Berrylalola
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DIBEA【Official Seller】Dibea D960 D-Master Robot Cleaner with Water Tank

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Customer who recommended this item
225 (Based on 230 reviews)
Customer Satisfaction Score
95%
  • Product 90%/100%
  • Price 100%/100%
  • Delivery 100%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Refund & Exchange Policy Seller 2016-01-17
Mutual Respect Seller 2015-09-12
INFORMATIONS ABOUT DELIVERY Seller 2015-06-08
more
Manufacturer/
Place of origin
Dibea Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
Brief Description New D960 D Master Prove to be the flagship of Robot Vacuum cleaner
BOOKMARK 1 2 3 4 5 6 7

Photo Review (115)

Customer Review (230)

Customer Review board
Rating Feedback Date Written by
Highly Recommend May 19, 2018 pan***
Highly Recommend May 18, 2018 wei***
Highly Recommend May 16, 2018 hal***
Highly Recommend May 16, 2018 Eri***
Highly Recommend May 16, 2018 Mau***
Highly Recommend May 15, 2018 ser***
Highly Recommend May 15, 2018 ser***
Highly Recommend May 15, 2018 niy***
Highly Recommend May 14, 2018 Lim***
Highly Recommend May 13, 2018 ahl***

Item Q&A(3)

Status
Question & Answer
Date
Member
Notice
Seller

We want you to love your new purchases! Sometimes your plan changes or it is not going the way you plan it would. Never fear, we are here to help! You can return the item within 7 days of purchase.

Items must be returned in the original manufacturer's packaging factory sealed in the same way you received it, including instruction manuals and all accessories.
The item is not depreciated and in resaleable condition including that:
It is unworn, unopened, unused and in its original condition.
All refund/exchanges must be done at 81 UBI AVENUE 4 Singapore 408830. Please contact us directly first.
Berry Lalola reserves the right not to offer an exchange or refund if the above condition is not met.

Notice
Seller

Mutual Respect: What do we mean by mutual respect? Mutual respect is a very simple concept. It means that we treat others in a thoughtful and courteous way and avoid treating each other in rude and disrespectful ways.

Our Team are committed to treating everyone with utmost respect and we ask that you show us respect too. In fact we thrive by being well-mannered and polite. Watch us glow! However in the event that if we need to exert our rights, we shall reserved the rights to cease providing service & communications with individuals whom convey messages in demeaning or hostile manner. In another words, we go limp when you start misbehaving. :( By the same token, if anyone from our team is not providing you service up to your expectation, we will be obliged to address your concerns. You can email lalola@accsp.com.sg Attn: QSM

Spread the love. :)

Notice
Seller

Information About Delivery
Unless otherwise stated, your order/s is typically processed the same day we receive the payment. Subsequently QExpress will deliver to you in 1-2 business day thereafter.
Orders placed on Friday or eve public holidays would most likely be processed the following Monday/ business day.

Qxpress (Delivery time: 1-3 working days)
This service provides tracking number which is automatically updated in the system by Qoo10. You may track the location of the item through Qxpress. In any case if you do not receive your order after 4 business days, you may email Qxpress for more information at info@qxpress.sg. Please provide them with your order number.

FAQ
Seller

If you wish to provide special remarks to Qxpress courier, please state in the address part NOT memo. The delivery person cannot see the memo part. Although often they may fulfill reasonable simple request, please understand that Qexpress has final say. Please do not penalize us for delivery with less than satisfactory as we have no influence over Qexpress. You can feedback directly to them. Special request:Our packing team will pack according to what customers has ordered in the system. Request to change size/color mentioned in the memo will be denied due to inventory conflict.

FAQ
Seller

Your order/s will be process within 1-2 working days upon payment. ( GROUP PURCHASE EXCLUDED) Orders placed on Friday or eve public holidays would most likely be processed the following Monday/ business day. Qxpress (Delivery time: 2-4 working days) This service provides tracking number which is automatically updated in the system by Qoo10 once we have set the item as shipped out. You may track the location of the item through Qxpress. In any case if you do not receive your order after 5 days, you may email Qxpress for more information at info@qxpress.sg. Please provide them with your order number.

Answered
2018-02-07
jim*******
User

Hi.

Can this robot clean effectively under bed or sofa?

Cheers!

User

HI dear, Yes it can. Thank you.

Answered
2018-02-02
Val*******
User

Hi I notice that it's mentioned not suitable for dark wood floors- what does that mean and why?

If my flooring is 柚木material , will the vacuum tarnish my flooring?

User

Hi dear, for dark flooring the sensors might not realise at times to sense the obtacles.

Thank you

Answered
2018-01-04
Shi*******
User

Hi can I actually self collect and pay u cash? Cause I need it urgently by tomolo morning

User

ok noted,

thank you.

Address
UB. ONE 81 UBI AVENUE 4 singapore 408830
Available during
Monday to Friday 10am to 5pm Closed for Lunch 12pm to 1pm, Saturday, Sunday and Public Holidays. All enquiry will be answered within 24 business hours.
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Policy & Notice
How to Return/Exchange