  • Delivery 80%/100%
  • Service 100%/100%
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Notice

Subject Register Date
Happiness Guarantee Seller 2017-12-07
Welcome Seller 2017-12-07
more
Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (3)

Customer Photo Review board

Highly Recommend Thank you seller

Very nice and worth it during sale

Style:Spring (Women) | Colour:8546 (WHITE|ROSE GOLD) | Size (Brazilian):35|36(+S$9)

+ Add this option
Dec 11, 2017
For*******

Recommend Long preparing

Cos The offer price still Worth to wait

Style:Spring (Women) | Colour:8546 (WHITE|ROSE GOLD) | Size (Brazilian):39|40(+S$9)

+ Add this option
Dec 11, 2017
ono*******

Highly Recommend Worth on line

Very nice and comfortable..... My feet length 23cm, size 35/36 just fit nicely

Style:Luna (Women) | Colour:5282 (ROSE GOLD|ROSE GOLD) | Size (Brazilian):35|36(+S$15)

+ Add this option
Nov 30, 2017
jin*******

Customer Review (6)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Dec 11, 2017 Izw*******
Highly Recommend Dec 11, 2017 For*******
Recommend Dec 11, 2017 ono*******
Highly Recommend Nov 30, 2017 jin*******
netural Nov 29, 2017 ale*******
Highly Recommend Nov 18, 2017 rhq*******

Item Q&A(6)

Status
Question & Answer
Date
Member
Notice
Seller

Is your online purchase from us is a bit too small? Too big? Strap bent? Arrived dirty? Want a different color? Not happy? We can fix that!
• To exchange your Havaianas, first register yourself at www.HavaianasBenefits.com , then bring your proof of purchase and product to our stores at Ngee Ann City Singapore from Mondays to Thursdays 10am-9pm, and we will do our best to help you exchange your new and un-used Havaianas in its original condition within 30 days of purchase. We will do our best to help you find your right size or color or fix the strap and make the exchange for the same or lesser value product. (Please note this is subject to Availability, Terms and Conditions).
• Our offer to help exchange is limited only to what we have available at our store at the time you visit our store.
• We do not offer returns for online purchases at this time.
• We are unable to refund the difference between your first purchase and the exchanged item.

Notice
Seller

Welcome to the Official Havaianas Shop.
• We are the only authorized eRetailer for Havaianas in Singapore and Malaysia, and offer the latest and widest selection of authentic Havaianas, at affordable prices.
• Authentic Havaianas are made of a patented secret rubber formula that gives you buttery-soft comfort, the ability to retain its original shape and color, remain odor-free, and ability to last a long long time. All Havaianas are manufactured out of our 1 and only Havaianas Factory in Brasil.
• Did you know that Havaianas has sold three billion pairs worldwide? Crazy right? Everyone from designers, celebrities and even royalty are wearing them. Considered the most successful Brazilian export to the world, Havaianas is a global phenomenon.

FAQ
Seller

• Some online customers are reporting receiving Havaianas without a box or an authenticity tag. As long as the product has been purchased from us, we guarantee their authenticity. If you would like a box, or a slipper with the authenticity tag attached, first register yourself at www.HavaianasBenefits.com , then bring your proof of purchase and product to our store at Ngee Ann City Singapore and Suria KLCC Malaysia from Mondays to Thursdays 10am-9pm, and we will do our best to help find you a box or exchange your new and un-used Havaianas in its original condition within 30 days of purchase.

FAQ
Seller

• A very few online customers are reporting problems with receiving "dirty slippers". Please note that 99.9% of the time, this is because the slippers shipped to you have come directly from our warehouse and have not been unpacked, inspected and cleaned yet by our store staff, as you see it in our stores. "Dirty slippers" are a natural occurrence from the long 6 month journey from our factory in Brasil, and upon arrival slippers sometimes need to be cleaned. You can try this yourself with a mild detergent and water, or first register yourself at www.HavaianasBenefits.com then bring it to our store at Ngee Ann City Singapore and Suria KLCC Malaysia from Mondays to Thursdays 10am-9pm and we can clean it for you.

FAQ
Seller

• A very few online customers are reporting problems with twisted straps, feeling they may be "defective". Please note that 99.9% of the time, this is because the slippers shipped to you have come directly from our warehouse and have not been unpacked, inspected and adjusted yet by our store staff, as you see it in our stores. Twisted straps are natural occurrence from the long 6 month journey and handling from our factory in Brasil, and upon arrival straps often times simply need to be adjusted and twisted into place by hand. You can try this yourself, or or first register yourself at www.HavaianasBenefits.com then bring it to our store at Ngee Ann City Singapore and Suria KLCC Malaysia from Mondays to Thursdays 10am-9pm and we can do it for you.

