Norzy Singapore
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GOOD MINISHOP RATE 90%
7.4

NorzyNorzy Waterproof Fitted Bedsheet Mattress Protector Topper Bamboo Fibre Anti-Backteria Ultra Cooling


Customer who recommended this item
159
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Policy - Refund / Exchange / Return Seller May 30, 2018
Manufacturer/
Place of origin
CHINA Condition New Product
Shipping From Domestic (Singapore)
Material Pure Cotton | Water Proof TPU Film
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.(norzysingapore@gmail.com)
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
BOOKMARK 1 2 3 4 5 6 7

Photo Review (59)

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Customer Review (167)

Customer Review board
Rating Feedback Date Written by
Not Recommend Dec 14, 2018 jos*** (SG SG)
Highly Recommend Nov 27, 2018 Kal*** (SG SG)
Highly Recommend Sep 18, 2018 zom*** (SG SG)
Highly Recommend Sep 08, 2018 war*** (SG SG)
Highly Recommend Sep 05, 2018 Ade*** (SG SG)
Recommend Sep 04, 2018 mya*** (SG SG)
Highly Recommend Sep 03, 2018 ire*** (SG SG)
Highly Recommend Sep 02, 2018 sab*** (SG SG)
Highly Recommend Aug 30, 2018 nin*** (SG SG)
Highly Recommend Aug 30, 2018 dap*** (SG SG)

Item Q&A(19)

Status
Question & Answer
  • Notice

    Policy - Refund / Exchange / Return

    Dear Valued Customer,

    Please read our REFUND / EXCHANGE / RETURN policy before placing the order.

    Applicable Period
    - within 7 days upon receiving of the item

    Applicable Reasons
    1. receive item with shortage or missing parts
    - Customer provide [ Order No ] [ Item Picture ] [ Shipping Label ]
    - Seller send the missing parts and pay for the shipping fee

    2. receive item with wrong color / size / model
    - Customer provide [ Order No ] [ Item Picture ] [ Shipping Label ]
    - Customer login Qoo10 account and request return & exchange
    - Seller re-send the right item and pay for the shipping fee

    3. receive item with defective parts
    - Customer provide [ Order No ] [ Defects Picture ] [ Shipping Label ]
    - Seller send the replacement and pay for the shipping fee

    Regards,
    NORZY CRM Team
    Norzy Singapore
  • FAQ

    How to apply for RETURN / REFUND / EXCHANGE ?

    Please follow steps below to speed up the process: 1. log in into Qoo10 buyer account 2. Go for "MyQoo10" > "Shopping List ">"Cancel/Refund/Non-Receipt "> Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund 3. Leave memo to inform the seller about the item status Thanks for shopping with us. Regards, NORZY SG CRM Team
    Norzy Singapore
  • Answered
    Question
    and******* 2018-12-10
    Answer
    Private Enquiry
    Norzy Singapore 2018-12-15
  • Answered
    Question
    tea******* 2018-08-18
    Answer
    Private Enquiry
    Norzy Singapore 2018-08-20
  • Answered
    Question
    tea******* 2018-08-16
    Answer
    Private Enquiry
    Norzy Singapore 2018-08-16
    Question
    Private Enquiry
    Question
    Private Enquiry
    Answer
    Private Enquiry
  • Answered
    Question
    ivy******* 2018-07-25
    Answer
    Dear customer,

    We are sorry that the pillow case is not included inside the bedsheet package.

    Thanks & Regards,
    NORZY SG
    Norzy Singapore 2018-07-31
  • Unanswered
    Question
    ser******* 2018-07-12
    Answer
    Dear customer, Regards the size model of the protector, please tell us the size of your mattress. The Super Single model has different size model which may not suit your mattress. Regards, NORZY SG Team
    Norzy Singapore 2018-07-14
    Question
    L190cm W107cm H20cm
  • Answered
    Question
    nur******* 2018-06-26
    Answer
    Private Enquiry
    Norzy Singapore 2018-06-28
  • Answered
    Question
    nur******* 2018-06-25
    Answer
    Private Enquiry
    Norzy Singapore 2018-06-26
  • Answered
    Question
    ije******* 2018-05-22
    Answer
    Private Enquiry
    Norzy Singapore 2018-05-23
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How to Return/Exchange