Hi there, as mentioned, you were supposed to receive 12 packs that is split into 2 parcels. As you have only received 1 parcel, we will contact our courier to check. We have contacted the courier to contact you. You may also contact SF Express at 1800 311 1111 / (+65) 6603 0630. Your tracking number is 080031369718,843003592872. We will proceed to check into this matter too. Thank you and have a nice day.