FAQ
Seller

• Please register yourself at www.HavaianasBenefits.com. This will help us track your exchange and make sure that you receive the best service possible for your authentic Havaianas. • Exchanges must have proof of purchase and be within 30 days of purchase. • Exchanges are only allowed for new and un-used Havaianas in original condition within 30 days of purchase.

FAQ
Seller

• Not all products, colors and sizes sold on this website are always available at our physical store. Our offer to help exchange is limited only to what we have available at our store at the time you visit our store. You can make the exchange for the same or any other lower value product available at the store at the time of your visit from Mondays to Thursdays 10am-9pm.

FAQ
Seller

• We can make the exchange, but we cannot refund the difference.

FAQ
Seller

• Sorry no, we do not offer returns or refunds for online purchases at this time.

FAQ
Seller

• Yes for an equal or lesser value product, subject to availability

FAQ
Seller

• Yes, subject to availability

FAQ
Seller

• Yes, subject to availability

FAQ
Seller

• First register yourself at www.HavaianasBenefits.com , then bring your proof of purchase and new and un-used Havaianas in its original condition within 30 days of purchase to our store at Ngee Ann City Singapore and Suria KLCC Malaysia from Mondays to Thursdays 10am-9pm

FAQ
Seller

• If your shipment has a mistake in processing your order, if you receive a wrong or different product from what you ordered, receive a defective product, a different size, a different item, or if something is missing in your order, please consult the return policy and process of this website, and follow their instructions.

FAQ
Seller

• Please consult our Frequently Asked Questions below. If you cannot find the answer, please use this website to send a message to their customer service, and they will help you. Please do not contact our physical store.

FAQ
Seller

• Please use this website to send a message to their customer service, and they will help you. Please do not contact our physical store.

FAQ
Seller

• Please use this website to send a message to their customer service, and they will help you. Please do not contact our physical store.

FAQ
Seller

• Please use this website to send a message to their customer service, and they will help you. Please do not contact our physical store.

FAQ
Seller

• Your Havaianas will arrive with an authenticity tag and either with or without box. As long as the product has been purchased from us, we guarantee their authenticity. If you would like a box, or a slipper with the authenticity tag attached, first register yourself at www.HavaianasBenefits.com , then bring your proof of purchase and product to our store at Ngee Ann City Singapore and Suria KLCC Malaysia from Mondays to Thursdays between 10am-9pm, and we will do our best to help find you a box or exchange your new and un-used Havaianas in its original condition within 30 days of purchase.

FAQ
Seller

• Please consult the shipping information of this website.

FAQ
Seller

• All other eRetailers in (Singapore/Malaysia) are NOT authorized to buy, import, stock nor sell Havaianas. They are not allowed to buy from our 1 factory in Brasil. We cannot vouch for their sources. We can only vouch for the authenticity of products bought from us.

FAQ
Seller

• Yes. We are the only authorized eRetailer for Havaianas in Singapore and Malaysia. • Authentic Havaianas are made of a patented secret rubber formula that gives you buttery-soft comfort, the ability to retain its original shape and color, remain odor-free, and ability to last a long time. • All Havaianas are manufactured out of our 1 and only Havaianas Factory in Brasil.

FAQ
Seller

• All Havaianas are marked with Brasilian, European and US sizes.

Answered
2017-12-10
soh*******
User

Hi Havaianas / Jaime,

I would appreciate a reply or status update please. Have NOT received any replies from all the queries I sent. First I was informed that my order is canceled so I went ahead to purchase your slippers via shopmoda expecting a refund for my Q010 purchase.

Now I see the Q010 purchase status has been changed to shipping on delivery.

If havianas is able to fulfill the order for Q010 then I would not have went ahead to purchase from shopmoda and its not like I have been chasing for my order to be fulfilled! Please refund what I purchased for Q010! I do not want to end up with more than what I require. Please reply ASAP!

User

Hi there.
Our apologies this has created problems for you.
You are right, we first cancelled the first order because our warehouse and customer service was overwhelmed.
And then it turns out that some orders continued to be sent. Apparently your order was one of these.
Please bear with us while we fix this.
For any of the pairs you purchased, if you would like to return it for a refund, you have 2 choices:
1. Bring it unused condition to our Taka Store, BUT PLEASE BRING A PRINTOUT OF THIS LETTER! and Also bring a proof of purchase. Show it to the staff, and they should be able to help you return it. I'm unable to alert the store on this issue, but if you bring this note, it should be alright.
2. The other choice is to apply for a refund on the Qoo10 site directly for a refund.

I hope this helps.
Please let us know if there is anything else we can do.
Jaime

Unanswered
2017-12-06
gla*******
User

With regards to my previous inquiry, the transaction was not honoured, and I still do not have any replies regarding the
refunds. This is extremely unprofessional and it really doubt my confidence in your brand.

Unanswered
2017-12-04
kpw*******
User

Orders : 237787112, 3, 4, 5 - purchased 14 Nov - stated .4 Dec is delivery date. But status is still - shipping requested - when exactly will items be shipped?

Answered
2017-11-26
Ell*******
User

My order until now have not been send out and I receive no updates on my shipping and have not receive my product

User

Dear Qoo10 Havaianas customer,

We'd like to take this opportunity to thank you for purchasing from us.

My name is Jaime, and I manage our authorized Havaianas team here in Singapore.

I apologize for our poor service this far. I can understand how frustrating and disappointing this must be for you, and we are doing everything we can to solve your problems as soon as possible.

Due to the overwhelming volume of orders we are receiving, we are encountering several unanticipated major issues we are resolving now.

The problems with the wrong sizing was caused by the confusing difference between Brasilian sizing and US/EU sizing, as well as the regular occurrences of footwear often needing to be fitted in person to get the sizing just right. Like most footwear, many of our styles have different cuttings and fit will often vary based on the shape of your foot. If your purchase has not yet shipped, we will try to change the sizing before it is shipped to you. However, if your purchase has already shipped, we are setting up an exchange service at our Ngee Ann City store, Basement1. At the moment, not all products sold on our authorized Qoo10 Havaianas page are available at our Ngee Ann City Basement1 store for exchange, but we are moving very quickly to solve this problem. In about a week's time, we will have a fully stocked exchange center at the Ngee Ann City Basement1 store ready to help you fit your right size and make the exchange as easy as possible.

A very few Qoo10 customers are reporting problems with twisted straps, feeling they may be "defective". Please note that 99.9% of the time, this is because the slippers shipped to you have come directly from our warehouse and have not been unpacked and adjusted yet by our store staff. Twisted straps are natural occurrence from the long 6 month journey and handling from our factory in Brasil, and upon arrival straps simply need to be adjusted and twisted into place by hand, you can try this yourselves or we can do this for you at our Ngee Ann City Basement1 store. If there truly is a "defective" product quality issue, we apologize for this and would be very happy to make an exchange for you.

We have a large group of customers that are still waiting for their orders to ship. Because of the overwhelming volume we experienced, our warehouse and delivery process has not been able to keep up. We have now added additional warehouses and delivery service providers, but this will take a week or two before they are up and running. We apologize for this very long delay.

We also have customers who's earlier orders have not yet shipped, yet other customers who have just purchased recently are already receiving their orders. This is because we are working with several warehouse and delivery service providers, and they themselves also have different coordination issues. We are currently working on this in order to implement a first-come-first-served process.

We have customers who have cancelled orders with us, but due to our own slow processing, the payments and shipments were still made. In this case, please let us know, and we can arrange to have your refund made at our Ngee Ann City store at Basement1.

This is our first experience selling to and servicing Havaianas customers online, and although we are happy with the large volume of customers, we are dismayed and disappointed in ourselves and our inability to give you the good service you are used to and we are known for in our physical stores all these past years. We apologize for this, and we are working as hard and as fast as we can to solve your problems and regain your trust.

Our ambition is to soon make both your offline and online purchase experience as enjoyable and seamless as possible. In the future, we are also working on new ways of making your ownership, use and enjoyment of Havaianas a positive and meaningful one. Please bear with us while we make this exci

Answered
2017-11-25
soh*******
User

Hi,

Is the sizing for colour mix men or women sizing?

User

Hi there. It's unisex, sizes are applied for both men and women.

Answered
2017-11-24
sam*******
User

Secret Inquiry

User

Secret Inquiry

Address
NGEE ANN CITY TOWER A 391A ORCHARD ROAD #B1-38 Takashimaya Shopping Centre
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